Australia Post - Keysborough Post Shop, Keysborough VIC

Sze Nga Fong - 2020-09-17

Poor service. I took id photo and not showing me before I say so. It was so ugly and dissatisfied.

Phuc Nguyen - 2020-08-25

The front desk staff serviced me is very rude. Poor customer service. Feel like discriminating otherwise just pure rudeness.

Smokvica Berber - 2022-10-06

The staff here are kind enough and have necessary knowledge for post service. They are helpful most of the time. great items on sale, are there very frequently.

Jessica Louise - 2022-12-22

Sorry but the busiest time of the year and the line is out the door towards the Greater Dandenong office. Why have they closed the self serve booths for bill payments?

Marie - 2022-10-11

Where on earth do they find these delegates. I cringe every time I have to go to this post office, the rudest most unprofessional bottom of the barrel you could ever come across. Here’s the tip, if you don’t like serving people politely get another job, where you don’t deal with people. Australia post read the reviews and fire the lot of them and start afresh. Having a monopoly on the postal services doesn’t give you the right to higher people incapable of providing a courteous service.

Michael Xu - 2022-12-16

Its service can be said to be non-existent. After a while, it said that the photo ID can be used, but after I finished queuing, it said that it could not be used. Really can only be said to be nb. It's closed down, if you don't want to do it, can't we switch to another class?

Yooniah Lee - 2022-12-07

hands down the worst post office to ever exist! i dont know if its because the staff's lives are so miserable that they also make sure that customers have to suffer their misery too but all staff should go through mandatory training on how to actually serve customers. this one is especially for the tall white woman with grey hair that literally never has a smile on her face and greets every single customer with hostility. shes been one of the longest workers there which is the most unfortunate thing as it seems that shes the most miserable out of the bunch!! i actively dread going to this exact post office due to her. seems that every single time i go theres always an issue with her attitude, the other week an elderly lady had told her that she had a rude attitude, rightfully so only to be met with her yelling at the poor lady back. i got served by her a few days ago, also met with unnecessary attitude when what i said, every other post office ive been to understood exactly what i meant, but apparently this woman felt the need to make me feel stupid and correct me (not to be helpful) in a way where her tone was looking down on me. this is the most disgusting lady ive had to encounter on multiple occasions and the fact that shes been working here for so long is even more disappointing. honestly post office, do better.

Diksha Bhujoo - 2022-11-15

Extremely rude staffs, no respect for customers, no professionalism, no customer service ethics.

Brendan L'huillier - 2022-08-26

Not as supportive of nonEnglish speaking backgrounds as you would expect today. Not a good knowledge of Victorian towns on this occasion. Had to use call centre to get information asked for at post office shop. Usually service is excellent. What has happened?

Aaron Atton - 2023-01-04

Terrible service here, ladies are always rude, and there is always a line out the store. Literally picking something up takes an hour.

B - 2022-09-03

I've seen many posts about the rude lady who works here and I had the delight of copping it too. Australia post should act on this. Most rude and obnoxious person Ive ever met.

Christos Tzatzakis (chris) - 2021-11-16

Big thanks to Sui( Supervisor ) what a great experience extremely helpful thank-you Australia Post Keysborough…

Ivan Milja - 2023-01-04

Went to collect parcel wasn’t there was told to come back in 15 minutes went straight to the side of the window and collected parcel 📦 thank you Dee for your service wasn’t her fault but the delivery driver who was told off for making customers wait

X - 2022-07-20

Helen at the keysborough branch was such a fantastic help! She was super helpful and her customer service was outstanding. Would rate 10 stars if I could!

Gagandeep Kaur - 2020-05-19

I can't believe, how rude is this lady, I will never recommend to anyone to go there. Really bad customer service

Ken Nguyen - 2022-09-28

Worst PO ever in Australia, sooooo rude!!! Verrrrry bad customer services!!!

