Australia Post - West End Post Shop, West End QLD

Xavier Chng - 2022-09-28

Had a fantastic experience with this Post Shop today. Khaled and the other dude were extremely helpful. It was my first time posting a big parcel. The whole process was chill. They were patient and kind. They guided me through an app download, registration of a new account and keyed in the coupon code. 10/10 top service!

Aisella - 2022-12-16

Came in to ship my first parcel overseas. I had a lovely young lady serving me, named Tarni. Her customer service was excellent, she helped me into creating my business account, she explained me in detail how everything works and her gentle approach made my experience very easy and smooth! Thank You Tarni!!

Tony Mockeridge - 2022-12-09

Helpful, friendly staff. Always feels good to send parcels from here. You know it'll get there.

Govar Sujee - 2022-08-28

Excellent service, I started an online business and team helped me with the shipping and other details.The new manager is very efficient and knowledgeable and he helps everyone. His team is also good. He tries his level best to do quick service, but most people coming to post office are old people or other nationalities who are not sure about many procedures to send letters, parcel or passport. So the team takes time to make sure they do proper service and helps them. That’s the reason for delay.More people come to post office , but the post office is too small to accommodate everyone’s needs, there should be more counters / staff so the work can be processed on time.

Mika Varitimos - 2022-11-19

In summary, hire more staff on a Saturday. Only open for outside standard work hours pick up on a Saturday morning and generally only one staff member on for parcel pickup at this time. The queue is often 30min+ in the hot sun. Staff regularly deny they have parcels which I have found after escalating several times they do have. I have also had them assign things I ordered for my wedding into a parcel locker owned by someone else. It has been nearly 3 years of covid, increased parcel volumes and Christmas is not an excuse. Please extend your hours, hire more staff or find another way to shorten the wait times. It's not good enough and your staff understandably get flustered and impatient customers as a result.

Yantao Chen - 2021-07-20

The staff here are very patient. Although it takes time to wait, they can all make people satisfied.

Julian Stein - 2021-08-17

My experiences at my local AusPost shop always are very good. Friendly staff and good service!

Mitch Boyd - 2022-12-09

If you intend to visit this post office during peak times you will find yourself in a massive queue, snaking cartoonishly out of the door into the carpark. 20 minutes standing in uncomfortable proximity with a group of people whose only connection is poor time management and online shopping is a recipe for an existential crisis. Admittedly, I'm not a queue person. I would probably line up for bottled water in the aftermath of a natural disaster, but I'd have to think about it. That said, having to queue with people from West End is a special kind of additional soul crushing punishment. The wet, suffocating heat of a Brisbane summer accompanied by the smell of rancid incense emanating from a nearby business/converted Queenslander peddling magic crystals. Actual people, selling actual people magic rocks. Imagine the absolute state of a suburb where this is a viable business model. Concerning, to say the least.

Adam Vickers - 2022-11-02

Happy with my experience at the Post Office. Generally friendly and positive staff.

Denis Dmi - 2021-08-16

Refused to verify my papers saying they do it all day and for me they decided not to do it. Thank you for the "great service" 👎

Matt Moloney - 2022-12-06

Staff are friendly and helpful and work very hard. Parking is an issue, and it seems like the facility and staffing is inadequate as there is always a long line out the front and lack of parking.

P P - 2022-02-23

nice staff，very quick process return my package back

Albert Chi - 2022-11-17

Never sent an express mail before, had no idea what I was doing. Thankfully the lady was so friendly and helpful 👍🏼

Pink Diamond Brisbane - 2022-10-05

Actually, it worse than 1 star. Never had such a terrible post service other than this west end one . Anyone give it more than 1 star is definitely the fake review.

Miss O - 2022-11-25

Lovely experience here today great service and help thank you

Litia Taukäve - 2022-09-27

Why is the service so bad here? Unfortunately I’ve had a high value express parcel transit through this post office which has resulted in a 2+ week delay due to constant mishandling. No updates provided through the AusPost tracking system so I fear it has now been lost or stolen by one of the staff. Unbelievable.

