Australia Post

Australia Post - Gladesville Post Shop, Gladesville NSW

😁I have been to several Australia Post offices from Melbourne to Sydney. This one in Gladesville is a...
😡I've been visiting this Aust Post for years, and nearly every time I've been in there, the staff hav...

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Australia Post - Gladesville Post Shop, Gladesville NSW
Type Shop & Service Point
Address Victoria Road, Gladesville NSW, Australia
Open Hour
Cut-off
Telephone +61 137678
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Reviews

Sydney Shopper - 2022-12-15

I've been visiting this Aust Post for years, and nearly every time I've been in there, the staff have been ARGUING with a customer. Not guiding the customer, showing empathy, or simply displaying some basic service mindset - but straight up arguing with them. The consistent offenders are the two older ladies who work there - an Asian lady and another lady with black/grey hair. Their rudeness and the way the combative way they speak to people leaves me gobsmacked time and again. How many 1 star reviews does it take for Australia Post to take action?

Gerda Lombard - 2022-11-07

I have been to several Australia Post offices from Melbourne to Sydney. This one in Gladesville is a gem. ALL staff are polite, friendly, helpful and professional. I wish them the best because they are the best.

Jason Spiteri - 2022-05-07

Great service, fast and friendly. I don't know what people are talking about I've never had a bad experience. 🤔

Nick Bright - 2022-05-10

(speaking as both personal and business user). Stay away if you value your time an money. Not customer friendly at all. Be ready to wait if staff is chatting with somebody they know(at the counter), zero empathy in case of any issues you might have (because it's not their problem), staff taking breaks at peak hours. And recently costing us money too, because the staff can't even lodge an item properly - when accepting already paid items, they have entered wrong(greater) weight, thus making us pay more afterwards.

Ben B - 2022-07-28

No respect and absolutely appalling customer service. Time wasters, bad attitude and blame you for their machines not working... Very bizarre experience. Incredibly strange people working here. I had a passport photo taken by another at a professional passport photo place because I've heard of the reputation of the service here of one women in particular and I'm just not interested in dealing with that. The same women people are complaining about didn't approve the photo and said there was a "shadow on my neck" and that my head was too big (cool thanks) and said it had been "Photoshopped". So she needed to take another one. Frustratingly I agreed, after a few pushbacks it seemed clear that she was slightly... I don't know... unhinged? And I wasn't going to get anywhere. We took another one and it looked terrible - not her problem, I clearly wasn't prepared to have a photo taken - Just needed to get the job done and leave. It was clear I was dealing with someone who is disconnected from the social norms of a pleasant human being, let along proving good customer service. The printer failed 3 times and we needed to take four additional photos after each failure. Cool, technology fails, it happens. She never apologied for the wait but instead acted like it was my fault for the hold up and kept jabbing me with strange remarks and insults. I said nothing just patently waited - she was on a rampage against me and this printing machine and I'm not sure if either of us would make it out alive. She shows me the photo after it's all printed and done and it was worse than the one I came in with - Same shadow on the neck but this time I had the frustration of 5 photos later on my face. I guess I can only laugh... Noone gets to have a good passport photo. The main takeaway is that Australia Post clearly doesn't care about the long standing complaints regarding the CS here and the fact that this one individual still works there is a reflection of terrible management and leadership internally at the branch and as a national brand. For customers, just go elsewhere.

Frank V (frank) - 2021-11-30

The staff have always been friendly and helpful. Sometimes there is a long line-up, but it's a nice post-shop.

Wang Sherine - 2022-06-20

So rude Especially an older Asian lady with grey hair She is the rudest person ever

Alnert Sad - 2022-06-15

If you are looking for a place that look after and respect to customer it is not a good place

Yicheng Shen - 2022-02-18

We walked in on a Friday afternoon to get a Money Order. When we walked in we noticed that there are two separate customers there complaining about the service and we soon understand why. The staff is either unexperienced trainee or very rude. They miss spell the name on the Money Order and refuse to do any correction claming it doesnt matter. We have experinced 3 lost parcels in the past 12 months and now we know why upon this visit. If there is a 0 star for the google review I would put 0 star without any hesitation.

Michael Barnet - 2023-01-14

Always helpful

Damien Robinson - 2021-09-02

Been a resident of Gladesville for well over 3 years. It's kind of common knowledge if you live in the area about the rude incompetent staff that work in the post office. I've just grinned and accepted it. That is until today where I thought enough is enough. I don't care if it costs me money, time or anything else. I'm taking this as far as I can legally wise from a complaint stand point. Something has to be done about these people.

Yas Az - 2022-09-28

I was there to pickup My parcel a lady there asked what is your nationality your surname is very strange!! What actually that means!! She was also not local as well. That was very rude!

Heartsinahurry - 2020-12-09

Not all, but majority of staff are rude and unprofessional.

Marwan Morsy - 2021-12-20

1 star is already way too much. We live in a unit in front of a bus stop and they keep dropping our orders in front of the building (right at the bus stop !!!!). They dont even ring, they just leave everything outside. Many of our orders have been stolen, we told them several times but they just dont care.

Milly Montesinos - 2020-11-26

Postal staff are patient, professional, helpful and friendly.

Ckawgoproductions K - 2021-01-20

Horribly rude staff for no reason. Go to hunters hill post just to avoid this place. Went to get a passport photo and she started telling me I should leave and brush my hair. I have naturally curly hair due to my heritage. Not only rude but culturally inappropriate. She had dry grey and black hair that looked like a nest

Anastasia Sh - 2019-12-04

Awesome place. Lovely people. They have an after hours pick up where between 6am and 9:00 a.m. you can ring the buzzer and they will open a hatch and give you your parcel

Munkhsuvd Battushig - 2020-08-21

Great experience with service, appreciate a lot.

Yulin Chen - 2020-11-19

So far the worst Auspost branch I have been to. Not just one rude and unprofessional staff but two. The HR should really consider how they recruit people in Auspost.

Twisted Bow - 2020-09-04

So lazy need i say more.

Chan Li - 2020-09-04

absolutely appalling

Ducky Puff - 2018-05-28

Fabulous staff and helpful advice. Plenty of useful information and interesting products and gifts!

Rebecca Dalgliesh - 2020-12-14

Just had such an unpleasant experience with a staff member.... I did not go to argue, I went to try to find a solution to an undelivered package, but I was met with such a terrible, argumentative attitude. Just left the shop with such a bad taste in my mouth, very upset Australia Post!!!! :(

Matthew Corry - 2018-12-31

Great, friendly staff, plus Post Office Lockers out front.

Matthew Jackson - 2017-09-17

A little slow but staff were really friendly to me and quick once i was served

Laura Vanessa Rojas Arbelaez - 2020-10-18

The Asian woman behind the counter does not have customer service skills. Really ride and do not listen to what you have to say. Really disappointing.

Brandito Designs - 2017-12-24

Received a pick up at post office card at 12:45pm on 23rd of December when the post office closes at 1pm and you guys don't reopen until the 27th... How am I meant to get these presents before Christmas??????

Henry Servyce - 2018-02-09

Really useless staff, have been in 3 repeat times for my passport renewal and have been declined for extremely petty reasons. Please get good

O W - 2019-09-14

Slow, inefficient,...

Miro K - 2020-01-12

helpful staff

John Chan (madox) - 2016-10-24

Nice people and parcel locker up front

Craig Starling - 2017-12-05

friendly & fast service

Segg Maiii - 2018-10-22

rude

Sam Dowland - 2017-02-06

Rude staff

Abby Gentle - 2016-11-19

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Peter Velo - 2020-02-28

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Rosie Rotherham - 2019-09-03

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