Australia Post - North Lakes Post Shop, North Lakes QLD

Hoda Y - 2023-01-10

The most unhelpful and rude staff assume is the manager . Need to work on your customer service and learn how politely serve your customer

Madalyn Bell - 2022-05-17

A lady named Angela, was super helpful, she was so lovely, and patient, couldn’t be happier with the service that I received today, I don’t even live locally but that just makes me wanna come back 👍

Caitlyn Hadden - 2022-08-17

Had the most wonderful service by Lyn when I was applying for my TFN today. She was super helpful and approachable!

Cam Fisher - 2022-07-27

While I appreciate that the 1st lady I approached behind the counter was trying to provide some sound advise about using the right satchel, there is a way of communicating, without belittling the customer. After getting the right parcel the 2nd lady was much more hospitable. 4 stars based on 2nd experience -2 for the 1st.

Clemy Naomy (clemy) - 2022-02-11

Busy but didn’t have to wait for so long The lady was nice and helpful

Russ Evans - 2022-05-24

Poor customer service. The server would not renew my passport as it was busy and demanded that I need to book an appointment, although no appointments are necessary for renewals (as per website notice). Very poor service and reflects a number of negative reviews for this post office!

Jose Guerra - 2022-05-18

came in for a passport appointment. fantastic customer service by Lyn. Friendly, kind and super helpful!

Emily Cameron - 2022-06-12

Busy post office (as most are!) but the staff were friendly and efficient. Love that they have self-service machines too, but sadly they weren't working the day of my visit. Conveniently located on the outside of the Westfield close to Coles.

Kevin Harding - 2022-11-28

arrogant service And rude because because they said they didn't have my packed but they did after two day runaround finder

Mark Jeffrey - 2022-03-17

Poor customer service! Poor communication skills. Staff needs to be trained in terms of customer attendance. Lodged a passport application and paid for priority service, opted for a collection/pick up to get the passport asap. For some reason, austpost staff filed my application to be delivered via registered post now I will have to cancel my travel plan and will probably miss my grand mother’s wake and send off which was the main reason I applied for the passport. I would not recommend this place. Staff attitude here don’t even deserve a single star.

Xavier Glen - 2021-12-10

I am in full support of our older generation still in the workforce. I know it’s Christmas, Australia Post North Lakes may have been short staff due to the high demand of freight been sent interstate. Which may have been the reason why they’ve employed a senior lady to work there last week Friday. I’m a firm believer that our senior citizens are a great example of what hard work is all about. However, this particular senior white lady who wore glasses. Decided to treat me with disrespect. I felt she was racist as their was a gentleman who was waiting in the queue letting people behind him go first, as he was waiting for his lovely Mrs to complete the necessary forms at the side table. 2x white people had gone in front of me, which the senior white lady never batted an eyelid. But once the older gentleman signalled that I can move in front of him. She decided to make a scene about it. I felt disgusted and appalled. Australia Post North Lakes please pull her to the side and offer some sort of counselling as this is unacceptable and has no place in our community. It’s about inclusivity not exclusivity.

C K - 2021-07-06

Horrible customer service, delivery always late too

Justus Walker-lovell - 2022-02-01

I've been a local for the past 12 years and never had a bad enough experience to leave a review until now. Today I was served by an employee who obviously had an issue with my presence, I am unsure if the issue was in regards to my race, presentation and/or due to the circumstance of my visit but unfortunately while trying to collect a post on behalf of my partner I felt completely disrespected, from the initial encounter I was ignored and by the end had my licensed thrown toward me and my post pushed to the side, needless to say the visit was uncomfortable.

Missy S - 2022-04-30

North Lakes PO is corrupt! I was posting a designer handbag. Guy came up to me and ask if I had anymore to sell. Anyhow I lodge that parcel. The tracking said accepted at NL but nothing after that. I do not believe it every left the PO to go somewhere else. This guy was scouting what people were posting and he saw I was posting an LV so I think it was stolen by staff. It was an expensive vintage item and my buyer wanted the bag not a refund. AusPost didn’t care and couldn’t do anything about it. The staff did care. I should have pushed the case further. I use Kallangur now and they are lovely and I’ve never had anything else go missing. North Lakes need investigating!!!

Keeley Batson - 2022-05-23

very very rude customer service.

