Australia Post - Werribee Post Shop, Werribee VIC

Kate Myers - 2022-12-23

RUDE/LAZY staff, do not go here. You cannot ask them to do anything because they will tell you anything to save them from doing their job. Went to hoppers crossing and they had no problem with what I had asked.

Nirav5887 - 2022-11-29

The staff don’t have manners to talk. Total shameless with no manners. More importantly they do not know how to rake passport photographs. They need more practice to take passport size photo and discipline to talk to customers. Somehow I feel there is inner racism/ bias is exists the way they talk to people (mainly Asian) a one can observe, it’s not rocket science. Manager has no curtesy to solve customer problems she just stand in corner and watch customers arguing with the staff. God knows how they run the business. Avoid this place if you can for your mental peace. With so many negative comments they will are so adamant they don’t want to change !!

A Mckinley - 2023-01-06

Polite and knowledgeable. Massive upgrade compared to my last local post office.

Wayne Mallia - 2022-06-10

Great staff. Knowledgeable courteous and make you feel welcome.

Elaine Evans - 2022-09-09

Very busy, service was good staff friendly and helpful

Celtar0220 - 2022-06-20

Fast and efficient with all desks manned. Very helpful and easy staff to deal with

Keith Nallawalla - 2021-10-12

I love the staff here, some know me by name because I post so much mail.

Karthe Rajan - 2022-06-09

Special shout-out to Betty who helped out with passport application today. Betty went out of her way to help out and saved me couple of trips to post office. Thank you for your assistance and very much appreciated!!

Yvonne Srinivasan - 2021-04-24

Management and staff need to be trained professionally how to deal with customers politely and also be educated enough about iinformation

Pratibha Jaiswal - 2022-07-21

Horribly rude staff. The blonde haired tall woman there. Pathetic! Rather spend a few more minutes and go to the other nearby Australia post. Don't even deserve one star

Max Sansonetti - 2021-09-06

Definitely an amazing post office! Superb service

Matthew - 2021-05-05

The staff were lovely, and were super helpful. They even called me to let me know I’d left a box there with my details! Super happy with the experience.

Svjetlana T. - 2022-08-04

Staff very rude in this post office. Actually most Australia post office I go to give me different information and they all make up their own rules.

Tripurari Rai - 2022-05-16

Worst Australia post ever I have visited in Victoria so far...staff there are very rude and didn't help to customers. Even for normal information they never give help. I have booked online appointment for my baby passport. When I visited there they refused to take photos and in fact they send us to a private photo shop "express image" which charged us 50$ for simple passport photo. Our whole day wasted. Luckily one of my friend suggested to visit Laverton Australia post where we easily submitted the application and they told us that they could have done the photo for just 20$. I felt chested...but could not do anything as I have already paid 50$ for simple passport photo. Never ever go to This Australia post 🙏

Sujan Rani - 2022-05-20

I had bad experience last week. I wanted to send parcel, it weight was 5005g, she said I have to pay for 1kg. I said no other post offices count last digit, i sent many times but no one listen. Be careful when you are going weribee post office. They are making money. If its 500g i have to pay $18.75 otherwise for 1kg I have to pay $33.6.

Hika Daniel - 2022-11-14

Today this morning 14/11/2022 I Went to pick up my parcel and the lady at the counter ho my God I never seen this type of person in my l she shouldn't serve people's with this beaver I had terrible customer service.

Didula Weliwattage - 2021-12-23

Rude customer service for passports. Very impatient.

Wayne “maxum” Maxum - 2022-04-24

What’s happening here??? The Werribee PO is not open Saturday??? Saturday was a very busy time, a people who work need a weekend opening. This is ridiculous situation. About time Aust Post provides service to customers.

Cracker Jack - 2022-04-28

They don't even accept their own bloody Digital ID service as acceptable documentation

Simon Truong - 2022-05-19

Came to do my passport and there was 4 clerks and one customer besides me. I was instructed to go to another post office as they only take bookings for passports. What a business model. Purely not supporting the local community They didn’t even try to take my booking and just straight handball me.

Daniel - 2022-06-28

Lot of weirdos in there! Took a while for staff to find my parcel, but other than that the staff were friendly

Harry - 2021-06-14

About this post opening hours are big issue ...mostly closed and I called to post headoffice if this branch opened on Queens birthday...thay replied yes when I went there it was closed...they also checked on Google and told its open..

David Zhang - 2021-10-19

Extremely poor service.

Linda Mcdougall - 2022-07-05

Very helpful

Cameron Leslie - 2021-08-04

My local post office for over a decade. Super friendly staff - professional attitude - and keep smiling with their insanely busy store.

Tara T. - 2020-12-24

Website and AusPost customer service state this is open to 6pm. Certainly wasn't today. Left work early to collect a parcel they didn't provide earlier updates on but the place is closed. Not open on Saturdays anymore either, despite the website saying it is.

