Australia Post

Australia Post - Hillarys Post Shop, Hillarys WA

😁Very helpful and pleasant. Please dont automate this post office!
😡I can't fault the politeness from the woman who served me but unfortunately info given was incorre...

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Australia Post - Hillarys Post Shop, Hillarys WA
Type Shop & Service Point
Address Whitfords Avenue, Hillarys WA, Australia
Open Hour
Cut-off
Telephone +61 137678
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Reviews

Jacqueline Richardson - 2022-12-13

I can't fault the politeness from the woman who served me but unfortunately info given was incorrect. I was told by a Aust post staff member to queue up and speak with lady behind the counter . Happy to do this, had a number of small parcels to post to the same address in the eastern states. She advised I should use two large parcel bags. She put 2 parcels in one, weighed it and said (for two small gifts) would cost me $68. Then had to weigh 2nd parcel which would cost a similar amount. She said it goes by weight and size . I have sent gifts before to my son at same address and haven't paid more than $28. So I left didn't wish to query it , left and went to Craigie post office. Same postal bag, same gifts ,,,the lady put all my parcels in the same bag and cost me $28. !! Taped it up express post and voila. Done!! Not sure where she got $68 from? Had I continued at Whitfords would have paid a ridiculous $136 for a few gifts to be sent interstate. Also I was told at Whitfords , my gifts would not arrive for Xmas on time, either by normal parcel Post or express parcel , fortunately I disregarded this information aswell as I had checked online & the last day to post express to be received by Xmas was the 15th . I therefore saved myself over $140 and as it stands now (tracking) my gifts are on their way to Sydney in plenty of time before Xmas.!!

Irene De Bruyn - 2022-12-31

Very helpful and pleasant. Please dont automate this post office!

Jan Goddard - 2022-11-17

Don't get your passport photos done here. The English CSO had great joy in telling me" my horrendous photo will be following me around for the next 10 years" . No it won't I went to office works cheaper and better photo

Jordan Wilson - 2022-11-15

Early collection and weekend pick up best post office for parcels. :)

Keren B - 2022-09-30

Worst customer service I've ever received. Came in with a connote / tracking slip that was for registered post and had been returned to the originator which was "unknown" my tracking slip was then ripped up and put in the bin as the lady proceeded to serve the next customer completely disregarding me as I asked for the tracking slip back as I needed the number / reference off the slip. she then replied with " oh I've already thrown it in the bin" Extremely disappointed with this experience.

J - 2022-10-14

Rude condescending and don’t let you finish what you are trying to say …. Think they know it all. .I was trying to explain that I had been overseas for 6 weeks and my daughter had extended the hold period . Well ….. this woman went into all the “ifs, buts and whys” and that it was the 16/9 reintegrating that the slip was dated 16september , like I was stupid , did not let me explain .I actually put her name in my phone to write this review , but I’m sure she knows who she is ! ( and doesn’t care ) . She certainly is giving the place a bad name and I see many bad reviews . Disgusting customer service. I wish I could transfer to Beldon post office.

Anthony Marshall - 2021-11-22

Super helpful and friendly staff

Toni Skender - 2022-07-09

The team behind the desk are very helpful & switched on - thanks for your patience and understanding!

Andrew Mccabe - 2022-12-19

Very knowledgeable and helpful staff

Daoprakay Naksuriya - 2021-10-14

Lady staff was rude, how can she take passport photo to be a disgusting photo?

Sue Van Wyk - 2021-09-21

I have always found the staff so friendly, helpful and nice, however on 31 August I received the kindest, nicest service ever. Rhonda went out of her way to make sure I was ok, when I got overwhelmed by my emotions and could not clearly communicate what I needed. Thank you so much.

Laura Park - 2021-07-21

Terrible customer service. Lady serving me was rude and did not smile.

Michelle Martin - 2020-12-22

I've been a business customer here for 10 years and visit weekly. It's in a convenient location at the front entrance to Whitfords shopping centre where you can surprisingly always get a carpark right out the front. The shop is constantly changing layout, stock and services but they retain a lot of their staff which means they are efficient. We use the other services here too - passport applications, Tax File Number applications, post office box etc. and the pricing and range of their seasonal gifts and other gadgets is actually surprisingly good so occasionally I'll buy retail items here too.

Ashlie Earl - 2021-09-07

Went in as I was having trouble with paperwork for an application and was advised to go to the post office. Took 3 separate tries. 3 different answers about how I was wrong- condescendingly speaking to me like a badly behaved child- there was a system error that had nothing to do with me in the end. Easily the worst service from any post office and I will avoid this place like the plague. Learn to show people some respect. You act like centrelink employees.

Candeece Campbell - 2021-07-01

I am writing this review because I left the store in tears. I was struggling with some paper work so i went in to get some help and the woman (who i wish i took notice of her name) had no hesitation in yelling at me about how the form was incomplete and incorrect... which is why i went in for help. she was very rude and spoke to me as if i were a child in trouble. fix your attitude, you are no better than anyone and if you are working in a place where your job is to help customers maybe gain some customer service skills.

Shané Nel - 2021-02-06

I went in yesterday afternoon, to deposit cash my partner made from selling our personal items at the markets... the post office was by no means busy! And the woman that served me was very upset by the fact that she had to deal with my deposit. I thanked her 2 times when she had finished counting the cash, which was in notes and only maybe a handful of coins. She ignored me and didn't even make eye contact. That's GREAT CUSTOMER SERVICE! Please fix your attitude you haven't got a Difficult Job! Yes I could have gone to the bank but my personal bank branch is not located near me and why offer this service if you're going to be sour about it !?

Matthew - 2019-05-15

Horrible attitude, no help whatsoever. Just want to get you out of there as fast as possible. If you need actual advice or a friendly demeanour take the time to drive elsewhere.

Skeeter Willow - 2019-08-13

Excellent service and friendly staff. They also have a great range of products and gift ideas. Passport photos service, self serving bill pay facilities and knowledgeable staff. Only recommendation would be longer hours on Saturday.

Walter Buti - 2021-02-03

unbelievable they were lined up on 5pm ready to block you in. I went on 5pm was the only one there all I wanted to do is get a quick parcel that was important and all of them were all looking but none of them were willing to help just got ignored..no customer service skills

Sam Southwell - 2019-08-10

Lovely people great service, my favourite post office

Nora Kyaw Khine - 2019-02-25

Poor customer service, ladies there are not very helpful & grumpy. Only one younger staff member is helpful & willing to help. Always a long wait in line .

Sue P - 2017-04-19

Don't go here if you want someone to witness a signature, they refuse, even when not busy. But if you want to be charged $4.95 to certify a document they are happy to certify.

Slam W - 2019-04-20

Why is it that it’s ok for this post office to be closed on the Saturday of the Easter weekend when all other post offices are open? Very annoying and indicative of the service this post office offers.

Michelle Krueger - 2019-05-30

Hi had heard rumours that service was unfriendly at this post office, but I am at Whitfords thought I would give it a try. Never again. I was made to feel like I was imposing on their day.

Jeff Green - 2019-05-14

I have never met such angry people

Matthew Charnley - 2019-06-06

Service is slow, staff are miserable

Sue Freeman - 2018-03-22

Most miserable service I have ever received in an Australia Post branch

Olga Knurova - 2019-06-29

Too slow

Rajavelan Ranganathan - 2017-08-11

Quick and good

Dante Mckeown - 2013-03-22

Usually very busy

Nola Fraser - 2020-11-13

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Jordan Wright - 2019-08-12

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