Kathryn Crowl - 2021-12-20

God, I hate Australia Post. Opening hours don't suit people who work, understaffed as well at this site. Minus 5 stars One star awarded for the amazing staff that do their level best Herr.

Simon Hall - 2022-04-30

Machines the self service are broken...been broken for a while so they have just junk on them. Makes the queues extremely long. Really horrible experience, makes Australia Post look incompetent.

Clint Gudge - 2021-10-03

I have literally escalated further up the line three times about the staff and particularly the manager of this store, three times I went to collect my parcel and was told it was not mine (even after giving them the collection card etc) also told it was sent elsewhere, had to go to burpengary sorting facility to collect my parcel because they sent it back. (I didn't collect apparently, I was told it wasn't mine) The manager even had the nerve to say to me why should we serve you, you made a complaint about us. Yes I did because you won't give me my parcel. It is the most rudest place around, and the manager thinks she is better than everyone else. I only go here when I really have to, albeit begrudgingly

Stacie Hobbs - 2021-01-05

It’s a busy store, but Lisa went above and beyond to help me today when I made a mistake. Everyone I have spoken to have been polite and friendly despite how chaotic it can get, especially in COVID times! I’m so grateful, I took the time to write a review! Thank you NL staff x

Sandra Kerr - 2021-09-14

I have a PO Box at North Lakes and the level of service we receive is fantastic. I frequently get parcels - since Covid mainly shop online. Picking up early they know your name, are so friendly and truly go the extra mile. I have been seen taking cards out of box to be met at the window with parcels ready. Today my tickets blew back into the post office and I thought won’t line up and take up time when there are people waiting will just come back before opening. Walking away one of the girls chased me as had picked up cards. Said come around side and will get parcels. What good customer service. We also have a business at Chermside that cannot get mail due to location so all mail for that store goes to PO Box. Firstly Chermside PO great as send to North lakes sometimes with our PO Box number on sometimes not. We always get it. I cannot fault any of the staff at North Lakes. They are efficient, friendly and always helpful. And Nathan’s friendly greeting early in the morning is always a good start to the work day. Thank you so much.

Roy Flynn - 2021-08-29

Queue tooooo long

Misia Yang - 2021-08-27

The attitude of the staff was very rude , and there was no patient response! Makes me very angry, is there an effective complaint hotline, 27/08 12:40pm Blonde middle-aged woman, please improve your service attitude

Judi Francis - 2020-12-06

NLakes Post Shop Service?. Always very helpful, to either my husband or myself, professional and cheerful in a very busy environment! Lovely ladies. Great customer service every time. ..I think if you treat people with kindness, understanding and respect they respond. Merry Christmas everyone! 🎄

L - 2021-11-05

Very poor customer service

Sam M - 2021-07-31

This post office is ridiculously busy. I waited 35mins this morning..Not for the first time as I regularly buy stamps. Please consider a vending machine for stamps etc so we don't need to line up! Sorry to leave a bad review but I'm really fed up!! In regards to the review below me. Yes..the self-serve counter would be great if it wasn't OUT OF SERVICE!

Avash Nanoo - 2022-02-11

Extremely Rude service

Skye Ahmadi - 2021-03-01

I write this review solely for Nathan, the gentleman who works at the back in the parcel pick-up. Nathan is an asset to the company and the North Lakes Aust Post branch is incredibly lucky to have him. He is kind, polite, helpful, and infinitely patient. Thanks Nathan!

Cassandra Cheok - 2020-10-28

Had to pay AUD2.95 for a receipt... To post a Reply Paid parcel. Not cool.

S S - 2022-10-17

Lines out the door

James Staples - 2020-11-30

Seriously?! Collection on a date that doesn’t exist?? Waste our time again thanks, now to wait in a line that’s literally 50 meters out of the shop.

K K - 2021-09-18

Long delays

Gerard Langford - 2022-07-20

I find the people at this Post Office to have great customer service and are very good at their jobs. Considering they have to attend to passport issues and package peoples parcels who should be able to do it themselves, as well as dealing with standard postal issues, they do outstanding work. A mature age lady with black hair is particularly helpful, pleasant and has great customer service.

