Australia Post - Condell Park LPO, Condell Park NSW

Hussein A. Ghaida - 2022-12-15

While I know it’s Christmas and the post office very busy for a big area like Condell park and more pressure on the staff since common wealth bank closed so try and appreciate the service they provide. Think positive It’s a great service they doing for every one of us They under the pump and trying to please every one Thank you HAG

Adam S - 2022-12-19

Absolutely disgusted with how I was treated by the old Asian lady at the front desk telling me to not send my packages to the POST OFFICE??? Do your job and get me my package no need for unnecessary commentary, then tells me to get a job like her… minimum wage hahahah what a joke. She needs to be in a nursing home not working in a post office.

Aishah Dannaoui - 2023-01-14

Unbelievably rude, and the staff have so much attitude, it’s ridiculous. Completely unprofessional and blatantly disrespectful. Do not recommend going to this post office.

J Tran - 2022-12-02

DISGRACEFUL BEHAVIOUR FROM THE TWO INDIAN WORKERS AT THE COUNTER. Came in today to collect a parcel. The red collection card did not have a name on it so the Indian man at the counter told me to write MY name down. After ages trying to find the parcel under my name they said they found one for my family members name. I said I could take it as I was already there, though I was waiting for my own parcel with the same tracking no as listed on the card. Then he condescendingly told me “next time do the right thing and say who you are picking up for”. When I replied that I thought it was for me as i have that tracking number, he spoke over me rudely and repeatedly shouted “do the right thing” and “I can be as rude as I want”. The Indian lady also butted in to yell at me lol. Why is it my fault when the red collection card did not have a name on it and YOU TOLD ME TO WRITE MY OWN NAME DOWN. Just shut down already you’re not fit to do your job if you treat customers like this. The other Asian worker was trying to be helpful.

Chris Vance - 2022-12-28

Absolutely Rude and a terrible person that Indian lady has issues look at All the bad reviews all referring to her ..you'd think she will stop being rude to everyone yet she continues to be rude to everyone that's not of a Indian background!!! She come here from the slumps of India and now she pushing her rude way here with her very heavy Indian accent!! Wow can't believe this lady won't be going there any more and strongly recommend anyone not to go there !!! Can't believe Australia post hasn't said anything about this .. just the reviews alone she should be removed or given to someone that's not such a rude person!! And even yells at you if you talk back . I can imagine her pour husband to have to put up with her!!!

Sco Moore - 2022-12-14

Rude indian lady doesn't give you your passel even with i.d different address only post office in NSW yet if you indian they will happily pass it over to you racist!! Rude arrogant will try complaining to Australia Post

Romina Carbone - 2022-09-24

I have no idea what all the bad reviews are about, I have been going to this post office weekly for years and have never had a problem. The staff are kind and professional. Mutual respect goes a long way.

Tracey M - 2022-10-05

Horrible Indian lady at front customer service desk! Would rate 0 stars if could. She refused to give me (the addressee) and the person I authorized the parcel, even after we showed identification. She ignored me when I was waiting for her, was extremely rude, swore in Hindi (my bf is Indian so he understood) at her co-workers, and screamed at us, when her colleagues were trying to help us out. We called up Australia Post, they tried to contact this Post Office, and they won't even pick up despite being not busy. If she gives you a hard time, call Australia Post and they will give you your parcel. UPDATE: It's been one month and I'm STILL WAITING on my parcel. The condell park lady has dragged my case on for over three weeks. I've called at least 9 customer representatives, and they REFUSED the calls Auspost made AND CONTINUALLY IGNORED the request to redirect my parcel (which I submitted a month ago). I don't understand why this Post Office has gotten away with abusing their power till today. It is not okay.

Ted Dobosz - 2022-11-04

I see so many negative reviews here but in my experience over many years of transactions has been nothing but positive. I have always found them to be courteous and helpful.

Vi T - 2021-09-20

Quite quick and friendly service despite it being a busy day.

Sanjay Bhola - 2022-10-05

Absolutely terrible. When I attempted to pick up my mums parcel ,which she authorised me to via the Aus post app, they refused it. The app generated a personalised barcode for me to specifically pick up the parcel. They refused on the basis that my drivers licence had a different address than the parcel. I then gave them the electrical bill in my name and mums address and they refused it. They were very rude and verbally abused me. Aus post on 137678 attempted to help me but the LPO refused to answer their calls! what a joke. 0 stars. Hope Aus post takes away their licence.

