Australia Post - Toowong Business Centre, Toowong QLD

Leon Rowan - 2022-08-01

Visited for the first time to open a PO Box and was helped by Jenny. Jenny is fantastic. Excellent customer experience. Professional, friendly, helpful and efficient. She put effort into helping me select the right box number/location. Jenny is a credit to Australia Post. Jenny's colleague, a man, was also very helpful, friendly and efficient. Free parking outside with spaces available, though the Post Office was moderately busy. (This is a refresh of an older review - I had technical problems on my Google Account which caused most of my reviews to disappear.)

Zoe Sparks - 2022-12-03

Thanks to Australia Post, my very first bad experience in this country comes from you. I’ve been living here for five months so far, everything has been amazing until I had to deal with Australia Post yesterday. Rushed courier, rude staff, stupid policy, which ruined my good impression on this country.

Apathy - 2022-09-04

Truly pathetic How can you fail to deliver a package and not even allow me pick it up from your office? I’ve had international deliveries in the past that arrive within 2 days. Apparently I can’t pick up an express parcel 1km from my home for a MONTH. Consider employing delivery drivers who are intelligent enough to do their job, as well as some counter staff who are capable of basic communication. Something seriously needs to be done about this. It’s not news that this place is awful, but maybe it should be. The media are always hungry for stories.

Banko - 2022-11-15

Even with a package that had “URGENT MEDICINE” on it. Courier still didn’t ring the doorbell that’s so loud my neighbours can hear it. After lots of back and forth with Aus Post AND Startrek I ended up having to walk to the office being 2 weeks post spinal surgery. Poor effort

W S - 2021-12-08

Literally the rudest staff Ive ever seen. Absolutely awful experience.

Mik Po - 2022-08-24

An efficient operation. The place is well run and provides great customer service.

Kris - 2022-07-13

Rude and agressive staff. All i did was ask for my parcel to pick up and the guy had so much to say about how i should give them more time next time and he knows i want my stuff. My reply was "it'd be good if the postman could actually deliver it, i was home." Then he told me to leave a review on the website!!?? How about you just do your job you entitled parcel boy. My package was there, he got it for me, keep your mouth shut next time.

Miguel - 2022-09-06

Excellent service, I received a passport sent by the Colombian consulate in Sydney, quickly and to my satisfaction

Nathanael W - 2022-09-08

Pathetic. Didn't even attempt to deliver an EXPRESS POST item. Went straight to the post office. Sad, annoyed and expect better.

Gillian Munro - 2022-03-19

Great help. Had everything I needed

Jonathan Midgley - 2022-04-27

Very helpful staff member assisted me to get my item into a packing bag that was only just big enough! Thank you! Great parking too.

G H - 2022-02-08

I love being spoken to in a short abrupt tone when picking up my parcel.

Lyn Teo - 2021-12-07

Staff were helpful and friendly. Was in and out quite quickly and having a few parking spaces right outside certainly helps.

Paul Hayfield - 2021-12-21

Thank you to your delivery driver in Toowong and your Depot staff for alerting and helping me recover a very important Christmas parcel from family overseas. If it wasn't for you we would have missed it entirely and a lot of people would have been upset. (No thanks to a dumb/mean coworker of mine).

Julie-anne Carroll - 2021-05-18

Love the staff here and the parking is super handy :-)

Samson - 2022-03-04

Waited for parcel, nobody attempted delivery, they left at post office. At post office Paul intentionally misled me as to the ID requirements to pickup my package by denying Digital ID. Which I didn’t realise was listed as acceptable via the website. Then intentionally didn’t inform me he would close the post office early when I said I would go home to get my wallet, leading to me arriving at 5.12pm missing parcel collection by 12 minutes. Despite me having given minimal resistance to him being incorrect about the laws surrounding parcel pickup due to previous experience working with ID laws in a Bank. I felt this spitefulness by Paul was unjustified.

Noeleen Atwell - 2021-11-23

I had two international parcels to post - Christmas presents - and needed assistance to obtain the right box etc. The staff at Toowong Business Centre were amazing, extremely helpful. It was the end of long day and without their help I wouldn't have got my parcels packaged up and sent before they closed.

Maria Belen Armijo Diaz - 2022-10-07

I had a delivery on Thursday they knocked the door and they just leave, not even 20 sec I delay in answering the door, then I went to pick it up and the guy ask for my ID, a lady pick a parcel just before me, without showing the ID and now just know I received a message saying that they delivered at my door, now I have to wait till Monday.disappointed!

Benjamin - 2020-11-05

Great post office. Convenient parking outside and express and regular boxes are available.

Sally Brady - 2021-11-19

Sad Experience,

Ross Anderson - 2020-12-15

The gentleman behind the counter was so helpful today, looking for an article in the Catalog that had unfortunately sold out. Not only did he check availability at other AusPost shops, he then gave advice on where to buy a similar item nearby (which I bought shortly after). Thank you so much 🙂

Yang M - 2022-04-12

The poorest service in Toowong. Customer service is nothing and can’t provide any help if you meet some problems about your parcel. Sometimes they can't answer your questions and just make up some random answer. What!?

Rory Mcfadden - 2020-11-21

Closed on the weekend due to “Christmas hours” in November despite Australia Post website saying otherwise.

Yun Xing - 2021-11-16

Rude，disgusting customer service，I would make 0 if have， never been happened to such unhappy experience in other post office.

David Ramirez - 2020-01-11

The parcel lockers have a much better personality than the staff who work here.

