Australia Post - Chatswood Post Shop, Chatswood NSW

Craig Gleeson - 2022-04-29

Brilliant staff. I was having problems with Foreign Currency which hadn't arrived on time, not the fault of the Post Office. As it turned out the exchange agent hadn't posted it. Staff took my phone number and called me several times to firstly advise that it wasn't in and secondly (Alleluia!!) It was in. Excellent, friendly service. Well done👍

Yulong Qiu - 2021-10-19

The service is so poor. Your staff need to learn manners. Very slow and I’m really disappointed

Samantha Hegvold - 2022-08-27

Would give zero stars if it was possible to. Chronically understaffed. Saturday morning, three staff working and about 35 people in the line. Waited 10mins and the line did not move at all. On previous occasion I tried to post an a5 home made card to the US and was told cheapest option was $15!! Went to the post office at Cromer the next day and it cost $5. Slow and do not know their options or product range .

Rebecca Jones - 2022-04-08

You guys need to either change your opening hours on either the website or missed parcel notice. We missed a small package today, despite replying to a text the night before answering YES to leaving in a safe place (ie letterbox or front door) Your website says you’re closed on Saturdays yet the notification says you’re open. Which is it?

Hands - 2022-06-15

I went to this post office to put in the passport renewal application for my son. I was dreading it actually, based on the negative reviews but I must say that it was a pleasant experience for me. There was a queue, but it moved fairly quickly as there were 6 staff servicing the customers. I got this gentleman called Rowel and he was courteous, professional and full of grace. I made a couple of honest mistakes on my form and was worried he might just tell me to go home and re-do the whole form, but he was very understanding and corrected my mistakes on the form (of course I had to initial it to acknowledge the correction, which I was happy to do). But I did notice not all the staff were equal. Some were like him and seem friendly, but some were a bit short-fused and snappy. I'm glad we got him. Thanks Rowel!!

Jessie Wang - 2022-06-04

Terrible service. Wrong opening hours for Saturday. I arrived at 1.20 and they said they closed at 1 instead of 1.30 as stated on Google. The door was still half open and there were still customers being served inside but they wouldn’t let me in even though I explained I drove all the way here to post things on a Saturday according to their working hours, and it would be difficult for me to do so on a weekday. They couldn’t care less. I asked to speak to the manager and he didn’t even bother coming out. Customers are obviously not at the heart of what they do.

William Lin - 2022-06-04

Worst customer service ever, please go back to training

Chloe L - 2021-09-13

Terrible mixed up of my return parcels and caused lot of inconvenience. No apology at all

Caroline Ge (caroline) - 2022-06-16

I just wanna say it’s terrible service with a lady who has long curly hair and also ware a glasses. I don’t understand why she looks so impatient and mean. When it’s my turn, she just staring at me without even a hello. Then, I start to lodge my application, I can feel her impatient DURING THE WHOLE PROCESS. Barely leave any complaints online but can’t stand this one.

Dominic Tam - 2022-07-19

Staff are friendly and service is fast. Conveniently located in the train station complex.

Markus - 2021-12-23

Friendly staff and Fast Service. Chatswood Post Shop is a large Australia Post Store which is always kept clean and is well staffed and well stocked. Even if there is a queue it often moves quickly. Conveniently located within Chatswood Interchange very close to the Train Station entrance and exit. Passport photos are available, Printer Ink, Small Gifts, General Stationery and more.

Peter Kho - 2022-08-24

The male elderly staff with glasses should not be in customer service. One of the worst, unhelpful and unfriendliest person I have ever met in my life.

Jeremy Gillett - 2020-11-23

Very polite and good detail on products. All parcels I have sent have been delivered. Cheers

Huang Karen - 2022-12-03

Friendly and efficient

Chris Yeoh - 2021-12-21

The staff were lovely yet displayed utmost professionalism when dealing with lost parcel. I’ve seen some customers venting their non-post related issue but the staff approached them patiently, until exhausted all their strength to solve customer’s problem.

Em - 2021-09-12

I used to come here all the time when I still lived in Chatswood. It was normally very busy, but the service was always pretty friendly. I never really faced issues because all I would do is post stuff and never have to ask for help. As long as you're doing something simple, staff seem pretty friendly.

Daniel Han - 2021-10-02

Poor service. I don't like writting bad review but this one I have to. I was returning my parcel. I asked this old white man at counter "could you please tape the box for me. Because they aren't left at the table" And I wonder if he misheard and then he literally tossed my parcel into the basket. Everything falls out. I was like sigh... When he sees my upset face he start to argue and shouting at me, saying "oh well I need to tape!? NO!" but I just asked you nicely could you PLEASE? And he is just not feeling guilty This old man should be fired honestly. Not the first time I see incident. WHY WORKING AT CUSTOMER SERVICE WHEN HE CAN'T CONTROL HIS ANGER.

