Australia Post - Alexandria Post Shop, Alexandria NSW

Janomes Martinez - 2021-07-14

Staff always very helpful and accomodating, especially Libby 😻

Jack Bower - 2021-09-06

Great & polite service from Angus. Phenomenal staff member and super helpful.

Joanne - 2022-08-05

Very helpful and professional staff. I received a call when some bulky packages arrived whilst we were on holiday and it was easy to sort everything out. Really appreciated the caring and excellent service.

James - 2022-02-20

Horrible place to go to they're completely inefficient at coordinating deliveries.

Jean-philippe Gilbert - 2021-11-03

Thanks to Angus for the great customer service and communicative joy. You’ve made my day mate 👍🏻

Mahsa Mahdavi - 2021-10-13

They should update their website! No witnessing the signiture or even printing is being done here!

Luke Tebbutt-russell - 2022-09-07

Rude staff member who I dealt with. Refused to give me my parcel even though I showed 3 forms of proof of ID. It was simple, I was authorised to pick up a parcel from someone else (a family member) however she just could not figure that out and treated me like I was trying to steal something. Finally once I proved I lived where I said I did she handed it to me with no apology and acted like she was still suspicious of me. Terrible service. Never knew it was so hard to pick up my own parcel.

Grant Doran - 2022-09-21

Not sure what the bad reviews are for. Ive always found the service good and everything fine.

Olivia Rae - 2021-08-30

Wonderful experience. I was served by Angus and he was fast, super helpful and very friendly. I will most certainly be back!

Jim M (visionair) - 2022-08-23

Useless post office, staff need to be sacked and location needs to be closed down. Went in to collect a parcel, and would not give it to me because i did not provide them with a payslip to say i was the owner of the company, even though the parcel was clearly addressed to me. Go figure. I have had thousands of parcels delivered to other post offices where i show my drivers licence, these people want a pay slip to show i own the company. What the hell are they smoking in that place? I have only ever been twice to this post office (not by choice), and I have had issues both times.

Kris Kumar - 2022-06-27

Very friendly staff unlike my own LPO, The kind lady went out of her way to make sure my lost delivery was investigated and was very professional. Good customer service should always be acknowledged and not taken for granted.

Bruno Rodríguez Armesto - 2022-08-22

A normal post office, generally with three people staffing it. It has some stationary, books and other generic products. Not too bad.

Angela Kim - 2022-06-21

The best service ever!!!! Angus (I hope I remember his name correctly) helped me to send big boxes to overseas. He was so patient, kind and helpful. I was a bit stressed, as I was not organised enough and there were quite a few people waiting behind me, but Angus helped me to organise my stuff and directed me to get ready to send the boxes to Spain and Korea. I really appreciate his patience and support!

Belle Femme - 2022-11-11

Staff Nikhil's service is awful and extremely unpleasant. I have waited for my parcel for 2 months but it hasn't been delivered to me, so I called 131318 for help, my call was transferred to him, who is from the international team. Firstly, he gave me the misleading and wrong information. He said your parcel has been sent back to the sender and you won't get it anymore. While the Au Post app said your parcel is awaiting for international departure, but it hasn't been handed over to the air or sea carrier yet, which means my parcel is still in Australia. Secondly, I asked to talk to his manager, he said I can't talk to his manager, I need to leave my details and request a call back. I asked what his manager's name, he said his manager won't call me because she's on holiday. He said you need to wait until Monday, someone else will call you back. Last but not the least, I have waited for the parcel for 2 months and this is urgent, I asked him to transfer me to someone else, but he hang up the phone. Nikhil doesn't have any sympathy or mercy. He doesn't think in customers' shoes, but only care about himself. I have waited for 2 months, how frustrated I am. When I call the customer line, I'm seeking for help, not expect the misleading information and arrogant + none of my business attitude. He made the situation more difficult.

