Australia Post - Townsville Post Shop, Townsville QLD

J - 2022-12-02

How can a post office not be open on a weekend? Good business idea there.

Frank Wei - 2021-11-15

Super rude. If you don’t like your job and show no respect to customers please give the opportunity to someone else who really need and love this job.

Jack Thompson - 2023-01-09

Never answer phones and when they do they hang up.wouldn’t reccomend.Why closed Saturday Sunday either like if you’d couldn’t be any more hopeless

Kris Sirk - 2022-08-04

Awesome location and service in the heart of Townsville.

Kim Connell - 2022-06-30

I went in to organise a post box change, due to the closure in Castletown. There were huge lines (nearly out the door) and lots of waiting almost 30 mins for me) — but why the 5 stars? Because the employees who were working did so flat out. They were polite, helpful and as fast as they could be with that many people coming in at once. A special shout out to Julie who, with a great deal of professionalism, dealt with my annoying forgetfulness and the low key sarcastic angst of those who were frustrated waiting. Rough gig, but good people doing a great job.

Kate S - 2021-11-18

Great team and customer services. Friendly faces. Very tidy shop. Julie was absolutely fantastic and went over and above to serve us. Thanks so much.

Stephen Bennett - 2022-09-05

Really great staff

Rivke Fitzpatrick - 2020-04-06

I adore the Townsville City team! They are always friendly, they always have a smile. They provide excellent customer service and make me feel like I am valued as a customer. Thats important in today's distant, detached world.

Nick Herbohn - 2020-02-08

Townsville city Australia post has the most disgusting customer service i have ever experienced. As i approached the counter to lodge a parcel I said to the staff member how are you today and the staff member just looked me down, so I said again how are you? I got the same cold look. I then proceeded to say this wouldn't fit in the drop box can i lodge it here the staff member just continued to look me down and never said a word to me. When i was leaving i here one staff member yelling at another across the showroom floor. I believe farm animals have more common courtesy then the staff that work in this Australia post Townsville city. I think the staff need some type of re training in customer service. Anyway I am happy to spend my money elsewhere. (now using a local courier) Also i have told everybody about my experience and a majority of people I have told also have had a similar experience here at Australia post townsville city. It's though times Australia post Townsville City and we all have choices now so please do something about your customer service or you will no longer have customers or a business.

Jakub Cerveny - 2020-08-07

Not grate they are located in centre of town but not open on Saturday and Sunday .

Graeme Williamson - 2018-08-23

Avoid using Australia Post if you can find ANY other option. My item wasn't delivered to me at Breakwater Marina and the postie didn't leave it at the marina office. The sender gave me the tracking number and I found that the item had been sitting in the AP shop all day. They couldn't find the item using tha AP tracking number. Staff there wouldn't give me the item because it was addressed to my vessel, not my name. Eventually I was begrudgingly given my item. AP delays and lack of client service cost me an extra day in the marina, both a waste of my money and worse, waste of a days favourable winds. Maybe AP deserves much better management and some efforts to introduce a little bit of a client focus, but for now I will avoid AP whenever I can.

Craig Cullen - 2019-04-18

Have been trying to call for 4hrs, auspost call centre tried to call but again no answer so they lodged a complaint. Just want to collect parcel instead of waiting for it to be delivered. Pathetic customer service

Junho Park - 2019-02-15

So slow and you guys must need proper air conditioning. Too hot and unpleasant experience

Resourcedragon - 2020-09-23

I really dislike having to deal with the Townsville city branch (Sturt Street branch) of Australia Post. Every time someone sends me a parcel that needs a signature I get the run-around. The parcel gets delivered when I am at work. So they take it back to the post office. Is this a post office that is open outside normal office hours? Of course not! Is this a post office that has ample parking near-by? Of course not! So any parcel collection becomes a major operation, not least because it's a 20 minute drive for me from work to the Sturt Street Post Office - and that's assuming I can actually find a parking spot (for which I have to pay - curse you Townsville City Council). I am particularly peeved as, for several months, up until my most recent parcel was not-delivered, Aust Post was doing no-contract COVID deliveries. Why couldn't they stick with that? There is a simple solution to the delivery problem if they insist on signatures - instead of returning undelivered parcels to the Sturt Street post office, TAKE THEM TO THE CASTLETOWN POST OFFICE! There is parking at the Castletown Shopping Centre. The Castletown Post Office is open on Saturday mornings.

Sarah Nyb - 2017-12-28

Was ill. Couldn't collect parcels that were supposed to be delivered anyway. They returned them all. Gave me number to call to track them. They couldn't! For any of them. Spectacular failure Australia Post! And they wonder why their failing, um, not being outrageously incompetent might help.

Chantelle Duck - 2019-09-20

How can a business not be open on the weekend. I paid for 1 day delivery and yet instead of bringing the package onto my building front desk they drop it off at Townsville post office and they don't open again till Monday. It's not MY fault you don't open for two days I just want to pick up my damn package.

江敏慧（anna Min） - 2022-01-20

Friendly

Anthony Stokes - 2017-03-19

Unsatisfactory when you cannot get a phone number for the Post Office. The person who answered was in "whoop whoop" somewhere and despite her being very efficient and official, I could not get past her to the actual Post Office. So annoying!

Heike Duggin - 2017-03-19

We received the best customer service by Marie from the Townsville Post Office. She help us with my husband's passport application and nothing was too much for her. Never experienced anything like this with Australia Post before.

Jana Kovarik - 2016-08-02

I have had mostly bad experience with AU post in the last 3 years Parcels dellivered to the wrong address or not given unsuccesfull dellivery notice to be able to collect from the post office They are sayng that its the contractors fault etc I do jot care whos fault it is But if my order is not dellivered by AU post its their problem Not?? How many of you had the same problem with AU post???

Lara Palma - 2017-12-27

Failed to deliver my parcel, managed to get there to collect and they'd returned it all! I ordered home delivery because I'm severely disabled, so really didn't need this! You can't call to discuss! Fail!!!!

Lili Rose Ravenwood - 2018-07-25

Mostly OK one or two staff could do with retraining in customer service. I now tend to go to other local post offices.

Walt Tabit - 2018-06-05

Seems Deliveries in Townsville in General is so bad, always issues also takes longer than usual...

Michael Vos - 2017-07-28

Very disappointed that I can't obtain a phone number to this PO.

Danny Gaertner - 2014-07-25

ITS OK

Brent Poltier - 2022-03-19

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Meta Noia - 2022-09-06

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Amba-crystal Pummeroy - 2017-01-04

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Andrew Hart - 2019-01-28

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Anna Albicker - 2015-09-10

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Justin Schildknecht - 2018-04-16

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Harry Carlisle - 2019-08-18

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James B - 2022-05-02

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Edward Asquith - 2018-08-14

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Angela Fox - 2019-12-24

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Patel Pradhyuman - 2020-10-23

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Gerard Rusco - 2019-12-02

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J F - 2019-11-30

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Viral Xs - 2023-01-12

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