K H - 2021-01-04

Rude old white man receptionist.. inappropriately judged me. Terrible customer service!!

Ming Tsui - 2021-01-27

Terrible customer service and very judgemental staff.

Douniwan Hehe - 2022-08-05

Worst customer service

Dr Mihir Bakshi - 2020-12-18

Literally the most efficient post office in the country

Nishi Parikh - 2022-09-05

Tips going to this local post office is avoiding that old Chinese female officer. She’s moody, terrible at Asians and I’ve seen it myself a handful of times. Wait for someone else.

Nina Beilby - 2020-07-16

Staff here are fabulous. Conveniently located by the station. Good stock of products

Anya Boediman- Suwanto - 2022-03-29

Service by Damien.K was appalling, I usually don’t complain or write terrible reviews about places but this is just a warning to those going to this post office. He was rude and dismissive, I think he forgets he works in a customer facing role.

Serena Zhang - 2021-09-27

Very poor service, I've been there twice, once for sending a parcel and once for collecting parcel. The staff there was so unfriendly and impatient. Feels like they just want to get things done quickly and if I have any extra questions they will be very impatient and just want me to vanish straight away.... I got a message saying my parcel is at the post office and I should collect at counter, so I went there but the staff said it's at the locker, I should've used the code to collect. When she said it I could feel she was very impatient, I guess it's because she thought I wasted her time.....

Tomasz Mikolajewski - 2020-05-19

Professional and friendly staff, always ready to help. I really like going there.

Ahsin Shakil - 2020-12-07

Moved to the new location at the Station, (tunnel for Thomas St side)

Xiao Yang - 2021-09-10

Praying for her.

이연희 - 2021-08-19

I’ve been to here first time. The staff who I talked was so rude. I didn’t know which was fast way when I send the simple letter and notice my receipt had already information about tracking number. I wasn’t good at communiting in English either, so didn’t understand English well. Why she was very so picky and annoyed at me? The lady who wore black and bobbed hair, short height, with glasses and was standing at the end of the right. Don’t like her way of speaking. I went to there happily but was in a very bad mood when I got out from there. When I am gonna visit here next time, I will avoid her. I can understand why your score is too low.

陳佳盈 - 2020-01-03

Good efficiency. Very appreciate to the social team on Facebook for replying me so quickly and give me the helpful advice.

Sneha Sharma - 2020-12-23

Very very very rude customer service

Happy Walek - 2021-02-03

Friendly and helpful

Aliki Anadena - 2021-11-02

I’m a frequent goer to the Chatswood Post office and have been enjoying their services and the efficiency of their staff for the past 3 years. Today, however at 10.40 am, when I wanted to send a package overseas, there were two issues I encountered: 1) no clear instructions/guidance on how to prepare the custom declarations. This was usually done by filling out a paper custom declaration form but they have changed the system recently. I just found that out today. All I found was a sign at the table that reads “preparing your custom declaration” and there’s a QR code underneath. No announcements, no instructions. This QR code sign could easily be missed because there are so many QR code these days for COVID 19 checking in etc. A nice staff member helped me navigate through the Auspost office website to find the online form and told me briefly what to do. 2) When I was about to get my package processed for shipment, I was met with rude staff (an older lady, around 50s, Asian descent). With the new system as per 1) you had to show a text message sent by Aust Post as confirmation of the submitted custom declaration and provide the barcode to them. This lady impatiently asked me to show her the barcode. Afterwards she printed the custom declaration form and asked me to sign my name. She put an “X” on the form, indicating where to sign. However this “X” was placed outside the signature and date fields. I was a little confused, still processing the new process and signed it anyway. She saw where I signed and with exasperation and huge sigh, said “not here, HERE!”. I understand that your employer/manager rolled out a new system and the staff probably scrambled to adjust to it but good customer service should always prevail. Your customers are adjusting to the new system and are not familiar so you should exercise some patience too. Better yet, make proper announcements and give written clear instructions somewhere in your post office so people can follow.

Eunice Fung - 2021-08-30

This morning before noon, I went to this post office to do whatever I needed to do and asked some questions about renewing passports. The small lady with short black hair (bob to touching shoulder length) and black rimmed glasses was getting quite annoyed at me when I asked a few more questions to clarify my query. When I showed her what was written on the Australia Post website to illustrate my point, she got angry and gave me very bad attitude, screaming and shouting and waving both hands at me saying "I don't need to see the website I know it! I'm 100% sure we don't!". I was so shocked that I didn't know how to respond and left in sadness. Why would you speak like that when your job is in customer service? If she doesn't like this job, just leave. No need to speak to customers like that at all.

