Australia Post, Werribee VIC

Sabrina Yeasmin - 2023-01-05

Service was already bad and it’s getting worst everyday. I asked for a photo with white background and the lady said they don’t have white (surprising as it’s a very common requirement in many countries), they don’t have the size required for Malaysian visa (she sounded she never heard of this country 😂). When I asked take the closest one she told me she will write in the receipt it’s non refundable which she did. Ridicules, when are they going to actually train there staff. I went online paid 1.50 and got the perfectly edited photo.

Sharon R - 2022-12-13

Very busy post office, the staff do an amazing job, the line moves very fast. All the staff are lovely

Morgan Phillips - 2022-12-23

in a hurry? forget it, you will spend an hour in line. operating hours? well, do you have a job? then you have 3 hours to get on Sat, with everyone else that has employment and spend more than an hour in line. Finally at the front counter? yeah expect the worst customer service

Aftab Kashif - 2022-11-25

Ridiculous timing for passport photos! We arrived well before closing time on weekdays, the staff said no photos will be taken after 4:30pm? Really? And there is nothing mentioned regarding this on their website! And telephone lines? Good luck with them! Oh BTW no passport photographs taken on weekends!

Chantelle Haskell - 2022-11-08

Very useless staff. Went there with the required documents for a change of name and they said they can’t accept my documents. They couldn’t tell me anything how I can get a birth/marriage certificate even though I do have a marriage certificate, they still only accept it

Pankaj Vashishta - 2022-11-15

Very bad service, they live up to their extremely bad reputation as specified by other reviews. They have denied a service at 04:40 pm when their closing time was 5 PM. Another auspost office in old Geelong road, hoppers crossing accepted the service at 04:55 PM. Avoid Werribee plaza aus post at any cost. Very rude people.

Marcia Younger - 2022-10-07

Very rude Australia Post employee, eye rolling becauce I changed my mind on not to have registered post. Gave me a docket to sign to undo registered post, Then proceeded to still charge me for and gave me wrong change. Didnt realise till I reached home, however to the rude employee I will remember you and be back for my correct change.

Abdul Hai - 2022-10-10

The Australia post is the worst courier service in whole Austrailia All other companies are somewhat better than Austrailia post They charged me momey for express they told me that my parsal will be Mon And when m tracking it now after 3 days it’s still in Werribee plaza post office And when m calling customer service they are trying to me I will make sure no one in my family and my freinds goes Austrailia post again They are ripping customers

Shehla Khalil - 2022-12-01

They should put a big note that they aint professional enough to take baby's ID photos like they have put the note that they don't do ID photos on Saturday!!

Vijay B - 2022-03-01

I usually do not give bad reviews but this one is even not 1 star.... Very bad service

Amy Elizabeth - 2022-07-16

The line was a little long but it moved quickly. I was there to pick up a parcel that was supposed to be delivered to my home. I was in and out in about 5-10 mins. The lady who served me, Preet, was quite lovely. Good customer service and quick. Parking it a bit annoying at Werribee Plaza, Pacific Werribee. There are heaps of spots, it just gets quite busy.

Fann - 2022-10-15

One of the worse Post ever.... They close randomly, sometime its open, sometime it's close and it seems like the opening time hasn't been honoured. This makes it very hard to do business. I also tried to pick up my order two times and the staff do not know of its whereabout, still trying to figure out what I should do and might have to come again the third time to collect. wasted a lot of time to come twice, all for nothing.

Sharma Puneet - 2022-06-22

Very rude behaviour staff specially one indian punjabi women m really very disappointed.👎🏻😡

Srinidhi Shimoga - 2022-08-13

I went into post doco at the closing hours(min). While most of the stores close 10 min before time and finish serving ppl in queue, surprisingly I was welcomed with a smile and serviced well in-spite it was late for them.

Wilson Ho - 2022-07-14

Fantastic service and very friendly staffs. Ironically, this post office is much better than my local post office.

Venkatesh Basi - 2022-04-23

This was showing in google that it would be open for 12:30 but it's closed this whole day

Preeti Mukerji - 2022-08-01

Convenient location but the worst service and most rude staff ever. Avoid this place if you can.

