Australia Post - Mernda Post Office, Mernda VIC

John M. Read - 2023-01-03

Always the most helpful, personable, kind, understanding staff I’ve ever had the pleasure of working with, yes we choose, wrap, address and post my packages together. I choose to come back here because of their service. Always consistent excellence. If they had a staff appreciation day I’d attend! Thanks to the owners and staff! The best.

Narinder Kaur - 2022-11-22

10 out of 10 for this post office, Friendly,cooperative staff 😀 Always welcome with smile 👍highly recommended

Matthew Bozzi - 2022-08-05

As a small business owner I have been to around 7 different Aus Post locations and Mernda is the best one in service and communication. I now go here regularly and they never disappoint!

M V - 2022-04-09

Worst customer service communication I have ever seen.

Another Smithie - 2021-09-10

Our local. Staff are always welcoming and lovely.

Kushil Gunawardana - 2021-06-18

Best post shop to deal with. Always friendly and courteous customer service. Five stars for the staff...👍

Juliette Davidson - 2022-07-08

Accidentally broke a small $20.00 , thing for sale in mernda post office and when I offered to pay, they took the $20.00, but I have since been informed that they probably have shop insurance, which would cover the break, so I gave them $20.00 for nothing, very dishonest and unacceptable.

Nancy Do - 2020-10-15

I love this post office. Professional and friendly staff that always meets my needs everytime. Highly recommend this post office!

Curly Fox - 2022-09-24

Closed this Saturday really???useless

Steve Ackermann - 2020-09-07

The new owners are fantastic! The service has gone from absolutely shocking (previous owners) to 5 stars. Keep up the great work!

Farhan Ali Khan (fk) - 2020-10-01

mernda staff is very professional and helpful , especially the asian guys i forget to catch his name but he got very interesting hair style .

Jas O - 2020-11-25

The customer service was great! much better than the other post offices I’ve been to. :)

Queenie Zhang - 2021-01-24

Mernda post office has the best service, the professional staff are always very helpful to me every time. I'm very pleased with their service :)

Tanya Hindmarsh - 2020-12-31

Spoke with a lady named Kimberly soooooooo helpfull on a parcel sent to an old address as i moved house and i thought id lost it...she was sooo helpfull. I have my parcel and im happy....thank you Kimberley

A Yang - 2020-02-27

Excellent, Excellent and Excellent customer services, I am extremely welcomed, thank you very much Mernda Post Office.

Amir Abdollahpoor - 2021-05-08

To my experience with many post offices in Victoria, this has been the best one so far. Very helpful and quick staffs, never had an issue.I strongly prefer to do my postal stuffs here.

Nick Lam - 2021-01-07

Worst post office in Mernda. Staff is rude and not professional at all, they barely know how to do their jobs. I will not come back. Seriously, don't use this post office. Its much better to visit plenty valley post office.

Sam “sammyblueboy” - 2020-11-09

I have updated my rating and review since the owner of this business has now changed. Service is much better, as it should be. Unfortunately the queues can still be a little long. It would seem that Mernda has outgrown its little LPO.

Norio Trading - 2019-07-06

The best post office I have ever been served, I think they have just changed ownership, the new owner is very kind and efficient. Keep up the good work, Mernda Post office.

Tsos Rose - 2020-08-27

Appalling Customer Service I sent an Express Post parcel to a friend in Warrandyte, the prepaid Express Post pack was handed over the counter to the staff personally at Mernda Post Office. After a week the parcel had not arrived, upon tracking I found it had gone to Rockhampton QLD???? Eventually it was returned to me over 10 days later as somehow the package got ripped somewhere in Auspost's care and they couldn't see the delivery address (remember it was handed in personally in perfect condition across the counter). Upon seeking rectification from Mernda Post Office I was told to "ring a number and hopefully they'd sort it out and issue a replacement...... shocking.

Victor Khalil - 2019-06-04

Staff at mernda post office they go to extreme limit to help always smiling friendly helpful can't fault them I do all my banking there

Marion G - 2019-11-17

Worst post office. Staff is rude and not professional at all, they barely know how to do their jobs. I will not come back. Seriously, don't use to this post office.

Sam Steelgrave - 2019-12-22

Dreadful shop. Always long queues as customer service is very slow.