Honest Reviews - 2019-06-07

Save your sanity and submit your/kids’ passport application somewhere else. Nit picking will drive you insane. Not to mention the wrong information I was given re photos. One lady said both photos needed to be signed, so had to go back and get the guarantor to sign the other photos. Came back only to be told by another lady, and as per the application, that only one photo has to be signed by a guarantor. Then I was told that I need to fill out a declaration form to explain having my passport still in my maiden name,despite my kids’ birth certificates showing my maiden name. Then they wouldn’t take my husband’s birth certificate, an original because it had a tear in it (well it is a few decades old), but also wouldn’t accept a new extract! Then was told I had my kid’s city filled in wrong. I put Brisbane but apparently I should have put “South Brisbane”. Um, that’s a suburb not a city. A suburb in which hospital is located. So I went to another PO and had it done in under ten minutes, no fuss.

Smitty 87 - 2021-06-07

Horrible wait times

Tracey “tracey16” Robinson - 2021-04-07

With the introduction of the self-serve post area situated in the store it provides a faster way and to avoid long lines to do your transaction. Excellent customer service with a smile.

Sarah Crick - 2019-05-04

The lady that took my passport photos didn't get my email address right which means I did not get them sent to me. I called them up and they said the photos have been deleted and I will have to come back in and take them again. Wasted my Saturday.

Maria Butler - 2020-02-10

Extremely helpful and friendly staff

Chris Leonard - 2020-05-07

Stopped in at this store a few times now to post items. Never a good experience. Rude staff. Won't be back.

Cherie Fanning - 2017-11-06

After having a terrible experience with Blue Water Square PO, and having my visa photo rejected, the gentleman at North Lakes was so helpful, even though it was extremely busy. He took the time to go through all the requirements with me step by step, and double checked it with me. Feeling confident the next application won't be rejected. It was so nice to have a patient and highly competent person to complete this process with. He even gave me the photos, without charge, and went above and beyond his service role. Thank-you so much!

Sam Sandford - 2019-09-11

Friendly and fast service. Handy parcel lockers.

Deepthi Rojan - 2020-09-30

Very very poor service..Very rude staff

Paul Mergard - 2019-12-21

Very helpful staff, working in a difficult environment.

John Jeffels - 2016-12-29

I am absolutely gobsmacked at the vitriol dished out at the wonderful people who go to great lengths to assure the customers get the best of treatment. There were a few casual older ladies who were a bit questionable in their dealings with customers but they are no longer there..in the past!!! I use Australia Post North Lakes as a businessman who has little time to squander, I visit almost once or more per day and I can assure everyone that my experience of the wonderful staff deserves nothing but the utmost of praise. I know some of the staff now by name and Lynn and Dianna come to mind but they are all, always the most helpful people you could wish to meet. Give them a break and get real and stop whinging good people of North Lakes !

Sharne E - 2018-02-28

Self serve machine that accepts cash had 2 people waiting so I just went to the counter to pay. No hello after I said hi how are you. Instead she said you can go to the self serve you know. And I was oh ok I will next time, just today I have coins. Her response was “how many coins, if it’s too many I can’t accept it.” It was $8 and I had mostly gold :/

O S - 2020-03-27

Come here if you want to have a reminder of the schoolyard experience. A clutch of unhappy, unproffessional women hoping to make foreigners feel as miserable as they clearly are.

David Playle - 2019-10-12

Very rude staff, very long waiting times and most people picking up parcels that postie refuses to deliver or says you weren’t home They change parcels from locker delivery and say they are letters. After waiting in line for 35 minutes they tell you that you need an appointment Service non existent

Tina Florance - 2019-08-12

Will never go back, absolutely no customer and horrendously rude staff. Do not deserve 1 Stars

Kez - 2018-06-10

Always was a pleasure going into this post office, and was just around the corner from Mango Hill Capestone Development. Love the self serve so you don’t have to stand in the line in peak hour. The staff at the self serve are very helpful too.

Manuel Cabrera - 2019-01-07

Staff are friendly and extremely helpful. There is normally a huge queue before 5:00pm so I would suggest going in the morning and more specifically on a week day (This is not their fault though).

Amaya G - 2018-06-18

Everyone is always helpful and doing their best to serve everyone as quickly as possible. During peak times it can be bedlam and customers get cranky, however the staff remain professional and prompt. Well done all.