Leanne R - 2022-10-08

They put your parcel in a parcel locker to only remove it straight after and create it to be a parcel pickup. I need parcel lockers due the the time im available. I would have picked it up that night. But now in line for an hour to pick up. Wont use this post office again.

Ivana Milojevic - 2021-09-09

Has probably become too small to service the area, cramped inside, can get very busy. Some staff really helpful, some not so.

박진우 - 2022-08-20

On 20th of August Saturday, the fat lady with curly hair who is wearing glasses was so rude, and seems like she doesn't want to work there anymore. What a poor customer service, so unprofessional and hopeless. Surely there are so many people who wants to work there and who can do better job then her. If you don't wanna work, just quit it, simple is that.

Zea Holmes - 2022-09-29

If I could give zero stars I would. I’ve been an unfortunate patron of this post office for over 3 years now and to say the service is bad would be the understatement of the century. Not only is it a prerequisite for staff to have a general disdain for the population but they also refuse to listen or offer solutions to general enquiries or problems that fall completely within their job description. I cannot count the number of times I’ve waited upwards of 20 minutes to be served no matter what time of day it is only to see 3 people completing a task that could easily be done by one staff member. They have multiple times refused to except return parcels despite my having the required parcel barcode and have also refused to take them after I’d contacted customer support who then called the shop to make it clear they did in fact need to accept my parcel. The way they speak to and treat customers is truly appalling and the amount of times I’ve experienced multiple staff be condescending not just to me but to other members of the community is disgusting. 0/5 don’t recommend.

Jose Vargas - 2021-08-18

Really efficient service, I think Covid has helped them to improve.

Ma Ly - 2022-12-16

Please hire more staff，everytime waiting over 20mins for collected items.

Mitchell Grice - 2021-07-13

Worst post shop I have to use. Always a long queue, understaffed, frequently out of stock on postage items.

N Dashti - 2022-04-16

Closed on a Saturday when it should be open. Dozens of people coming and going thinking its open. Horrible

Zoey Xu - 2021-08-23

The staffs are very patient and nice.

Au G - 2020-09-24

The worst service ever... They never have given any parcels to our shop even i told them our trading hours. I always need to go to post to pick my pasles.... Horrible...idiots delivery guys never drop off my parcel front of me

Eric Paris - 2022-03-21

Just leave the parcel in the mail room! Every time, they just leave a paper and I have to waste one hour to get to the post office and wait in the queue. EVERY. TIME. My building has a secure mail room with video cameras. It's safe! Stop wasting my time! Sometimes, they don't even bother calling me or ringing my unit. I will be at home all day, then receive a notification that nobody was home and they send the parcel back to the post office. It's ridiculous!

Meg S - 2022-07-05

Ask any West End local and they will say this is the worst post office. I can’t stand going to this post office and yet I’m stuck going there any time I try to get something delivered through Auspost. The delivery drivers never even bother to ring my apartment (I’m home all day and then get the “sorry we missed you” message). They never leave anything in our mailroom despite high levels of security (cameras, on-site security, etc). Other companies have no issues. Amazon, hello fresh, groceries, even Uber eats have been able to find and leave items in our lobby. I’m convinced the AusPost drivers in the area just can’t be bothered. I ordered an item 4 weeks ago (express post) which took nearly 2 weeks even though the same item in the same order for my husband arrived the next day. Mine arrived damaged. I contacted the company I ordered from, they generously sent me a replacement. That has now taken another 2 weeks and once again I have to drive to the West End post office and waste an hour of my life standing in their never ending line. The staff at the post office often say the delivery drivers are frustrating but they can’t seem to do anything about it.

Matthew Uren - 2022-11-28

Received a missed delivery note on a Saturday and was told to pick it up from 8am the following Monday. I go to the post office Monday lunch time and the staff don't have my parcel, because the driver never gave it to them. They don't know if the driver is going to bring it back or attempt another delivery. My parcel could be anywhere, and now I'm waiting is a massive line to check for the 3rd time this afternoon if it's arrived at the post office yet, 6 hours after the time on the note I received told me it would!

