Australia Post - Footscray Post Shop, Footscray VIC

Charlotte Roberts - 2022-02-01

Thankyou to the 2 ladies who helped me with the WWC forms. Both amazing. Thankyou for all you did.

Lucy Graham - 2022-11-11

The guy who I presume is call bill (as there are a few more reviews about him) is really rude. I’ve seen him be rude to multiple people over the months. I’m not sure what’s going on with him but it’s free to be kind even if people are asking for things which aren’t possible. Someone have a word with bill and let him know that if he can’t be nice maybe a job in customer service is not for him!

Natasha Lena - 2022-09-02

Bill is a very rude employee. Definitely needs to learn some manners and to respect customers. Very surprised he hasn't been fired due to unfriendly behaviour. All the other workers seemed ok. I pity that they have to work with such a negative low vibrational man.

Candy Carraway - 2022-08-05

Not sure why all the attitude…but it’s unpleasant.

Kunal Bhardwaj - 2022-10-07

Been coming here to drop my business parcels for 1 year cause i know they make commissions. They know my face/name and all. Today i wanted to pick up my parcel, but forgot my wallet at home, they said bring your ID or no parcel. Told them i forgot ID but she said no wont give you your parcel. What a way to to be treated at your fav local branch. Never dropping any parcels here anymore

Rowena Baulch - 2022-07-11

I fail to understand why this place is shut over the weekend - having to leave during my work hours to pickup a parcel seems a bit unthoughtful to those who work 9-5. To add to the inconvenience, They usually seem understaffed during lunch hours - undoubtedly when everyone working a 9-5 is able to use their lunch break to collect a parcel. Would love for the opening hours here to be re-considered.

Angelica Gomez - 2022-10-02

I wish I could just write a review for the whole company and not just the Footscray branch. But since the problems started with this location, there is no other choice. Express delivery is a joke and and open robbery. Australia Post still excuses its ineptitude with the pandemic saying they cannot guarantee next day deliveries whilst still selling the service as next-day-delivery. Staff should be advise to not sell it as next-day-delivery or at least add to that "without guarantee". Spite delivering outside of the timeframes, still no refund or genuine care for affecting the costumers who relied on their service.

Olive One - 2022-10-17

Not accessible for disabled people. Long cue and nowhere to sit down while waiting in line. I often have to pick up my parcels as I often miss deliveries as I sometimes struggle to get to the doorbell. I hardly receive slips saying they’ve tried to deliver things. When I called Aus Post about assistance in redelivering something as I can’t drive and don’t have much of a support system around to collect things for me. I was asked invasive questions about my disability and have been judged due to me not ‘looking’ disabled and being young. Just please provide seats for customers waiting in line at the post office.

Hamilton Kennedy - 2022-06-14

The guy is the worst. Avoid him.

Jason Murphy - 2022-06-15

There's a bloke behind the counter called Bill who I'm sure can sell stamps very well but has a sort of learned helplessness when it comes to actually helping people. The other staff seem very good. If you're there for anything complicated, like a passport application, and Bill calls out "next please", let someone else go in front of you. You'll have a better time.

Tamim Salehi - 2021-06-19

Why is this store closed on Saturdays now? Very helpful getting a parcel for collection card for a store that's not open on Saturday. This makes no sense

Bottom 00 - 2022-08-19

Can i give Zero star. They don’t know how to take Photo how to email. Basic stuff

Margaret Thatcher - 2022-06-22

The guy named bill is really rude and seems to have a massive ego for some odd reason

Katharine Anastasi - 2022-07-13

Went in today to sort out my passport renewal - super helpful and friendly staff.

Rachel Tran - 2022-06-07

Jivanka/Jojo from Footscray AusPost is an angel!!! She was so helpful to me today when I needed to send a parcel to a friend in America. She didn't have to go to the lengths that she did to assist me with finding the best delivery option/parcel box. I was in the post office for about an hour during the lunch rush and she made my stressful experience so much easier. Thank you Jojo for making my day. I am often taken aback when people are so nice because it can be rare. You are a kind soul and I wish you the best with everything you endeavour to do!

