Australia Post - Ashfield Post Shop, Ashfield NSW

Phillip Doherty - 2022-12-17

I needed to post a package overseas which I hadn't done before so I wasn't sure exactly what to do, fortunately Alice was very friendly and helpful and made it nice and easy. Much appreciated!

Rich Clears - 2022-09-29

DO NOT GO TO THIS POST OFFICE, GO TO ANOTHER STORE EVEN IF IT'S IN ANOTHER COUNTRY. (if i could give them 0 stars I would) They are utterly the most useless things in existence, the rudeness displayed is on a whole other level. They do not understand how anything works and will shift the most insignificant, obsolete blame onto anything and anyone else. every experience at this post office will affect your brain. Never associate with these uneducated earth worms. They have peanuts for brains.

Will Cao - 2022-09-12

Terrible experience of renewing passport in this store! We went to this store FOUR times and were told various non-compliant things each time. They don't go through you document and not helpful in any way. Sarah was the lady in charge of the passport issue in this store and told us the picture didn't meet the requirement even we followed the instructions from Government website. Then we went to another Post Office and check with two employee. All of them told us that our photo meet the regulations and good to use. What a terrible service and waste of time!

Andy Sun - 2022-08-19

GO TO ANOTHER POST OFFICE!! They have the worst managers ever in this store. ANDREA, who supposedly has worked ‘40 years’ in this post office, cannot recognise postal stamps from the 80s and 90s when I use them. Proceeds to give me a hard time saying my stamps are ‘fake’ and that my tracking labels are ‘wrong’ when I try posting parcels every single time, when I have never had this issue with any other post office. The other manager, LUCY, is the same. Very rude and refuses to listen. The old Indian man in the left corner of the store, like ANDREA, gives everybody a hard time, including myself. I am a small business often posting hundreds of parcels a month, so I spend hours here and have seen the bad service Andrea, Lucy and the old Indian man gives to all customers. However, the rest of the staff, especially Lisa, are awesome. This would be a great post office if not for the horrendous management.

Diana Chang - 2022-10-17

Efficient, helpful and professional staff when picking up a parcel and from what I could witness towards other customers

Hania Geras - 2021-12-08

Staff knowledgeable and friendly. Service efficient. Waiting time acceptable.

Stingray - 2022-08-12

Very efficient and helpful staff!

Eresh Maharjan - 2022-09-16

The store opens at 9:30 but we have been waiting for 25 mins and still there is no sign of opening the store. Worst customer experience

Alec Ivywell - 2021-10-11

Parcel arrived smashed. Post office refused to help me.

Marie - 2022-11-04

Don’t go unless you have 1 hour to wait, self serve machines are never on

Walter Lee - 2022-03-15

Thank you for the awesome, friendly and careful service from Lisa today who took me through the various options in sending my package overseas. I felt that she really cared and was genuinely friendly. Thank you.

Nimmi Ragavan - 2022-03-10

Fast, one stop passport application. I do wish they would open earlier, though.

Lisa Re-johnson - 2022-08-09

Great Manager a wonderful friendly team. Truly a pleasureTo work for Australia Post and serve The Ashfield community For the past 32 years...... I would like to thank all my customers for being so patient with us every Saturday morning trading. I know it gets hectic. A long wait Thank you

Christopher Quiambao Yambao - 2022-01-22

Very accommodating staff particularly Ms. Bam (hope I spelled it correctly). She’s knowledgeable about her role and the processes involved. Our passport application had completed smoothly without any hassles. Highly recommended her and this branch😊. Thank you.

Meme Saballa - 2021-06-08

I was attended to by Andrea. The manner of how she provided service was very impolite.

Erin Kennedy - 2022-07-19

The staff at this post office are always so rude for no reason, especially the older Indian man.

Raj - 2021-08-01

Staff are just blunt

Rahul Anand - 2021-08-29

Had a very bad experience interacting with the staff. I was trying to return an item, and to be safe, picked the exact same type of envelope it came in originally. Was rudely told by a person in the staff that it was the wrong envelope, even after I showed how I was just trying to use the original packaging. Clearly better words could be used in communicating with a customer attempting to use their service with the best intentions.

Guy Elvy - 2019-11-22

Friendly staff, rotating stock, good PO Box service. They do the best they can, and it shows. Respect them, they respect you.

Partho Sen-gupta - 2022-08-24

Don't get your passport photos done here if are a person of colour. Their camera settings are set for white-skinned people. And the staff are not trained to take pictures...

Tammy S - 2019-05-22

I had the best experience with this lady called Alice. She was very helpful and respectful. Thank you so much for being so considerate and I hope there are going to be many assistants like her in the future.

Tyler O'connell - 2020-01-29

The staff are great! There is an opportunity here for the organisation to look at improving its business processes though. No need to reinvent the wheel, just take a look at some newer organisations for ideas. Self service pickup would be fantastic!

Lisa L - 2020-02-09

These guys were wearing P2 masks behind the counter on Friday when NSW Health has advised that nobody except medical professionals should be wearing masks. Don’t generate needless fear.

