Australia Post - Merrylands Post Shop, Merrylands NSW

Brett Garland - 2022-12-16

Great services and extremely helpful staff. I've been attending this Post Office for over 6yrs now and found the staff to be helpful, professional and very generous with their personal care. Can be very busy so show a little patience. Excellent work ladies!!. Regards Brett

Hasan Zaidi - 2022-10-20

Too busy all the time! Always long long queue with max 3 counters operating at a time. However, staff is very cooperative and helpful. Its depends on your luck also :) because if someone comes with lots of boxes for courier then assume one counter less :)

Susita Dass - 2022-12-12

My service was great but im writing aboout an inncident that had occured at the post office. This staff who was wearing a hijab (looked Bangladeshi) was serving a Chinese old man who didnt understand english so well. He was trying to pay a bill. The staff told him to insert the card in the machine but he was not understanding, instead of just helping him out, she starts to raise her tone and make snarky comments. My sister and i rushed to help the man out. All the other staff knew that there colleague was being rude but no one said anything. When this staff heard my sister and i saying that your being rude and disrespectful and that we should report you. She quickly changed her act and started to help the man while i was recieving my package from this other worker there. Overall, i couldn't find an email to write this complaint too but i am genuinely furiated by the way this old innocent man was treated today. People like these shouldn't be serving customers, it is a disgrace and really shows there morals and values. Im sure she doesnt raise her tone with her related elderlys. She shouldn't be doing that to anyone, especially with the profession she has chosen. It would have been different , if this innocent old man had insulted or abused her but all that never happened. He was still smiling through it all , not knowing the comments she was making. I felt so upset for him. Absolutely disgusted by this staff members behaviour towards the elderly.

Matt K - 2022-11-04

Sat morning 15 minutes before opening, 5 deep. 5 mins before 25 deep

E Watts - 2021-08-21

Not a review, just had a question. Does Merrlands PO have a Justice of the Peace on staff? Thank you.

Kylie Mar - 2022-10-12

Service was good. Crazy long ques out the door, not that service staff can help that as all the counters were staffed.

Ali Yehya - 2021-11-30

The worst by far. It takes ages to post something Long queues

Haroon Noor - 2021-08-20

I always been happy from them, very friendly staff

A Z - 2022-10-28

Terrible service. Never delivers even though I work from home. Line is always ridiculously long because so many people are waiting to collect their parcels. Opening hours are inconvenient, even parcel lockers don’t work well. I’ve complained innumerable times via phone but they never take action on their promises.

Xpdtus - 2022-09-05

Staff in Australia Post Merrylands are very helpful. Though they are understaffed, they do their best to assist their customers.

Nadia Bach - 2022-03-15

Always a huge line. The wait is usually about 10-15 minutes

Enaiatullah Jafari - 2022-11-18

Terrible service!! Need to improve on customer service

Aaron Armitage - 2022-08-22

Wish I could give 0 stars. Line up out the door and this is a large post office in size more than 30 people in line inside and multiple people lined up outside the door at 1230 pm. only two people serving behind the counter and in 20 mins they only got through one person each while rest of staff kept coming and going but not serving anyone or standing outside in their dock area. This is the norm for this post office no sense of urgency or customer service at all if you use the self service machine and it needs staff help they tell you to just line up. Avoid this post office it is quicker to catch public transport and go to one of the other post offices nearby. Or alternatively go 10 mins before they close at 5 when they actually then have all 6 counters operating so they can go home thro not time they want to serve customers because it benefits them. Also there area manager doesn’t care or act upon complaints as the reviews show this has been a long term problem for this post office.

Jane El - 2022-12-08

Worst PO in the area. Lines are always long, usually out the door. They take a long while to collect your parcel from the back. Always dread collecting parcels from there.

Monica Purcell - 2022-04-22

Self service doesn't work, parcel locker doesn't work. Queues out the door.

Katarina Cindric - 2021-07-30

in merylands post office there is no social distancing at all the mark on the flloor is so close to each other im ot suprise that we have so many of corona virus cases, also staff is so rude and dirty i ask lady to clean card mashine she replay i need to use sanitizer which was empty at the front they have very bad custmer service they care about them self not the custmer

Somi Rudd - 2022-07-08

I lodged my passport application here and paid additiona $225 to fast-track the process. The staff member was supportive but I realized later on she made a horrible mistake selecting 'Collection at Passport Office' instead of delivery via mail, despite our conversation about long queue at the passport office and convinience of having the passport delivered. This was not picked up her colleague who carelessly doublechecked the application for potential errors. Now, I'm struggling to get hold of the passport office that are not taking any calls. AusPost is not responsive either! Very awful experience!

Boosh (the Boosher) - 2020-10-30

Wow... just witnessed the post office worker make a person in a wheelchair stand up to take a photo...they could have just removed the camera instead of making the 80 year old get off her wheel chair.... Service is as slow as a sloth... hardly anyone speaks proper English... place always has a line not to mention it takes almost half an hour for each persons interaction to finish.... I’m burning that this is my local post office from now and the service is very unprofessional.. And get this I had to go in twice to get my packages as the first time they gave me the wrong package.... All in all the worst post office.

Michael “joseph Maria” Buckley - 2022-06-21

They never have enough staff, the queue so often goes out the door.

Justin Cesarin - 2022-10-17

Very helpful ladies

Mohammed Khan - 2022-01-07

Things are not be attempted to get delivered and apprently staff at postoffice cant answer questions nor the AusApp is linked to the systems

Rena Loucas - 2022-12-05

Good service.

Tariq Albadani - 2022-03-23

Long wait A very long one

Kris Ale - 2021-10-08

Rubbish clerk, as slow as a tortoise

Carlos Cakal - 2022-02-25

Completly disappointed.

