Australia Post, Burwood NSW

Austin Baric - 2022-12-01

Delivery driver never knocks on door and never leaves a note

Wenling Wang - 2022-12-03

They don’t even deserve one star. Especially that Chinese woman with short hair and her daughter. They were so rude , all the staff there have such a negative attitude to their job.

Stephen - 2022-11-09

Poor work attitude. Making mistake but try to aviod resposibility by store manager.

Madame - 2022-09-26

Never been treated so poorly. The two Asian women who work there are beyond dreadful and gave my mother and I attitude as soon as we arrived at the desk. The older woman (the one everyone keeps talking about) had taken passport photos for us earlier in the week, but the photos got rejected as the specifications were all wrong so we returned for a refund. The younger woman who dealt with us first couldn't have been less subtle in her annoyance towards us and acted like a spoiled child. She then tried to justify her horrible attitude by claiming that people complained about their passport photos regularly there - As it was, there was someone else who was there for the same reason as us. The older woman came over next and started shouting at us and making such an unnecessary scene, and she refused to give us a refund because "I did nothing wrong". She was absolutely horrible and after reading all these reviews going back as far as 2 years, I am totally shocked that she still has a job. I'm not the sort of person who gets angry at staff and I'm generally very patient, but this was the first time I've ever wanted to start shouting back. The worst service, the worst people. I can't emphasise enough how disgusted I am.

Elise Van Vierssen - 2022-07-21

I had an issue losing my tracking number and the staff went over and above to help me locate it again. Very quick service!

Christy Tamboto - 2022-10-11

The old lady here is poorly service customers. Reading all the reviews here and all of them about her are correct.

David Smith - 2022-04-23

Never had a problem here, seems I'm a lucky one after reading so many negative reviews. Judge for yourself 5 stars.

Patricia Alcaino - 2022-06-29

The Post delivery driver never goes up to the building to deliver our goods which is always open. I don't even get a card saying that the package ended up at the post office. Seriously needs to have a talk to delivery upstairs and not just saying that there was no one there, which is bluntly a lie

小魚sakana - 2022-06-13

The staff are very friendly

Ur Time Travel - 2022-01-28

I want to give them 0 !!! ☹️☹️☹️ Stop doing passport photo, if you don’t have anyone who know how to take a photo!!!

Punam Bista - 2022-05-25

I know they don’t gonna take this review seriously because I even complained to main Australia post without solving a problem they closed and put resolved on the case. A driver of this Burwood Australia post never press intercom, never give a call and never leave a sorry we missed you card because he never come to my address. It is really annoying because it’s been more than 6-7 times. This driver doesn’t have an honesty in his job, just a lazy. Today they did too much today I am really frustrated with this driver. Driver from other courier they always call me and press intercom but this Australia post is the worst one. They cannot do whatever they want. They should take this review seriously and talk to their driver.

P T - 2021-11-13

Had a hard time locating this place but its right beside Kmart. Fuss free collection of parcel and great service!

Shantana Dutta - 2022-06-01

I wish I could give them a negative review. The worst behaviour among all the post offices I have visited.I hate going to this post office. Inspite of living in Burwood I go to Rhodes to drop my parcels. Very rude and unhelpful and absolutely arrogant people work here. Customer service is at it's worst here!!

Nicholas Marlor - 2021-12-14

I ask nicely to pull the mask down as I am deaf and I explain that there is a law that you are allow to take the mask off. The lady behind the counter refused to do it and was very unhelpful. Its okay if they don't want to take their mask off but the way she treated me was not very nice and poor customer service.

Yetti Suharmin - 2021-09-04

The staffs there are very helpful. I've never had any problems so far with their customer service. Just wondering why so many people dont like the service.

Lynn Lin - 2022-02-09

This place is ridiculous. The lady with short hair was rude and respect less. I was just kindly ask if she can help me to find my parcel, but her attitude was super bad and didn’t even have the basic manner to customers.

Sasithon Sirikhun - 2021-12-09

I ordered a home delivery but I'm not at home and I didn't receive his it said delivered successfully but said in your blog it's not safe for my stuff and lost my stuff you guys have no idea When I asked them what they wanted to sell to me, I wasn't finished talking to them, but they told me to wait 14 days and then sign I checked everywhere and none of my products. What do I have to do ? I'll be wearing it this coming Saturday. And it's not my fault!!! Why didn't the delivery person give me the receipt and let me pick it up post office? Why is this a problem? And how will you be responsible??

Anil Shah - 2021-11-25

I wish I could give them a negative review. its - 5 star in being rude and unhelpful and absolutely arrogant. I live in Burwood and hate to see my parcel being delivered to this outlet. One of the worst customer services I faced in this country. They don't even listen to you, they just become aggressive and try to dominate customer. Poor service would be understatement for those people.

Eli T. - 2021-09-30

Looking at these reviews, I can now understand the lack of understanding and customer service I received today. Rude, unprofessional and dismissive staff especially Jenny. Did not even listen, only heard what she thought she understood and when questioned cannot explain services little own apply professionalism. I gave one star as I have to give something but even that isnt deserving. Australia Post should be ashamed of this store.

