Australia Post - Dee Why Post Shop, Dee Why NSW

Shannons Engineering - 2022-12-12

Look out for the kiwi dragon lady. She roams the counter with her grumpy face, I knew as I approached this wasn’t going to be easy. I was there to simply collect a parcel. I have never met such a grumpy unhappy person so don’t expect a hi, hello or good day. Avoid at all costs. Somebody pass her a snickers.

Stef - 2022-12-12

Literally the best post office I've ever had the pleasure of dealing with. Never change.

Helio Brindeiro - 2022-08-15

Arrived at the Post office at 4:55 pm to deliver some wine for clients. But they obviously didn’t want to serve me and send me away. Everyone start telling me to leave the shop and that no one wants to do that… Mediocre service… everyone was already angry by the time I just arrived

Tele Sia - 2022-11-05

Everything I come the lady with the long curly hair is very helpful, attentive and always happy, and for that is why I keep returning 😀

Lewis Holt - 2022-05-11

Always fantastic hard working staff. Thank you

Safal Phuyal - 2023-01-13

Good customer service than other au post

Josh H - 2022-09-24

Incompetent staff resulting in lines out the door. The staff are so lazy and slow it's embarrassing.

Tenzin Desel - 2022-09-29

Absolutely the worst place I have ever been to the worker ate horrendous

Joel Spittles (jspitts) - 2021-12-06

Satisfied service calm patient thank you

The Good Choices - 2021-10-20

I waited in line for a while the staff know what there doing

Giulio Teofilo - 2022-12-05

No attempt to deliver, parcel was taken to PO for collection. Delivery address was an office suite.

Avenged Angel - 2022-07-15

My parcel has been sitting in the Post office for 3 weeks... I live literally 5.2km away. This is ridiculous and you guys should be ashamed for providing such an unsatisfactory service. Maybe try doing your jobs? You are being paid so try and provide the bloody service you're being paid to do... I work in logistics too and if I under-performed the way Auspost Dee Why is then I would be fired.

Ailyn Morris - 2021-06-14

Friendly and accommodating staff. They always give me information about promotions, Parcel updates and some information which can be very helpful in a small business owner like me.

Matt Lav - 2022-09-26

Horrible place. Takes 45 minutes in the afternoon to collect a parcel because they refuse to use the parcel collection counter outside. Also it would help if people actually filled out their passport applications online instead of taking up 1-2 hours of counter time because they either didn’t know or some strange reason refuse to use the computer. Poor effort from both postal service and people in general

Enrico S - 2020-10-17

How hard is to put a self scanner on the door to check if your package is yet in or not, that will void queues and frustration Been there twice, 40 minutes of waiting to get told, sorry the package is not here It’s a joke

John Hanlon - 2022-02-21

Today at Dee Why Post Office I received excellent service from customer service officer Nayeenay. I have encountered her service before and she always provides this in an efficient, friendly and helpful way. She is a shining light of excellent customer service and credit to the Dee Why office of Australia Post

Stirling Calandruccio - 2022-08-12

Great staff,

Gavin Woodford - 2022-03-04

Attitude stinks. Went in at 4.45 to get some documention checked. Staff said it would take too long and refused to do as it was too close to closing time. Went to another post office, took 5 mins and staff were excellent.

Susie Hook - 2022-01-15

Why would they only have three staff on a Saturday morning and all three doing passport applications so the queue is out the door?? Many people have to pick up parcels - quick and easy . Please take this as a suggestion .

Jo Jo Shep - 2021-10-12

Lovely staff but queue always out the door onto Oaks Ave all day everyday. Head office needs to address the under staffing issue as people are time poor. Seems like everyone gets their passports renewed here & that really holds up the service process.

Naomi Florance - 2021-10-22

Fantastic service

The One, The Only, Ms Elle - 2020-10-22

Went to send a simple one page fax and I was told that the fax machine was down. How is this possible? No apology, no trying to see if the situation was workable. I was told to go to Officeworks instead. Rude staff on other occasions as well.