Daniel Fischer - 2021-07-12

Friendly and helpful attitudes of staff

S. S. - 2021-12-28

Best post in inner west

Allycia Schwartz - 2022-06-14

Always so lovely and helpful

Yunita Sb - 2021-01-07

I think the people who are working here definitely need a bit of sweetness. Not being helpful at all and borderline rude. Especially a lady called Liby. I do hope they can improve.

Emma Ritchie - 2021-12-03

I’ve always had helpful pleasant experiences with the staff, I also use the parcel locker all the time which is super convenient.

Chris Hick - 2022-11-04

The customer service isn't amazing but the most egregious problem is the opening hours. 9-5 weekdays only. This is simply unacceptable and impossible for anyone that works a regular job to collect their package.

Zac El - 2022-11-10

Very friendly and helpful

Al - 2021-10-29

Angus was awesome 👌👏👏👏

Emily Blackburn - 2021-08-16

Liby was very lovely and informative! Helped me set up shipping for a small business and took initiative with helping me with my parcels :-) the ladies here are always very lovely and accomodating! Thank you very much.

Laura Darlow - 2021-10-08

Lovely staff who try their best under super challenging conditions with Covid and public holiday's!!! They do an awesome job & are so lovely!!! p.s To anyone who is posting mean reviews the staff read these so go be a Karen elsewhere & I will continue to have great interactions with the nice people who work there

Preston K - 2021-12-06

Good👍🤝

Torie Welton - 2021-11-26

I went today with my partner to lodge our passport applications. The service was exemplary. The staff member was experienced, kind, and extremely quick to complete the necessary paperwork. Best post office experience I have ever had. Thank you.

Mandi - 2021-10-16

The fact that this post shop is not open on the weekends is utterly ridiculous. People who work full time cannot pick up their parcels. Please reinstate the Saturday morning shift.

Alicia Ha - 2021-07-15

I went to pick up a package, showed her my barcode and had my two forms of non-photo ID ready as per the website requirements for picking up packages. Apparently these were "insufficient" as she refused to accept my medicare and credit card that were mentioned as valid identification. I lost my waller previously which had my drivers license and also my passport is kept at home for safety reasons. Hence why I wanted to use my non-photo IDs. I am lucky to have captured a photo of my passport on my phone to show to her but if I didn't I would have travelled 1 hour to get my identification REJECTED. Please be cautious when picking up your packages.

Simon Gaudin - 2022-02-21

the opening hours of 9 to 5 are the most inconvenient for working professionals, and the lunch break of 1 to 2 makes it simply unworkable

Maria Mor - 2021-08-10

The staff, especially Libby, are very pleasant and helpful. I wish people give more appreciation for the service Australia Post provides.

Indri Kristina Hardjasatya - 2021-08-11

Liby at the counter is very rude. She may not mean to come across as such, but speaking down to me as if I didn’t understand English and throwing my applications paper back at me certainly spoke volume. Pls give her more customer service training.

Hamid Babapoor - 2020-12-28

Just update you business hours and don't waste people's time

Javier Fernandez - 2021-01-06

Advertised on the website and on the door as open on Saturday 2nd January but someone must not have notified the staff as it was closed when I went there. Other post offices operating as normal.

Rhys Austin - 2022-07-10

Extremely bad post office compared to others. It’s not very well organised and won’t give parcels out to nominated people. The list could go on

Liz Newman - 2020-06-12

I felt the need to comment after reading some of the comments posted here. This has been my local PO for 7 years and I have never once in that time had a bad experience. The staff have always been extremely helpful, always cheerful. The store always looks clean and tidy. Thank you to all the staff they do a great job.

Stan Luo - 2020-05-23

Worst post shop experience. 1. I was at home all day on Friday but was left a card anyway. Bell never rang. 2. The card says working hours on Saturday is 9:30-13:00 but when I get there, it says closed on Saturdays. Please respect other's time.

Yun Zeng - 2021-03-19

Went there to lodge my passport application and the guy who handled it insisted the form was not complete. Had to drive back home and check everything again and again and still couldn't find the information that he said was missing. So I brought the old form and went to another post office and it turned out everything was fine and complete and got my application lodged. So if you were at the position and doing your job, please be professional and at least know what you are doing and save people's time. Thank you!

