Border Express, East Arm NT

Julie Robinson - 2023-07-20

Spoke to Grant at the Darwin Depot and was absolutely fantastic- resolved my issue and my parcel is being re-directed and delivered to my place of employment instead tomorrow!! Thanks so much Grant :)

Elisha Pleming - 2023-05-04

Awesome customer service! So helpful arranging delivery times! They all went the extra mile to ensure we received our packages. People are quick to complain but not so quick to compliment. Thanks to Kate, Michael, Grant and Will!

Graham Price - 2023-06-14

I spoke to Grant at Border Express Darwin to chase up a delivery. He was extremely helpful as were the team in assisting me. Great service.

Bronwyn Mullins - 2023-06-18

Customer service from these was 5 stars. Super friendly team, great to deal with, will be using them again.

Kate Shepherd - 2023-02-20

Impossible to arrange re-delivery or get customer assistance.

Shane Thompson - 2023-03-06

Just passing through. Friendly enough people getting the job done

Sam Penfold - 2022-11-03

I was called by the delivery driver prior to his arrival. I was not home so he provided me a reference number and took it to the depot where I collected it the following week. The man who served at the depot me was very nice and collected my delivery very quickly.

Chris Deeb - 2022-05-05

They have been holding my package for a week and are impossible to contact. Worst delivery company I have ever used.

Peter And Mary Gibson - 2022-07-27

Excellent work by Border Express who took good care of my parcel. The delivery was very quick and Michael the driver so helpful, friendly, polite and professional.

K Will - 2022-12-18

terrible service, rude and unhelpful. no redelivery option and i was not able to make it out to their depot so i never received my parcel

Phill Dennis - 2022-06-17

Very poor service. Once delivery has been attempted you have no choice but to collect from depot 13km from town. This depot appears not to be open after 3pm weekdays and closed on weekends, this makes it difficult for those of us who work business hours. The 'missed delivery' redirect tool advertised on their website does not exist. The service consultant from my online enquiry offered no help, advising that collection from the depot is my only option. Would avoid using where possible and same feedback provided to company who engaged them to deliver my goods.

P J D - 2023-01-05

Sub standard company

Shauan Mcculloch - 2021-11-08

I wasn’t home for the delivery and was upset after waiting 2 months for this package. Luckily when I called up my query was kindly answered and lady who works there ( Ruby) was kind enough to drop it off into my letterbox on her way home from work :) thank you so much.

Makuen Chilton - 2022-04-19

I got a package shipped through Couriers Please and lucky enough they decided that this company was the best one to ship it. Couriers please were fantastic with their service and seemed just as annoyed about it as I was. These guys waited until the package was delivered after sitting in the warehouse for a week according to the couriers please representetive before they could even be bothered to chuck it in a truck, after over 3 weeks of waiting. When the parts are keeping your vehicle off the road, a month wait for them to root around is a bit rediculous...

Gemma Kearney - 2022-01-20

Shocking service, delivery drivers do not even attempt to call apartment buzzer this is the third time this has happened to me in a short number of month. Customer services need to brush up on customer service skills did nothing to help me. Not surprising the low Google ratings.

Chris Daphne - 2021-08-20

Lovely people. Extremely helpful with a mix up on delivery that was my fault.

David Monks - 2021-08-20

Terrible service. I missed the first delivery and contacted border express to arrange re-delivery. They assured me they would arrange this. It didn't happen. When I went to pick up the parcel in person it had been returned to sender. They said they never received the notification for re-delivery. Avoid sending any parcels with this company.

Angus Mayberry - 2021-10-19

The first time I had a package delivered through this company the courier was too lazy to do her job and said I was out of the way for her so she was going to wait until she had enough packages to deliver to the same address at a specific time to make it worth her while. I wasn't available at the time so she said I would have to pick it up from the warehouse. They close too early for me to get there so I had to pick it up from her house. They have also never provided tracking information unless I contact them. Currently my parcel has been sitting at "Despatched" (Dispatched) for the past 5 days and hasn't updated to "in transit". I have called customer service and they think it just hasn't been scanned through.

Sean Nicholas - 2021-07-26

I paid for tracked parcel delivery and they failed on both counts. Parcel was not delivered on the day quoted and they were unable to track its location. Terrible service and even worse communication.

Jason Dyer - 2021-03-31

Disgusting service, I wish I could give them A zero star! Do not trust them to deliver a single thing. I rarely review but after two fails with no attempt to remedy. In total frustration, I warn any future customers. You have been warned. Avoid and do not use. 😡

Louisa Taylor - 2020-09-17

Worst delivery company ever .... they don’t even bother to ring your door bell and then they claim they ‘attempted delivery!’ So lazy !! I then had to drive the 30 mins to their Darwin pick up depot the next day, and they had closed 10 mins before their closing time of 3pm ... which is extremely useless for people that work full time!! I just love driving an hour for nothing - not!!

Stephanie Winspear - 2020-09-30

No one answers the bloody phone at the Darwin branch. Im doing what your told me to do.. call up and arrange a new delivery date... ANSWER THE PHONE THEN !!! Its been two days of me call 10 times a day and no answer, just rings out. What terrible service. All I want is my parcel.