Frazer B - 2021-08-12

customer service needs to be improve

Julian - 2020-11-25

It was a bad experience I said very carefully that the new one has to cover the old one . An Indian staff said " I know , All good " so she has to know what she is gonna do . They sent back again with a damaged box . Great job !

Ana Kardum - 2022-03-26

Very friendly staff, had a few issues with different courier services (not linked to Australian post) but each time staff were very helpful!

Lara Col - 2021-05-20

Fantastic - lady was very helpful with passport application even though my newborn was testing the both of us. I was frustrated at the process but she was compassionate and understanding.

Chris Quinn - 2020-06-01

An explosion is more apartments and people living in the area has not been taken into account, only 4 desks for massive amount of people, lines out the door, just slow and needs investment.

H S - 2018-11-15

Great customer service especially Jessica who provided an amazing service and she went above and beyond her basic call of duty. They are quite busy most of the time but all they staff members managing it really well. Lovely post office.

Limuel Martine - 2020-01-04

I came in on a Saturday about an hour before the branch’s closing time, only two people were serving, doing the best they can with all sorts of transactions like passports, etc I was told by the counter customer service person that Aust Post don’t accept the new digital NSW licenses as ID which was weird I thought, a government institution not accepting a government issued ID. The two stars is for the lack of staff to handle a growing number of customers on a weekend not helped by the widely held suspicion that some e-parcel couriers don’t even bother to attempt actual delivery but instead, just write some excuse like “not safe” or “exposed to weather” and just redirect these parcels to the nearest branch for customer pick-up.

Timothy Adam - 2019-08-12

Rude and quite condescending staff. You just get the feeling no one working there is in the slightest bit happy and sticks to the letter with their roles. No sense of urgency or empathy what so ever. Worst customer service, worst post shop - worst full stop. Avoid like the plague where ever you can.

Martina Salerno - 2020-04-15

Ive been expecting 2 delivery orders for over a week. The same suppliers have different locations so have sent in more parcels and also used different couriers. Received the first 3 lots in a go the first day from Australia Post, no issues they came all the way up to my unit door. Other couriers delivered on time, no issues. Im expecting the final 3 parcels and for all 3 of them I've received alerts in the morning notifying that the parcel is coming on the day and asking me to confirm if we'll be home. I've indicated that we are. Later in the day I track my parcel online and I see that delivery was attempted but couldn't access the building. The delivery guys, if they ever came to my place (which I highly doubt at this point) didn't buzz and didn't leave a note in my letterbox. I called the customer service staff and didn't really give me an option, they just said.. "we can't organize a new delivery, you can send someone on your behalf" Never asked for a "new" delivery, I just wanted my parcels to be delivered in the first place. This is very frustrating. I've paid for a service ( which was also quite expensive) and it wasn't offered to me. The reason why I asked for these goods to be delivered, is because I can't leave the house so I can't go and collect them at the post office. I understand the circumstances and I know you're all busy, at least have the decency to be honest and say that there are issues and you can't provide the expected service.

Michael - 2019-08-30

These guys have to be the worst customer service I have ever seen in my life with the exception of the lovely lady blonde hair with glasses. I understand its a busy post office and im sure you can hire a few extra staff to accomodate the foot traffic.

Gurpreet Singh - 2020-01-29

Pathetic and rude, customer service isn’t there and then they try to explain you the internal workings of an organisation. I do not need to know the internal process, all I wanted was to collect a delivery that I redirected to this post office as it’s convenient and there’s no one to collect the same during day time. And they start asking you thousands of questions even when you are showing them your ID and an email confirmation of the parcel that’s been delivered to DY store, and in the end a big guy comes and tries to give clarification that I have not sought and when I say I do not need to know he says why are you getting aggressive, is he mental, someone will show you aggression one day mate as you are asking for it and then you will know what that means, muppets working there...