Jane Pham-nguyen - 2021-11-25

First time at this post office and its around 1-2 hours away from where I live. The staff do their job and get it done but they honestly can’t care less about you being there so don’t expect friendly treatment 😊

Velicya Nyonawan - 2021-05-23

Worst post office ever service is bad, took me 3 trips just to get my own parcel because so complicated!! Avoid sending your item to this post office better send it to your workplace if you’re not always at home

Mal - 2021-11-08

Just trying to get an application processed, and the document barcode and QR code all there, nice and clear at the top, but the woman at the counter said the bottom bit of the print out, which just says page 1 of 1 is cut off in half, totally irrelevant information, so she wouldn't accept my paper works. SERIOUSLY?!?!?! Do they do this on purpose just to annoy customers? Total waste of time.

Natasha Walton - 2019-12-17

I love my local post office! Slowly the team there has just gotten better over the last few years, and now they're a bunch of really friendly, truly helpful and considerate people. Going to the post office used to be such a chore, but not anymore :) I hate when I order things and they're delivered by anyone other than Australia Post!

Ying Liu - 2019-10-24

Terrible experience.... I took photo here for visa application. The old employee typed in wrong e-mail address and didn't double check with me. After he sent the soft copy of my photo, i found i didn't receive it. I told him that you typed a wrong letter of my email address. Could you please send it again to my correct e-mail address. He refused in really really bad attitude and said if i require to resend the soft copy, i need to pay another $18.... This is really ridiculous.... why should i pay for other people's mistake. I didn't receive my photo which i paid to due to his dereliction of duty and the only thing i received was a whole day's bad mood... Disaster

Richard Hughes - 2019-03-27

I went in to return an item, but didn’t know what package to use or how to best send it. Rowel was on the floor assisting customers and helped me select a package, comparing the price vs protection offered by a box and gave me great advice, he then helped me pay for everything and seal the box before taking it off my hands. It was very quick and a fantastic customer experience! Thanks Rowel!

Jason Jang - 2021-07-01

Very shouty and inconsiderate staff I encountered. First time doing something so of course I will ask questions. Immediate shouty, humiliating and angry response from this lady staff. I understood what she was telling me but you don’t have to shout and be rude about it. Went in aware of the low star rating but wow ok I get it now.

James Shen - 2019-12-30

Fast and efficient service. Got my application submitted without a hitch and the staff member explained processing timeframes and other information clearly. For wait times, there were 7 people in front of me but only had to wait about 5-7min.

Info Sydney Sailing Tour - 2019-09-12

Post said address is not exist then return to the sender... I have checked address from sender, nothing wrong with it, it is a single house, easy to find.....

Doctor Maz - 2019-05-25

Friendly, efficient staff at Chatswood P.O make the occasional short wait worth it. A big thankyou to the very helpful and cheerful counter staff.

Dolly Lorren - 2019-09-16

It was a good experience in this post office Very friendly service And patients

Chen Zongzong George - 2019-12-20

Worst ever post office in northern Sydney! Staff has no patience and always give clients inaccurate instructions.

Garii Kim - 2020-11-14

Went here on Saturday around 10 in the morning. Big queue as expected but moving relatively quickly thanks to a lovely lady Yen who was smashing it on the day unlike other employees. I can see why there are so many negative reviews as I could overhear how "rude" two other employees were. By the time the other were finishing helping one customer, Yen helped 2-4 with more difficult requests. Absolute legend - look for her if you want an outstanding service. To the defence of other workers on the day, they aren't necessarily trying to be rude, perhaps a lack of communication skills - that's all. Once again, huge shout out to a lovely and super friendly lady - Yen. If majority of post workers were like her, there wouldn't be a need for couriers or sendle.

Hooman Zomorodian - 2017-08-01

I ordered something from Ebay and used Parcel locker if this post office. As claimed it was easy to register. It was free. And I got message and email when the delivery was ready. I found the place easy thanks to other friends who made comments before. And could pick it up very fast. I will certainly use it more often as it is just 1 min from Chatswood station and I can pick up my deliveries easily.

Jsbtools - 2020-08-26

No issues at this post office, at the moment staff there look a bit overworked and stressed. Saw this girl asking the staff member the same questions over and over and the staff member kept their cool, I would not have. Kudos

Tony Jiang - 2021-04-21

The customer service at Chatswood Interchange post office is TERRIBLE. The staff (man) with grey hair and glasses should really learn and improve on his customer service standard. If he is not happy for whatever reason, please take leave! Don’t work there!! Why should customer suffer?