Rosey - 2022-06-17

Doesn’t do their job. Two of us work from home and we have never received any of the parcels from Australia post. They even sent my parcel to Granville when I live very close to Merrylands post office! Ridiculous. Never use this company unless you’re forced to

Evan Chillemi - 2022-06-25

If you're lucky a fight will break out in the queue. Like today, when a woman and her young man scolded a girl for some arbitrary reason. So 5☆ for being open on a Saturday morning, and the queue is also worth 5☆ for the drama. They normally have a security guard, AusPost should pay me.

Riley Ransom - 2021-03-13

The two ladys that work in that place need to pull their head in very rude don't understand how they are still open

Nikki B - 2022-04-04

Do not go here! Disgusting customer service. Old lady with grey hair and glasses I think her name is Agnes, she is one of the rudest people walking, she doesn’t deserve a job and she needs to be sacked. Slams doors in your face, throws parcels and speaks rudely. Thinks it’s ok to treat people like that because she’s worked there for a long time. If you hate your job so much then what are you doing working? Karma will get her one day.

Heggie Azim - 2022-08-18

Bad experience with everything,the system is down all the time, customer service is zero , no air ventilation and in general I give them zero out of ten, good luck for locals using such horrible service every single day 🤮🤮🤮

Heidi Hodder - 2020-12-18

Why don't you deliver anymore? What's the point always having to queue for ages at the post office.

Ebi - 2021-10-15

Even 1 star is too much for Merrylands post office Rude staffs Workers are very slow They don’t have enough information at all Totally my worst experience about collecting a parcel I won’t never use this type of collection specially at Merrylands post

Viv Kho - 2021-10-27

If I could give this placea negative score I would. The lines are always out the door, the staff move around like snails and they never have enough employees on. Avoid at all costs and fire the manager. Especially during covid. Ridiculous

Dallal Mhmood - 2022-07-30

The worst post office I have ever dealt with, they have employees who do not have any method of dealing and their work is very slow as if you are coming from prehistoric time and the queue for them is always long and you waste your time waiting only to receive a parcel or pay the bill This is the maximum work they can do after hours of waiting Even one star I feel it is too much for them

Anthony - 2019-12-16

Every time I visit this post office there is always long wait times and a long line of people. It’s been like this for a long time and nothing has changed. They need more staff or need to implement something to combat this issue

Mahvash Khozouie - 2020-02-28

I went to post a letter once, I had to wait in the queue, but did not take long. The staff were very polite and helpful. I thank all of them.

Fadi Shawy - 2020-12-18

The worst post office in the world very slow and lazy stuff

Khalil - 2020-10-14

Horrible place just dont go there the line is out of door always and the staff is extremely rude not helpful at all seems like they need a pay raise or somthing they take out their frustrations at customers who does same hours work and facing same realites i will never ever go there again i will even change my address to avoid my parcel end up there. By the way my first review in my life unfotunatly negative i hope u all understand how bad experience i had in this place i would give it no stars and i dont regret my time to write a bad review for them at all I would come and write again i already lost $$$ and time and foud a few grey hair bcoz of them.

Andrej Grobler - 2022-10-28

Kind staff.

Georgette Mansour - 2021-10-16

I went to post office Merryland 1 month ago to get a solution for an item which is not working anymore but they didn’t help because the outsider box was not with me. So I went again today but they didn’t help because the manager was not there and no one is able to fix the problem only her, the big problem is the manager doesn’t work every day only Monday and Friday. We were in lockdown for months and now there is a lots of pressure on us and them, so how can a post office run without a manager? And why there are no more managers to cover for other days or someone to fix issues when she is not working from Tuesday to Thursday and Saturday? The warranty will finish soon and I can’t get solution or refund because of her. 0 stars for this post office and the workers too

Bgb Jewellery - 2020-05-18

Shocking and Slow !! The lines out the door... Only have 2 people working, sometimes your lucky an there could be 2 staff and a trainee....

Beautiful Bhp - 2020-12-21

The queues are impossible. Trying to avoid them by using the parcel lockers is useless - more often than not they're full and you still have to go into the store and face the queues. And it's not the staff that the problem - they're friendly and efficient. They are very poorly supported by the way the office is run - not enough staff, too few parcel lockers and too few parcel lockers in surrounding areas. We need more private delivery services - I've given up on Australia Post lifting it's game and will use other services as they become available.

Hadi Jawed - 2021-05-11

Too slow .

Howlomoze Towgeorg - 2019-10-09

Waiting more 45 minutes in line for bill . staff does not speak good English .they need to learn how to respect their customers. There is so bad smells in waiting area. Post office need to clean and need fresh air .

Rabieh Khalil - 2019-12-24

Walked in the other day and the queue was all the way to the door... the workers are just too slow.. I just can’t wait to move out of Merrylands just for this issue...

Angela Moros - 2020-01-16

I agree with what people are saying the queue is always too long and no one in the area knows how to pay their bills using the automated machines which makes it harder for the customers that just need to pick up a delivery or send something. I do agree they definitely need more staff and maybe someone their to show people how to use the machines they won't learn if they are not taught.

Jr - 2020-10-21

Honestly the staff here move in slow motion, it’s ridiculous.

D “d Terminator” T - 2019-11-26

Problem with this place is that though they are usually excellent one on one, their queues are long. Their efficiency and pace is a bit slow for my liking. Today both self-serve machines were down. I could not tell if staff were aware or if someone was going to have a look at it. They may have had a sign up, "Out of order until further notice", but I could not tell.

Anhandxuan Nguyen - 2020-07-26

Some Staff are not helpful and rude

Lord Alexander Blanco - 2020-10-23

Can be Shocking at times... But usually pretty good....