Australia Post - Reservoir Post Shop, Reservoir VIC

Priyanka Bhaskar - 2022-12-14

I went for getting few documents certified today, they were super helpful and quick. Really happy with the service. Thank you.

Suraj Saini - 2022-12-16

A very rude lady there behind the counter. She supposed to be there to listen and understand the customer’s need. Unfortunately it’s vice versa she only has couple phrases to throw. Very unprofessional and + bad attitude + 0 customers service skill.

Jack Mcdonald - 2022-09-09

Opening hours are incredibly poor - lack of hours on a Saturday very disappointing for those who park full time.

Stephanie Milan - 2022-07-11

Had multiple issues submitting my daughters passport documents. The staff weren’t very friendly and I felt awkward every time I returned. On the website it mentions to come instore and one of our friendly staff will be able to help but only one of the staff members were helpful but I forget his name…apologies. I ended up taking my documents to Epping and they submitted my passport and it was returned within a couple of weeks.

Cesar Pardo - 2022-07-13

I can give you a 0 if I can. Ridiculous opening hours. What about with people that can't pick up after 5 pm because we work until 5 pm???

Lana B. - 2022-06-29

Applied for a new passport here. Got a new picture taken as well. Everything was quick and pleasant.

Choi Ee Von - 2022-05-23

Took passport photos a while back for my child here. Came back with my documents ready to lodge an application, the lady said the photo isn’t acceptable because she has a hair clip on. Even had the audacity to tell me that the photo surely wasn’t taken at their office? How about owning your mistake and train your staff to do a better job. I remember the exact spot she was asked to stand for the photo. She even had to stand on a very unstable stool, which a 2 year old could have easily fallen off and injured herself if I wasn’t there to hold her. Such unprofessional staff.

Landy Chua - 2022-06-22

Only open weekdays 9am-5pm and close on weekend, sometimes also close during lunch time. What's the point? As I don't work locally, I will never be able to get my parcel unless I take a time off work to go to this post office during work hour which is extremely inconvenient. I'm not convinced by the way this essential service operate. Had poor experience with 24/7 parcel locker as well. Reservoir Post please open an hour earlier or close an hour later so people can get a chance to collect their parcels. How about open 8am-4pm or 10am-6pm at certain days?

Paul Oneil - 2022-06-07

Some people are rude shouldn't be working there .

Henry Bh - 2022-06-22

I went to the this post office in Reservoir to lodge a passport application form for my kid. I was served by an Australian woman with an unwelcome attitude. She seems to have no understanding of the procedure required to obtain a passport and is very strict and dangerous. First of all, she ask me provide my passport eventhought I show her my son citizenship certificate. And then she said that She could not process because my Grarantor has recorded that the time to know my child is less than 11 months because she need 2 days more to enough 11 months. However, this is not important as my baby is under 12 months old. And she refused to serve and invited me come back to work 3 days later. Then I went to another post office and was served and explained clearly because that information is not important because my baby is under 12 months. Just wasting your time and getting bad attitude when you are looking for the service from this post office.

Tim P - 2022-08-24

Their 9-5 business hours Mon to Fri and closed on weekends makes it impossible for me to pick up redirected post without taking time off work. AusPost do not allow you to preference another post office for redirection. A community critical service needs to have a couple hours open on a Sat.

Annette Cann - 2022-07-07

Not happy that I can't pay certain bills in there. That puts more fees and charges on me.

Michael R - 2022-05-20

May as well close this post office! It is never open. Work a Saturday, or past 4pm. Lazy dogs.

Claudia Z - 2022-07-12

Went with my sister to get some legal documents witnessed and signed and they looked at us like we had two heads and refused to do it. Disgusting service.

Ray Mehrabani - 2021-01-08

Extremely lazy and careless female crew members. I wouldn't go there again!

Kathy Aiello - 2022-02-21

Had a bad experience with very rude and unaccommodating staff there that just did NOT want to do their job. Brought in some StarTrack boxes to mail out and 3 staff members kept trying to convince me to deal direct with StarTrack even though they are meant to accommodate StarTrack items via Australia post. They just could not be bothered with the larger boxes. So lazy…what are they getting paid for ??. Going to Gellibrand post office instead from now on. Gellibrand staff were so friendly and helpful with the same request that Reservoir staff didn’t want to deal with.

Lívia - 2021-10-21

Horrible customer service. Staff are not trained to deal with customers.

Samuel - 2021-10-18

Lazy, incompetent staff. They don't know how names work.

Quackers Mcquack-quack - 2021-12-22

I don't know how their staff do it, but they manage to excel at customer service even when it's crowded and people are cranky.

Savi Gupta - 2020-12-18

Lazy staff. Can’t even speak English. Uneducated. Unaware of their work. Idk how they get hired. Staff has no idea what they r doing. Never going back to that place. Highly recommend it’s a waste of time.

Cindy - 2020-08-21

I went into the post office today struggling to decide what packaging I should purchase for my item. Stana who is an employee at the Reservoir post office was amazing!! Stana went above and beyond in her assistance. Thank you so much.

Chris Reager - 2019-12-29

Brought a few parcels to post interstate after the Xmas rush; went in the morning and was happy to see that hardly anyone was in there, so I could go straight to the lady and get her to mail the parcels. Unfortunately, as nice as this lady was, the process to actually send my parcels as registered seemed a bit of a daunting task, needing a co-worker's help to do so. All up it wasn't a bad experience, just an average one, hence the score. I'm sure that sort of thing won't happen again if I go, but I'll be more careful in weighing up which AusPost outlet I go to if I need to do the same thing in the future.

