Australia Post - Morley Post Shop, Morley WA

Mrs K - 2022-09-03

Seriously? 6a delivered to 6?? 👋 hello😫 —————————— Is there are safe place? This is not good enough!

Karma Wangmo - 2022-05-02

Thank you! To the wonderful and helpful staffs for your prompt service today!

David Podgorny - 2022-10-05

Poor Service, have too wait long in line. The other day l went to the Post Office in Morley and l encountered a blonde middle aged woman. She was so rude to customers and didn’t even bother doing her job properly. I highly wouldn’t recommend that you go to this Post Office in Morley. What a disappointment!

Matthew Hastings (mondoworks Perth) - 2022-12-30

Dodgy manager installed a clothesline in my backyard and it fell over a few days later due to poor workmanship. Keeps critizing my lawn. Rude.

Blackberry Engineer - 2022-11-09

Trashy low-life young female behind the counter refused to help witness a document. I went to another place and had it witnessed in seconds 😂👍

Mirna S - 2022-05-26

Had a very positive experience at Morley Aus Post being served by Valerie. She went above and beyond in helping me. Very friendly and professional service. Very much appreciated.

R T - 2022-05-16

Poor service. Queue up to hear they do not provide the service.

Bill Pappajohn - 2021-07-12

Very fast service and got my parcel weighed stamped and ready for its overseas destination with the minimum of fuss .

Dario Juric - 2022-06-18

Never had a more professional experience at a post office. No fuss just knew her job verry well! Great work Diane il definitely be coming back.

Savannah Ogborne - 2022-10-20

The worst service - continually. Not to mention turning up a number of times to the early collection for it not to be open.

Myra Smith - 2022-03-17

Thank you to the 2 ladies who helped me today when I turned up with photos and cards to post home to the UK. Very friendly and great advice. The staff here are always very nice.

Sebastian James Cyril - 2021-03-03

Such a rude woman at the counter serving enquiries... If I knew what I was looking for I would be working in her place and not vice versa. I feel this woman could be racist... Very sad encounter with Aus Post

Pj Attard - 2021-01-31

I go in there a fair bit and all the staff are excellent. My favourite post office in Perth

Berry Breath - 2021-02-17

very unhelpful staff. I had to extract the answer to a simple question, that could have been given as a 2 sentence response to my intial question. Slowly and excruciatingly from a rude staff member with short blond hair, who would only give me 2 word answers. it was like pulling teeth.

Clinton Woods - 2022-07-19

Went in there 2 pick up a passport. The THING there with the scarf pulled a face at me when I replied yup to it.. then when she seen I saw, she went bk 2 acting... C#$&face

Tony Vuong - 2022-07-30

Very fast and convenient...love AP

Anushika Mihirangi - 2021-01-30

Very rude customer service and discrimination to its highest. Doesn’t bother about clients. Highly disappointed about the service.

Bray Partridge - 2021-12-21

I didn't catch the name of the lady, but looking at other peoples comments we are all definitely talking about the same person. I have no idea why AusPost would continue to have her in a customer facing position, let alone keep her employed at all. I was interrogated as if I was a spy for the KGB and was given an array of reasons as to why I couldn't collect my parcel, addressed to my house but under my brothers name, despite the "addressee only" to collect box not being ticked. After she went and talked to her manager I was given my parcel, sure I understand the customer isn't always right and you need to exercise due diligence, but I was right and brought the right documentation, she was condescending for no reason.

Lejla Foco - 2022-01-15

Costumer service is very bad,not even 0.Lady behind the desk was so arrogant and she looked like she can't be bothered serving you.If you don't want job give to someone who is desperate to work. We send some parcel to Sweden and lady said to pay expres delivery will be there in between 8 and 10day,thanks good after 30 days parcel has arrived .

Adams Angels - 2020-12-18

Even if there’s a long queue they will get to you very quickly I’ve never had to wait more than a few minutes the staff are grunt workers just remember to bring your identification

Kiran Jetti - 2022-03-07

Worst aus post in and around Morley .. I have been there 2 times and the lady everyone seems to be writing about is exactly why I will never go back to the Morley store .. rude , very racist and extremely unhelpful

Matt Watson - 2021-10-01

Some of the worst customer service I’ve ever witnessed. Was in store this week and saw a couple trying to understand how to fill out a particular form and there was clearly a language barrier. The staff member was extremely unhelpful and became condescending and rude to the customer. The customer was very calm throughout. As this person moved to the side to fill out the form again the ladies behind the counter were openly laughing together and talking loudly about this person whilst they were still in the store! It was a couple with children present and I was embarrassed for them. Gross! I’d be fired from my job on the spot for ever dealing with a customer in this way.

