Australia Post - Norwest Post Office, Norwest NSW

Clare Noonan - 2022-12-11

It was necessary to Post some mail recently which was a little complicated . However, thanks to the kindness of the Ladies at the Service Desk all went smoothly. I wish to express my thanks for their service and kindness in directing me through my task. You are a credit to our local Postal Office and I am a regular customer. Thanks again and Happy Christmas to you and all

Kenneth Lee - 2022-11-30

Asian lady was utterly rude and seems like refuse to attend the customer in a proper manner. Would never return again. Please learn how to serve the customer.

David Mason - 2022-09-24

Rude and unprofessional lady staffs while I am applying passport for the kids, been told the different “errors”made on the application forms in four times, so I need to back home to amend and print it and book a time slot again and again. So annoying and hopeless, then finally get everything done in Castle hill post , excellent service and efficient.

L W - 2022-05-24

Not to mention that the undelivered courier is not sent to the post office in front of my house but to such a far place (to be honest, I doubt that I have not even tried to deliver and left the pickup card for me directly). I took the card left by the post office to pick up the courier, and only one of the two should have been given to me. These complaints may not be specific to this post office, but the entire AUSPOST needs to review how seriously each customer is taken.

Allendy Santoso - 2022-11-04

I was served by very rude asian lady wearing glasses (no name tag). She just dont want to be at work. she was really crancky serving me for returning a parcels. Management should take a review and actions for her bad behaviour. No Customer service Will not come defenitely.

Henrys Howtos - 2022-04-15

Staff are always helpful. Been coming here for well over 15 years. Always great service

H Edison - 2021-07-26

An India lady here was so rude and totally waste my time in there, she just trying whatever she can to pick on me, and then I went to other post office only use 5 minutes to do my business... I can't believe why this post got so many bad review but ppl working here is the same indifferent, I strong recommend if you don't wanna wasting your time you better choice others.

Jade Elizabeth - 2023-01-12

Going to norwest post office to pick up various parcels & being told they aren’t there when the tracking says it’s there To then be told it’s at my work When it isn’t because I was at my work before coming to the post office Then lady go & actually looks for the parcel & finds it Then comes back to me & says it’s because your place of work is closed When really my place of work hasn’t closed over the Christmas break Tell your delivery driver to do his job

Gianluca Gulli - 2022-10-05

They sometimes deliver (in both senses of the phrase)

Jimmy Yan - 2022-05-26

One of the guy there is really rude and I will never step into this post office again.

Jason Gnw - 2022-04-29

Served by an extremely rude lady, her attitude was absolutely unnecessary considering I came in early in the morning. She rejected my parcel while providing no solutions or assistance in getting it delivered. She even chucked one of the other parcels I had sent in carelessly. Concerned for her wellbeing, suggest she look into treating other people nicely. No one asked for her attitude - perhaps try counselling to cool that temper of hers.

Pawel Olas - 2022-10-19

Unfriendly and slow stuff that will try to overcharge you.

Niloofar Nazari - 2022-05-04

Please let your staff know,they must talk politely and be more helpful and more patience with their customers..some of people has hearing problems or English problems...

Olive Vucurovic - 2021-11-29

I didn't know making fun of BLM (Black lives matter) was part of your job? And doing it out loud too.

Mo Mo - 2023-01-10

I was verbally abused by one of the female staff and she threatened to kill me I don’t care if she thinks it’s a joke it has caused lot of distress and was embarrassing I will be seeking legal advice on what legal action can be taken against this staff member and Australian post so it does not happen to anyone else.

James Metri - 2022-02-03

Worst postal service The drivers never deliver, always stating that no one was home even though they were. The post office have no answer as to why this is occurring. They don’t care. Amazing how one pays for delivery despite delivery never being done, and then being expected to collect from the post office. I don't think they care about all the poor reviews. No customer service.

Ross Watts - 2021-12-26

We have used Norwest Post Office for 8 years. The staff their are always helpful & been brilliant in helping my wife & I grow our business.

Andy Vee - 2022-01-24

The training of staff is not very consistent at the Norwest branch. When I tried to drop off a package I sold on eBay, the same employee that has caused me considerable issues with incorrect policy interpretations denied accepting a parcel that was correctly packaged, under sized and under weight for the postage cost I paid, because it was “own packaging” and I did not have that on pre-paid address label. My wife returned to the post office to get an understanding of what was the issue, and was served by a different employee. On asking her if there was anything she had to change on the package, the employee said “No, the package was prepaid correctly” and she happily took it and processed it. When my wife explained the issue I had earlier, she remembered the “interaction” and shook her head and validated that the other staff member was incorrect. The issue I have is that the service is inconsistent from one teller to the next.