Michael Loverdos - 2022-11-12

They have an extremely expensive item of mine that I can only pick up Mon-Fri 9-5 with ID on what planet does Australia Post expect people to take a day off their jobs to collect their mail????

Atul Lather - 2020-08-06

Customer service - beyond zero Do not care attitude - Top most Empathy - what’s that!!!!

Rashu Gujral - 2021-04-20

They have entered and posted my confidential private documents to some other address in QLD instead of VIC even after verifying my address from two secondary documents and all they tell you is that they can send you an email and you can call the authorities yourself and show them the email and get your new documents on right address on your own. Very poor handling of important documents and applications.

Harsimar Kaur - 2020-07-21

Such a rude lady staff i encountered today..no sense of talk, not answering questions calmly. Moreover, no banners in office specifying ban of postage to restricted countries..unnecessarily charging for packaging products. Disgusting!!

Kathryn Potempski - 2020-04-04

I have always received the very best service from this office, excellent staff always willing to help.

Kenneth Kindness - 2022-02-20

Just another Post Office

Sean O'c - 2020-08-17

Happy and helpful service. Especially under stage 4 restrictions

Komal Humail - 2022-04-20

Very very bad experience, Rude staff , Went for Passport Application with my 10 month old baby. Reached 15 minutes early and abruptly told to arrive at the dot. Even though there was no costumer at the counter. I waited on side for my time and approached man behind the counter, he rudely told me to join the queue again.

Agam Preet Kour - 2021-06-15

Today I went to werribee post office with my husband and had the worst experience of my life. An Indian female named Neetu was very rude and racist she commented about the turban of my husband. We went for passport photos and she said just before taking photos that “I don’t think that you can have photos with the red colour turban on” we were totally shocked with whatever she said. Then she asked her colleague who was a female who said “there is no problem with any colour of the turban”. It is totally a racism. I think this staff Neetu needs customer service trainning. It was very embarrassing moment for us because of the act of such an stupid unprofessional staff at such place.

Chenny Chen - 2020-07-02

Incredibly long lines which is to be expected - staff usually stand around and chat to each other rather than serving customers. Either more staff needs to be hired here or trained better to provide much better customer service. Very disappointing for an Australia Post store.

M B - 2020-06-23

The old guy is rude and lack of customer service skills, however, I highly recommend the lady services.

Peter Kelly - 2019-09-18

NO DIRECT PHONE NUMBER THE 131318 NUMBER IS HOPELESS

Charlton Webb - 2020-11-19

Scumbags

M Lee - 2020-06-23

One male staff is extremely arrogant and unhelpful. Unpleasant experience and will never go back.

Ema Woo - 2019-07-29

The same passport application in post office werribee, the staff was very patient and nice to help us to go through all the materials and questions today. Obviously, the one I went to on Sunday at hoppers crossing post office, the staff was very rude to me, and refused to accept the document I prepare early. Some matter, different results and service.

Nirav Pathak - 2018-10-05

Not good experience for child Australian passport renewal application. Visited 3 times and every time staff was different and each of them came with new queries. Seems like everyone was following different kind of process. When visited third time, I showed all documents which were needed to lodge application but lady came up with new query about the birth certificate. Same certificate was used to get Citizenship and to get the Australian passport first time. Had a chat with friends. They had similar experiences for this post shop. Would not recommend this shop to anyone.

Tyson Ristuccia - 2019-11-01

got there before closing time and they shut the door in my face.arrogrant

Aneel Kumar - 2019-06-26

Ridiculous service. I enquired the lady at counter about the express post envelope, she came up with a large for just 1 letter. Kept saying the small once are only for businesses. Such ignorance. Made me pay for large for 1 letter that too local. I figured out later that you have small on shelves for sampling. go educate yourself/learn about your job before randomly throwing whatever comes to you hand.

Plang Mc - 2019-01-03

Opening hours are now so impractical. Not many people can get there before or after work now. Customer service is satisfactory when you do get there on Sat morning, with every other dual income household in the suburb.

Mystery “mysterylady” Lady - 2018-02-26

Love going to werribee post office the staff are really friendly and l have been going there for over 20years

Ap Singh - 2020-03-05

Good

Simon Green - 2018-07-21

Speedy service and excellent customer service. I enjoy going here on Saturday mornings.

Harry Matt - 2019-08-24

Good place nice staff.

Omid R - 2020-05-11

If I could have no star I would do it! Poor customer service, rude staff ! Is like someone force them to work! They charge people for express post while they know the express post won't be 12 days at the current situation! Apparently some countries have closed their border just recently and post should check with people about their destination then charge them for box and other cost but all they think is money and get rid of customers.