Australia Post - Sunshine Post Shop, Sunshine VIC

Shelleycove - 2023-01-01

Friendly and helpful efficient staff, prompt service, manager welcomes you to store. Excellent team of people

Oppo Phone - 2022-09-23

Very helpful staff. Sometimes it gets very busy and has rude customers, but the staff carry on superbly. The staff should get a medal for giving great service in tough conditions. I notice it each week I go there. Many customers can't speak english very well, and the staff are very courteous and very helpful.

Katina Tran - 2022-09-15

Worst service. I came in to get photos taken for my Australian passport, but the employee kept asking me where I was travelling to. I said I wanted to travel to all countries but apparently I can’t. I had to make a passport for every country I wanted to go to it seems. I eventually and reluctantly told the guy that one of the places I wanted to go to was Vietnam, even though I still don’t know why he needed to know. I got my photo taken and it didn’t even fit my passport! He printed out photos for a Vietnamese passport when I asked for an Australian one, he clearly doesn’t know what he’s doing. I came back to act for a fix up and asked why I was asked so many unnecessary questions. The lady that day started yelling at me and said I was being rude when I was just asking her questions. I’m never going here again. Do not go here!

J Nevroscape - 2022-12-24

THE SERVICE IS FANTASTIC, NEVER A PROBLEM.

Bart Klek - 2022-07-07

i Have been going to this post office for many years, this is a pretty busy post office. Most times you wait and you are served pretty fast. They always offer great customer service and are happy to help.

Ehsan K - 2021-12-24

One of a kind. Most busiest hub as lot of post goes to other western suburb through this one and many time they diverted to wrong location.

Joe Kofteros - 2021-07-14

customer service is really good, respectful, sometimes you see a big line but that big line goes away from an amazing staff by doing an good job

Jay Patel - 2022-03-07

Great service good helpful staff

Vee - 2021-09-23

Super friendly staff especially the polynesian gentleman w the glasses so helpful and really accommodating.

Scaotic Vlogs - 2022-01-20

I've waited two weeks for a back pac, nonsense they almost lost track of all my good...

Jitend Singh - 2021-07-23

Pathetic service...I was on hold for 25 minutes and no one responded except the recorded voice and music. It's not only you at work. The one who has called is also at work and they have limited time for a quick information...

Navakanth Gaddam - 2022-05-09

I don’t have any other choice but to give 1 star because there is no option to give 0 stars. The staff I was met in this post office was not friendly and also not helpful. I came here because it has all services, but I never had my work done.

Jason - 2021-12-16

On September 10th, I went into the post office and requested advice on the most secure way to send an important document to Malaysia. Was advised that registered post was the most secure way at a cost of $17.70. Taking the advice, I paid and sent the document across the counter. After about a month, the recipient has still not received it. I called Australia post and they informed me that it was too early to launch an investigation. I waited until the scheduled date and inquired again. They launched an investigation that could take up to 30 days. After multiple attempts to determine the status of my letter, I finally got a call on Dec 16th informing me that the letter was declared lost. More frustratingly was that I was informed that I should have sent it by express post instead which would have been faster and that it could be tracked. I was told that registered post was the most secure way and now they inform me that there is no way for registered post to be tracked!! How is that secure?? I've now lost an important document after months of delay, frustration and now only to be told that it's been lost because it was never trackable. Australia post sunshine: I very much blame you for providing me with the wrong information.

Gabriela Dh - 2021-09-29

Rude staff - got interrupted by this man who worked there and he wouldn't let me speak. Provided me with mis information. Like if your going to ask a customer if they need help - surely you should be willing to listen.

A B - 2020-12-30

Great service , very helpful 5 Stars for ZADA TURSIC Thank you

Elle - 2021-07-31

This place has virtually no customer service. The man who served me at the counter was making everything more difficult than it should be. His delivery was lacking any care and he should not be working in customer service. Extremely put off and will never visit this post office again.

Sepideh Rahbar - 2022-08-12

I bought an express envelope from this post office and been told to give it back to the staff member after filling it . Two days letter we cant even track it ! God knows what has happened to the letter , they charged me extra for fast delivery but It wont even get there.

Ojesh Hada - 2020-08-03

really rude staff. don't expect any sort of help if you're a first timer. And the lady managing the queue, How stressful is your job?

Debra Sithole - 2021-10-01

No shopping for me if anything of mine if going through this facility. They have 4 of my packages and no updates. From these reviews im wondering if I’ll ever receive them. So unfortunate.

Thanh - 2021-05-22

I love coming here my favourite Post Office , most of the time it's busy but I always get help from the older gentlemen when waiting in line. He walks around helping customers waiting in line with paying bills or collecting parcels. Very professional

Cindy Le - 2022-04-21

Worst customer service ever! Manager needs to sack the bad employees. Came in to do a standard Australian passport photo and was asked by the person there which destination we are going to ( none of their business!). He then printed out 3 huge photos which did not fit the standard Australian passport.

Deng Yong - 2020-05-07

Went trying to get my tfn then when I arrived I was told to bring ID, I returned once again and they told me to bring my citizenship among other items; Once these items were brought forth they said my middle name was missing so I did a quick 5 minutes check them when I finally came to the counter they said the address on your licenses is invalid because I moved 2 months prior and they expected my to get a new licence mid outbreak. THEY WASTED MY TIME AND I STILL HAVE NO TFN!!!