I Am Fine - 2022-10-12

Need more nicer and quicker staffing

Damon Rutherford - 2022-03-01

Went here today and sign on door said they would open at 11am so went back then but nobody ever came. Many others waiting also. Nobody turned up to open the shop. Appreciate the floods have just occured but it would be helpful if a notice was put in the door to say when you expect to re-open - and not that you are opening at 11am!

Grisman Giri - 2020-12-06

Friendly and helpful staff. Although i have to return few times because of some technical and and delivery problems. Overall its good.

Hestika Kala - 2022-06-13

It's always busy. Needs more parking spots and staff, otherwise a great little post office.

Kirra - 2022-05-01

Most unorganised and uncoordinated post office on the planet

Kossi K - 2022-01-18

I arrived at 5:02pm in line yesterday afternoon to pickup a parcel. I was told very rudely that they were closed and she would only serve up to the lady in front of me. ZERO for customer service.

I. N. - 2021-11-29

The staff are trying their best but be prepared for a super long wait time regardless of the day and time you go to this post office. It's chronically under-resourced and just simply too small. It's not unusual for the queue to be so long that up to 20 people are waiting outside as they won't even fit inside the building. It's ridiculous.

Benjamin Iplex - 2021-04-08

I'd rather staple my face to the carpet than go to the place again.

Aimee - 2022-04-13

WORST POST OFFICE IN AUSTRALIA. Always a line, no parking and won’t give you a parcel with digital photographic ID (despite every government agency accepting this form of ID). Walked an hour round trip with a crying newborn only to be denied and treated rudely. I wish I had a choice not to use this terrible “service”

Yu Samuel - 2022-08-01

Line there for 1 hour and 10 minutes, finally it is on me, and the staff ask me to go another counter and further wait for 20 minutes roughly. Although I get what I need in the end but it’s desperate.

Mitchell L - 2022-05-19

This place is so slow to serve customers, came in one day and 1 person on the counter, 4 people in the line and 2 other staff members prancing around organizing parcels and sorting mail. Its not hard to prioritize and serve the customers and have additional rostered staff on out the back. THe post office is small and really old and in desperate need of an upgrade and maybe a few machine for automatic lodgement. 1 star out of 5.

Amy Kim - 2020-11-04

This is my favourite post office in Brisbane. The staff are always so lovely, patient and helpful.

Conor O'shea - 2022-06-10

By far the most annoying post office I have endured, 7 years now. The parking relative to the density is absurd.

Rubecca Wong - 2021-04-28

Forever long queue no matter what time you go

B H - 2022-02-09

Multiple occasions they have failed do simple post tasks. In one case lost important documents in a reply-paid parcel causing big problems. another time failed to correctly certify a document copy. The list goes on

Alex - 2020-12-23

There are a few nice staff but most are rude and incompetent, especially the manager - very much a can’t do attitude. Avoid if possible.

Sandra Beck - 2022-05-10

A busy but not too busy, basic post office with some extras eg passport photos. Friendly hard-working staff.Parcel pickup is operative next door at most times which speeds service up.which can be very busy

Alexandra Ford - 2022-09-23

Lines are too long to pick up anything

Vincent Aw - 2022-05-04

Extremely understaffed. Contractors probably just leave missed delivery slips instead of calling. Always long queue.

Sean Mullen - 2020-11-20

This place is a living hell. Virtually comatose customers descend on this place to ask obscure questions about passports and insurance from opening to closing time.

Karl Edwards - 2020-07-08

RUDE, UNHELPFUL, CONDESCENDING VERY POOR CUSTOMER SERVICE. INDICATIVE OF AUS POST. THESE PEOPLE REALLY SHOULD DRESS UP IN GREEN WIGS, BIG RED FALSE NOSES AND VERY VERY LARGE SHOES. THIS WOULD GIVE CUSTOMERS A BETTER INDICATION OF WHAT THESE 'STAFF' ACTUALLY ARE!! BAGGY YELLOW PANTS AND RED POLKA DOT SHIRTS WOULD ALSO BE OF ASSISTANCE. CLOWNS!!!!!!!