Australia Post - North Sydney Post Shop, North Sydney NSW

Einish English - 2022-11-30

I am 10 years old and just this morning I was ecstatic to send a parcel under my name for the first time in a post office. At the post office, I was served by a very, very kind female staff named Shakilla who said to me this was the first time she met a boy who was sending a parcel(chocolates and some Christmas cards) to a friend. She also encouraged me and added that this was an absolutely amazing feat for me. I felt profoundly touched and happy afterwards. Thank you for brightening my day!

Jan Trofimov - 2022-07-26

Staff are in no rush at all. Don't go if you need anything done quickly. Only about one or two experienced staff.

Alex - 2022-10-28

Conveniently located and many service counters available. Staffs are always informative and approachable. Line can be long during peak hours but staffs handled it very well. Thumbs up!

Tva Tva - 2022-11-14

Located in a heritage building, staff were friendly and the shop was busy during lunch time... Avoid lunch time if you can.. they also have auto stations for self-service

Christina Georges - 2021-09-03

Great customer service! Effie was especially helpful!

Sean Dai - 2022-10-17

Super busy post office but their manager Edan manage everything well. Many Thanks for your help for my unaddressed delivery lodgment and guide me the correct packing way. Edan need an Award from Auspost.

Helen Di Domenico - 2022-05-17

I work in the North Sydney area. Don't visit at lunchtime. They get super busy and the queues can be quite long. If you can visit on either side of lunch, that is better and queues are more manageable. I do think they have a fairly good selection of last minute gifts if this is something you need.

Kく - 2022-12-01

Falsely advertises an early parcel pick up window on their website which is currently closed. As I work during business hours there is no way for me to pick up my parcel.

Ally Parker - 2022-07-14

Post man doesn't leave package notes so I don't know they are at the post office and they get returned to sender.

B C - 2022-04-13

If you like staff lying to your face, adamant they are correct, only to be corrected by a manager, this just might be your place! Deliveries you have paid for that require you to expend additional time and effort to collect after the alleged 'delivery driver' has lied about trying to deliver? Again, this just might be the place for you! A hideous place with hideous staff that seem to want to be anywhere other than the place that employs them. I guess that's why the customer is asked to help do their job - they are either incompetent, unwilling or or too lazy. Unfortunately, none of these excuses are good enough for Australias national postal service.

Kuba Jakubowski - 2022-09-20

Very busy, probably opening an hour earlier or later could resolve some of the issues. However, the facility is greatly prepared for high volume of customers - almost all windows were open and staff was friendly and efficient.

Ahmed Ghazi - 2022-04-19

The building is well maintained, the interior could have been improved as it gets abit congested but overall good experience.

Victor Hidalgo - 2022-12-05

Very poor service. Unnecessarily rude

Tatiana Romero Serrano - 2021-02-05

Gaye was so nice and friendly, she has great customer service skills, thank you so much Gaye for making my experience in AUPost a positive one!!

Jorge Bernal - 2021-12-31

This site is the worst that I have come across as far as post office is concerned, the customer service is terrible. I do not recommend this post office

Cody M - 2022-06-14

Busy. They have 2 self service machines that include parcel weighing and payment. One was faulty and took 60 seconds per option - I gave up. The other worked, mostly, but rejected my payment twice. The slot to deposit parcels into was taped shut, and too small for my parcel. I had to join the queue anyway. What a colossal waste of time.

Roddy Chen - 2021-07-28

Operator input the wrong postcode. I have to correct it online. I don’t think such mistake should occur.

Keithhh Ierddd - 2022-04-23

I dont know why the staff for collecting parcel are rude as f. I thought that thats just one lady until i came back for another parcel and spoke to different staff shes also rude for no reason.

Himanshu Arora - 2021-03-18

Worst customer service provided by staff ,deliberately making things complicated, didn't knew how to return the package. Mature lady very hypocartic and condescending.

Lu - 2023-01-13

A little bit slow but very friendly staff

Nicole Evans - 2021-12-01

Unhelpful and rude staff. Dont know how they keep their jobs. The worst service I've ever received.

Lada Lipková - 2021-08-23

Standard post office. Sometimes nice staff (sometimes not so much). Great shop. They do documents verification (2,50$) but DO NOT offer JP services.

Goat Breeder - 2021-11-23

Susan Enriquez is horribly incompetent. I went to try and pick up a parcel on behalf of a colleague in Brisbane and I'm initially told that I need authorisation. For every step of the process, I was told the same instructions repeatedly, even after doing what needed to be done. Finally when it was time to find the parcel, Susan's team members made an attempt to look, but all Susan did was continue to try and slow me down by asking me the same questions repeatedly. Mind you, this was in the middle of a busy work day. As if I have nothing better to do than listen to her drivel. Anyway, she goes inside to look and her team members repeatedly tell me that she's upset and to take it easy on her. I'm sorry but why am I meant to care if she's 'upset', she's got a job to do. Get on with it and stop making excuses for her. Susan finally comes out and says that they don't have it and they will call back when they find it. She also kept repeating the phrase "I'm trying to help you here", as if U was making it hard for her to do her job. Please fire Susan immediately, she's unprofessional, rude and flat out incompetent.

