Border Express, Beresfield NSW

Rob Morrow - 2023-05-01

Competitive rates and Express service! Fantastic customer service, administrative and account management team! In the courier world, you have to expect a hiccup here and there. How it is handled is the game changer. Border Express definitely steps up to the plate here with its “Be Real” value. Should you give Border Express a chance at providing you with an express service? Absolutely! With fair, competitive rates and great communication and service, why wouldn’t you! Will you experience the occasional issue during your service? Absolutely, as with every carrier. Whilst Border Express strives to achieve maximum satisfaction with its customers, they acknowledge issues do arise and the frustration it can cause. All issues are treated with the utmost urgency and actioned immediately and an answer provided back to you within minutes.

Jason Oswald - 2023-04-21

Difficult review to write. If you have an issue, talking to their support team is beyond pointless. Just a constant "we're looking into it" response for days. But, if you take a moment to call the branch directly - their support is faultless and you get an immediate response. Makes you wonder why the customer service team can't? Overall, I'd suggest Border Express' customer service team is actually causing many of the bad reviews by not acting or giving helpful responses. This would have been a 4 star without them.

Hinata Hell - 2023-03-02

I could not be more upset with my experience that I had with Border Express. I spent over $100 on shipping. They received my order and left it sitting at the depot for 6 days. For four days in a row I was lied to and told it was on the truck. Eventually I ran out of time to wait for the delivery and went to the depot to get it myself. There are no signs for the Newcastle depot, no way to tell if you’re at the right spot, wouldn’t have found the depot at all if I didn’t follow a Border Express truck into the site. The people at the depot were RUDE, had zero patience, abysmal communication between each other/myself and mind you, I was told that my parcel was on the truck that I followed in. It wasn’t. It was laying on the floor of the depot warehouse and they had to go searching for it. The depot warehouse had parcels scattered haphazardly across the entire warehouse floor, it didn’t look organised at all. I wish I could give less than one star. I was so close to breaking down into tears from sheer frustration and stress.

Andrew - 2023-01-19

local delivery driver was easy to deal with and very polite no damage to parcel, even though it was only wrapped in bubble wrap.

Bart B - 2023-01-10

The most unreliable courier/ transport company. Always over promised and always under deliver. AVOID and DO NOT get into business with them. My company made this mistake which cost us loosing loyal customers.

Karen Sherwell - 2022-11-02

Just watched one of the drivers reverse into a tree at Tighes Hill attempting to line the truck up to exit a one way access road off Maitland Rd. They then made an illegal turn across 3 lanes of Maitland Rd to head towards Mayfield.

Mick P - 2022-10-19

Border Express Newcastle would have to be the most arrogant staff, I’ve ever delt with since calling Telstra.. Kind CCG Cable Terminations - Mayfield West

Brody D - 2022-12-30

hopless delivery Service had to pick up part of my order and the remaining was sent over a week later and was dropped off at my front door without authorisation to leave on premises.

Linda Saunders - 2022-03-29

Would give minus ratings if I could. This company used to be good. I don’t know what has happened but it has taken 3 weeks so far for an order from a supplier to get from them to 25kms away from me. And now it sits. And sending messages, speaking to supplier to contact, none of that makes a scrap of difference. I could have walked it from the supplier in that time. Disgusted with the level of customer service received, and given that they quoted 2 days, just beyond ridiculous.

Anita Brooks - 2022-02-15

I don't usually write negative reviews but prefer to write directly to the company to offer my opinion as to how they might improve. I did just that and haven't even had the courtesy of an acknowledgment. I'm still waiting for an item of furniture to be delivered after it was supposed to be on its way from Border Express on 19th Jan (1 month ago). After contacting the company who had contracted the delivery to them, it appears that Border Express have 'lost' it. The company I purchased from have promised to deliver a replacement using another carrier so hopefully I'll get it this time. Border Express don't answer their phone when you try and get some answers. It does pay to read reviews and the ones for Border Express are dismal but they just don't seem to be getting the message.

Jacqueline Groves - 2022-08-31

I sent my phone away for repair and Border Express “lost” my phone. It took three weeks to deliver my phone and a neighbour said they saw the driver leave my package by the front door, even though a signature was required, but my package was nowhere to be found. Hands down the worst courier company in Australia!!!

Tyler Morton - 2021-12-22

Delivery driver smashed an item in our store when making delivery. Jon Luff the owner is incredibly incompetent and refused to resolve issues around this and pay for the damage. I hold little hope for anyone dealing with this company when the owner himself is unable to do the simplest of tasks. Clearly he is out of his depth and in his position more so through good luck over any actual ability.