Tony Wilson - 2021-01-11

I have always had friendly and helpful service here

Avenged Angel - 2022-04-11

I've been going to this post office since at least 2010 almost every week for work and they are some of the most friendly and professional people I have ever dealt with. I'm writing this review because today I was in the store and witnessed an angry old, overweight blonde 'lady' (I personally believe the more appropriate descriptive term for this person would be cow or pig) reaming out the people behind the counter because she misunderstood them. It was loud in there and she misunderstood $32 as $22 She was aggressive, rude, and in every aspect of the word; a Karen. I applaud the staff here for handling her with professionalism and niceness while all she offered them was vulgarity and anger. I wish more people were like the staff here, they are good people. They could have told her to leave or responded similarly, instead they did everything they could to help her and explain the pricing difference while she continued to be rude. Instead of thanking them for getting three staff members to help, she literally threw her money and stormed out like an angry toddler throwing a tantrum. It was very embarrassing to watch a grown adult acting like this in public, and if you're reading this ma'am, you should be ashamed of yourself.

Tommy He - 2021-10-13

This is place is just waste my time, people working here are moving slow, talk slow. Many people on the queue waiting for services and the staffs are just talking around

Hira Kamel - 2021-04-13

Rude Staff, poor consumer service.

Sebastian Addison - 2022-02-28

I spent my lunch at the post office trying to retrieve a Parcel i paid for and have waiting collection at the post office - and much like some of these comments i think the staff there need training as i went in with my ID and tracking number and after a long wait in the line i left without my parcel and 30 minutes late back to work - ALL because i didn't have a POBOX number - my order has no pobox numbers attached was not addressed to a POBOX and was not asked to come with a POBOX NUMBER EITHER - worst service in a long time

Zac Attard - 2021-06-29

I would never usually leave a negative review but this was atrocious the staff here were incredibly rude, negligent and not helpful I walked out feeling horrible and almost used. I am seriously saying just drive another 5 minutes to another store if you read this.

Maryam Salehvand - 2022-12-29

post office from ohio

Rohit Revo - 2021-01-18

Norwest is growing fast and this is the only Australia post in the area. It can get busy and while this shop has served the community well, there is a need for an additional post office shop in the area.

Sydney Reviewer - 2021-05-31

Joke of a store. Long waits, rude, unexperienced staff. I had a PO Box, and was unable to use it properly for the entire time and I received no support. Needs new management.

Agnieszka Godden - 2021-07-01

Worst customer service. Rude, pedantic, and express post isn't scanned and gets lost. Got an express posted contract 12 months later.

Kelly Limws - 2020-10-13

An Indian lady there is very rude. Asked for the price for an item A, then purchased item B. She then asked me, why did you ask for the price for item A then?!!!

Maya Song - 2021-12-13

This post office really needs to change the worker's role and hire new people who can actually handle the front. I went there to collect my parcel. When the receptionist asked me what is in the parcel, I said "laptop". She asked me back what is in laptop. I told her it is "computer laptop". I even told her it is big so, she will find it easily. When she finally found my parcel, she denied to give it to me saying the item doesn't match with what I said even though, I had the collection barcode in my email and proof of ID. Later it turned out she heard "letter" rather than "laptop". She ignored all my explanations to describe laptop but stuck with her own analog-stubborn-mind. The another receptionist next to her also made the customer frustrated and kept longtime making an enormous long queue.

Ilia Bakhshi - 2021-08-27

Extremely bad, I went there to pick up my package after receiving the text that said delivery had an issue, and they just kept saying “we don’t know where your package is, it might arrive today or next Monday.” I recommend you not to waste your time here.

Karl Mcadam - 2020-11-29

Very poor customer service, the staff there are very unpleasant and not helpful at all, make you feel stupid and like you are a child the way they speak to you. Very condescending. I go there begrudgingly as it’s the most convenient for me. Do not recommend from a customer service/staff point of view. Employ better people Aus Post.

Leo S. - 2021-11-17

Bad post office. Rude, power tripping employee. Did not know what size packages are allowed. He argued parcel was too big. Nope, he was not going to accept the parcel. Smirking and carrying on. Parcel dimensions were 104x94x8cm is well within allowed parcel size. Learn your stuff and don't waste people's time. Australia Post allowed maximum dimensions of parcel size is 105x105x22cm. So as not to exceed maximum volume of 0.25 m3. My parcel 104x94x8cm is 0.078m3. Not a problem took my parcel to another post office where it was accepted. A bit of a hassle but whatever I now know not to go to the unmotivated Norwest Post Office.

Elizabeth Zhang - 2022-01-17

WORST customer service ever had. Very RUDE front desk ladies, both ladies served me was inpatient and UNHELPFUL at all. New workers needed.

