Australia Post - Fyshwick Post Office, Fyshwick ACT

Stephani Deby - 2022-12-22

Super sad with the service. I bought something online and received the tracking detail on the 8th of December. It was expected to arrive in the ACT before Christmas (for gift). I realised I have to make changes to the delivery address (from post code 2602 to 2601), so I called the AU POST. But they suggested me to redirect the parcel on the app/website. I updated the delivery address on Monday (19 Dec). However, the tracking history showed incorrect address, in transit etc. I called again on Wednesday (21) and the customer service gave a note to the distribution facility about my case. AND today, Thursday (22 Dec) the status is Return to Sender. I called again and the customer service told me they can't do anything. They told me to call the sender and they can resend it again. For what??? Valentine's day??

Bella Bacon-chalker - 2022-12-28

My parcel has been sitting in Fyshwick for a week and was not processed or out for delivery even with multiple phone calls saying the parcel was urgent and that I’m leaving the country. Now I won’t receive the parcel because I won’t be here. Still using COVID as an excuse to be lazy and not deliver on time.

Frogg Jitts - 2022-11-09

My package has sat in Fyshwick for 2weeks and the date keeps getting postponed . I'm in a central suburb not the sticks . They admit they have my package and correct address. Yet nobody will explain the reason for delay ! Useless !

Ryan Packbiers And Stevie Richards - 2022-09-29

Literally Aus post need to fire everyone who works here and redo the place. Worst service and people ever.

Matine Osa - 2022-03-11

I have excellent service from Chrissy and Mark today with my passport application. Very friendly and attentive. They went above and beyond helping me with my documents. Guessing most people only leave negative review but I believe that they deserve a shout out for a positive one too. Thank you guys.

Cattle Council - 2021-08-06

INEPT AND USELESS. STAFF HAS NO IDEA ABOUT QUALITY CUSTOMER SERVICE AND EFFICIENCY. WE'VE BEEN DEALING WITH AUSTRALIA POST IN FYHWICK FOR YEARS AND THEY STILL CAN'T GET IT RIGHT. MANAGEMENT NEEDS A RESTRUCTURE. TOO MANY 'CHIEFS' AND NOT ENOUGH 'INDIANS'.

Shah Asghari - 2022-09-15

Completely clueless and untrained staff. My express parcels to Queanbeyan would reach Fyshwick which is around 5 minutes to my address but they'd send it back to Sydney as it shows a NSW postcode. The postal staff is not familiar with their own locality. What a joke. lol

Peter Mcdermott - 2022-10-31

Definitely needs a designated fast lane for people who are picking up or sending parcels, getting stuck behind people who need passports or other lengthy documents finalised is brutal.

Ben Davis - 2022-06-27

Both staff were very rude especially Mark. Never been treated so poorly

Ali Tahar - 2021-10-19

CONNECT YOUR PHONE PLEASE! AND ANSWER IT!

Chelsea Woods - 2022-03-29

Not the best post office to have residential post redirected to (noting packages from residential areas in Kingston, Barton and Manuka all have closer post offices and news agencies). The hours here also make it very difficult to get to around standard business hours. However, I was really impressed by the fact the staff were actually helpful to me. For some reason my package still hadn’t been delivered to the post office from a delivery run the prior day, and when I explained how difficult it had been to get there in business hours they kept an eye out for it and put it in a parcel locker for me.

Carlos Spicyweiner - 2022-10-10

Never been clear to me how a parcel can get from Qld to Fyshwick in under 24 hours and then sit there going nowhere for five days.

Annie Viccars - 2022-03-16

Customer experience I'd rather forget. Unfriendly, ill-mannered, staff with a "I'm doing you a favour" attitude rather than providing a service. The staff here rather turn people away (in the most discourteous and rudest possible way too!) instead of spending the time to help or answer any queries. The 1 star on this review is way too generous. Would not recommend and will certainly not be coming back.

Ry - 2022-04-22

I would like to appreciate David from fyshwick post office and Driver Nikhil who take care of my shipment , Thank you soo much ,i really appriciate your time,effort, positive attitude and willingness to help me the most. Thank you

Jaison Basil - 2021-04-12

Worst customer service ever encountered. Not helpful at all

Grzegorz Marzec - 2022-10-05

Try and avoid your mail arriving there

Cup Noodles - 2021-09-10

Genuinely disappointed, I trust you with my parcels and you treat them like trash! The book pierced the packing and I'm lucky that how the postie handled it didn't damage the book. Reform how you deliver parcels instead of having people who don't know what a safe place to put it is. Thanks guys, you treat parcels like trash. The photo attached is the "safe place" that's halfway down our driveway. 6 more steps and you would have been at our front door to put it there but your postie chose to be lazy. Disgusting service

Cho Myint Tun - 2022-03-09

So bad delivery service! The delivery man ring the bell but never wait for the reply, (sometimes not even press the ring) and said nobody at home, location not suitable to left.