Joshua Oliver - 2022-03-25

Lovely customer service, patient staff and helpful support given the climate of the industry.

Brian Agland - 2021-07-21

I was crossing Lawson Street Hamilton today when a Border Express truck, travelling east on Cleary turned left onto Lawson, too fast and straight through a stop sign. If I'd been walking a bit slower, he would certainly had hit me. If you are going to break road rules, don't do it in a marked company vehicle.

Kalan Knight - 2020-12-04

So this is the efforts of todays delivery man from Border Express, (Commitment to delivery 100%) my arse. Not only did he drop my package from waist height onto the concrete but he left it in the direct sunlight for the remainder of the day when just at the top of my 4 front steps is a shady area that is out of direct sunlight for the entire day. Regardless of the contents this courier needs to gain some respect for others belongings and possibly be taken back to basics on ethical handling of packages and proper departmental processes of delivering. Honestly appalling behavior and work ethic. Both the couriers and the online store I purchased from have been notified and sent the video. I hope this person is held accountable for his actions.

Gavin John - 2021-09-28

Border Express have taken their lack of service to a new low in Coffs Harbour today!! This company truly blow my mind!! The faceless transport company!

Ian Spruce - 2021-11-17

Just another freight company

Ian - 2021-02-12

Absolutely inexcusable lack of service. Not even worth a one star rating. Been waiting for a delivery that has been sitting in the depot for over a week that they can't be bothered delivering because I am 26 minutes from the depot at Cameron Park. Do what you are paid to do and deliver.

Daniel Carter - 2021-10-29

Delivery was not delivered on advised date. Received an email to say it was coming yesterday, waited at home all day and no show. Poor customer service, didn't answer their phones.

Jason Perzon - 2021-04-26

11 Days and still waiting. Courier was unable to find my house and has not bothered to chase up. I have contacted customer service several times and still no package...

Sean Cooper - 2022-05-27

worst freight company I've had to deal with

Brady Broderick - 2020-09-18

Wouldn’t recommend border express to anyone, drivers have terrible attitudes, 0 willingness to help out, they lose more items then they actually deliver, phone mustn’t work as they never pick up calls. Just overall terrible, don’t waste your time.

Greg Peck - 2021-01-03

I never write reviews but this time I've had enough. Prior to Christmas 2020 on the 22nd of December I received a missed delivery note from Border Express. This is the third time I have had to be on the end of Border Express. I phoned to rearrange delivery and was told by Kayleigh that delivery had been attempted twice - as if it was my fault...I asked if she could rearrange delivery and she stated that she would try to locate the package and get back to me. It's January 4th and clearly I have been forgotten. I phoned this morning and got in the queue on the help line. Waited 14 minutes before the phone started dialling through to a human. Or so I thought. The phone just rang out. This is a hopeless "service". On the two previous occasions senders have used Border Express I've had to spare them (Border Express) the ignominy of actually delivering a parcel to ME and go and collect it from THEM. God knows they've probably sent my parcel back to the sender by now.

Imanpreet Singh - 2021-04-25

What a joke of a courier company ..10 days and no delivery yet. would have got a parcel delivered from India in the mean time .. first and the last experience

Shane Arthur - 2021-08-31

Being on hold for this amount of time, listening to this woeful music, then the phone drops out whilst I am number ONE in the cue is pitiful.

Stuart Riley - 2018-11-02

I found them great to deal with.

Paint Place & Tiles Cessnock - 2017-04-19

Excellent carrier, excellent online portal, excellent customer service!

John Rutkowski - 2018-01-09

Poor service , rude staff. Bunch of wingers , everything is a hassle for them.

Phillip G.g - 2019-08-28

Great service

Gordy Frish - 2017-09-21

The place I want to work - its DA BOMB

Brad Woodman - 2021-01-14

They haven't even got the common courtesy to pick up freight that is booked for pick up. Never reply to email enquiries and you cant even speak to a rep. Ordinary way to run a transport business. Never again.

Neil Cardow - 2016-12-16

Good service.

Michael Austin - 2018-02-13

ABSOLUTELY HOPELESS...

Samuel Mullins - 2017-05-30

Great friendly and helpful

Youza Mcwiggin - 2018-07-10

Mehh

Shaun Sarten - 2020-08-03

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David Thomlinson - 2018-04-23

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Luci Jaber - 2019-08-20

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Jodi Calleja - 2019-10-14

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Tanveer Dhaliwal - 2020-08-06

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Bill Nye The Cable Guy - 2019-10-11

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John Bock - 2018-04-27

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Saltute Theute - 2017-04-06

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