Odette Lakatos - 2019-11-08

Excellent service always. The staff are friendly and helpful despite being often busy, don't know how they do it! I love that I can collect packages between 6-9am it's a fantastic service that makes The DeeWhy post office a place I enjoy going to.

Leanne Viduka - 2020-04-24

Very friendly and helpful.

Bede Mcmahon - 2022-09-02

Unhelpful

Kaver Meow - 2018-10-16

We have just gone through several weeks of hell trying to get our family’s passport renewal forms in via the awful staff at several local POs. Dee Why Post Office, as well as Mona Vale, Collaroy Plateau & Warringah Mall employ counter staff of questionable intellect, who are too scared to accept passport photos because they don’t understand the photo parameters or how to apply a size ‘range’, and their interpretations of a “white or grey” background are varied & unpredictable. Thank goodness for Petersham PO who put you to shame!

Hannah Smith - 2018-08-17

Lovely staff, I am there at the Dee Why post office often, the staff are always incredibly busy but they know what they are doing.

Joshua Kristy - 2019-11-08

The post person never bothers to come upstairs to deliver our package. We are a business and there is someone there all the time during business hours. At times they do not even leave a missed deliver card. They misplace packages then find the same packages to return to sender. I would leave a negative star if I could. They do not even deserve 1 star.

Jane Mare - 2018-08-30

Not enough staff to run efficiently. The mail man dropped a ‘sorry we missed you’ card in the post box even though I was home all day. They just couldn’t be bothered to ring the door bell.

People Pleasers Rehab (the Eft Way) - 2018-12-17

Everyone here is always so helpful, I go to this post a lot. It gets very busy but they go as quickly as they can. The bad reviews here are unjustified

Nick Greally - 2016-01-19

People in the post shop are great. The delivery driver we normally have is great, but the ones in between don't even bother turning up. 3 times this week i've had to go to the post shop as apparently my address doesn't exist.

Ryan Nugent - 2020-09-02

All complainers on here entitled, rude individuals who wont listen, or too stupid to understand what is being asked of them. Hardly the staffs fault. I pickup parcels most days of the week and always get great service.

Lily Son - 2019-07-31

My Id didnt match the parcel because it was delivered to my work. I showed her many proofs that is mine( a pick up card, tracking numbers, a tracking text) she doesn't listen to me. She told me that she cant trust the digital ones. OMG. Too strict not flexible.

Terry Fu (phantex231) - 2019-04-12

The post man didn’t even press the door bell I was at home the whole day.

Lydia Conte - 2018-12-16

Every time I go to this post office (local post office) I have to wait up to 20 to an hour before they can serve me! They don’t have enough staff to cope with the needs of the area. I’m furious as I’m still waiting g to collect my parcel at the side gate and I got here early! In the end they could not find my parcel!

Master Dental Dee Why Reception - 2017-09-16

Lovely Post office, great staff. Delivery people were great in checking our opening hours.

George Michalik - 2017-12-15

Good shopping experience, high quality stock at competitive prices, but often long queues...

Sam K. - 2019-07-05

Nice staff, BUT.... I've been living in Dee Why for over 7 years and been using local post office randomly. If you go there on Saturday, expect a long waiting time! They are short of staff. Part of the problem is that Dee Why is full of apartments and the post man dont bother to deliver the parcel to most apartments. No mater if you're home or not! And the results? LONG QUEUE.... As if you're queuing at the stadium to watch footy...

Nicholas Watson - 2019-12-10

This is the worst experience I have ever had as customer. Customer service so bad you'd think they are getting a kick out of it. Suitcase lost in transit to UK full of sentimental items. They just dont care, refuse to help me track parcel, wont even pay refund into my Australia account and now dont reply to emails. Judging by all the other reviews I should not be surprised, my fault for not researching them before, will never receive a cent from me again. P.S only ever reviewed for good reasons until now