Gigi Yau - 2019-11-20

Overseas parcel delivering to parcel locker. Locker had no space so they left it at the counter. Failed to notify through the usual means -- you get text messages for parcel locker deliveries. Received 0 notification (usually 3 cards for home deliveries or 3 messages) and parcel is being returned to sender overseas. Called for support, basically nothing they could do, no idea where the parcel is, refused to give any evidence or compensation for international shipping. Advised I should have checked online. I checked for the first 18 days for a 7 to 25 day delivery and it showed that it was in Sydney the whole time. Regardless, they must send me a text message for the delivery because THAT IS the service. Some staff at this place has been a bit short before, some staff has been nice the whole time. It's busy, people have their tempers. This is just plain incompetence.

Ellie W - 2019-05-16

I always receive the most friendly service from staff at both parcel pick-up and the main office. Parcel collection times are very convenient though I noticed it wasn't advertised so I have attached a pic. It is convenient to get to and decent onsite parking. The envelope dispenser machine outside is also a really good idea!

Em Q - 2018-09-11

Staff are so very helpful! If they are busy they will take your details and get back to you when they have a moment. Always going above and beyond for myself and my coworkers. Thanks guys!!!

Archie Tait - 2021-02-16

The staff there all appear to be unhappy and bound by antiquated processes where digital identification is not allowed to collect your parcel that can be ‘collected by anyone’. No wonder Australia Post is a failing business run by government employees. Absolutely terrible and I will always try to use any other service than Australia post...

Jason Lewis - 2020-06-24

Utterly disgusting customer service. If i could give zero stars I would. Had to fill in some paperwork because it was not available on line and informed they don’t have a pen. Then treated like a sub human. Saw other people treated the same way. Lucky they have a monopoly otherwise I wouldn’t darken their doorstep.

Fernando Guimaraes - 2020-10-15

From all the Australia Post offices I have ever been during 8 years in this country, this is by far the worse service. They treat you absolutely horribly! Although there are one or another polite employee, the majority are just disrespectful, unhelpful and aggressive like all they care is to get you out of their way as soon as possible. They also lose your parcels quite often.

G F - 2017-12-13

Great staff, going out of their way to help sort a few issues I’ve had over the years. Excellent service, always with a smile.

Mengru Lyu - 2020-03-20

I had an extremely terrible experience in the Toowong post store. The counter server was trying to force me to take the most expensive option for my consignment as she was super unwilling to reverse the transaction that she had already made. When the counter server was doing the second transaction for me, she definitely entered a different set of consignment parameters, therefore the price was much higher than when she showed me at first transaction! When I was at the counter, there was a counter server yelling at the customer and asking the customer to go to the other queue. How unreliable and ridiculous those Australia Post staff have been!

Chloe Krachler - 2017-11-25

Great parking + both regular and express post boxes available out the front. Lovely service

Megan Simmons - 2016-03-18

Great information and advice, but dare you say anything that might even remotely sound like uncertain language. Apparently saying "oh bummer" out of sympathy for something will warrant a "Such language!" from staff. Felt publicly humiliated by Australia Post staff.

Lindsay Hawkins - 2019-05-29

The parcel pick up from the window is open from 6am to 6pm Monday thru Friday. I couldn't find this on the net.

Zhuo Chen - 2018-12-28

You can only get terrible services and less educated couriers here. Comment on Au post Toowong in one sentence: disgusting service, poor efficiency, low-quality delivery staff.

Fionn Richards - 2017-02-18

I've been greeted with such kind and easy service at this store time after time. It's consistently been a pleasure, thank you!

Ru55ki1 - 2018-12-23

Very friendly and fast service

Dyna Yuan - 2019-11-15

rude service

Ben Wadley - 2016-04-11

Unprofessional! I spoke with the manager concerning major changes that are going to effect business customers price and product wise (which i am) in 7 days but still no details have been sent??? When shown a brochure that no one has seen, Contract customers included, i have spoken to some, they said prices would not change till i pointed out to them that their own brochure reflects a price increase. Because i was not a contract customer (I once was), I was told i would find out about new pricing and product changes on the day that it occurred. I mentioned this is ridiculous when you are trying to run an online business and orders arrive in on that day. My local Franchise post office was also not spoken well of. What kind of marketing / communications and customer service is happening here? In small business you would not have a business if this was the way things were done.

Wasp Queen - 2020-05-29

what even is customer service

Chris Lane - 2019-10-01

I would put zero if I could. Worst post office out of the 6 I regularly go to. (A year since I wrote my review, still the worst out of all the ones I go to daily.)

John Hagelberg - 2019-09-21

Very poor managed post office towoong . Showed was open today sat arrived just before 12 was closed i rang them they admin told they should been open today .post office cant even tell if its open or cloaed on wk enda Took me a hour find the place as well they havent updated there towoong branch on there website adress still advertised on there web site they are in shop 72 towoong villiage on fact they moved long time ago behind the emplyoment agency very diffult find by walki g or even driving as adress is in correct on there web site as well google Worst post office in brisbane towoong Worst service anf inforamtion abpit times ob the wk ends Dont waste your time with finding this post office until they fixed there web site locations . As well rang post office about the issue all yhey said sorry you can find on in milton And catch bus or train ????even if did how would i know if its open would waste my time Just mislead false onfromation Typical post office services

Brisbane Acupuncture & Natural Medicine - 2018-05-30

Helpful at finding that damn parcel.

Robin Prins - 2019-05-30

Staff members at the postoffice are great. What bothers me is that drivers every time just don't bother to ring the bell but flick a notathome-card in my mailbox while I'm just home..

Chad W - 2018-12-18

Awful. Slow and incompetent.

Darshan Pandya - 2018-05-22

An option for mainly domestic postal service.

Rua Uílliam (brithem) - 2016-11-20

If only they would open Saturdays...

Nitin G - 2016-10-19

Patient and helpful