Ashish Mangar - 2019-06-18

I'm here to get parcel and I was about to ask if i have to be in queue for that, before I could ask anything 1 women so rudely asked me to be on queue whatever the reason i came for. Other guy was so nice and smiling.

Victor Wong - 2020-09-08

Really bad experience sending a parcel. They told me the parcel was too big and they couldn’t take it, and I had to arrange a courier service to get the parcel picked up. The next day tried another aus post 5 mins of drive away, the parcel was taken right away.

Kathy Yang - 2018-06-15

the lady who served me was nice. the only thing which they could improve is that when i lodged the prepaid satchel, seems like no one scanned it and lodged it, which made me can't track it online. the tracking number lost its meaning of tracking

Jiri Trpak - 2020-01-17

Professional and kind service!

John Corcoran - 2020-03-27

Generally very helpful but this morning one staff member was clearly coughing and holding a tissue in her hand while handing out post packages. If she doesn't stay home voluntarily, the staff should tell her to go home.

Catchme Dude - 2017-11-27

Waiting for my important parcel whole day..checked Post app several times..and was saying ‘It’s Delivering Today’....Nobody came and delivered that...after 5:15pm i checked the app and it said...”Attempted delivery- redirected to Past office”... “Awaiting collection at Post office”... REALLY!! Me and my wife was there whole day...for what! Ridiculous

Hao Ding - 2021-01-23

Lovely place to be , people are nice and service are quick. But very high volume visit . Need to be ready around 15-20min .

M - 2020-08-15

One of the female stuff there was very rude and not really trying to help. I was asking for seeing if my parcel get there all she did was just telling what I can find already on the website and not letting me finish my talking and alway kept repeating herself. I suggest the auspost in Burwood for better post service. Last time I was trying to post something very big and the stuff there try to help me save money and fit my shoe box in the post bag.

Xu Yang - 2018-11-10

One of their staff always misses my parcel, like there were 3 waiting but she fetched one and told me that was all. Had to come back again with the tracking numbers to get my stuff.

John Bowles - 2018-05-02

Found staff here friendly and helpful. Makes it a pleasant place to transact your postal services

Madison - 2020-02-29

5 for the staff in store here, not the delivery service!

Saagar Pun - 2019-08-21

Great receptionist and customer service..

Kevin Winters - 2018-09-29

The staff are not friendly and rude. Went here for a Uk passport photo, which was not to specification even though the staff assured me rudely that they were. Waste of time and money.

Helen Nguyen - 2017-06-23

Very rude service from one of your staff, the worst I ever come across that I had to walked off, he is in his late 50s, caucasian and wear glasses. I had a question regarding about the express post medium size, the envelop says for valuable document such as passport and will, please pay extra. I would like to know if I want to send my passport away which envelop I need to purchase. he is either racism or hate his job so much that he hates anyone asking him any question. His attitude was unbelievable, he said I can put the passport in any envelop, I told him to read the envelop as it says for passport or will, it needs extra cover. He was aggressive took the envelop to read it. Then he said passport isn't valuable but if I want it to cover I pay extra $4. I really need to buy that express envelop to send my documents to the embassy but I can't stand that guy even 1 second further. I hope you guys talk to him regarding about this customer service as he doesn't have any. Please check the camera if you don't believe what I said I was there between 2:50-3pm

Darragh O'brien - 2018-12-07

Needs to improve its opening hours. The majority of pepole work 9-5 hence why they arent available when the postman arrives with packages so its a struggle to packages when people, post men and the post office all work the same schedule.

J. Assange - 2020-05-19

Truthfully?

Gustavo G - 2019-07-25

They are a bit rude

Jane Lee - 2018-06-04

RIP OFF for Letter Box, extra $80 for a standard (small) box, so called "Specified Area". Making up a fee as much as they wish, especially if you are a long term customer. DISGRACEFUL, MONEY HUNGRY OUTLET!!!!!!!!!!!!!

Seam - 2017-06-21

Amazing staff. Sadly we moved away so the service we get now is terrible from our new local post office.

Owen Mcgregor-hart - 2017-04-15

Not open today, despite their opening times saying so, and no sign on the door saying why they're closed, or apologising for being closed. Pathetic customer service.

David Riddolls - 2018-07-23

I've retrieved parcels here for 3+ years, staff are friendly, never had an issue.

Marble The Doe - 2018-09-20

One of the staff here is a yeller. Middle-aged woman. So rude.

Tom Kiat - 2016-01-13

Love the staff here but very commercialized

Ash S. - 2018-01-01

They were very helpful and patient when I was sending an international parcel from there.

K (キムラ) - 2017-06-10

Excruciatingly slow staff, being closed for most of Saturday and all of Sunday as if it were still the 1950's.

Michael Hou - 2017-09-12

They'll give you ridiculous reasons to reject your photos just to let you pay another $17 to have photos taken there

Abhishek Pant - 2017-06-28

Very friendly staffs, bit of a wait though.