Pahnan Dear Sungsinlert - 2022-01-17

As same as other many reviews. The service was really not up to the mark at all. I have wasted 3 time back and forth there. It is way too bad. I think someone as a manager need to look into the service provided to customers. Manager needs to wake up and take action !

Barbara French - 2021-07-29

The staff are always helpful & polite. I had a query about a parcel i was having difficulty picking up from another post office actually & the team member took the time to call them & sort it out for me. Above & beyond service.

Quade Howard - 2020-12-04

My favourite part is the 6 parking bays labelled "auspost parking 5 minutes only" yet it takes 15 minutes to get served at this dreadful place.

T W - 2020-09-18

I would give 0 star for this store, worst customer service ever. Blonde middle age woman was so rude at the check out even threw receipt at me.

Holly Cooper - 2019-09-18

Staff are very rude no customer service i deffently will be going esle where

Kamalpreet Kaur - 2019-10-23

So poor staff The staff is rude to their customers I have been many times and everytime I get the same experience .worst customer experience ever seen .

Claire Perlini - 2019-10-05

Grumpiest most difficult humans on the planet work here. Must be a prerequisite for the job.

Sharon Lynch - 2019-11-10

Best service I’ve had in a long time. The young girl Lisa who served me went beyond what was expected to resolve an issue and provided customer service to a degree that I have never experienced before. Not only does she know how to deal with customers she is always smiling. Highly recommend this store and the service this young lady gives. Thank you!!!!! Sharon.

Nan Versaci - 2019-04-20

If you are trying to apply for any formal documentation like passports, you might want to read my review before taking you application there!! Putting aside their rude and unprofessional customer service, they might waste your time and cause you inconvenience for the most trivial reasons!!! I learnt this from my experience when I tried to renew my son’s passport. On four separate occasions, having dealt with up to five different staff members including the branch manager, I had been sent home on each occasion for different reasons. Some of these reasons were pure ridiculous like the border edge was slightly cut off from the printing. Not mentioning that the first person served also said "we can't accept this photo because the back ground is too dark", but after finding out our photo was taken by Morley camera house, she then decided it was "ok" to use. Now I can appreciate how strict formal document application procedures should be, however, been sent home four times for different reasons highlights their ineffective processes and procedures to handle these forms of applications. A thorough inspection of the entire application could have highlighted these so-called errors on the first visit which would have eliminated the further inconvenience. Furthermore, my last visit absolutely reaffirmed the fact that I would never return to this branch. The branch manager who you would expect to show a high level of respect and empathy, or lack of, spoke to me in the most condescending and unprofessional manner with a level of attitude you wouldn’t expect from someone in that senior position. I’m not going to go into the full conversational specifics such as, pettily correct “a word” of my spoken English in a condescending way (English is my second language), however as a result I will never return here. I will also be placing a formal complaint with Australia Post Head Office as it is quite obvious that further training on customer service is required at the Morley branch. On a side note I took my application to the Malaga Australia Post who had shown me a completely different and positive experience. For those needing to complete formal applications and live in the surrounding suburbs, I would highly recommend going to the Malaga branch instead. Five-star service here. Fast forward 2 weeks, I am happily reporting that I have just received my son’s new passport, using the same application that Morley post deemed invalid because the border edge was cut off from the printing.

Paige Fallu - 2019-11-20

The staff are so rude. They are condescending and patronising. I went in there to send off a return item and got belittled the whole time. Worst service I have ever received.

Karan Nagrani - 2018-10-11

Terrible customer service. Especially from Tina with the short hair and glasses. Mannerless woman makes it seem like everything is an effort. I have overheard their staff openly talk I’ll of customers who have been in that store and god forbid you try and get there five minutes before closing. This is the worst Australian Post in Perth. I would give them a zero if I could. They really need to get rid of that miserable and rude woman Tina.

Leonora Chapman - 2019-02-18

The woman I was served by at the desk was lovely and polite but a younger lady was extremely rude! Not a nice feeling

X N - 2018-07-10

Although the lines can be long the staff are always friendly and helpful. They try to serve you as fast as possible. Never had any issues with this branch before. The store is well kept with a variety of products. Conveniently located in Morley shopping centre.

Greg - 2019-11-30

The you have mail card says they're open till 5pm on Saturdays. Nope. Thanks for wasting my time Morely Galleria Australia Post. Opening hours are designed for retirees only.

Maninder Singh - 2022-03-15

I just visited the post office Morley for certify one of my document (nursing student) and the lady was so rude and she declined to certify and sent me to the pharmacy without explaining the reason.