Lucy Liang - 2021-05-11

I am perplexed with the negative reviews on here. I had a very positive experience here. The staff were pleasant and helpful, and went above and beyond for me.

Ian Stokes - 2021-01-04

I went in today and bought 2 x 25.00 Xbox gift cards for a friend's sons birthday only to find out after the purchase btw 24 hours for activation I normally buy them from JBHIFI or 7eleven and when you purchase from them they are already loaded ready to go ibdobt want to sound impatient but on other reciets it does not say allow up to 24 hours only disappointed because he used it straight away and I got a call from my friend saying they did not work he was disappointed !

Perry Ranclaud - 2022-06-14

Very helpful.

Greg Bright - 2022-06-21

Slow. Even after lunch. Self service machine has deposit bin sealed up so you need to stand in line anyway. Who is the manager here and why is there zero urgency??

Greg Dylewski - 2020-09-03

Useless.

Daniel Patterson - 2021-02-24

Beautiful building. Staff are unless and rude, manager is condescending and deliberately unhelpful. The kind of person who would walk by someone having a heart attack, smugly announcing "not my problem." Avoid

Sonam Sherpa - 2021-10-28

The customer service from the lady "Pushpa" was really amazing. She was so helpful and illustrate me all the process. It was a wonderful experience for me. Thank you Pushpa and Auspost North Sydney.🙏

Ting-ting Chan - 2020-11-25

Worst customer services ever! I’ve been served by two female staff wear red uniform, they are both very rude and unhelpful !!

A T - 2021-08-05

Some staffs are nice and helpful but others are very rude and always angry at customers for no reason. I get yelled just for asking a simple question like how to send a package. If I had to go to post office, I’d avoid North Sydney branch

Claire Xiao - 2020-07-14

too poor customer experience. never take passport photo there, very slow ,ineffective, poor device and place for passport application.maybe you are attracted by its building but I still suggest Please don't go this post office for anything

曾獻德 - 2020-01-09

The post office in the clock tower has a unique flavor, and it does not feel inconsistent when it is integrated with the modern architecture.

Russell Evans - 2021-06-10

Oh no, I want to start by saying that the staff at Australia Post have the best intentions, they are generally pleasant (Maybe a little complacient but overall they are of good character). In any-case compare them to other Aust Post branches and I would say that they are well below par. However this isn't the cause of my complaint. The reason being I had a parcel sent to PNG that never arrived. Luckily I had insurance that the staff convinced me get. Unluckily no-one can respond to me as to how to claim the insurance. Even when I contact Aust Post directly. In it's simplest form I paid for a service that was not fulfilled and I am unable to get a refund of cost postage or claim my insurance. Any service with Australia in their title should be fair dinkum! As Australians we all suffer from there disservice.

Morgan - 2021-03-25

The worst customer service

Angus Fotheringham - 2020-04-13

I know there are other reviews that describe bad service, but I have always had really friendly interactions with the staff here, and I have never had a problem in the services I use at this post office.

Hassan G - 2022-11-09

Slow and impolite

Journo As - 2022-11-28

Good

S C - 2020-07-28

nicest staff, always helpful and friendly

Nikita Dhulekar - 2019-11-15

Helpful staff and good stock of necessities . A bit of rush during lunch hour but nothing too crazy.

Tony Savio - 2020-04-27

Hi Guys, I have been to this place last week, they have done everything so quickly and no rude behaviours noticed. I went in sceptical because of all the negative reviews. But they were actually very helpful.

Katie Firth - 2020-09-05

Saturday morning parcel collect was not available as advertised

Dave H - 2019-05-03

I was eventually served by Shakilla after the other 4 staff saw me and decided to look like they were busy to avoid serving me. The most unhelpful customer experience I’ve ever had. Incredibly and unnecessarily slow and rude

M - 2020-01-23

I can't remember ever experiencing such unfriendly staff before.

Lucy Gao - 2019-10-03

Great customer service from Shane! I had a lot of questions but he was happy to help :)

Stephen S - 2020-04-28

Too poor customer service

B C - 2020-11-27

Would have to be one of the most beautiful post office building in Australia

Luke B - 2020-02-04

I went there to post some Framed prints to the USA. After waiting in line for 15mins I walked up to rye counter and the lady didn’t even look at the parcels and she said”too big!!” I said I checked the Australia Post website and the measurements I entered were fine an it only weighed 3.75kg. She said no too big and walked away. They told me Pack and Send would be my only option. Fast forward to today the exact same parcel size and weight I went to Kingsgrove Post Office and they were happy to send it. Didn’t know even question it just filled out the paperwork and it was sent. Poor services and bad attitude

Hao - 2019-11-05

Extremely rude and incompetent lady with terrible attitude . Told the lady there the packages contained laptop and electronic devices but she still chucked the box at the pile like she is doing short put for the Olympics.bad service like this makes me want to end it all.