Aramex Orange, Orange NSW

Rebecca Caldwell - 2023-06-09

My delivery was expected yesterday (8/6) didn't arrived apparently delivered to incorrect address. Was supposed to be sorted and delivered to me this morning first thing (9/6). Tried calling but you can only reach an OVERSEAS call centre who don't know anything and don't help except by uninformative emails. If I could've given a BIG ZERO as a rating I would've

Caron Chester - 2023-05-09

I would love to give this a good rating, but I have had about 6-7 parcels delivered so far this year, and EVERY time I have to chase up the parcel, as it has been sitting at Aramex for 3-4 weeks (it takes 3 days to come from UK via Dubai then get through customs - then sits at Aramex for weeks). They are also terrible at updating the tracking on their app. The call centre is always polite and helpful, but I shouldn't have to ring every time.

Jes Stokes - 2023-08-08

So happy they could resolve a posting address issue and was handled quickly and professionally.

Tanya Segger - 2023-02-16

We deal with the Aramex Orange Depot often for business deliveries. Our account manager, Lina, is great to deal with - very efficient, helpful and quick to respond over email should we have questions. Lina goes over and above if there is a query on a delivery. She is such an asset to the local Aramex team, we really appreciate all her hard work and assistance.

Marketing Ross Hill Wines - 2023-02-15

We have been using Aramex since they set up in Orange several years ago. We have always found them to be professional and prices are competitive. If ever we need assistance, Lina has been incredible and will follow up with the other depots for us, getting resolutions in a timely manner.

Tahnee Keen - 2023-02-14

We use Aramex for our business and we love working with the Orange depot! They take responsibility for delayed or lost parcels and Lina has the most amazing customer service. As a small business it is refreshing to work with people who are accountable and professional.

Kim Thomas - 2023-05-17

Have had 4 parcels through aramex amd they have all taken months to arrive and have also had to go to a pick up spot to collect them to finally get them. If you can not ensure these parcels can be delivered within a reasonable time frame maybe you should not agree to take on these deliveries, the most recent parcel was 1 my partner purchased for my son for his mother's day present, it was bought with a guarantee to arrive before mother's day and was also purchased well in advance, it was out for delivery Friday and then didn't turn up with a msg they ran out of time and it would be delivered the next day, it is now Wednesday and is still not here with no communication as to where it is. Will be checking with sellers they don't ship with aramex before purchasing from now on.

Stevee Russell - 2023-02-15

amazing service from the girl at the front desk, she helped me with everything i needed

Caitlyn Pereira - 2023-02-14

Went in today got amazing service by Lina never been more pleased with a service

Peter Harvey - 2023-01-19

After a very confusing time in relation to an item being delivered by Aramex, I would like to thank Aramex Orange. They were prompt with their responses to my questions and took the time contact the store that initiated the delivery to identify what went wrong. They then physically searched their parcels to find ours which had been identified with an incorrect tracking number by the store. They then physically searched their parcels to find ours and then phoned us to let us know they had it. Great service from Aramex Orange.

Swinging Bridge Marketing - 2023-02-26

A service we thoroughly enjoy using, as Aramex is prompt on delivery services and the customer service is friendly and supportive from the Orange depot. A special shoutout to Lina who works in the administrative sector - who always answers and resolves our enquiries in a prompt and professional manner.

Spacedout Clown (shaun) - 2022-05-19

Messed up my brothers package, will never sugest this company to anyone

David Tincknell - 2023-03-06

My last delivery from these guys was over 2 months late the one before was two weeks late the driver messaged me and asked me to pick my parcel up from his house. I now have another parcel 1 week late no tracking updates nothing just sits at depot. You guys need to inform your ebay senders you can’t handle delivery to rural NSW. Shocking service

Matthew “b1gsh0w” Scholz - 2023-07-13

Most useless courier company in the history of courier companies. They have had my parcel for over a week, it has been on forwarded twice, and they can't even tell me where it got forwarded to! All they tell you is to please wait another 3-5 business days. Not acceptable. If you can't operate locally, don't take on the freight!!!

Rob Hales - 2022-02-13

Consistently good service from this local business.

Jodie Phelan - 2023-01-12

Terrible service. My package was meant to be delivered 7 days ago. Aramex have had my package for 12 days. No tracking updates for 6-7 days. When I have made an inquiry, it takes two days for them to respond, if they respond.. After I contacted them by phone, they say another 3-5days, with no help or information where my package is and barely able to understand the staff member, that was a waste of time. Two days later, still waiting, still no updates...

Glenn Cummings - 2022-02-13

Great service. good job guys.....

Robert Diggins - 2023-04-04

Parcel came on time was quite surprised,since I had a parcel that didn't turn up on time

Mitchell Newham - 2022-02-13

Brilliant customer service! Friendly, fast, reliable. The local Orange team cannot be faulted.

Orange Warehouse Team - 2022-02-13

Great service and delivery timing.

Concrete World Admin - 2022-02-13

Aramex Orange provides us with consistently good service. We highly recommend.

Evspeed123 - 2022-10-27

Parcel been there four four weeks now they say they don’t deliver to mudgee anymore that handed to different courier and it not there problem

Shelleyhome - 2023-01-19

Order placed last week. Message from vendor 10th January, confirmed parcel on it's way. Tracking from Aramex, 11th January - Sydney - parcel lost.