Serena Brown - 2022-03-11

Very poor customer which deserves a zero. I was buying stamps which I have a concession card to purchase them . The shop assistant asked me did I borrow the concession card off someone? I have a disability and Its not always noticeable to the naked eye. I showed my Id/ proof and I was allowed to purchase them . Staff need to be trained better in order to have better customer service and that not all disabilities are visible it's actually discrimination and very illegal . A law suit waiting to happen. I will not be returning to your post office.

Chong Feng - 2021-12-30

Postie literally just drop a piece of paper saying I am not home. In fact I have been home the whole time. Irresponsible and deplorable.

Kath Boxshall - 2021-05-11

Had to send parcel overseas today... great service by 2 staff members Kaye and Anne

Geronimo Maurice Moresio - 2021-09-18

Not open at all today 18/09/21 Change status please

Manav Vashishat - 2022-01-14

Very rude and unprofessional front desk is full of dead woods who don’t have sense how to talk to customers in respectful manner

Via Avi - 2021-09-07

Opened a post box here.. got confirmation to pick up keys.. I decided to wait a-few days for good measure for them to get it ready.. i went to to collect on the fourth day.🤦🏾🤦🏾🤦🏾 Wasn’t ready..

Benjamin Joseph - 2021-03-06

Post Office with no post box!? Has to be a new low for logic.

Nathan Barnes - 2022-01-22

Has to be the worst post office in Australia.. the staff are rude and obnoxious have no customer service skills what so ever..

Hardeep Singh - 2022-03-03

Very Bad Service. Illiterate staff . My wife went for the photograph of 2 inch by 2 inch but they gave him wrong size. Waste our time and money.

Harsh Tandon - 2022-07-23

I thought I have seen everything but I was wrong absolute disgraceful behaviour by the staff has zero care for the people lined in the store and no name badges worn so we don’t know their names are Please people go to another store as they don’t deserve us

Winter Buzz - 2021-02-10

Won't certify documents unless for passports.

Alison Cartwright - 2022-07-06

Went to collect a parcel at 4:58pm. The lady had already shut the doors & was shaking her head to say I couldn’t come in. You close at 5:00PM. You guys are pathetic.

Surya Maharjan - 2021-12-09

Very unprofessional staff. Went for passport photo and got told they dont do it after 4. Again went at 11.40 other day and again got told they don't do it between 11am -2 pm. What sort of staff they hire who dont know how to provide ful detail information. Very rude expression were shown and asked us to see the notice outside. Very poor customer service.

Kaitlyn Wilson - 2021-10-19

DO NOT COME TO THIS POST OFFICE. Worst Post Office EVER! All Staff here are extremely rude and arrogant. I came here to post a parcel and the lady who served me was very rude and impatient. You shouldn't be in customer service with an attitude like that. Honestly AUS Post should remove people like this from their organisation. If i could give minus star rating I would!

Jay P - 2020-11-20

I am usually here for quick and simple transactions without much issue, and don't usually bother noticing the customer service-- i have experienced the occasional eye roll or cashier largely ignoring me for a conversation being had before I reached the register, all of which I haven't bothered to make a fuss of. However, I am annoyed enough with the service received today due to the fact that the outcome being exactly the same as what I came for, I could have done without the attitude problem. I came to lodge an express pre paid envelope with two thin face masks inside which was advised fine when I purchased the envelope the day before. I was then advised it was better to lodge it in person at the desk so that I could follow the tracking automatically, rather than if I lodged it in the street box, which would still allow me to track it, but I'd have to do it myself online by typing the in the number. So returning to do that today, long story short, the cashier made a huge deal about the envelope being for documents only and that she would not scan it in, but I could lodge it in a street box and follow the tracking advice still to the destination by hand. Karen, why are you like this. The outcome is the same. You could have just taken it and added it to the parcel pile without scanning it in rather than getting me to wander around outside to find the post box. For minimal effort. I didn't even care for a conversation with you, but you for whatever mediocre satisfaction it brought you, you decided to be a whole pain about it. Absolutely unbelievable.

Prathvi Rai - 2021-08-16

If I can give reviews less than 1 I would. Staff are very rude and do not have a minimum courtesy of humanity I must say. Blaming some one of spreading germs Inspite of us following all riles. Even we signed in.. without even asking something first is really rude and targetting specific race is something very harsh while first of all they do not have sanitizers on the table where they allow people to write , no one to clean table after someone used that table. There is pens where everyone can use but no one cleans it out. People from same family do not spread germs but not following covid terms will. Before blaming the customers post should make sure whether their employees know what is maintaining covid safe terms inside the shop.