Add Smith - 2022-03-18

Ridiculous service, wasted 1 hour there.zero customer service.don’t understand why those young girls have such a negative attitude to their job. Honestly, do something else if you hate your job that much.Very speechless experience

Anita Lama - 2022-02-12

i wish i could give them rating in minus for their pathetic service . the middle aged glassed lady rudely asked me for my tracking number which i didnt appreciated . worst service ever 👎👎

Video Uploader - 2021-03-08

Recently I sent a cardboard box overseas but I provided wrong recipient info. Silly me! Later it was sent back to me and marked as "return to sender". I took the box to the office again, Jenny helped me to update correct recipient info and also transfer insurance added on this box to another. In other word, I didn't re-pay postage and insurance. I really appreciate that! Jenny has always been helpful, with her highly efficient team. Although her English is not perfect, she is always willing to give a helping hand. I have worked with this office for over half a year already to deliver parcels to my clients, it has always been pleasant experience.

Mit Har - 2021-06-23

Terrible customer service. I went to pick up my parcel with a docket. The lady asked me if I came here for a parcel collection and I said yes. I gave her the docket and ID but it took her ages to find my parcel. Then another lady came to me and asked if the parcel was delivered to my address or the post office. I said it was delivered to my address, then the lady started to yell at me saying "then this is parcel pick up, not parcel collection!!!!" Before yelling at customer, they should've asked the proper question if the parcel was delivered there or their own address. They consumed not only the time but also my energy. Another post office at burwood plaza does so much better customer service. Here is really disappointing.

Annie Nguyen - 2021-09-13

A friend sent me jars of chilli oil as a surprise gift and I had to pick this up at the post office. The lady at the post office yelled at me and said my parcel was leaking everywhere and it took them 1hr to clean it all up. I apologised but I dont think there was a need to speak to me the way that she did, it wasn't my fault or intention to cause the issue. Next time I returned I had to send a parcel to another state and asked questions about the best parcel bag with tracking for my item. The staff member just pointed to the wall of parcel bags behind her without saying anything. So I just went ahead and picked a size that I thought would fit my item. She brought it over and then when I tried to fit my item in she said "It's too heavy for this bag" and just looked at me... So I had to ask again which bag I should choose and she did a big EXHALE and asked me to weigh my item before getting the right bag for me. Then today I needed to pay for an envelope and stamp and asked if I could pay by card because I don't carry cash with me. The same lady scoffed at me and said "IT'S $1.35!!" and I had to reiterate "I'm sorry I don't have cash" then she begrudgingly allowed me to use my card. I understand they're working hard but I'm being as polite as possible only to be scolded every time I visit this post office.

Jc H - 2020-02-25

A Chinese staff used English when serving, I replied in English and she replied me in Chinese. The attitude is extremely bad, she needs my address, but she is not willing to wait for even a second, she sighs in front of the customer and said impatiently in a bad tone, we are going to close, hurry up. Even when returning the documents, I still use push! The dialogue between her and her colleagues is also very impatient, which makes me feel quite bad! If the door is closing, please put the door down, I won't go in!

Taz Beaumont - 2022-12-26

Very friendly

Oliver Price - 2021-02-17

Incredibly unhelpful and rude. Hung up on me when I asked what I was supposed to do next after they told me my package, that tracking told me was at their store was not there. Very very poor.

Laura Zhu - 2021-02-18

Love their Chinese express service! Great value!

Gee - 2021-06-03

Rude Asian lady which I believe purposely tries to make things more difficult and tries to belittle you when you challenge her. Relax and be kind, customer service can be a beast I know, however you chose this job!

Sunil Chand - 2021-01-21

If you want your customer leave your store with good expirence its a humble request to teach your middle aged (thai hair cut women ) a sense of customer service.. so arrogant and rude.. she ruin my specail day......pleasee.....

Pariyakorn K - 2021-01-11

1st time ordered product from BIGW and delivery man not send to me at my workplace then the post send email to me that please collection at BURWOOD Post shop 2nd time I have ordered product from Kmart and delivery man not send to me again always send email that can not access to my home. I order product by use the office address, and my workplace Salisbury College Australia 14 Raiway Parade open Monday – Friday 08.00 am – 18.00 pm and our building also have elevators, But I dot understand why he so lazy and doesn’t want to delivery to us Very bad services

Vicky V - 2020-07-06

Do not take any photo id here. The Chinese woman doesn’t know how to take a photo, how to cut them in the proper size. She told me that if the officer does not allow the photo. I can get the refund. But the minute later, she said i cut them by myself. She threw the photo at me and said she does that all the time and it no problem. She was so rude. I haven’t met someone that rude. No word could describe how rude she was.

Funny Vid - 2021-05-31

Terrible service! They should change the staff or teach them about customer service!

R Ro - 2022-04-28

Rude service

Penny Pan - 2019-12-09

I'd like to compliment one of your employees, Cat Gu for the excellent service she provided me today. Ms. Gu helped me to sort out my passport application. Her professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to visit this office rather than Burwood plaza office.

