Australia Post, Melbourne VIC

Lorena Ruiz - 2020-09-20

Friendly and helpful staff

Min T - 2023-01-12

It is extremely difficult to take passport photo for my toddler but Jessica did a great job. She is very patient and professional. She is definitely an asset for the company! 5/5 for Jessica.

Batman And Ethan Ethan - 2022-07-21

Had the best customer service from Lynette today. Thank you so much 😊

Sonia Coco - 2022-11-16

Beautiful and kind staff helped me lodge my passport! Couldn’t ask for better service, and the photo came out great! Thanks so much for your help :)

Under Dog - 2022-07-11

We come here to do a passport photo. Officer is very helpful. Good service. Thanks

Francis Castaneda - 2022-08-01

Kudos to the team here! Best customer service.

Jared Thomson - 2023-01-06

not from personal experience... but on behalf of someone I know ..... Flinders Lane - you do the EXPRESS KEYPASS service so DON'T ASK THE CUSTOMER TO GO TO OTHER LPOs to do it there was a case today where a customer went to one in the inner city suburbs and wasted the worker's time as he said he was at your Post Office before ...but someone in Flinders Lane told him the wrong information..... Where did you get the idea that other LPOs can do the EXPRESS KEYPASS and get it back in 2 days???? You know the other LPOs only do the slow processing don't you? lift your game people

Pat Leamon - 2022-10-17

I've come here to lodge passport applications and the staff have been super helpful every time.

Winter Summer - 2021-12-21

Easy to locate. Fast service. Clean and organized

Talofapina - 2022-03-30

Efficient and friendly staff. On entering, was met with a smile, kind words and good customer service.

Kwan Oranee - 2022-07-28

The only Aus Post I trust in. ALL of the staff are v helpful, attentive and friendly. Got amazing passport photo taken here. 100% recommend this outlet!

Dd Fyn - 2023-01-02

Nice, friendly and helpful staffs

Tj U - 2021-12-16

Tucked into the belly of 271 Collins St, this Auspost branch is very discreet and easy to miss. Staff were polite, easy to deal with, and knowledgeable. There were lots of counters open to serve customers and the lines were not long considering we went there during a December weekday.

Vladimir Velikov - 2021-04-24

Lovely staff always ready to help and give the right navigation.

James Hoddder - 2021-05-23

Staff freindly n very efficient

Glenn Jones - 2022-08-31

Always happens, you pay extra for express from sender, it comes a day or 2 early. So you pay normal delivery and they tell you 3 days b4 hand, and guess what never turns up by the ontime due date. Then you always get the excuse covid blah blah blah. Just not good enough.

Olly Oakshott - 2021-10-21

Woman at counter treated me really badly and makes you feel worthless because of my speech impediment Said can’t help you go away Luckily 440 collins store has nice staff that help you and are so nice

Ziyang Luo - 2021-02-05

Friendly staff and good service. You get discounted shipping rate here when sending parcel to China.

Jesse Hogan - 2021-04-30

Australia Post at Collins St, Melbourne: good. 👍

James Andrews - 2022-04-20

Easy to get passport renewed

Justin S - 2022-04-05

Impossible to collect mail from AusPost as they open at 9 when I am at work and shut at 5, which is when I leave the office. To add insult to injury, they are closed weekends. Someone with very low intelligence has decided their opening hours to be so. Do other businesses in the heart of the CBD close their doors at 5 too?

R M - 2021-12-08

The staff was friendly and quick. We got free within minutes. Very professional.

Lou Hennebel - 2021-04-19

Amazing customer service, always smiling and going the extra mile. Lending me a trolley to take my parcel home was the icing on the cakes. This is making me wanna miss the postman more often so I get to come! Thank you

Tiahnee Quinn - 2021-04-27

Excellent customer service. Everyone is so wonderful and polite, was not busy at all during the times I was there. Got called over and served straight away by a gentleman. Finished my Keypass early, Aus Post Flinders Lane you’re doing a fantastic job at making your customers happy!! thank you and keep up the good work!

Chenyi Zheng - 2020-10-15

Great customer service!!!

Zongyuan Sun - 2021-05-20

To all customers please aware a ladies name call Claire and was so rude to all the customers,I was sending a parcels to oversea and the staff in this branch was say okay for the size of the box but she was say this is not the post office box so is too big for send and you have to buy the box from post office and the boxes from post office was more bigger than our box from officework.

Zhi Qing Juan - 2021-05-20

Rude staff Bad service

P. A. - 2019-06-15

The best of the Australia Post outlets in the CBD area: the staff are very helpful and maintain a friendly demeanour. Despite mysteriously being described as "Melbourne Flinders Lane", you access it from 271 Collins St (or that's the most obvious entry point at any rate).

Zayar Myo - 2021-06-17

I've been regularly going to this post office for more than 10 years. Staff are always very helpful, and always have smiles on their faces.