Jay - 2021-02-22

I tracked my order. Said it had arrived 16th Feb to my Post Office. I pay Australia Post to have my parcels delivered to this address. I get email notifications when I have mail. I did not receive any notification of arrival of my parcel from either Aus Post or Boarder Express. I called Boarder Express to follow up. They say it had been returned to sender and claim to have tried to call me. The number they called was not even close to my actual phone number. They said the parcel had been delivered to the Post Office and say it was rejected. I called the Post Office. Post Office said they know me, that they wouldn’t reject a parcel being delivered to my Post Box. The Post Office looked up in their system to check if it had arrived and been rejected. Nothing recorded. I believe the parcel never arrived to the Post Office and this needs to be followed up with the person whom claims to have delivered it to the Post Office. Perhaps just drove past it. I will now have to wait weeks, again, to hopefully receive it a second time. I checked the delivery address and phone number provided in my account with the seller and both are all correct. I have noticed in the Reviews that the Boarder Express in East Arm Darwin, consistently seem to have issues with people receiving their deliveries. It is incredibly frustrating given the time it takes for parcels to arrive in Darwin, let alone to have them be sent back, after they have arrived, through incompetence at the Darwin Branch. I strongly suggest this be looked into.

Chirag Mysuria - 2020-11-02

This is worst service ever, they don't bother calling you when they attempt the deliveries. They close at 3:00 p.m. Any working person cant pick up their parcel. Never answer the phone.

Jack - 2021-01-25

I missed a delivery. Ended up trying to call the company on numerous occasions. No answer. Also emailed Border Express with the contact details on the card that was left in my letter box who just said “we can’t find your order with the tracking number provided.” Had a day off work, so thought I may as well drive out and see if they have my parcel. I opened the door to reception, girl was texting away and continued to text away as if I wasn’t there for a further 30 seconds. I said “hey, I’d like to pick up my parcel” and gave her my card. The girl did not say a single word to me and went and got my parcel. Proceeded to not say a single word as she gave me the parcel. Horrific service, horrific company. Couldn’t be further away from their values - pathetic.

Em Ma - 2020-11-17

Just the worst experience and the worst company. Had an attempted delivery card. Work business hours so unable to pick up. Asked to be re delivered, told that this is not possible despite being given a redelivery option on the card card. And advised that item would be returned to sender in 3 weeks. Super helpful....not. Committed to deliver 100% what a joke.

Bianca Fidock - 2019-09-25

I was home when driver ‘attempted’ delivery. Driver did not knock before leaving a sorry I missed you. When I called I was told that I would have go to East Arm to pick up as there was no other option as they are a 3rd party. Which I totally get except there was no genuine attempt to deliver.

Maria Fernanda Quintero Aguirre - 2021-07-18

Today in the morning I went to Border Express shop the receptionist was not friendly at all, she has no idea of ​​customer service, she was rude and impolite.

Jeffrey Mosel - 2019-06-17

Useless. Delivery driver did not toot. Put a note in letterbox and drove off as I was walking out front door. Tried to ring local number and rings out. Not even an answering machine. Will not bother ordering anything if this mob is delivering!

Matt - 2020-09-24

This would have to be the worst freight company in Darwin. The admin person is rude, the delivery driver leaves a card then when you go into the warehouse the next day the parcel isnt there. Pick up your act.

Tran Lily - 2020-09-23

This company is very worst service. I have been staying at home whole day but they never ring the bell to delivery but they send me the missing card.When i ring them up for re delivery date. They said tuesday next week but they dont come in and i have to stay at home whole day to wait for them. The day after, i ask why didnt they redelivery , they said the sendle company doesnt pay them to do second time delivery so i have to pick them up by myself and my house is 30mins away from their location. It took me total 60 mins to pick it up n bring it home. I dont think it worth to pay for the freight . Pls avoid this untrusted n bad service company. Will never ever send aanything again by thhis company as well as Sendle.

하상섭 - 2020-10-09

I'm sorry that I can't give less than 1 star. 1 month ago, the driver rang me asking rudley he couldn't find the place even there is full address and name of the shop and said he ll come back because the door opens 30mins later when he was there. Now Ive found out they r still holding my parcel after I talked to the seller because the driver haven't left any card or the company sent me any notice no even clue on tracking page. Anyone uses this company needs to stop using it cause it is useless service and bad for your business

Scott Johnson - 2021-04-01

Working hours are a guideline of when this place is actually open and operating. Ring first

Pritom Paul - 2020-02-13

Rubbish service. They do not know what they are doing. They left collection card yesterday for a delivery, which has been picked up 6 days back. On that card there wasn't sufficient information that I can track before I drive 18 kilometre to go to their depot. Moreover no apology or explanation for this mistake, and talking to me like that its my fault.

3stan Mb - 2020-06-02

Same thing happened to my parcels, I was home but driver did not even knock on the door just left 2 attempted delivery cards with instructions for redelivery. Emailed their customer service for redelivery but told me they cannot redeliver and I need to pick it up.

William Cameron - 2020-11-24

Fantastic. Good service

Khang Cao - 2019-10-03

I am coming to pick up parcel after 1 month waiting :))))

H T (ht) - 2019-08-29

without a doubt some of the worst customer service experience you can

Gary Taylor - 2019-03-20

Okay , seem knowledgable

Philip Schutte - 2020-02-21

Wow Shuts a 3PM. Quality -_-

Wayne Van Engelenhoven - 2019-05-28

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June Ruge - 2022-04-22

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Ibrahim Eladly - 2022-09-25

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Haakon Beyer - 2020-07-29

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Didier Robaye - 2018-02-23

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Pedal Riider - 2019-07-10

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Dave G - 2021-08-19

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Roxanne Smith - 2019-12-31

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Colin Mepham - 2019-10-19

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Michael Coote - 2017-05-06

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