Malcolm Kirk - 2022-08-04

Moving to Footscray was a mistake. If I had of know this useless post office was closed on a Saturday I wouldn’t have moved here. It’s ridiculous for people working 9-5 m-f which is most. I complain and they just don’t care. Dreadful I have to take time off just to pick up parcels

T Hb - 2021-12-14

Mid age Indian staff is so racist.

Bee R - 2022-08-08

A bit useless. My express post parcel was mis sorted and sent to footscray. But instead of just sending it the 2km up Barkly St or at least carding it, they sent it all the way back to Melbourne airport and put my parcel back onto an infinite loop.

Lauren Anna - 2022-07-11

Service is ok enough, but come on! The hours are a joke! At least open for a few hours on a Saturday! I work Monday to Friday 9-5 how am I supposed to pick up my parcels without leaving work early which I always have to!!!

Vorpal Suicide - 2022-05-26

Very disappointed they don't open on a Saturday. Not helpful for people who work full-time and don't have the kind of job where you can just take time off to go pick up your mail or need to use their services. Unacceptable. I now have to pay to get my post transferred to the one near my workplace.

Phirin Ha - 2022-03-21

As efficient as they can be, considering the stretched resources. In and out within 30 mins despite the line going out the door. Cheers to Bill for the service.

Jorge - 2021-07-09

Terrible service, and not open on Saturdays. Not sure at all how that’s allowed, but this post office is essentially useless and an inconvinience.

Chris Trifunovski - 2022-07-02

Received 6 parcels over the past couple months, every single parcel the first time I went to collect it could not be found in there wearhouse. They are closed saturdays and Sundays which is silly for people that work full time and can’t collect parcels during the week. Everytime I go in the service is just not on point it’s like they just don’t want to be working

Hannah - 2022-06-09

In my experience, up until recently the staff looked miserable. For the most part I've not had a bad experience, the service was just depressing and apathetic. Like they were doing you a reluctant favour rather than it being their job. The new additions to the team seem give me some hope in this post offices PI.

Riza Takanashi - 2021-07-09

I was at home this morning,but they send my parcel to the post office,why not ring the bell?

Dana - 2022-06-21

Can’t even begin to explain how miserable the man is here. Most awful and rude service I’ve ever experienced. No idea how he still has a job, clearly doesn’t want to be there.

Kat Ng - 2021-09-08

No staffs approached or reminded customers who had no mask and chinned mask while inside the venue on 8th of September around 4.15pm to 4.40pm. This issue must be taken seriously by staffs to stop the spread in the future.

Jan - 2021-12-13

Went to the post office to collect a parcel today. Was served by a man who was pretty rude. Was my first time there. Not a happy customer

S Ng - 2021-09-15

I Received message saying that my parcel would be arrived yesterday. I was at home and waiting for it. It never came and I checked tracking history and it said " attempted delivery - no one in attendance at 7pm yesterday". No one called me or rang the bell. Pls explain why !

Kirralee Tyndall - 2021-07-06

Only open during business hours, so if a parcel gets taken there it's essentially gone unless you don't work 9-5 Monday to Friday. People online shop because they can't go to a store during business hours! Then they have the gall to ask you to pay to transfer it to another post office. Particularly frustrating as the last two times the postie has said 'no safe place' when there is one. Unsure how they are allowed to only operate this service during business hours, completely defeating the point of the Aus Post business model these days (package handling).

Old Man - 2022-03-30

Older man with brown hair that works here is often the least helpful person I've ever spoken to. He's an absolutly miserable specimen that makes sure to get your parcel lost in the mail. If you're ever here make sure to pass on his service.

Gemini Star - 2020-12-02

Twice now I've had messages saying my pacels were on the way. I was home. But they message and they've taken my parcels to the shop .rubbish.