Alfonso Lai - 2021-05-03

Friendly staff and clean environment.

Andrew Cruz - 2019-06-16

Every single staff in this post office is very helpful; Never seen any staff with a frown

Dave Burgham - 2021-05-03

Very efficient

Arash Niknezhad Hosseini - 2020-07-03

Friendly staff.

Graham Soden - 2020-01-22

Please make up your mind are you on Collins St or Flinders Lane? Harder to find if you confuse the address and location title. One year later..... Still no change website says it is Melbourne Flinders Lane post ofiice, address is Collins street. Best to approach from Collins street if you are nit familiar with location.

L B - 2018-04-09

For Australia Post - this is a pretty good store. Staff are friendly - and most of the time queues move very quickly. Hard to find if you don't know the exact location (non-street facing shop front). Self check-out is good - but having limited products on the shelf make it pretty limited.

M - 2018-07-21

Went on a quiet Saturday. Helpful and friendly staff, well kept post office. Thanks for the help!

A D - 2018-10-19

Clearly no interest in doing anything quickly in these parts. Usually a post office is a quick moving place but we’ve been in line for so long I think I should order lunch. It can’t be that hard! Every other store manages in the whole country. Time for some back to basics.

Anndy Edwards - 2019-05-17

Prompt, friendly service, very busy Friday afternoon but you can't complain I mean it's our fault. We know it's a small post office. Small selection. Features a rare early pick up on Weekdays - if you call 131319 they can advise details on 6:30am collections.

A Yu - 2019-01-10

Had to do my lands title identification, which was a painful long process but staffs here got them all done professionally. Shout out to Logan, who is the trainee but she was very switch on and her willingness to help getting things done really impressed me. Compared to what I had been treated at 440 Collins st branch, staffs here are what I call five stars professional customer service.

Ian Woodruff - 2018-07-22

ITS BUSY BUT THE QUEUE MOVES FAIRLY QUICKLY Full post office service - everything from stamps to passport photos to bill paying. Staff here are quite friendly. Best to avoid 12 - 1 pm if you can!

Zayar Myo - 2019-05-03

I have been going to this Post Office for years. The staff are consistently helpful & friendly.

Sarah Bennett - 2018-11-05

Seems to be a nice and fully equipped post office, bit hard to find but not impossible. Main downside was customer service, I felt like I was a massive nuisance asking for same day service keypass, which is advertised at only two locations by Australia Post. Customers shouldn't feel the need to apologise for requesting a service that is clearly offered. Basic manners and customer interaction isn't that difficult, aren't you getting paid? Couldn't help overhearing the customer beside me getting treated in a similar way. On top of this, it was a painfully slow process considering I came early in the day with all relevant documents and forms pre-filled. Anyone needing this service should make the journey to Footscray, wouldn't be hard for them to provide you with a better service for the price.

Peter Campbell - 2016-08-04

Good post office, offers most services and some retail goods. Helpful staff. It's tucked away in the corridor that runs through the ground floor of the building, there is no street frontage

Dan W - 2020-02-06

Such great staff! Had a bizarre experience with my Medicare card falling into a tiny gap in the counter. All hands on deck, counters pulled apart, and 15 mins later it was found. Thanks team - amazing work!

Buket Bilici - 2017-11-09

Unfortunately there is no zero rating option. In regards to the self service stations, there is either no one there and you have to wait for someone to realise that it's flashing red and assistance is required or you have someone looking over your shoulder pressing the buttons for you when you did not request assistance. One issue that I had today was a large letter that I wanted to send, I checked it was able to fit through the slot and it did all the way through. But the Australian post staff cancelled it saying that it doesn't fit and i have to send it as a parcel. Apparently it need to slip though without any assistance through the slot to be able to be sent as a letter. I checked the slot and no where does it indicate that the requirement is it needs to just fall through. I would not have attempted testing it if it was not sure it would pass though as it would damage the envelope. I have had post office staff pass it though in front of me saying it was fine as long as it goes though. My item is not breakable and has bubble wrap as padding throughout inside the envelope. Appauling and rude customer service. I send a handful of post daily. Now I understand why people are looking for alternatives to the Australian Post. I do not like posting negative feedback on one issue but I have come across this particular women before and every time left upset, shaking my head and not want to go back to this store again. I think the time has come that I move on.

Lok Mac - 2017-03-24

Hard to find but good quick service. Attendants will help you with simple purchases like stamps instead of having to wait in line.

Gail Jones - 2016-11-21

Tucked away behind Lindt and Peter Shepherd shoes this is handy and f your in the town. Between the Elizabeth and Town Hall tram stops. Usual services plus two self serve counters.

Ashleigh O'sullivan - 2020-03-01

Rude staff

Christine Betremieux - 2016-11-22

Very, very slow service! If Australia Post strategy is to remove customers from their outlets, well done, it a great success!

George Butrus - 2016-08-20

Good place and service. But the place itself is somewhat hard to find.