Parin Jani - 2022-09-13

I was waiting 30 mini and when I got my numbe they say come 2 Moro bcoz ur type of work doing only 2 staff member rubbish service

Cliff Wen - 2022-07-09

Need to prepare at least 30 mins waiting time on every visit. Staff are extremely slow like sloths. I guess it may because all of them are under paid???

Riley - 2021-04-23

Thanks heaps to Ash, went above and beyond for my lf license, nicest bunch there as well, much appreciated.

Eli - 2022-08-13

Poor customer service attitude from the blonde long hair middle aged chubby lady just simplely turned me away with a loud no and asked me to leave without explanation of why can't return a stamp. Zero service skill zero politness ! She did not even mentioned anything about the receipt required. For sake of having no other choice to send letter, I would stay away from Australia Post. Calling for international competitors to enter market !

Bailey Scarlett - 2021-04-23

Such a beautiful bunch of helpful ladies. Very appreciative of Ashleigh who went above and beyond to help my little brother today! ☺️

Đăng Quân Nguyễn - 2022-11-24

It's hard to find a place with worst customer service than the one here. It's a shame that they represent Australia Post.

Anne Williams - 2022-07-24

It's funny to see that many others have the same things to say like myself. I have never been to a shop where staff are so rude. I try to avoid going here as much as possible, because every visit here has been unpleasant, or I have witness something bad [that is, staff yelling at their customers]. Not sure how these staff members still have their jobs, because it's such a disgrace how poorly they treat the customers. The waiting lines are always long, but I really cannot keep quiet about how bad the staff are. Management, please do something. Wish I could give a minus star rating!

Socheata Sheng - 2022-12-19

Poor customer services. Incredibly rude staff 👎🏼

David - 2020-05-30

Poor customer service . Wait 20 min to buy stamps. Noone helped me

Kushani Wesi Gongika - 2020-01-14

Very Supportive staff. Specially Efthemia is amazing. Highly recommend ☺️

Mark Robinson - 2021-04-22

Crikey, Anyta was absolutely wonderful. Extremely helpful and terrific smile. Always a pleasure to deal with someone with a smile.

Sam Hammouche - 2020-06-06

Very poor customer service, very unhelpful staff and looked like they couldn't be bothered to do their job.

X X - 2022-06-03

One of the worst bunch of people I have had to deal with in customer service. They are rude, ignorant and condensending. They belittle people and they speak to people with no respect or kindness. The way they treat non English speaking customers is just appauling. It all comes down to poor management. Sue, is the branch manager, obviously she should set an example but i think she is the culprit as she seem to accept this behaviour from her staff and in fact is guilty of treating people poorly herself. Helen who is a customer service staff, i have seen her speak to non English people like they are dumb. They both need to find a job that doesn't evolve people. People deserve to be treated with respect and kindness and they both show none of that. They are heartless. In fact i am going to call out racism. I think they are racist, the whole lot of them. For such a big and reputable organisation like Australia Post, the bunch of people at this branch, is letting Australia post down and ruining it's reputation. Don't come here. Drive a little further and go where the people are nicer.

Cobey Smith - 2022-05-02

The lady that works there is abhorrent. So rude to EVERY customer, she needs to stop projecting her personal life on unsuspecting customers.

Shal Litt - 2022-06-14

Atrocious joint. Wait 20 mins in queue to do my passport application/take photo then get told by old blonde lady I’m in the wrong queue. Well how about putting up signs to show the different queues! Can hear her yelling at other customers as well so I know I’m not the only one with bad experiences. Previous reviews show this too. Shocking…

Rovin K - 2022-07-23

Incredibly rude staff. The ‘lady’ at the counter was rude and not helpful at all and it wasn’t just me. She was very shouty at an elderly customer just before me as well. So clearly not a one off.

Ch W - 2021-04-24

Great friendly service by Anyta when renewing my passport!