Marmar Naderi - 2022-07-21

Today i was served by Indian look lady name Nicki her customer service and attitude was very very very bad what ever i ask her she said she doesn’t know well if she doesn’t know and she can’t stand at customer why she works at post office this is public to help people the way she was talking at least for her age not well behaved it was very bad like I can’t explain it i reported already if is some thing happen on my package is her fault is like she doesn’t like to do the job on the end she wrote some thing on my top pack god knows what was it look at all reviews no one happy with attitude and behaviour and owner doesn’t do any thing is jock right

Kenneth Tumines - 2021-12-10

We really need a 0 star option. If only theres a closer and more convenient location to collect my parcel i woul LOVE TO NOT COMEBACK HERE. i had an experience 2 or so months ago, but i just went straight to their email to complain, and today again, I wo t go into so much detail as, you can see, tons of other people complain about their rudeness here. Hence the 2 star rating. Whoeber the manager here or "boss" , do a better job. Your employees are (mostly) arrogant and looked like they dont want to stay with their job anymore

Sam A - 2020-12-23

Poor customer service, staff are also aggressive and not friendly at all.

Vibhu Juneja - 2020-08-14

The Employee Simmi is full of compassion and always willing to go an Extra miles for her customers and makes sure you dont leave without a smile.

Matthew Adlam - 2021-08-21

Courier driver threatened my wife with not delivering our goods because she wouldn't open the door. He staid to her "what are you scared off" and then he wrote a card out to collect the goods instead of leaving them. No wonder you guys cop so much abuse, you really deserve it.

Scarlet M - 2019-12-03

Very attentive staff. Never had an issue with delivery/processing a package with this post office. It has now become my local post office. Will not be going to Castle Hill anymore.

Melissa Zafarani - 2020-10-26

Not a good customer service at all, we were scared of asking a question as the lady was super angry!!!

Vajira Jay - 2021-08-28

1) I have received someone’s mails to my post box, and I posted them back. 2) I have received an email confirmation to collect a letter, but when I checked there were no letters in the post box. I asked them few times why this was happening and the answer was that it was a “mistake” 3) I lost very important letters not only once, a few are missing (e.g.; one of our client's council rates notice, city council confirmed they were posted to post box address and we have not received it, as a result I have to pay an additional $20.00 to receive another copy) This is not the first time. We have lost water bills, council and strata notices. Once I received someone else's letters, I realized why my letters are missing. Please advise post office staff members to check and locate the correct post box. Show original message

〗〖 - 2020-08-01

Horrible place and horrible employees. They seem like they hate their job. If they work for Auspost, I am not surprised.

Sydney Sy - 2022-11-30

Rude staff

Ja “tc” 80 - 2019-09-05

The team there where very busy as it was lunch time but the wait was short and the team very friendly, helpful and cool under pressure. The other bad reviews must have been on a bad day, we all have them. Great advice about saving money. Keep up the good work

Rachel - 2020-12-09

I picked up a HUGE parcel from here and the workers were polite and helpful. Had a little trouble finding the parcel when I arrived, although it was so big it was not kept where they usually would keep packages. The server also offered assistance to get the parcel to my car (which I politely declibed).

Andras Torok - 2021-01-06

Rude and unhelpful staff

Escaping Insanity - 2020-05-26

Extremely poor service. Would give 0 stars if I could. Visited at 2:30 on the 26-05. Refused to post documents overseas despite having posted many last week through this post office. Claiming I have to send it as Parcel post for $20- (instead of the usual $2.50). Got told two different things by different workers- on the same day, barely 15 minutes apart. One saying I could post documents, the second claiming I couldn't and would have to send it as a parcel. I will not be returning to this branch and taking my work elsewhere. I have been using this post office for 4 years now sending multiple parcels and documents weekly. Extremely dissapointing. It would be nice if there could be some clear communication as to whether I can post documents. As this is heavily affecting my business in an extremely negative manner.

Kieren Verma - 2018-10-27

I try avoid post offices as much as I can for the same reason everyone else does. Both times I've been to this branch I've had fairly quick queues and have had the pleasure of being served by Rudy who boasts a great sense of humour and is most efficient at his work. Next time I'm posting a parcel I know where I'll be heading.

Paul Nguyen - 2020-09-18

Poor customer service. Purchased a standard mug with a customise print from AustPost, and it broke on arrival. Tried to deal with this over the phone after being on hold for 45 min, then got told to attend to the local post office to later find out that they don’t deal with damaged items and it should be dealt with by AustPost Corporate. In the end I gave up because it didn’t seem worth it. I don’t understand why AustPost can’t deal with damaged items online with photos as the evidence.