Orange Goblin - 2021-07-08

I've had the misfortune of being served by the same middle aged grey-ish haired lady with glasses the last 4 times i've been there, and each time was to simply pick up a parcel... she never says hello, never looks at you when she talks to you, and never smiles.

Danny Eaton - 2019-09-23

The middle aged lady that served me should try smile and maybe even greet someone. I'd recommend her removing herself from a Customer Service role and maybe even the workforce. Worst attitude I've seen in a long time.

Feride Macitt - 2021-03-15

They mistreat people instead of helping them. Whenever I go to the Morley Australia post office, I just can't get things right. I don't intend to go anymore, I guess employees need to learn how to communicate with people first.

Gregory C - 2021-01-30

I go there at least once a week, and they are usually flat out, they are efficient and I have no hesitation in returning. I have noticed a lot of negative comments, which may have failed to recognise that if they engage you with chit chat, the next person will have to wait even longer. It would be draining working at that pace all day. Give them a break, and realise they are likely doing the best they can do.

Wanyi Chen - 2020-01-11

worse customer service ever. so rude.

Rusty Phoenix - 2021-04-20

Absolutely no customer service here, especially if you're of ethnic backgrounds. They just look at you as a criminal, haha. I have to laugh as I work in customer service and they have none. Here's a great thought, instead of just staring and expecting a theft to take place, try to be overly helpful and that way, you actually help those customers that need help and the actual criminals will feel uncomfortable. I don't recommend this Australia Post, the Noranda Australia Post is alot nicer and treat all their customers equally. That's all.

L J - 2020-11-30

Just complained to AusPost Head Office about an extremely aggressive and rude staff member (the staff at Morley are known to be quite rude, however today was simply out of line). The woman had black/dark red hair with glasses. She was grumpy to begin with, unfriendly and no friendly energy about her at all. Condescending, unhelpful, answering raising her eyebrows with attitude when I asked her a question about my parcel, expecting me to have known the answer already. Other people in the store were turning their heads and looking at this staff member, shocked at her attitude. A formal complaint has been made and this woman should not be working in customer service whatsoever.

Azzurra Del Priore - 2020-03-17

It’s a pity I cannot give zero stars!! Incompetent and rude staff. The manager is just shocking! Absolutely rude. Don’t waste your time, go somewhere else!!!

Tavis Nixon - 2019-05-20

I totally agree with the other comments. I have not dealt with Morley post office for at least a year now due to the rude and lazy ladies who work there. I changed to a post office in another area quite some time ago. I will not so much as set foot anywhere near Morley post office because of the rude idiots that serve the customers there.

Grant Lauterbach - 2018-01-20

Website says you are open till 5:30 yesterday and closed at 5:03. Today website says open till 5:00 and when I called the recorded message said you are closed but open Mon - Fri from 8:00am till 6:00pm So when are you open?? Please explain.

Shannon Avila - 2018-08-23

Terrible customer service! Went in and wanted some info on an item. Unfortunately none of the staff could help. Their excuse was "we are not trained in that area we just sell it". Well you shouldn't be selling something you don't understand. I wanted to speak to the manager but apparently there is none. The staff here are rude, lazy, and stupid. I don't recommend coming here!

Yasas Wickramanayake - 2022-04-05

Went on a Saturday to submit some documents and Had to queue up;which is understandable and after getting to front counter I had to stay aside until they get through the rush,whichis us also understandable. However, upon getting called back for my turn and the lady who was behind the counter was scrutinising the documents and pinpointing every single possible mistake. And the worst case was I had 2 images that needed to submit and just because I had attached them with a paperclip she rejected saying they cannot accept that and want to get a new images taken. Even after paying money for the newly taken images;then she found another minor issue which could easily be rectified she blatantly refused to take my documents. Now I have to reprint whole set of documents, meet the same set of witnesses for one minor concerns. On my way home I visited another Auspost PO and they were happy to process my query, even after I asked them about the paper clip imprint on the photo and the documents minor issue. The staff at the outlet definitely need to learn on customer service delivery, I which coming from the same customer oriented business background I highly value on customer service delivery. Will I ever return to this outlet? Definitely not!

Loren Roso - 2016-08-08

I went in to submit my passport. Unfortunately didn't print the application properly, and I needed to reprint which I understood. I needed a passport within a week, yet the lady (big short haired lady) at the post office who served me said I had 'no chance in hell' in getting it done on time, saying that the application had to be sent to eastern states and that would take a minimum of 3 days to get there, 3 days in processing, and 3 days to get back. Completely ridiculous. She was arrogant and completely unhelpful, and here I am, with a passport that was done in 48 hours after I lodged it at a post office who doesn't employ disgraceful people.