Eddie Turker - 2021-03-02

Incompetent People And Bad Service. Had to get paperwork and identity confirmed and you would think they would tell you what they needed but had to go back several times and then didn't get that I was married and had a different name hence bringing in the marriage certificate. Same post office that stuffed up 6 months of redirection. No idea of customer service and don't offer a service if you don't know how to provide the service. Get much better service from your smaller local post office.

Hidayah Alsharief - 2019-11-03

Jamie is amazibg and super lovely..she took her time while taking our photos and kindly asked for our opinions on them.. she is also very friendly with our kids.. definitely 5 star service

H De N - 2019-10-14

Don't go there if you need a passport, they don't want to do it! 😡 Worst post office in Australia...

Katie Acocks - 2018-10-31

Staff went above and beyond for me today! So helpful, thank you!

A V - 2018-07-06

Pretty disappointed with this post office. I had to get my passport urgently so I made a priority application to get it quickly, and sent it to the post office address. Once I had confirmation it had been sent from the Australian passport office, I went in a couple of days after it had been sent, no luck. I came in again a week and a half after they sent it and apparently, still no luck. I needed this passport quickly for a reason and no one had any idea how to help me find it. I found it strange that it hadn't arrived after a week and a half so I had to call up the passport office, wait on hold for half an hour and speak to someone that was very helpful who gave me a tracking number to let me know that the passport had been there since the day after they sent it. I'm pretty shocked to see this is how something of high importance is handled, and that the staff didn't really bother to even look properly, twice. If you have something that is time sensitive and important, I would recommend a more reliable post office that you know will put in more effort.

Barney Rubble - 2018-08-25

Usually very good. Gets busy at the obvious hours and times of year.

Sonnie - 2019-02-21

Service was worst and the guy was so rude. I went there to take my photos and this guy handed me my photos and literally said to me "GO".

Greek Virgin - 2020-01-28

Australia post lost my parcel

Michael Wang - 2020-01-28

Passport sePassport service is unbelievable terrible, staff claimed that passport photo is not applicable due to infant ear is invisible, the photo is literally captured by another post office, and already approved by staff. rvice is unbeli

M R - 2019-09-17

I've got a back injury and can hardly stand for too long. My daughter passed away overseas and tried to do my passport application on three ocasions. First they turned me around for not having an appointment, second time for wrong piture shade that they took for me in the post office, and the third time a light pen ink. I really had enough and in despair, screw the immigration bureaucracy and this particular post office for poorly training their staff.

Kevin Choi - 2018-03-30

Helpful staff. Very understanding.

Greek Virgin - 2018-12-28

Very misleading Info I rang up asking if they had a portable DVD player which they say in stock online and the guy said come in store we have it I went in and he lied it was a portable Walkman not a DVD player seriously not going here again if they lie like this

Julie Caple - 2019-02-18

Friendly, efficient staff who are always very helpful. I have had a lot of trouble with another post office in the area and this staff have gone out of their way to help me.

Sumit Sood - 2019-08-12

Don’t know what’s the importance of time really unprofessional and unfriendly staff. Booking 2appointments on same time and then blaming other people you came late.just learn work ethics how to treat people

Chris Keating - 2016-06-03

Very, very busy at times, with the queue all the way to the door. But, the staff are great, and don't try to hurry you through your business - always happy to answer queries, etc.

Trung Duong - 2019-03-14

I wish they have negative start. Worst postoffice, rude employee. Consider going somewhere else if you want to apply for passport.

Amy Charleston - 2018-09-02

If I could give 0 stars I would. I went to collect a package on Saturday, it was a birthday present from my dad so I was pretty excited. I got to the front of the line and they told me that someone had already collected it. Strange. This was my first visit to the post office, so I was very confused. They asked if I knew an 'S. Bourke' who apparently signed for my package. I don't. 'Have you been here today?', again, 'no'. 'Oh well we can give you our hotline number to call so that you can ask for the CCTV footage so we can see who took it'. WTAF. I should also mention that there was no apology by this point either. I then said to the woman 'shouldn't one of you be calling your hotline or manager to sort this out, seeings it was you who gave my package to someone else?' she looked at me like I was speaking Cantonese and instead took my details for her manager to call me on Monday. So, let's see if that happens. How they even managed to give a box bigger than a slab of beer to the wrong person is absolutely beyond me. Their main job is literally to crosscheck names and ID. What an absolute sh*tshow. Would not recommend.

Skye Bridges - 2018-04-20

Worse experience ever!!! I got there at 4:57 to pick up a package the doors were already closed I went back to the car to get my mother and the manager refused to open the door and said I rocked up after 5:00 because when he came to the door it was 5:00 on the dot and he tried telling me that I came after 5:00 and we’re closed worst post office I’ve ever been to they close their doors ealry and try and tell you you’ve come after hours I have never seen such descraceful behaviour from an Australia post worker let alone a manager he even sat there and argued if I could rate it less than 1 star i definantly would!!!!!

Ha Phan - 2019-03-08

The worst customer service

Betty Ristevski - 2017-03-15

Excellent customer service and friendly relatable staff!... Keep up the grouse work!

Vishal Dobariya - 2016-01-19

Friendly staff, very good customer service.

Revanth R - 2017-08-06

Small, busy and helpful staff.

Vivian Tse - 2016-06-20

Good ,quick ,and nice people

Liam Flaherty - 2020-02-27

Extremely understaffed

Jeremy Richards - 2017-02-11

Helpful and speedy

Shahen Dhanauka - 2016-06-15

Worst ever

Sudheer Kamuju - 2016-11-29

Friendly staff

Victory Omenoba - 2022-03-10

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