Lloyd Jenman - 2022-09-30

Update: Ash is a superstar and she definitely deserves to be paid more. Good people are hard to find and she is a gem. Stayed open to help me post me mail international. Very nice people. Thank you

Benjamin Croxford - 2022-04-12

They legit pick up the phone and hang up straight away instead of asking you to hold. These guys are actually useless

Santo - 2022-02-18

wort post office ever ! please go to AU post train them again before put them in work place

Aurelie Leung - 2022-05-27

Honestly, this australia post branch does not deserve any stars at all, first of all, i sent a parcel to my country, it came back due to an issue. When i resent it, i didn't receive any email of confirmation and the receiver also didnt get any details about the location of the parcel, there is a lady named VICKY who works in parkmore australia, she is the one who resent it and i paid for an express service for it to be delivered to my mom's door in my country but it was sent through a standard shipping service , it took 7 weeks to reach my country, my mom had to pay an enormous amount for customs in my country when i already paid everything here through Australia post. This is very unprofessional from Vicky to do such error, i dont know if she is double checking her way of typing on the computer but this is unacceptable, this is causing me a BIG expense again to repay such amount for customs when it should have been delivered at the person's door.

Talia Wicks - 2020-11-30

Worst customer service ever!

Fatema-tuz Zohra - 2021-12-07

My attendant Soya was wonderful. But I did notice another older representative being quite rough with others

Rochelle Egan - 2022-07-13

Always a huge line and the staff are the rudest ever here. They never have the self service working which would cut lines. I despise it when my postie sends my parcels there and I have to go Neal with them as they are so bitter and nasty

Larry Morvell - 2022-03-28

One star is 1 too many. The older lady mentioned throughout prev reviews as rude and tactless was at it again today. At approx 3.15 she closed her workstation down without any notice to waiting customers of which I counted 26 in the queue stretching out through the shopping centre. She was joined by her equally unhelpful smaller colleague and disappeared for 12 minutes. The only staff member on the floor was conducting overseas photo ID requests leaving a throng of disbelieving customers shaking their heads. This branch is renowned for attitude problems and the ring leader, the older one with her hair in "a bun" has to be held accountable as elderly customers are enduring unnecessary health risks standing for long periods of time. Common Aust Post, listen to what is happening and show some business acumen. This situation and assoc bad service is intolerable and needs escalating.

Chris Oliveira - 2022-07-13

Absolutely terrible staff. Very rude, and not accommodating at all. Lines always out the door because they're very slow. Wouldn't recommend

Tiffany - 2022-03-01

There is a very rude older lady who works there who refused to give me my parcel and treated me like dirt under her shoe. I have had better experiences other times with other staff but if I ever have to be served by her again I'd rather walk out

Hashim H - 2022-03-30

Very bad customer service not happy at all the old lady work she talk so rude and she so angry.

Y K - 2022-05-14

Unfriendly, not helpful staff.

Brittany Dines - 2022-01-27

Poor customer service! Was asked how I got the personal number for Keysborough post office and I told the lady that I was given it by an Auspost customer service member over the phone. She began to tell me that they wouldn't of given me the number as they can't. Well hate to tell you love but they did. Because your post office decided 9-1 Monday-Friday was the only times available to pick up my parcel when I worked 7-3, 5 days a week. Not to mention saying they will be open Saturday only to find it closed and not able to pick up my parcel. Hate to think how many other people have had trouble getting their parcels or sending things when they only open 9-1, i understand covid but this is ridiculous. What about all the people that work. Pathetic customer service. Up your game.

Turibio Paradero - 2021-05-27

Very bad service unfriendly and some of them when you ask for help face is not happy..decipline some of the worker and train to be helpful and friendly..very bad experience and would not ever come back again

Jose Jacob - 2022-05-01

The ladies work there are very rude always as if they don't like seeing us.

Jessica Lanez - 2022-06-01

Terrible service. Lady with short hair is rude and unhelpful. Wasted my time going there

Dean M - 2021-07-05

Staff was rude, can't do their job. They have got the wrong address twice on the same parcel.