Australia Post - Pakenham Post Shop, Pakenham VIC

Robin Sharma - 2022-11-19

Poor customer service by the staff. Have tried twice to submit passport application for child but application is not accepted. They should advise about all the issues in the application at one visit and not that every time book an appointment with them they find a new issue in the application. Hard to apply for passport, forget about when they process and deliver. The passport application staff need to be given more training by AusPost.

Kiranjit Maan - 2022-11-22

My review is purely for CHAM….she is so professional and I got my money back within a week which was stuck with western union for 6 weeks. I was going back and forth but with no success but then CHAM took over and everything was solved within one week…CHAM kept me updated over the phone..very professional 10/10

Ruby Roo - 2022-11-23

Karen's post office Extremely poor customer service. Staff is very unprofessional and lack manners. Lady serviced us was very agitated and abrupt. Do disappointed Officer post office is 100 times better then Pakenham.

Garry Rawlinson - 2021-12-17

👍 5 Star service, served by a very friendly staff member, well done, thanks, Garry! 😊

Sen S - 2022-09-06

Stuck in ancient times. Slowwww in everything!

Queen _tàhmø - 2023-01-09

I didn't receive my box can u help me plz

Karen Clarke - 2022-07-19

This is the worst post office I've ever had to deal with. They don't even deliver your parcels and they don't leave you a notification that the parcel is waiting at the post office. I had one parcel I was waiting for being sent back to the US and another that didn't arrive. Now I'm waiting on another and I just got some tracking advice and it's been sitting at the post office since July 14th waiting for me to pick it up. Now I have to take time off work to go pick it up. I will see if they have lost it like they have done with other parcels when I get there. Truly a mark against Australia Post for letting this happen.

Colin Paterson - 2022-05-06

Staff were very busy but made the time to accommodate my proof of ID and photograph requirements - all while remaining helpful and friendly throughout.

Claire Lambert - 2022-08-13

Big thank you to May and Australia post, May helped to post my Parcel to the uk Monday afternoon. Parcel delivered by Friday. Amazing service! Thank you!

Gurpreet Singh - 2021-10-11

Gready staff , not helpfully at all , just making money and charging customers fortune...

Michael Guy - 2022-10-28

They closed over covid and are now closed weekends for renovations. Don't take parcels there for collection if they aren't open

Kawsar Jemal Harun - 2022-10-11

What’s the point of ordering things online when you ARE HOME and the delivery man leaves you a note to pick it up from the post office anyway

Glenn Cranston - 2021-11-01

Would be good if you got your info correct about being open or closed today 😡😡😡😡

三多 - 2022-08-12

It is so so......bad experience service from this post. If you can, pls do not choose this one. I have a parcel delivered on this Thursday and the mail address is my office, I worked all day in my office and the door is open all day, they told me fail to deliver. And what is worth, they didn’t tell me to collect my parcel by myself and just resend my parcel to the sender on Friday. Shocked!!!!! When I contacted the post service and they just told me the post made a mistake and didn’t give me any solution. My product on my parcel is out of stock. Now I am frustrating and so bad bad experience. Don’t choose this post service if you can.

Jennifer Marriner - 2022-05-31

I went to collect a package at the 117 main street address, waited a long time in the queue only to be told that package collection was not from the shop but out the back of the building. The woman berated me,asked me how long had I been in Pakenham to that I should have gone to the rear collection point. I was really annoyed about being treated like that and I believe that the card advising of the post office address should show "collection at rear", not just 117 Main street, Pakenham.

Jessica Lay - 2022-08-01

Rude staff and extremely slow. Just leave my parcel at my front door please. This would actually save my time and petrol.

Lynn Richards - 2021-12-12

Considering the volume of letters and parcels , yes I had to wait to be served but they did an excellent job. Maybe the fault lies with the van drivers ( sub contractors). If they deliver the parcel properly maybe the post office won't be under the pump as much. Congrats staff well done dec 2021.

Nav - 2021-02-25

We were served by Trina today. She was so beyond lovely, quick and efficient. Thanks for the help and being so lovely. I've normally had terrible experiences at the other LPOs. Keep up the amazing work.

Didi _ Tube - 2021-03-30

Very helpful staff, Thank you

Steve Zahra - 2021-04-02

Good service & staff. Postage is over priced at times

Manpreet Cheema - 2022-10-08

Charlie was rude very rude

Cameron Smith - 2022-09-21

Disgusting customer service would never actually go her endless for collection on parcels absolutely a waste of space and I wish they would make it easier for collection as people wait in line for half and hour for the staff to be rude and inconsiderate Hate hate hate this place

Bec Graham - 2020-11-02

Excellent Post office. Staff are wonderful, especially the parcel pick up staff.

Ian Holland - 2021-11-19

why send expected dates when they are often days/ weeks out, and then have your decent staff try to cover for probably the worst run organisation in Australia, and in the process slugging the sender with excessive charges

Bonnie Player - 2020-08-03

This place is awful. The line to collect parcels going out to the road. Which is rediculouse and unsafe. A better system is needed. The line was rediculousely long even before covid. No one has time to stand in a line for 30/40 minutes.

Ben Geritz - 2021-03-31

Delivery drivers are too lazy to get out their car and actually deliver parcels, so I have to waste my time and wait in line at the extremely slow and long post office line. Not that hard to do your job.