Annie Bao - 2021-08-03

That middle-aged Chinese woman is really a nightmare in my life. From high school to college graduation, every time I go to pick up things, it’s like I owe her money. I have to look at her face to get things. I throw up

Chrissy - 2021-01-17

From experience, the staff here have no common sense. Don't even waste your time going in and lining up at this post office - save your time and go elsewhere.

Hanneh Massoud - 2020-08-20

Such a rude mature aged Chinese lady!!! Because she didn’t have her lunch at 3pm doesn’t give her the right to abuse her customers. Never have I dealt with someone so miserable at the post office. Wow she really was HANGRY !!!! I was happy to wait for someone to serve me no one asked her to stop her lunch and serve me! RUDE RUDE RUDE

Ben E - 2021-09-07

customer service is garbage as what everyone is saying.

Monica Liu - 2020-01-31

Staffs were usually okay but today I met a Chinese lady and she spoke to me in Chinese when I was speaking in English. I’d like to say, as a staff in AU post, please speak English when your customer is speaking English, that’s basic courtesy. Another thing is, I received the missed delivery card at 3pm and came to Auspost at 4:21pm (the time indicated on the card for me to collect parcel is after 4:30pm but auspost sent a message at 3:49pm to notify me I had a parcel awaiting collection). So, literally, I’m not too ‘early’. However, the Chinese lady shouted at me in Chinese, saying I shouldn’t come too early and she couldn’t find my parcel because they didn’t have a chance to manage all the parcels in alphabetic order. I’m giving 2 stars cos all the other staffs I met were helpful.

Ally Darkcloud - 2020-07-20

I agree with all of the reviews that talk about the Asian ladies that work there. They have an extreme attitude problem and are completely incompetent. I initially opened up a PO Box and provided the AVO paperwork by an Indian lady who was the previous owner. After weeks of not hearing if my application had been approved for my free of charge PO Box, I was met with belligerence and was chastised for waiting weeks to come by. I was rudely told to come back on Monday which I couldn't. Being pregnant and working full time in the height of COVID19 it shouldn't have been a suprise as to why I could not come back in just because I show up on a day that's not convenient for them. After persisting with them, I was eventually lead to my PO Box to retrieve my mail, I was in tears by that point. At the time I couldn't understand why they would treat anyone like this much less a pregnant woman. Now I know the reason they intentionally intimidated me so they would not have to provide me with the free PO Box for the whole 12 months. I had to escalate my PO Box issue to Australia Post and to the Ombudsman. I finally got my keys after 3.5 months and received no apology from the staff in the store. When I asked Australia Post to extend my lease since this Post Office deliberately blocked access to my PO Box when it could have been resolved alot earlier. They advised me they don't do that nor do they provide credit if I was to extend my PO Box. Someone really needs to have a serious look at whether this post office should continue operating with the current personnel in place. How many complaints do we all have to make before something is done about this totally unacceptable behaviour. They also had the audacity to take down my original Google review. My complaint still stands throughout the entire complaint process no one from the post office called me. They should not be in business with this kind of demeanour and lack of respect for vulnerable members in the community.

Yuanwen Li - 2020-09-28

The staff at this post office is not friendly and unhelpful

Tran My - 2019-10-08

The Indian guy there was really rude to me when I came to pick up my delivery. He was looking at my ID and a second later, he gave it back by throwing it on the counter. This is the first time I have experienced the very bad customer services at post office like this. Will never come back to this place.

Antony Sydney - 2020-12-08

Chinese lady was okay with me. I see alot of ppl don't like her...

Limeng Ing - 2020-07-16

Super Rude! Just don't believe how that Chinese lady got a job there. She does not listen to the customers at all and always go out of the topic. I can see that most of the people complained about her and she still works there. Maybe the manager is blind or that Chinese lady is the manager. DO NOT GO THERE!!!!

Gogo Lee - 2021-03-04

Can I give zero star ? From experience, the staff here have no common sense and worst service I was suffered since I came to Australia from the persons from the my own country (The short hair middle age women) .Don't even waste your time going in and lining up at this post office - save your time and go elsewhere.

Fwad Ahmed - 2021-01-17

Has a notice in the shop( misbehaviour and shouting will not be tolerated) whereas staff is arrogant and doesn't really know how to speak to customers... a message for the management

Alison Duong - 2020-04-16

The old staff here were lovely but this turnover in staff has seen incredibly rude staff who display awful customer service, particularly by a middle-aged Asian lady who appears to be of some status with the sense of entitlement she wore. Not only blatantly incompetent, but even after discovering it was an error on their end, I was given the same appalling attitude by her and another member of staff had to apologise on her behalf. Very disappointed in the disgusting new people who are representing Auspost at the forefront.

Abdur Rahim - 2019-07-29

The staffs are very friendly and helpful. Please ignore the opening timing shown on the Westfield information kiosk as it's says 0930 am opening time but it is 9 am.

Mint S - 2021-04-26

Don't take passport photos at his home~~I really don't have to go, the service is poor, the attitude is bad, and the key photos don't meet the specifications~