Australia Post - Mortdale Franchise, Mortdale NSW

Emily Walshaw - 2022-11-18

The lady that assisted me with my passport photo today was lovely and a great help! Would definitely recommend coming here

Viney Verma - 2022-06-28

They are very poor in service and I truly believe the don't have any idea of taking passport pictures. And they have staff with one who always wearing a hat, he doesn't know how to speak with customers. He look like he don't like his job. I will never come back. Very very poor service

Nathan Bricknell - 2022-08-26

staff were very happy, and helpful

Luke Pazanin - 2021-09-12

The ladies there are lovely and very helpful. Great customer service skills

Nicole - 2022-11-30

Choose a VERY quiet time if you need document services. Only one person ahead of me & I was there 45mins.

Edmund Pfahlert - 2021-09-23

The workers here are very friendly and experienced. Always a good experience

Chris - 2020-11-21

Easy access and close to shopping centre Staff very helpful and helpful. Many thanks to Kathy for your advice

Denila Khadgi - 2020-11-20

Always helpful staff good customer service. Lalit has been Always helpful

Cloud Limbu - 2021-01-04

Customer service representative is arrogant and rude. Always angry and less helpful

Graham Hinton - 2022-03-23

Staff have no idea how to take a decent photograph, so go elsewhere for your passport photos. There was no seat, so the wrong angle - and no lighting or flash, so photos were way too dark. Waste of $19.95. The guy before me was also really disappointed with his, too. I got mine done again - professionally - in a few minutes at Hurstville Fast Photo in Crofts Avenue behind Hurstville station - and they were cheaper - with excellent, friendly customer service!

Jen Wang - 2022-03-15

I was served by an Indian lady who was very rude and disrespectful. I brought all my documents for a passport application and she not only accused me of providing a old photo when her colleague said it resembled me. I left feeling very offended and angry from the terrible attitude and no help at all to other questions.

J N - 2022-03-30

Incompetence with a side of rudeness. The lady/owner questioned where I got my passport photos taken as she didn't like the look of them. I said Officeworks and she sighed loudly and shook her head... for what? The photo was fine and passed the QA test that she conducted, no need for your judgement!! She also said I had my name wrong on the form when it was in fact correct. I think additional customer service training and passport compliance training is required to deliver a better customer experience.

Baron Li - 2021-02-02

Have to ask for leave to collect parcel.. Would be good if it can be open half day on Saturdays to help people who need to work during weekdays.

Henry - 2020-12-01

The worst customer service in Sydney I have ever seen too much horrible staff

Jennifer - 2021-06-18

I always find the staff here very friendly and helpful. We often send and receive parcels through Mortdale Post Office. Centrally located and very convenient. The que is rarely longer than several people. Thank you for the service.

Amanda Latter - 2020-09-11

Helpful, friendly and always happy staff at Mortdale Post Office. Thank you for your great service...

Nik Byrne - 2022-05-31

Says my parcel was delivered tho I was home all day and it hasn't then contact them and no person to talk to and robot on phone keeps saying wrong tracking number tho I'm talking in very clear and slow English so where's my package ???? And not looking forward to going in and speaking to the staff they are always rude and unwelcoming!!!!

Joe Boombastic - 2020-06-05

Very poor service has cost me time and money sending my parcel to the wrong address I no longer use Mortdale post office to send parcels instead use Transdirect. Very user friendly website, they pick up from my location and are much cheaper

Lalit Goyal - 2019-11-27

Best customer service, good location, very helpful

Kasia - 2019-03-26

Very friendly staff, always happy to help! My favourite post office 😊

Captain Drake - 2018-01-23

The best customer service I've found in a post office. Always had my overseas parcels delivery in time at them. Have been there many times. Would be convenient if they were open on Saturdays.

Jody Leone - 2016-10-06

Great customer service. Fantastic staff. They really get to know the locals. Give great advice and are fast. Some times there are long lines. But most of the time they get through the queue within 10minutes.

Michelle Johnson - 2020-04-01

If i could get a zero i would put a zero. The post man there was a horrible person. He wouldnt give us our parcel and even though i went down to get it apparently it was too late and he carded it. In this time of social distancing he is making us go to the post office although i was already in front of him. I recorded this altercation with him and will be filing a formal complaint.

Tangsang15@gmail.com Tangsang - 2021-01-04

The lady that was on customer service was very rude. She got angry cuz she couldn't understand the tracking number written on the postcard which was left by the delivery guy. She gave me a dirty look n told me that my parcel is not there. 😡😡😡😡😡 Their attitude and ego is not good. Some of them shouldn't be at customer service. I wish I could give -10.

David Stevens - 2019-12-13

Not sure how I'm ever meant to pick up my parcel, its never open when I can get there! I guess my children will just have to miss out on gifts this year.

June Magarey - 2018-08-28

The staff were extremely pleasant and very helpful.

Zarko Grncarevski - 2017-04-09

They are not open Saturdays. Since a new owner started a franchise the Post is closed on Saturdays which is a big, big minnus for them.

Phil Devine - 2019-07-30

Decent public service. Can have bad queues Saturday mornings and early afternoon.

Danny Chakoush - 2018-11-21

I went in to pay my gas bill of $150 and all I had was the amount in coins, the lady became so arrogant and rude towards me, as she would not accept the coins, she started screaming at me and told me to go to the bank and change the coins over to notes and come back, this is the most pathetic and uneducated post office I have ever attended.

Chris Jacques - 2017-07-11

Terrible opening hours. How is anyone with a job supposed to pick up parcels if they're only open Mon-Fri 9-5?

Chelseamercer@hotmail.com Mercer - 2017-10-11

Pretty good post office

Neil Fowler - 2017-03-13

Slow service, terrible hours, not open on weekends

Amosh Pradhan - 2018-01-18

Really annoying assistants.

Eboni Sorensen - 2012-09-27

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Jodie Gollan - 2016-06-20

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