John Baker - 2020-12-09

The last two deliveries I have had to go and collect at a branch. The delivery driver did not attempt to deliver my goods. I have some one working from home so the place is always occupied. Makes me wo dear why we should pay for delivery when you have to go and pick it up yourself anyway.

Therese Jay - 2019-09-19

It's been my local Post Office for years. Staff may change, but it's still good service. Actually had a "Bonding" experience with one of the staff members a few weeks ago whilst TRYING DESPERATELY to return my FOXTEL BOX. I'll always return here. 😊

Tim Smith - 2021-05-16

The closure on saturdays recently incorporated (effective immediately, without notice) effectively means that those on a 9-5 job without work from home capabilities cannot access their mail. A post office is a public service foremost, and returning a very small window of flexibility (3 hours operations on a weekend) would substantially assist people in using the parcel service / doing business with auspost. If this issue were to be solved, then I would increase my rating.

Kieran Ewald - 2020-11-12

I’ve never had a better experience in any Australia Post around the country! Liby and Bel provided an exceptional service. SO friendly, overly helpful and efficient! Good work amongst their team, you can literally feel that flow through to the customer. Can’t thank them enough for such an easy and surprisingly wonderful Australia Post experience, when visiting with a large amount of items that needed sending - this is how AusPost should be!

Em H - 2021-09-07

The tall western guy working on monday sept 6th was so helpful and honestly the best experience I've ever experienced at the post office. Australia post pickup was down and they helped me patch up all my orders and send them through. Even ushered us out nicely at the end of the day I appreciate their work

Tanya Lulham - 2020-11-26

I had a parcel delivered by expressed post to the Meriton Suites in Sydney today with all the correct address information which they returned to sender and said it was not a valid address! it is a quarantine hotel and my 2ry old granddaughter is locked in a room for 2 weeks so I wanted to send her something to play with. Australia post you had their phone number and every thing and that wasn't cheap to send it express post, I'm pretty disgusted.

Sophia Luiker - 2019-06-21

Normally wouldn't think to review a post office, but the rating is so low and my experiences there so vastly different!I've been going here frequently to return items purchased online. Each time I've had a different person serve me, and each time they've been polite, quick, and very helpful. Total time spent there each visit was under five minutes - truly fantastic.

Country World - 2019-09-13

Very good and helpful.

Thanos Lygdas - 2018-11-28

In this day and age we have a lot of instruction as to what makes good customer service; it's not rocket science, it's been around for a long time. So I can only assume that good customer service is old fashioned and out dated and my experience today is possibly the modern Australia Post.

Hollywood Aussie - 2021-02-16

Avoid if you can!

Flip - 2021-01-05

the overwieght asian woman serving needs to get a new job, she obviously hates the one she is doing.... lady you have chosen to work in the service industry, but everytime I've walked into this post shop your rude to all you serve. get a new job and stop making everyones day miserable. also, I live in a block of 6 units, mist residents work from home, and my job means I am located outside the front of my units most days so most days i see the parcel delivery man turn up in his van. he NEVER takes a parcel out of his van he just comes straight over to the letter box's and puts a card in, then drives off. if he isnt going to even try to deliver the parcel then why can't the postie just leave a card in the box on their usual round? why pay this guy NOT to deliver the parcels?

Getustherealready - 2021-02-15

Appalling lack of delivery service. I’ve lost count of how many times an Australia Post delivery driver couldn’t be bothered calling my apartment so I could collect my delivery. I waited at home all day to accept my delivery (which was signature on delivery) only to find a red card in my letter box once again. Now I have to leave work early tomorrow to be able to collect my package before 5pm. Lift your game Australia Post. DHL & other courier companies leave you for dead. Wish I could give you 0 stars. You don’t deserve 1 star.

Glados Cc - 2019-06-16

Pleasant service. Am not sure why the reviews are so bad, possibly before management was changed.