Loulou Alam - 2022-09-22

First of all, I called to make sure they were open, the indian lady told me the closing time and hung up in my face which was very rude. I arrive and after giving her many forms of identification she still wont give me my parcel, i confront her about hanging up the phone in my face she ignores me and tells me that because im asking her why she wont give me my parcel. this woman should be sacked, she continuously ignores me and walks away whilst im trying to explain to her that the post man didnt leave a letter saying my parcel will be left at the post office. This lady has been reviewed 0 stars by every person she has encountered, if only the australian post would look at these reviews and realise that her customer service is in the negatives and is not doing their company any justice, especially as she is the manager. She refused to give me my parcel and asked my aunty to come the next day without me to receive it. This is ridiculous someone needs to take control over this post office.

Abu Halab - 2023-01-11

Asian woman rude and disgusting in every way shape or form. Unfortunately, you cannot do much about the indians as they are the owners of the franchise. They can, however, monitor how the Asian is behaving and discipline her being her employer as this is making them loose business.

Kadiatu Bangura - 2022-10-29

Everytime I go in, I get the same horrible service.

Admin Unit-it - 2022-11-07

The Indian lady at the counter is just horrible and very rude.

Danny Nguyen - 2021-10-05

I come here often to post packages and the team here is helpful everytime. Support your local businesses!

Yousef Awni - 2022-11-08

I reckon the staff think they working in a child care and the customers is one years old babies

Sureyya Tunali - 2022-05-30

The two Indian guys over the counter should be sacked! Very rude and no customer service etiquettes. I was told I was holding up the Q because I needed to lodge passport applications! Not my problem brother! I am a customer so you need to serve me!

Mai Pham - 2022-02-12

If i could rate 0 i would have done it as there isn’t any good experience about this local post office. The man behind the counter made things very complicated for customers. He said ‘do you understand what i am saying’ several times as if I’m unable to understand English. I have to use the word ‘hated’ i hated every time i came and pick up my parcels at this post office. As a full time weekdays workers i was not home most of times when things hot delivered to my place then had to go and collect it at post office. I called Australia Post customer service to have feedback on this post office, however they said because this is a franchise they couldn’t do much. I also hope Australia Post can take customer feedback and have a store inspection on the quality of services this post office is providing to customers.

Omar Hamzah - 2022-02-25

The Asian lady at the front desk was soo rude, she should be fired.

Sam Dib - 2021-07-09

Don’t understand English very poor customer service.

Maryam Alshanteer - 2022-06-02

Unbelievable how rude the lady working there is! She makes picking parcels up so complicated!! She butts in and makes the situation so much worse while the other workers would try to help me out. She’s soo rude and arrogant!! Someone really needs to teach her some manners. So disrespectful to me and my family

Maryam Khasri - 2022-09-07

Worst customer service very rude!

Mariam Tajjour - 2022-04-20

If I could give zero stars I would. There were two amazing workers behind the counter today that were very helpful and catered to my needs. But there was a women who spoke to me like filth. Demanding I place my boxes in a certain area with such a rude tone. Then going off at me about how I changed my mind about my post. This is not the first time. A few months back a man of an Indian background (just stating race as I'm not aware of name ) pretty much spoke to me rudly because I was not wearing a mask of which I'm exempt. He then says you're not exempt if you don't have a letter from your cardiologist. A massive LOL. Australia post please do something about this as so many people are un happy of there service. Let's just say I walked out furious and it triggered my anxiety. I really hope Australia post are reading all of these reviews.

Mohamed Awadallah (zakaria Abu Malik) - 2022-08-20

All staff so rude and unprofessional

Aisha Al-qattan - 2021-09-27

I am DISGUSTED that people who run a business that is going to be serving people of all religions can be SO RASIST😡 I HOPE YOU GUYS GET SHUT DOWN!!! SHOULD BE ASHAMED OF YOURSELF!!!

Yahia Mustafa - 2021-10-14

Worst post office and customer service hands down

Fooie 123 - 2021-10-05

Just had the most wonderful experience with Australia Post here at Condell Park LPO. The service was fantastic and the staff were helpful and well knowledgeable. It was the first time I sent parcels overseas and the help from Quoc was such a huge help, that he took the time to show me exactly what I had to do in order to ensure the parcel arrives at its destination. Thank you so much Australia Post Condell Park !!

Jouhayna Khodr - 2020-12-05

The workers are always nice to me and help me with sending my parcels.

Elli Tran - 2021-01-13

Terrible customer service, rude and unprofessional. All I wanted is to double check my email address to see if it's spelt correctly as the screen was facing the counter, however it was impossible.