Josh Walker - 2020-11-16

Left work early which is over an hour away. Ran to line up and arrived at 4:57. Was told I need to go around the back, arrived at exactly 5pm and by then was told I was too late. No customer service or understanding at all. You would think during this time staff might be more inclined to want to help people. Not here.

Sam Pot - 2020-09-23

Not very happy. I was expecting a parcel today but I need to go in their office to get it now because the delivery person can’t bother to knock or press the door bell. Frustrating!

Aaqil Ahamed - 2021-11-15

Came few times to submit and application with related documents still the staff was unable to get it done ( not the parcel section )

Aish Cooper - 2020-06-29

Just too busy to manage Skills, friendliness and availability

Luke Porter - 2020-10-29

Poor service in parcel collection, takes 30 to 40 mins to get parcel. Rude staff at times, moved here in the last year and have never had a worse post office.

Hamid Ali - 2019-08-27

Very nice and tidy place, helpful staff. It was a smooth process to get things done here. highly recommend to my friends and family

Rough Ready - 2020-08-25

They lie about delivering parcels, conformation on CCTV but yet they side with their drivers. Its very worrying because its coming into Christmas and parcels should go missing or made out like they are being attempted delivery. I cannot wat until the post office company is thrown out and a rival takes over.

Blake Ell - 2020-08-25

Didn't even attempt delivery. Now my [parcel is stuck at pakenham parcel delivery.

Ryan Horsham - 2020-08-25

Callum # 11076730 (apparently a manager) has lodged a complaint, told me he had a number, refused to tell me the number. and then terminated the call when i told him this was affecting my mental health, he threatened to call the police on me.

Lankanqt22 - 2019-06-28

I recently moved to Pakenham and have noticed that some of my parcels are going missing or delivering to the wrong address.. I am getting my neighbor's parcels and I have to find time to deliver them as a post man. It is very irresponsible of them. I don't want to have to choose a parcel locker or collect parcels when they should be doing their job for their customers properly! Why do I need to bother! I am really disappointed with the Pakenham Post office! They need to find someone who can read addresses! They seriously need to perform an eye examination before hiring!

Hayden Carter - 2022-05-12

Employees are dogs

Sheryline Ashes - 2020-03-11

Service is extremely slow at the parcel collection bay and customer service is very average. Staff needs to be more welcoming and work more efficiently.

Peter Bowers - 2019-09-02

I recently moved to Pakenham and cannot speak lowly enough of our local branch. I have had 3-4 dealings with this office in my time in the area, and each has been poor. This has primarily been due to the level of service provided and not the outcome. Luckily enough I work near another branch and will be able to go through them instead.

Xavier Smith - 2020-04-03

The incompetent people you could possibly imagine, how this post office runs at all is honestly amazing. Rude, slow, whiny and dumb, avoid using this post office at all costs

Lyell Mcfadden - 2020-07-17

Great service, friendly staff

Blake Milsome - 2019-07-01

Tried to use this post office many times for our business. No service, the self serve machines require a staff member anyways, which they do NOT ATTEND until the have served every possible person in the shop, and even then begrudgingly. Never had a nice experience, much more worth the small drive to nar nar goon, the staff there are more than happy to help.

Robot Alien - 2017-11-28

I find the staff friendly and helpful in store, but inconsistent regarding parcels. Sometimes they're delivered. Sometimes not. Sometimes you need ID. Sometimes not. Sometimes they want the parcel thing they deliver to the mailbox. Sometimes I get a text message. Who knows. I heard they write out 'sorry we missed you're cards before leaving the office too! Also, the staff are often bitching about each other and bickering out back. Looks bad, guys. Small store, don't go in expecting to find more than just basic post requirements and a few gifts.

Lisa Schumacher - 2020-11-19

Why has the late parcel pick up been shut? How are people that work meant to get their parcels when you can't even be bothered to open on a Saturday? The service of the rude old women is bad enough when it is actually open, but at least you can get your parcels.

Jeffrey Sanchez - 2020-05-13

bad customer service

Pooja Bimal - 2020-10-09

Terrible terrible terrible customer service.I just went to this place to take a photo for my passport and they did it wrong.When I went back today and told the staff that the photo specifications were not right,she was telling me what she had taken was right and her behaviour was so rude.Anyways such a rude customer service.I wish there was a 0 star option for this place.

Michelle Mclaren - 2021-09-29

Honestly, lovely staff, absolutely lovely.... but probably the slowest workers I’ve ever met or seen. I mean like sower than a turtle running a race on a course made of clag children’s glue. And talk about confusion, as an example I’ve been going here for over 10 years and the queue is always a massive and there’s always a staff member confused about something. This week they put a sign up that says “parcel window temporarily closed, please go to 101 Main Street for parcel collection”, I go there and wait 24minutes in queue to be told, “sorry, parcels from the p.o.boxes can only be collected at the main building”... then why not put that on the original sign knowing you already have ridiculous queue everyday. Today I’m officially done, I have five p.o.boxes for different companies I own and this nightmare has to end Im moving these boxes back to Beaconsfield post office it’s just a lot more efficient, more than Officer as well. Update… Months later got a parcel delivered here by accident… still the slowest parcel pickup centre in the south east suburbs….

Morcosboci - 2019-05-08

Horrible experience, staff at the rear counter should work in a prison, customer service is non existent! I avoid as much as I can!

Karla Thomas - 2020-03-09

Terrible customer service!! I have kept trying this post office for years as I am local. But I now give up! Always grumpy staff.

Jakub Kossak - 2019-08-23

Helpful and friendly staff, thank you for your service.