Tara Yensch - 2021-10-01

It's regrettable that Australia Post has the gall to drop anything to this location rather than the closest post office to me (West Footscray) when it is no longer open on Saturday mornings. Too bad if you work business hours. This store is persistently short staffed, with lengthy queues, just what you need in a COVID environment.

David Stevenson - 2020-03-30

I live in footscray..and quite often go to Seddon po..as they are usually friendly enough there..usually dont go to Footscray po as its usually a very Rude experience...not sure why most staff there have such a Nasty attitude..

Zack Longbotham - 2022-04-08

For no indication,they are now closed on Saturday. I sent a representative to collect a parcel during the week, and they claimed they couldn't find it. You have ONE job. Yet another failure in a long list of failures with Australia Post. The worst postal service in the world.

Josh Welder - 2021-07-14

Staff are friendly, but the store is functionally useless now that they no longer open on Saturdays/past 5pm. I need to now avoid shops that use AusPost for deliveries, as I can't pick orders up.

Lisa Coffman - 2020-03-13

Not terrible, but the guy at the counter looks at people like they're distasteful human beings.

David Griffin - 2020-10-09

Why aren't you open on Saturdays to cater for customers who work Monday to Friday??

Urban Nerd - 2019-01-07

Poor customer service. Was only inquiring to letters vs parcels and didn’t appreciate the attitude in her replies. Looking forward to the full automation of this post office so that she can be made redundant.

Astaria Geor - 2018-03-31

Some of the staff are nice, however for the love of all things merciful this place needs to learn some professionalism. Went there on the Saturday Easter weekend (not a public holiday and the store is open Saturdays) after checking the website (not closure announced) at 930 (store opens at 9) only to find a group of 10 disgruntled customers waiting for a store that had decided not to open. If this was a business that I could avoid, I would.

Anil Chaudhary - 2020-02-27

It was my first visit regarding my parcel.Actually I was totally unaware about parcel service of Australian post.so I went to ask them about my parcel.There was a girl looks like chinese,replied very rudely.her behaviour was like she was not trained properly that how to behave with customers.I request Australian post to look after my issue .Thank you

Nateoh - 2019-01-25

My previous review from early 2018 slammed the consistenly poor level of service here but the last four times I’ve been in have been a delight. Employees have been friendly, helpful and approachable. There has been work done here and it shows.

Trinh Le - 2019-12-30

Shame on you Australia Post. I was having breakfast in my kitchen this morning when I received a text message from you, saying your delivery guy “missed” me and left a card at my door. I didn’t hear a door bell the whole time! Lazy delivery guy didn’t even care to knock the door!

Ratna Gurung - 2020-11-10

The worst customer service ever

Sarah Vation - 2020-02-01

Can't speak for the Monday - Friday work but the Saturday 9:00 - 12:30 times, having only two people in store when it's the main post office for ages is ridiculous. Waiting 30+ minutes to pick up a package and walk in, having the line to the door. They need to hire more people, absolutely ridiculous. Service was quick and fine but I mean come on.

Belinda Campbell - 2019-03-06

I've had generally pretty good service from this place, till today. Have left feeling unsure I really have what I need and that they don't really care.

Alex Kinross-smith - 2019-08-26

All the staff are friendly and helpful. There are sometimes queues if you go at busy times, but they're never too long.

Maddison B - 2021-11-13

Post office is only open Mon- Fri 9am-5pm. Not sure why parcel wasn’t left at my door, as no need to sign for it. Now because I can’t pick up as I work in the city it is being returned to sender.

Leah Schwee - 2020-02-03

Staff were friendly, efficient and helpful, I arrived around 12:15pm and there was quite a queue, to be expected when they close at 12:30pm on Saturday. Good selection of gifts, cards and a ‘welcome to the neighbourhood service’ on offer. I collected my parcel and bought a few knick knacks, total time in store 10mins.

Belinda Wrathall - 2019-06-07

Staff here are quite rude for no apparent reason.