Em Jas - 2022-08-26

SHUT THIS PLACE DOWN!!!! These people should not be allowed to run a Post Office. So bloody rude and arrogant. They should avoid any job where customer service is involved.

Hanna - 2022-08-13

Very rude and disrespectful

David Li - 2022-11-18

rude and not helpful

A R - 2019-12-27

Always kind and polite with my wife and I. If you treat people well, you will usually get the same in return. They have been very helpful over the years and will often go out of their way to help. Keep up the great work guys!

Farouk El Hassan - 2022-07-16

Horrible service.

Eugene Idubor - 2021-09-29

I completely echo all the negative reviews, worst service i have ever experienced, showed them proof of my old address they still refused to give it to me the parcel and sent the parcel back, speak in a demeaning tone and actually called me a liar, when i had all the evidence that it was my parcel, they have no idea how to run a business, if there is anyway to shut these guys down please everyone should chip in with ideas,

Muhammed Aslam Khan - 2020-11-27

Very friendly staff.

Naz - 2021-08-11

I was VERBALLY ABUSED for standing in the left queue and not the right. Apparently there are markers/arrows on the floor that are meant to indicate something like I am meant to understand them. The turbaned man yelled at me behind the counter that if I'm not buying a lottery ticket then I'm in the wrong queue. No signage whatsoever. I will be making a formal complaint to Australia Post.

Sarah Chaalan - 2021-11-16

If I could give 0 stars I would Honestly I don't know why I went in today even after the fact that everytime I come in I get a really bad experience. I went in to the post office today seeing as I am a local with a full time job I have no time for anything really I needed help with a few documents which would've been a really simple task but it resulted in condescending remarks made by the man behind the counter. Overall disgusting customer service and downright rude!! Please please the area of condell park demands new management and ownership of the post office.

Serena Tajjour - 2021-03-26

How are they still in business! Worst customer service ever, none at all! Extremely rude and arrogant! Both husband and wife! Australia post should really see into closing their store as they are not worthy of having this business. If i could give no star that would be sufficient enough! I really hope they change owners, no one wants to see their miserable faces!

Lily Tu - 2020-06-10

Totally agree it's disgusting service and extremely rude

Noemi Paredes - 2021-06-18

I just called to make sure my parcel was still there because I don’t usually get my parcels sent to Condell park I usually pick up my parcels from Bankstown post. I called just in case they have made a mistake because I haven’t received a second notice. He didn’t want to assist me instead he goes we’re really busy can you come in I’m not coming in if my parcel isn’t still there. And I go can I please speak to a manager and he goes I am the manager. I told him that if I can please have he’s name because he’s very rude and he just hung up the phone. Terrible customer service coming from a so called “manager” so I just went in and my parcel was there what a joke of a post office .

Raja F - 2020-05-28

Very rude and unfelpful. Called up to see if my package was being held there, the lady refused to check for me to save me the trouble of going in and said call Australia post and hung up in my face.

Stephen Williams - 2020-05-18

Haha unbelievable, try the service & you will soon find out for yourself.

M Red - 2020-06-19

Worst ever. Always having issues with my parcels Unhelpful.

Bryan Mcmaugh - 2019-11-16

Have always been extremely helpful and friendly

Ahmad Safi - 2020-03-09

WORST SERVICE IN THE SUBURB, idk why my parcels even redirect here when I live closer to dargon street post office. Very rude and disgusting behavior, even worse on the phone

Kevs908 - 2018-11-09

Hoenstly been using this Australia Post for a while. I don’t seem to receive the issues that many other of the customers have faced. The I presume daughter of the business is very nice and helpful. Overall Average store

Donya Rahavi - 2020-03-12

Extremely poor service and customer service. Signed off on my package for over a week and then said they hadn’t received anything. After receiving a message the week after saying it’s awaiting collection, they were hesitant to want to give me the parcel after showing them my LICENCE (with a differing address) and a bank statement with my address and preceded to argue with me instead of offering apologies.

Susan Hanoush - 2018-07-31

Disgustingly rude. Especially (I assume) the male owner. I had ordered something online with the option of it being 'sent direct to pick up from post office.' Before he went to collect my parcel he then gave me a lecture about why I shouldn't do that and that I should have it sent to my own address instead. I didn't understand why as I would still need to come back as I work during the day so it would be the same. Then he said that if he couldn't find the parcel it wouldn't be his responsibility. He just kept telling me off for something I thought would save everyone time! Absolutely ridiculous!