Australia Post - Cloverdale Post Shop, Cloverdale WA

Esther Hew - 2022-07-12

Went in to pick up some passport application forms & had both my kid’s photos taken at the same time. Maria was brilliant & absolutely patient especially with my bub. So thanks very much for making this a less stressful experience! She even gave my bub some stickers after to cheer her up ☺️ thank you once again!

Sonam - 2022-10-18

Rude and unprofessional staff esp Merry if I am not wrong. I know they had a long day but it’s not something expected out of them to pour it down to customers.I suggest some customer relations training urgently.

Richard Lue - 2022-06-15

horrible staff with very very bad attitude to customer, completely careless to customer's need

Indu Bala - 2022-04-04

I asked the old lady at front to give me application form for passport. She said “do it online.” I asked her again sorry but I need form and she replied “you already submitted why you need more?” I replied “I need for my friend” She walked with off mood and handover me two forms without explaining why she gave me two. it was so rude it’s none of her business why I need it. I also know I can apply online but your staff pick up very small thing which I understand. MARIA helped me with my application I was happy with her service. Please hire the young people who are more energetic and eager to serve.

Endless Viewfinder - 2022-06-21

Worst service. Some ladies who works at their don’t know how to do customers service at all.

Nicole Malubag - 2022-10-18

Oh boy where do i start. I went to the post office with my father to renew my passport but my dad didnt realise he had to had the witness sign the box to prove he’s a witness. The old lady at the front (her names pat i think) kept repeating the words “they need to see you sign it” even though we understood what that meant. My dad obviously was a little confused because he had signed it in front of the witness and all she had to say was “the witness also has to sign the paper”. Then i explained to her what my dad meant and all she did was told us to wait and tried to find her filipino co worker to speak “philippines” to us. Not even tagalog just “philippines”. Furthermore, instead of telling us what else we need to include to finally renew my passport she tells us one thing then sends us away. Next day another girl told us we need to bring more paperwork in for proof so it took 3 days overall to finally have my forms accepted. This store is really unhelpful and staff treats you like youre their student or child instead of treating you like an equal. So many instances where they’d get annoyed at POC customers and its SADDENING to see those things and you cant speak up about it For instance, the girl taking a toddler’s passport picture WAS NOT HELPFUL AT ALL WITH THE CHILD. She watched the muslim mother struggle with getting her child to face the camera and looked even more bored and annoyed when she didnt even encourage the child to look her way for the photo either. Its always dreadful when going to this place, not just for me. Manager isnt any better either because they just hire the worst people at customer service. Then again, im only a child so why would they care about our opinion.

Ali Shir - 2022-09-24

Worst post office ever full of these old ladies with no patience and very rude with customer. That old Asian ladies with bad breath. They just wanting avoid serving customers. I wish we had better people working there.

Putra Pidie - 2022-05-14

You guys made no rules. And you unfriendly

Rhiannon Flynn - 2022-05-05

pack a lunch if you need to go to this post office the worst customer service and the slowest service its rediculas

Blake Dorant - 2022-04-26

Always a very long queue, always very slow service. Self serve counters never operational to reduce queue time, always locked.

William Massam - 2022-06-16

Rude Staff, terrible customer service. Go elsewhere if you have a choice.

Babak - 2022-03-29

Poor customer service , no knowledge , this might be across the board for all outlets .

Iris Ho - 2022-11-21

Sad service, happened to have a lady who serviced me on an weekend with an annoyed face during the whole process, the way she talked was very unprofessional and rude.

Muhammad Usman - 2022-04-20

I visited this branch today requesting for a statutory declaration witness service. I was informed at the service desk to wait and that they have informed the Post Office Manager. After 20 minutes, I left without someone attending. Never ever to visit again!

Sarbjit Singh - 2022-11-16

Great service with smile 😊

Crypticphase Art - 2021-09-06

I'm honestly furious. The delivery guy was out the front and I walked out to grab my delivery within SECONDS OF HEARING HIM, and he ignored me, and put a pick up slip into my letterbox while I was standing there right Infront of him READY to grab my package. Everything was witnessed by my neighbours and my roommates as I was calling out to this guy to just give me my order. GROSSLY UNPROFESSIONAL.

Micheal - 2021-08-03

No organisation in this branch, Have 6 windows but use 4 for sales and 2 for ID, although only have 1 person who can do ID forms Queue congestion is an understatement Was made to come back twice due to poor staffing numbers

John King - 2021-09-25

good to see post office in Belmont

Slex Service - 2022-05-02

Google please update the address in shopping centre.

Queenshop Nana - 2022-03-27

An old woman called me very rude and said, "If you don't pick up your package today, I'll return it to the delivery centre." It wasn't more than 10 working days. Very rude!

Will Bettison - 2020-09-05

Very spacious and well thought out interior. Friendly staff.

Dijit Soman - 2022-09-17

Staff are helpful

D Fisher - 2020-03-18

Went in for passport renewal, certificates I had were accepted only problem was my reference left out my middle name. Went back a second time now with middle name on completed form once again accepted my certificates but the middle name entered was to dark so needed to go back to friend to complete again. Decided to make sure this form is accepted so completed a new one this time everything perfect. Back to the post office now I’m told my certificates will not be accepted. I explained I have been here twice and both staff members accepted these only rejection was with my middle name . No would not accept it now they decide to find a fault with my certificate. What a waste of time please make sure you check the form twice before going in I would hate someone else having there time wasted And just to add I had my expired passport with me that I used the same certificates to get first time around. Good luck with them

Jayne Owens - 2020-01-08

Great service from the male Staff today,he knows his information and was very helpful. Will definitely return.