Happy - 2021-01-12

Not recommended. Been there twice this month same result curly hair lady so rude. She have attitude problem showing eye roll with zero customer service skill. Even returned me once when there was 5 mins left before closing time.

Shivani Jain - 2019-07-13

Such pathetic service! Went for a bub's passport photo, after standing there for an hour we were told that we are closed and will not click anymore photos. We confirmed with the staff before if they will click the photo as the closing time is nearing and was advised definitely we will! Don't over promise things if you can't deliver and waste other people's time.

Nav I - 2020-07-15

Staff was so rude , specially a lady with tattoos on her fingers named Sharon. No customer service skills.

Gabrielle Hyde - 2020-05-14

Rude staff every time i go in there Leave feeling annoyed every time. Speaking rudely out loud to people with limited english..have never had a pleasant experience here

Maris Carmody - 2020-02-17

Staff were wonderfully helpful in helping me navigate 2 difficult transactions (Land Title ID & Key Pass ID) for my elderly mother; their knowledge & effort made to accommodate our challenging situation was very much appreciated.

Vanessa A - 2019-02-25

The guy who served me wasn’t helpful at all. Not willing to listen to my questions and straight away said “no”. I insisted as I did not have problem with the other lady who attended to me the last time I came with same transaction. End up he understood what I meant but with a grinch on his face. I was also struggling with my baby on one hand and did not even offer help to seal the envelope. Wouldn’t choose to come back here as much as possible!

John M - 2020-07-29

Wanted to get my mails redirected to post box. Staff member continuously argued and asked me for documents that are not even mentioned as a requirement and it appeared as a matter of prestige for the staff member and decline my explaination. I went to neighbouring post office for redirection and got job done hassle free. Please get the staff trained and to be polite to customers. All I wanted was redirection services which I renew annually for last 10 years hassle free. Not my favourite post office! Sorry

Solo Gringo Moto - 2021-07-29

To say I'm disappointed is an understatement. Was notified that I had a box for collection, sent from a friend in Germany. Visited the Werribee Plaza branch to collect and was told that they couldn't find the box. 2 weeks later, they returned the box to Germany.

Felix - 2019-08-31

Were here on a Saturday. It was very busy, but the person serving was very friendly. They have extra available for free like paper clips and packing tape. One person is looking after customers in the shop, making sure they are helped. Good service. What also comes in handy is the long hours on the weekend for people working all day on weekdays. Thanks!

Djallel Derradji - 2019-12-16

We had enough of bitter 50 year old working in post office

Roza Richards - 2018-03-12

Quiet a busy place. You need to give yourself time there. Great that they have those self serve check outs avail now for the small things. Some staff are a bit abrupt but generally I've found them quite helpful. I have found customers are rude to them more than the other way around

Semani Munasinghe - 2019-04-24

I want to the post office to post a parcel yesterday at around closing time.. Very kind middles age lady help me unexpected way! She helped me to wrap my parcel when I got it unwrapped accidentally!! Very helpfull staff member I ever see in this Australia! Very satis with her service and help!!! Thank you!

Shopping Profile - 2020-02-28

Rude staff. Treating customers with no sense. I see in many other stores older women are very polite and cheerful. Here, the staff have no patience and dignity of their job. I can't say all the staff are doing it, but I faced couple of them with unacceptable behavior.

Bruce Ferabend - 2019-12-26

Always had good service even when busy.

Simon Truong - 2019-07-26

This place is very dishonest. Every time you come to renew ID at this place they ask you to take a new picture because the picture you have is invalid. Even when you have taken it at chemist they state that its not proper, too dark/light etc. When i went to renew my license they stated that my picture was too dark. I ask them that i had recently taken this picture the last time i was here when renewing my MSIC card and they started interrogating me. How long ago was this taken etc etc and i had to show her proof. At the end, she then said this picture has a hair line (non visible scratch) cause it was in my wallet and will not be accepted so i had to take another picture

Rizwan Abdul Rahman Rashid - 2018-05-26

I went to this post office on a busy Saturday afternoon for getting passport photos for both my wife and 2 month old son. The service was very good. In fact, Kathy who assisted us was very patient and helpful.

David Sanders - 2020-03-03

Decent store size polite enough located next to Medibank and bank of Melbourne in the plaza and close to centre management