Australia Post - Craigieburn Post Shop, Craigieburn VIC

Umairah Joffri - 2022-10-26

Served by a very nice lady named Jay. She was very patient with us considering we are a big family. Great service and highly recommended 👍

En Pale - 2022-09-04

Served by a nice girl named Jay. She took my passport photo, emailed it to me gave me the print outs which was great. She also explained very clearly how to obtain my government ID through the police station and was very patient and kind when I would ask further guidance. Definitely recommend being served by Jay in future.

Karan Rai - 2022-11-30

Rude staff: it takes only one bad apple to spoil the bunch. Most of the people visited this place will agree with me. Highland post office on the other hand delivers nice customer service.

Fahimeh Hoseini - 2022-10-08

Special thanks for lovely Jay in this post office. She helped us and I really appreciate her.

Loveeta Dsouza - 2022-12-04

To get in touch with a customer service agent us so difficult . Horrible system. If you just want to talk to somebody, we can’t. Chat options are horrible. It’s an absolute mess. If we call to talk to an agent, it keeps getting disconnected

Nick Smith - 2022-09-28

Always massive queues, out the door, seems to always be disorganised choas! Waited in the line for 25 mins for passport application when was told you need an appointment (inconsistent with other post shops) we normally have a sign up at counter (which you can't see for the 25 minutes that you've lined up for and mysteriously sign not up today!) generally rude and offer no alternative. You can come back another time..... no thanks

Julie Bailey - 2022-10-30

I've always found them very polite here if anything some of the public are very rude & impatient with the staff

Mohammad Akmal - 2022-08-09

They should have more staff waiting too long

Carmen Potter - 2021-03-05

Chloè always gives outstanding service. Thanks.

Zoe Botte - 2022-06-06

Too lazy to do their jobs not once but twice I have been in with the correct documents to submit my sons Taxfile application only to be told they won’t accept his ID due to his 2 middle names. I have spoken to ATO twice now who have confirmed it can be accepted. Seems like some people are too lazy and don’t want to do their job. Wouldn’t waste your time guys go else where. Clueless

Lejina Maharjan - 2022-07-26

Not happy. Took photo of my baby for passport. Didn't fix anything before taking photo, photo came out with messy hair. Charged me again for taking another photo.

Logia Tones - 2021-10-14

Was in to apply for passport for my son .....the staff Chloe was so quick with the paper works and she even had to click his photo as the one I had was not up to the specifications .Everything done in a glimpse Super awsome ....

Sambasiva Parachuri - 2021-03-04

Very rude customer service they don't care about customer. Definitely not recommended.

Jack - 2021-10-11

Do not shop this post office again.. peoples in there ridiculous. They mentioned in their website Saturday's open. But, I went last Saturday, It was fully closed. So, peoples who works on weekdays, how they collect their parcels. This is very poor service. I don't intended to give one star, but we need to select at least one star. If I able to, I will give you worst minus.

Google Baba - 2022-03-16

Worst customer service ever, i wouldn't even give one star to this worst shop. I went there to submit passport application. The blond girl working there is extremely rude and asked me to line up which was full outside the entrance. I asked her then why you give passport interview appointments if i have to line up to make my appointment which will be 30mins wait. I was there 5mins early before 4pm ( appointment time ) . She said this is how it works in this store . I was going to leave, she said do you want to make another appointment. I said sorry i will make at another store. The tone of this girl was so rude, arrogant and disrespectful that i couldn't stand there for few mins. I left quietly. If you are reading this then learn some MANNERS . I understand your upbringing was not in a good environment.

Kesh B - 2022-01-20

Worst customer service. Staff are not polite. Don't care attitude. Not aware of the work and just advising to look into alternative options when paper works clearly says it can be done through post office.

Raveen Obris - 2020-12-07

Bad customer service , wasting customers time by giving invalid information. Would not recommend

Indermeet Official - 2022-02-15

I dont know why .. they lying as i told them you guys did the statutory declaration couple of weeks ago and now they saying sry we never did it and cant do it anymore .. not good service

Weshet Weshet - 2022-06-06

Worse customer service

Shafeer Sakkaff - 2020-12-31

The post office closing time on weekdays is 5.00p.m. But here it is mentioned 6.00p.m. So customers please be aware.

Pasar Busana - 2021-06-02

Why it's so difficult for you to update your opening time online, now 2 June 2021 at 2pm your status is OPEN on your website here... Actually you are closed.

Rakesh Prajapati - 2021-06-15

We have a contract with AusPost for the last 6yr, and we are always lodging at Craigieburn post office. now their unknowledgeable staff don't understand customers needs. We tried our best to make them understand the issue even our account manager (AusPost) called them, but they have a higher ego. They just don't want to understand, even they don't care about customers as well as corporate customers. They just want to get paid without providing proper services. I think time to sold AusPost.

H K - 2021-05-27

Staff seems unhappy to work there, don’t have that customer service. Unfriendly to deal with. I just had to go there as it is a photo point.

Hunter Toddler 18 - 2021-11-04

The worst service provider ever can't tell ya all but they are the worst service provider I have just applied for a single keypass ID and I have visited the post office for 4 times because the some time they misplace the photo at second they did the same and still it's gonna be almost 4 weeks and I haven't received my keypass although I paid $ 10 extra for the express delivery along with the keypass Fees but still I'm on the wait for the keypass. I WISH I could make a complaint somewhere for there poor performance and for wasting the precious time of others.