Alphonse Le - 2021-02-01

The lovely ladies at the front desk were really supportive and helpful. Greatly appreciate the extra mile she took in helping me to send my book, which after a bit of modifying was able to fit the acceptable standards for mailing. Perhaps the fact that I was the only customer at that time of the day made a difference hehe.

Myra Howard - 2020-03-24

Staff are always friendly and helpful.have never had any problems and have been a customer for over 40 yrs.

Playmakernumber1 - 2020-04-12

always friendly and quick to deal with

Veronica Short - 2020-01-21

Great service , friendly staff who are clearly under the pump as it is a very busy place.

Tq Diep - 2020-07-20

Seriously bad service and rude staff especially the female staff !!!!!

Joseph Nguyen - 2018-08-10

I live in the area but I always try not to go to this place because of this (fat)man ( sorry) . I only come to this place when I have no other choices. Why do we have to put up with this? send him on the road or do something else (good for him, active) but not dealing with customers. His personality is not suitable for this position.

Julia Tran - 2017-03-03

Have been coming here for years, some staff definitely need re training. Very rude and impatient. There was a big miscommunication about my passport. After waiting for so long, I went to the post office to see what's going on. I had asked a staff member a simple question whether if I was meant to be told that I am supposed to wait for my passport or pick it up from the post office. The lady that served me didn't even want to hear what I had to ask. The lady immediately wrote down a number for me to call up and complain..? Human error is fine, I wasn't expecting an apology from the lady who took in my form. The lady who dealt with the situation simply just couldn't be bothered helping.

Quoc Cuong Ngo - 2018-03-21

Real bad services, especially the male staff. He does not have the right attitudes do the job. I can understand why my passport and Vic license are accepted by all the places, i have been but not this very worse staff. In stead of explained for me the reason he simply kicked me out. I have been in many post offices but never encountered a staff just like the one this morning. Everyone have their job to do but not all of them performing at the level they are expected to. Hopefully no-one else will have the same issue at this post office again.

Spoonfork Fork - 2016-10-04

Needed to send some legal documents overseas and before going into this branch I had a look at their website to get an idea of what it might cost me and how long delivery times where. I went in and politely asked the lady working their, what options I had depending on the delivery times and to confirm pricing. She then condescendingly replied "I don't know, You tell me!". I was annoyed but politely said how about "2-4 days". To which she then sarcastically replied "There's a difference in cost you know, you can't have 2-4 days it's one or the other". By then I was really annoyed at her manner and said OK I am asking you to give me some prices on both. She then weighed my documents (120grams) and gave me prices which didn't look right to me. When I asked questioned her about the pricing and said they didn't look right, she got annoyed and said how do you know. I said have a look on your website. She checked and then went and grabbed a satchel and gave me the right pricing and lo and behold the package had stated 2-4 days, Which is what I told her in the first place. I really hate dealing with rude and condescending people especially when they clearly don't know anything about their own products and pricing. Learn some maners and get some training on how to talk to people!

Den Kane - 2018-08-23

One particular racist women staff who doesn't want to serve minorities. Giving attitude and blatantly giving attitude. Day one taken passport photo there and ask staff about applying for a passport for an infant. Day two to apply for the passport. Was told need to get confirmation of address by getting a printout of a bill. Fair enough easy done. Day three come back to the store and this racist staff refused service saying the passport application is not valid. Asking why, the answer was, 1 - passport photo was not correct -- reply it was taken here! She had no come back from that. Even had the receipt 2 - no booking was made to apply - reply the other staff said to come back anytime yesterday. 3 - the address proof must be from Vic roads, the utility print out was not accepted - why? just because! So passport application was not accepted for this reason. 30 mins later from Highpoint Post office - no problem at all!! Moral of the story - Sunshine Post office is stuck up and only wants to serve white anglosaxons instead of the minorities. Conclusion for that lady - don't work there nor any customer service role, your not built for it in any way shape or form. Incident reported to head office of Aus post already.

Hoai Anh Nguyen - 2019-11-09

Not professional. Passport photo taken not up to guideline.

Graham - 2020-03-17

Quick and helpful.

Susan Keogh - 2019-03-07

Always professional and very helpful staff

Rosalba Delonghi - 2018-09-07

Fantastic staff, always friendly and ready to help.

Daniel - 2018-09-30

Have always received friendly and professional service at this shop.

Helen Lee - 2017-09-29

Totally agree with Julia, staffs at this Post Office need more training both with services and manner. Very rude and unprofessional. The services here are getting Worst and worst.

Nelson Tran - 2016-10-07

Not the worst spot, use it frequently at 5 days per week.

Tez Vi Truong - 2018-07-29

Sundays open 10am? Why are the lights off?

Bamboo Kim - 2017-11-22

So so so. Slow. Go Drink Red Bull

Terry Evans - 2016-05-05

Centrally located and open all times.

Amarjeet Shira - 2016-11-21

I have been there couple of time and there is a Asian Lady always rude

Pawan Bhattarai - 2015-09-03

Unprofessional staff ,need massive training on a matter of passport application .dumb as donkey ! How can you serve public with these limited horizon .anyway complained to concerned dept ,and I got what was looking from visiting another service outlet .never again there !

Goodlife Mandali Melbourne Australia - 2017-11-07

Lovely service

Daniel Hamling - 2017-03-16

Gets very busy

Steve Stylianou - 2018-03-08

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Muhammad Adnan Qureshi - 2019-12-23

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Sarah Thu - 2021-01-29

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Mystery “mysterylady” Lady - 2022-08-30

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