Mangal Rasiah - 2018-08-31

Had a very bad single experience few months back. A counter lady stole money. when I paid a bill,She took my money and counted it with less 20$.i asked for all the money back. She refused to give. So I let it go. Don't pay bills at counter. Use the machine. All other staff are friendly and good.

M. G. - 2020-01-09

The Team at Bentley are fantastic!! Go there for all your postal requirements - plus plus plus! 😊

Irene Pickett - 2019-12-10

Terrible Service. I just want to take my baby’s passports photo. And the staff is very rude!

Jayde Mcmeekin - 2020-02-29

My package had to be picked up as I missed the delivery which isn’t the end of the world, however when going to pick up my package i was informed that they gave it to the wrong person( had a name very similar or something) Not sure how this happened as I was asked to supply my Id and address so clearly someone was sleeping on the job. At this moment I’m waiting to find out if the other customer would bring it back, very upset with this terrible service!

Margaret Tyrertyrer - 2018-10-26

I came in for my appointment early to have passport photographs taken and lodge a passport application. I received excellent service from a male member of staff and he was patient when i made a mistake and he needed to print a form again. Thank you for your patience.

Tina Johnson - 2018-12-11

I came in to lodge a new passport application which has turned into a nightmare with misinformation sending me into damage control just to get additional documentation which is holding me up from traveling to my family in time for Christmas celebrations this year 2018. Don’t even know as today’s date if I will make it in time. All the above is despite the polite staff 🙁

Arbill Angelo Sumague - 2019-02-13

They need younger staff here. Staff has been very unhelpful. The last time I’ve been here was when I applied for a passport, everything was fine, except for the barcode on my form which won’t scan on their counter for some reason. I’ve been told in a very ‘bossy’ (as if she was talking to a child) manner to reprint the form and come back the next day as they will be closing soon. I was so frustrated as I took an effort to leave early from work just to make it to my appointment and they didn’t even offer to at least reprint the form (which I’m sure they can - it’s a post office!) or even hold for a few moments while reprinting the form from the shop across. Zero care factor, customer service doesn’t exist here. 1 star rating is too good for them.

Jelvie - 2018-03-01

The staff here are extremely rude. Especially the manager who doesn’t know how to politely deal with a customer enquiry. They definitely need a new manager and new staff members who know how to be polite and make you feel welcomed. Thumbs down for customer service and experience.

Juliet Pang - 2017-09-06

Popped in to grab stamps and mail my letters and staff was very helpful at the self-service station. Very new and updated services. Haven't tried counters so can't comment.

Rizal Farok - 2018-02-22

the interior is clean and nice and very well spaced out, which definitely helps whenever there is a long queue. they don't have much "other accessories" on sale - unlike other branches. but its got what you'd expect from an AusPost branch. there is also a self service section, and the staff working here are mostly very friendly and helpful.

K U - 2017-11-04

Short older lady with short hair and bad colour... she needs to realise she is in customer service industry. She speaks to you as if she is your boss, teacher or parent. Quite rude although not necessary wrong. Can be helpful but only if you are super nice to her. Who is the customer here?? I hate having to come here to pick up my parcel.

John Abramsky - 2018-10-17

women should guide the house and look after children KJV1611,like to pay bills in w.perth,told the old ugly one how much she could not do it, very rude, told me to go no one was waiting.My way or high way.Men is leader stupid feminists, worse country in the world.

V Tan - 2020-06-22

Rude Rude and Rude

Kdance Law - 2018-02-13

I went to the Aus Post Rivervale to submit the application for passport and they said i have to do it at Aus Post Belmont Forum so i drove down to Belmont Forum and it was close to closing time. The lady there said "No,we not doing this now you have to BOOK AN APPOINTMENT. The review duration would be 15mins so i ask if that possible if i arrange tomorrow at 4.30pm cause i finish work at 4.30pm then she said NO YOU NEED TO BOOK AN APPT TAT B4 3.30pm. You are working and i have to work too!!!!!

G C - 2017-03-31

Nice staff just so slow but thats like ever post office to be honest.

Jim Dee - 2017-01-11

They claim to offer parcel pickup between 06:00 and 09:00 at the external door. No one is answering the door today and it's 06:20. Thanks for wasting my time

Sueallen Menezes - 2018-01-29

Worst customer service ever! The team is rude, unheldful, slow and each member of staff has their own set of knowledge and rules!!

Luke Stokes - 2017-04-03

The staff were friendly and helpful sorting out my passport.

Christopher O'neill - 2018-09-28

Spacious, new and well located close to one of the main shopping centre entrances

Yanni - 2018-08-17

Overall service is good, policy is policy, can’t blame the staff

Natasha Broun - 2018-02-28

Every staff member has there own set of rules when it comes to collecting parcels so over it!! hate coming to this place!!!!!!!

Jonathan Joseph - 2016-08-13

Not recommended for passport size pictures or any. They have very bad results. If you are 20 you will look 60 and sick.

Hui Ying Yang - 2019-01-11

It’s near by AUDI exit!

Maria Trekka - 2016-06-03

There is a lady their who steals your money when you're paying your bill. The full amount you pay does go through because she steals a portion of it.

Alex Friedrich - 2017-01-23

Have always been very helpful.

Ngaruma Nathan - 2017-07-28

Dumb numb nuts at this place need some young people not old ladies