Sandra Green - 2021-11-15

I go here regularly but today was an experience I would rather forget. On entering I took note that the capacity under covid restrictions was 24 people. As the queue was longer than normal I did a head count and counted 13 people in total (including staff at the counter). 2 ladies entered behind me, so the total inside would have been 16 people. Well under the capacity limit. The male staff member then literally started yelling at us across the shop to get out. In his words "we have a limit and the last 4 people in the queue, get out". If I had a choice, I would have walked away and taken my business elsewhere never to return. But unfortunately, I don't. If the limit is less than 24, then you need to change your signage. I have never been yelled at in a store before and it left me quite shaken.

Tony Peters - 2022-03-09

Express post service failures. Parcels clearly addressed to a Postoffice Box at Kippax ACT 2615, Yesterday one was missorted to CHARNWOOD same post code 2615, a common postcode but CHARNWOOD DOES NOT LOOK LIKE HOLT. Then today you have done it to me again, this time my parcel for KIPPAX 2615 was landed at HALL 2618. I just spoke to Kelsey in customer service and i have two options, shut my shop and go to Hall personally to collect it, or wait up to two days which could be 4 due to Canberra long week to have it delivered correctly. My request for you to redeliver it today fell on deaf ears, YOU SHOULD BE ASHAMED OF YOUR SERVICE FAILURES BUT MORE SOME FOR YOUR RELUCTANCE TO RESOLVE THE MATTER TO MY SATISFACTION AND IN ACCORDANCE WITH SERVICE STANDARD WHICH MY SENDERS HAD PAID FOR AND EXPECTED TO OCCUR. Finally, is this matter going to be addressed and resolved or can we look forward to more of these failures in the future? Tony @ Kippax.

C Vernon - 2021-10-01

Working from home thanks to lockdown and you can’t even be bothered to ring the door bell. You don’t provide any service any more it’s disgusting you should be ashamed! Turn up after 1 and told it isn’t in the system and they might not have it. Ow and then wearing a mask correctly is too much hassle too. Useless absolutely useless!

Tom - 2021-10-15

Horible experience here went to collect medical supply with the card which was left in my front door was instructyed several times to leave at reception visited them again with the card and signed authorisation and drivers licence was denied again tried a second time and denied tried third 5time again today denied FOR YOUR INFORMATION FYSHWICK STAFF I have done everything that you have asked all with my drivers licence and you telling me This doe not class a photo id GET YOUR ACT TOGETHER YOUR CUSTOMER SERVICE IS BELLOW APPALLING THIS IS HOW YOU TREAT PEOPLE WITH A DISABILITY THIS STORE SHOULD BE ASHAMED OF THEMSELVES I NEEDED MY MEDICAL SUPPLYS TODAY NOT TO BE STUFFED AROUND 3 TIMES TO BE DENIED ALL WITH THE CORRECT PAPERWORK AND ALL CORECT DOCUMENTATION SO FAR 2 DAYS OF BEING DENIED I AM NOW REQUIRED TO GO TO THE EMERGENCY DEPARTMENT ALL COMPLIMENTARY TO THIS SHOP THANKS FOR MAKING ME GO TO THE HOSPITAL WHERE I COULD POTENTIALLY CATCH COVID

Clarence Dempster - 2021-10-12

DHL is able to deliver from America to canberra within 3 days, when passed onto auspost to make the final delivery, it remains with them for over a week, less than a kilometer from delivery adress. Ridiculous

Leisa Rendalls - 2021-05-29

Please retrain your staff. I set my app delivery address to deliver in a safe place which is my front door. I have never had any delivery to my front door instead my parcels get stuffed into my mailbox even sometimes causing damage to the parcel. On a Friday I find a note to pick up a parcel from the Fyshwick store in my mailbox. I go to the store but my parcel is not there as it's pickup after 4. I tell them I will come back however the staff member calls the driver who says he would make it back before closing so I leave without it. I then get a message saying its ready for pick-up 15 mins before closing but cannot make there in that time. I check the website which states the Fyshwick office is open from 930 to 1pm on Saturday Great, I go back at 10am Saturday however they are closed. I check the website it says Saturday and it is the busiest time for the Fyshwick office yet they are not even open. I suggest you retrain your staff and update your website to better provide service.

Mersenne Prime - 2020-06-17

I received prompt, cheery service. Staff made efforts to help.

Henry J - 2020-10-29

Staff are lovely and always very helpful

Chris Pearce - 2021-10-14

I had a parcel picked up from Isabella Plains on October 1 about 2.20pm arrived at Fyshwick Delivery Centre Canberra Ave. about 5.30pm. Was told it would be here on the 6th. Not arrived. then told the 12th not arrived then told today 14th package on its way. Van driver just left our street still no package and it was sent express post. Am glad it didn't come from O/S. Had a watch sent from Brisbane Express Post took 4 days.