Andrew Townsend - 2023-01-16

Look. I know couriers only really get reviews when they screw up. However today I have the pleasure of writing a good review about Orange Aramex. I understand they have new owners so fresh start right? I would like to express my gratitude for the service I received from "LZ" in your Orange NSW depo. Not only was she very patience with technological difficulties of your systems she was polite and extremely conscientious about any inconvenient that it caused. She solved the problem and I was on my way in a better mood than when I originally entered the depo. It is a rare type of person that can have that impact and something you cannot train for. Well done LZ and thank you. Regards, Andrew

David Radel - 2022-02-13

Premium service. On time deliveries

Jason Singer - 2022-11-14

This company should be reported to a current affair as i have multiple parcels coming with aramex and say there delivered but aint then to try and contact them is another game and this isn't the first time just go look at the reviews everywhere very unhappy and still waiting for my parcels also known as fastways

Kellie Mason - 2022-12-29

I will NEVER use this company again. What is the point of a transport company having a tracking service if it doesn't tell you where your parcel is? It's ridiculous. As far as I can tell my parcel hasn't moved for almost two weeks. I've tried to call the local phone number numerous times but can only speak with an overseas call centre where I'm told my parcel is "with a regional freight partner". What a joke!!

Jono Sharp - 2022-02-13

Excellent ongoing service provided to our company

Josh Bravenboer - 2021-06-28

Dubbo branch is a massive let down Was great when at Burgies

Jess - 2022-12-02

Don't be fooled.. This is just Fastway rebranded because of their terrible reputation. The couriers are as incompetent and dishonest as they always have been and there is zero support for senders and recipients after the fact. The tracking system provides little to no information and even though they service my area, there is no depot here and therefore no human to speak to if something doesn't go as planned. The answering machine from our closest depot says "if you are in one of these towns...then we cannot offer you support, do not leave a message".

Riley E - 2022-11-04

Called during business hours multiple times on multiple days, no answer; left messages each time, none returned. Raised a support ticket online, no response. Parcel 5 days overdue and no update. Tracking shows as being enroute to depot so maybe it hasn't even made it to Orange from Brisbane yet, not that we'd know as they haven't contacted us. Meanwhile we have a (rightfully) irrate customer in desperate need of their part to get up and running again; a customer who will never use us again because we placed our trust in the wrong company.

Paul Cromarty - 2022-02-13

Excellent. Very Fast.

John Paul - 2021-08-26

They did not deliver to the address I have provided. Wasted my money for paying for home delivery when they can’t fulfill it.

David Pierce - 2022-11-22

This is the worst courier I've ever used and I won't use them ever again. My ute parts were meant to arrive a week ago and it's cost me a lot of work. I've had to go to the depot twice now because the office lady won't answer the phone. I just get left on hold for 15 minutes and then transfered to a message bank that she says she checks in the afternoon. They may have lost my package because they can't give me any information apart from saying it's delayed. I've heard a few different excuses for the delays none of them credible. They have shocking service and seem entirely disorganised. I'm writing this so that others don't lose money on them as well. 10/10 would not recommend

James Ilsley - 2023-02-14

Parcel was delivered on time. Would use this company again.

Chris Beasley - 2022-12-18

The most consistently terrible service. If I could give 0 stars I would.

Khyl Earnell - 2021-03-15

I found the members at this branch extremely helpful. I would recommend the team at Orange for all your courier service needs!! Thanks again guys!

Jason Anderson - 2021-10-28

Aramex Dubbo are useless they don't even deliver they just leave it at the depot

Darbin Tandukar - 2021-09-23

Worst courier ever. No delivery update for a month. Useless courier avoid at all cost

Laurel Newman - 2021-07-27

Thank you Aramex for delivery on time.

Scotty - 2021-05-18

Would give zero stars if allowed. Can't spell customer service let alone provide it. Trying to get a timely response is a joke. Tried ringing, spent a long time on hold and then had my call disconnected.

Jodie S - 2020-08-12

Amazing company to deal with! Fast, efficient and well priced.

Jonathan Hosking - 2020-10-14

They were very professional and quick to rectify the delivery to my house. Keep up the good work! :)

Karl - 2022-08-12

No customer service response from orange at all an tracking issues with still no Parcell at my door Canberra Aramex telling me I have to pick up from the depo when it was supposed to be delivered to address what kind of business are you running terrible service

Justin Nguyen - 2022-05-05

Horrible and unprofessional service. They indicated “delivered and signed” on their website while I did not receive or sign anything. After many communication, I have received a very unprofessional email stating they have returned the parcel to sender due to damage in transit without notifying me but a DELIVERED status on their website. I did not even have the proof to provide to my sender that I did not receive the package to claim a refund since it stated delivered on their website. I had to chase them for the proof of the damage package to claim the refund from sender. No Customer Service at all.

Michael Andrew - 2021-04-08

we are amazing

Nay Dee - 2020-08-03

Great prices and friendly customer service. Driver was very quick to collect. Thank so much for a great service, highly recommend!!

Nicky Classics - 2021-08-23

Hopeless company, will be avoiding sellers using this terrible service

Ashleigh Perry - 2022-01-16

EDIT: I came back to adjust my review because it appears the crux of my issue was the running around I got through the main website & hotline, and it's categorically unfair to hold a franchisee/individual office solely responsible for that when it is the thing most out of their very control. Am I unhappy about what happened and think the initial communication as to what the actual issue was could have been better? Sure. But it was so minor in the scheme of my frustration, not actually worth complaining about. My dealings with Orange themselves were much better; they were prompt to address my concern and attentive. And, I will say, reasonable but firm in the face of the nature of my complaint, which itself was not entirely reasonable, and exacerbated by things that weren't actually their fault, but what they ended up having to deal with.

Belinda Newham - 2022-02-13

We searched for a long time to find a local courier that met our high expectations of customer service, reliability and speed. Aramex, Orange tick all of these boxes. Our online customers enjoy receiving their parcels in record time which has helped us grow our online business.