Endy Koreal - 2020-09-08

An awful service, horrible staff members, would feel like they just want you to leave! Negative attitude, can't even see a fake smile! Don't deserve a star!

Tim James - 2020-11-13

Still Closed Saturday Why, when parcel services are so busy, is the only PO in Craigieburn closed on a Saturday? For people working Mon - Fri between 9-5 it's impossible to collect parcels. What's worse is that they made no attempt to deliver it as someone was home. They just put a card the letterbox. Yet again appalling service. Our postal service is really the worst in the civilised world! We really need some kind of competition Australia Post you are a disgrace!

Ibra - 2020-05-15

Seriously need to trade Saturday's. How big is craigieburns population!

Eathreemdotcom - 2020-10-11

Due to 5km Covid19 travel restrictions, I was forced to send Father’s Day gifts thru post office. It’s my first time to go to shopping centre since March as I’ve been doing all my shopping via online. I’m glad to see that Craigieburn Post Office is strictly implementing Health’s minister’s level4 restrictions... only 5customers inside the shop at a time, social distancing & constant cleaning of commonly touched objects/surface. It’s good to see people following too. Though some of the FD2020 gifts did not arrive on time, the delay is understandable and completely acceptable. Post office staff were so helpful & made sure my parcels were sent safely. Again thank you for being a non-medical front-liner. Keep safe and keep up the great service.

Arvind Singh - 2020-09-15

Worst customer service ever. Staff treats people very bad. No compassion for the job. They can't even deliver packages to the right address. I wish we had more competition in this field. If I had choice, I would never use Australia post in craigieburn central.

Maty Kub - 2021-08-19

One of the worst Post Shop, i wrote a complaint on missing item which says arrived to the post shop, was supposed to get back to me with in 24 to 48 hours, but haven't heard anything from them for more than a week.

Mick Wood - 2019-07-19

Good team of staff there, but the self-serve machines break down too often or don't read the barcodes, and wait times appear to be increasing.

Pardeep Singh Sidhu - 2019-11-11

Very rude staff .Went there to get passport size pictures.I asked her to give me scan copy of the pictures after she printed and she was looking at me with attitude and handed the keyboard to me rudely and I was looking at the screen to type my email she turned the screen to me rudely again even I told her to cut the pictures but looks like was too much burden for her as she was rushing to let us go without doing proper cutting to the photos.No customer service even after paying money second time as their staff refused to stamp and cut the pictures before.

Hossain Siddiqui - 2019-07-17

Good customer service. Very busy but still got patience.

Mario Malovan - 2016-07-09

Don't know what some of you are talking about. The Post office is open Saturdays until 12.30pm. I think the service is very good and I use a lot of post offices around Melbourne for my business. The real problem are some of the customers who come in wanting a chat along with those with poor English who are trying to transfer money and post goods to God knows where. This is what is holding up the line. Not to mention those people applying for passports who don't read their application forms properly and fail to bring the correct documentation with them. The Postal workers at Craigieburn Central are doing a great job, unfortunately they deal with a lot of ill prepared customers.

Black German Shepherd - 2020-05-05

Inexperienced staff . Very bad service

Dan Walls - 2016-06-13

Posted registered item with tracking thru self-serve kiosk Thursday afternoon around 4.30pm, wasn't logged into their system until 24 hours later.

Yousif Yousif - 2020-04-22

Very rude customer service they won’t try to help you with your needs it’s like they just want you out of the post and their site!!

Lemonade Angel _yt - 2018-05-14

Worst customer service don’t go there any passport application. They didn’t help me ! Because The post office is RASIST !!!!

Moe - 2018-10-06

Extremely rude woman working at the counter on a Saturday with the worst customer service, very unhelpful, disrespectful, mean and just careless about getting things done right and ensuring customer satisfaction, she obviously just doesn't want to do her job and trys hard to piss customers off and get rid of them so she can move on, whoever put her there has done bad for their bussines !!

Birban Rathore - 2017-10-07

Our passport application for newborn was not taken because they dont accept applications after 12noon on Saturday ( nowhere stated ), the lady didn’t even have courtesy that we were in queue from 11:45 and it was only 2 mins past, its good to follow rules but dont make it an excuse to be lazy, people come Saturday to post for a reason not to celebrate weekend, it was my worst experience and I hope post outlet hire staff who can use their brains!!!

Michael “potato” Neskovski - 2020-08-26

Closed on Saturdays

George Butrus - 2017-01-02

Quick and easy service! Little wait times! Very friendly staff!

Ebtesam Taei - 2018-12-10

They are thief; they have lost my parcels twice;

Stanzie Sauvao - 2018-12-26

Wrong number on website, customer service is bad, no one smiles at this post office

Roberto Pugliese - 2013-02-28

Being the only post office in craigieburn servicing over 20000 people you would think they would open on Saturdays or at least till 7pm on fridays to allow people that work all day to pick up parcels. Absolutely hate going here!

Sadaf Bahreh - 2018-01-24

Fast service and friendly satff

Vahid Anwari - 2019-04-06

Really bad service. Such a huge population in craigieburn and not open on saturday or until later that 5pm on weekdays. Edit: Now it's open on Saturdays until 1pm

Joseph Ishow - 2018-01-03

Please ring the bell, or knock on the door, if you need a signature on a parcel. It would really help!

Alex Christou - 2018-05-18

They have parcel lockers, which is a plus for me.

Tapan Kumar Pathi - 2014-12-30

worst customer service... don't go there.... its a worst post office i have ever seen...