Danielle Miggiani - 2017-05-18

Great service Very friendly and helpful staff Just cant believe the rudeness of the customer speaking and being aggressive to the lovely staff there keep up the good work ladies See u next week

Michael Goodison - 2017-06-30

In a notorious industry, the little post office in Mernda has to be the best I've ever encountered. Wonderful, tireless staff.

Richie Gurdler - 2019-06-05

Great staff, very efficient.

Rakesh Kumar - 2019-05-09

Staff is unresponsive and unprofessional most of the time. Disconnect the phone service if you can not answer it then.

Stephen Bartlett - 2018-03-02

Great staff always going out of there way to please. As for pricing it’s Australia post that regulate that and it’s to high some post offices run at a loss 90% goes to the top of the pile

Brad Mcrad - 2017-05-17

Disgustingly rude customer service. "Not our problem" is something you will hear commonly from this useless office.

Maneesha Singh - 2016-09-20

I personally have had good experience at this post. The ladies very really helpful and nice when i had a post that had to be redone and they helped out

Tom Okeefe - 2018-09-10

Who ever that old lady is, is the rudest ever. She is also the biggest hypocrite ever I got there at 4:30 and she told me it's rude to not get your facts right before u get here

Zac Lorde - 2018-11-12

they don't pick up the phone

D J - 2019-04-23

This store and in particular a lady (I guess she’s the owner of the shop) is the rudest person I have ever seen. This is now few times I’ve got this treatment from her. I went there to get my wife’s and my child’s passport done and she rudely asked me if I have an appointment? I didn’t know that we required an appointment for passport applications. Anyways she asked me to wait a side and she started serving other customer (which I don’t mind and patiently waiting for my turn) but then she started handling customer who came to transfer money through western union (for that she spent 20 minutes to transfer the money) but for my application I have to wait. The horrible thing is this that there is no eye contact, there is no smile and no good gesture from her. She can clearly see that I’m there with my pregnant wife and a child, but she thinks that’s it’s OK for me to wait and do the money transfer first along with dealing with other regular customer. Then I called yarrambat post office to check, if we required an appointment for the passport and the person I spoke to was BHAVIK and he said we DON’T NEED ANY SUCH APPOINTMENT!! Very interesting! This shows how bad this store is in customer service! AUSTRALIA POST should do some kind of customer service skill test before authorising such franchises to such people!!

Transporter185 - 2016-08-27

I have heard there are lots of people that have had bad things to say about this post office but most of the problems are caused by Australia post delivery drivers. This has nothing to do with this shop. Lisa and the crew are doing a fabulous job here taking care of everyone. Also they don't make up the prices, Australia Post head office do. If you have something to complain about that has to do with delivery driver not knocking on the door loud enough or the prices of a service is too expensive, complain to head office.

Jason Mcnamara - 2017-05-14

Excellent service. Very helpful and friendly staff.

Aruna Kalra - 2018-06-23

Worst service I have experienced.... the old lady needs some school training on how to deal with customers and customer service?

Rrg G - 2016-06-07

Not impressed with this post office at all. They seem to love finding all kinds of pedantic reasons to charge extra for the postal service. Go Australia Post! You're doing a great job at making Australia UNCOMPETITIVE with price gouging!

S B - 2016-03-29

The worst customer service I have ever received. I am so disgusted and pissed off and the way I was treated when I had everything necessary and was refused to be given the service I needed. Absolutely outraged!!!!!!

Hailey Mckirdy - 2018-02-27

Highly incopident staff, asked for passport photos they where not of passport quality was refused refund avoid at all cost.

Sam Smith - 2018-02-15

The worst customer service! Rude, slow and don’t care attitude. A terrible representation of Australia post!

Sharna B - 2018-04-12

Staff very helpful and kind

Brian Peters - 2018-08-18

The really old blonde hair lady is the biggest idiot I have ever met in my life she is so unprofessional she smells and needs to be fired !!! Australia post this pathetic excuse for a employee has no customer service and is rude someone is going to end up hurting this racist old bag

Sev A - 2018-12-06

They never answer their phone!!

Sarah D - 2018-06-22

Been trying to contact this place for 3 days.. I have left messages and rang countless times with no answer. Horrible customer service.

Jayde Cook - 2017-03-16

Very helpful staff.

James D (jimmy) - 2017-06-08

Usually a long wait at school times but the staff handle it well

Claire Scott - 2018-10-11

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Andrew Blucher - 2018-12-19

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Marjancho Trajkovski - 2020-01-03

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Laura Sen - 2022-03-21

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