Gamer Gamer - 2021-07-06

Takes longer for auspost to sort my parcel at their domestic facilities (not including customs) then it does to fly from the UK with covid flight restrictions. Parcel sits it each depot for over a week. Covid has been here for 18mths. You can no longer say 'unexpected delays'. APADT

Shelley Skiadopoulos - 2020-07-10

Dont hand out parcel collection cards that say youre open when youre not.... wasting peoples time is not cool...

Lucy Tennant - 2021-01-30

Update your collection cards ASAP. The ‘temporary’ Saturday closure has been ‘temporary’ for almost a year now. Google Maps & GPS tools etc. also say you’re open on Saturdays. Waste of time & resources.

Aimee Keogh - 2020-04-22

Very busy post office that still provides great customer service

Vince Cheung - 2019-10-23

The delivery guy always runs off quickly after knocking on your door without giving you enough time to come out and answer. In the end, they will take your parcel to a local post office which is far far away and tell you that because no one at home to pick it.

Nava Sasi - 2019-09-19

I really like their service, excellent staff always friendly and smile. Keep up the good work

Shoaib Akram - 2020-03-19

You will most probably end up in a mess dealing with this office! Just be prepared.

Ziauddin Mohammad - 2019-07-15

good service. there is aways someone willing to help. I ship a fait bit so I know a few folks here.

Sarah (rosairah) - 2021-06-03

No longer leaves parcels at the door despite them asking if I want it left at home and and I said yes. My door is off the street and is a safe spot. Really inconvenient travelling out to fyshwick when kingston PO is across the road. The opening hours are a joke, how can Aust Post justify sending parcels to a place not open on the weekend or open past 5pm. Have also been known to leave parcel notes without bothering to ring the intercom, or ring the intercom but disappear straight away and to find a parcel note in the letter box.

Coco (coco Hambear) - 2018-07-01

Australia post does it's job well. I just have a complaint with this particular white haired bearded man that is an employee in this branch. Doesn't even bother to check if your parcel is there already and keep telling you off to comeback on Monday. All the other employees are fine except for this guy.

Daniel Mcauliffe - 2019-12-14

At home all day waiting for a parcel. Found a card at the front door saying we were not there when they tried to deliver it. I had to go out to Fyshwick to collect it! Small apartment + loud doorbell. How is that possible?

James A - 2020-07-28

Like others have reviswed, they continue to hand out parcel collection cards that say they’re open Saturday - they’re not as I found out the hard way. Apparently they haven’t been open on a Saturday since March, yet are still spreading false information four months later. Very inconvenient yet they couldn’t care less.

Yue Liu - 2020-01-06

Dumb , liar and useless ..

Rhiannah Mcintyre - 2021-04-23

AusPost driver had incorrectly delivered my parcel to a completely wrong address, even though it clearly had my correct address on the label. I was lucky enough that the person at this address was kind enough to correctly deliver the parcel to me the following day. It took AusPost over a week to get back to my enquiry, to which they had made up a story about having left my parcel under a tree in front of my place, and blamed the lost parcel on me because I hadn't looked under the tree - even though I had said to them that I had checked everywhere, including both neighbours.

Ben “cruse79” Cruse - 2020-01-03

If I could give a zero star I would. Corrupt thieving delivery drivers. I've had 3 parcels mysteriously disappear since November 2019 from the Fyshwick depot. Now I have to wait for the to return my order of $100 worth of products to me or financial refund. The only catch is I have to wait up to 5 business days for them to investigate. NOT GOOD ENOUGH. Get new drivers. I wish stores would stop using Australia Post as a delivery partner there are far more reliable delivery services out there.

Joel - 2020-07-07

Terrible service and deliveries are always put there even though there are closer post offices

Matt Johnson - 2019-05-02

"Delivery attempt" at 11 am, can't collect until after 10 next day! Since when is that acceptable?? Auspost needs competition the monopoly is killing service.

Peter Stauffer - 2020-08-10

Most of the workers there do not care.

Bruce Wang - 2020-04-12

My Parcel arrive there on last Thursday morning, but it has not been delivered all day. I have to wait 4 more days until Easter is over.

Blinky Kill - 2021-01-01

Dropped off a "sorry we missed you" card when my partner was home all day. The card & Australia Post website said that Fyshwick is open on Saturdays. Google said closed. I rang the Australia Post main phone to confirm. The lady on the phone advised me to believe the Australia Post website. I drove to Fyshwick, and it was closed, with a sign saying "Temporary change of opening hours - closed Saturdays" that was posted back in April. Nine months+ is not exactly temporary. So why do the delivery cards & the Australia Post website still say that they're open on Saturdays?

Sarah Campsie - 2018-09-26

For whatever reason Australia post Fyshwick always delivers my mail to Casey, when it says Harrison 2914. And then the mail get sent to the wrong return address, this only happens when mail goes through Fyshwick depot.

Daniel Whyte - 2019-01-04

Hopelessly slow retrieving parcels. Prepare for a long wait if you have to pick a parcel up from here

Asim Haque - 2020-06-10

Held on to my package for 4 days before they delivered it to Kingston. Was meant to be express delivery for next day.