Australia Post - Sunshine West LPO, Sunshine West VIC

Michael Czajka - 2023-01-02

The staff are usually very helpful and always seal up my packages with tape if they need it. If I'm still addressing a package at closing time they'll let me finish even if it's taking a long time. They are often proactive and tell me how to do stuff if they suspect there's a better way to do it. I really appreciate that as you don't know what you don't know. If you have a question they'll try hard to answer it. I've seen some bad behaviour from customers but the staff are always polite and friendly. There seem to be a lot of bad reviews... but all of them seem to relate to Australia Post, not the LPO i.e. They're misdirected. I know it's frustrating if your package is missing or you have to go home for more documents but it's almost never the LPO's fault. Taking it out on them doesn't help. The LPO doesn't mess up very often... but when they do they apologise and fix it. I like the Sunshine Local Post Office they do a good job. :-)

Judy Bonnell - 2022-12-05

I've known these ppl for 20+ years they are helpful and lovely

Ella-ivy - 2022-10-19

What is going on?? I have a small business and this is the second parcel that’s meant to go to Perth end up stuck here from the Gold Coast.. why would it go all the way here? there’s either someone stealing parcels and scanning them at either end because it’s now happened again!! .. How else does this happen? Not good as we end up coving from our own pocket.. devastating yo small business. We are switching to sendle.

Yashoda Ghosh - 2022-11-16

If I could give 0 stars, I would! It seems to be a common trend now, but the Sunshine West Facility Centre is terrible! Honestly if your parcel has headed there, consider it LOST. I waited for over 3 weeks for my parcel, and of those 3 weeks, it was sitting in the facility center for over 2 and ½ weeks. When I contacted them they considered it "lost", funny considering, they replied so quickly; makes me think they haven't looked properly. They give their "sincere apologies", and tell me to purchase "extra cover", and they simply closed my "investigation" for "administrative purposes’ ”. Honestly the way they handled the situation is terrible, and considering this is a common trend, Aus post really investigates the Sunshine West Facility center, and not make excuses like understaffed, covid, high volumes etc., as many companies are facing the same issues; it's a nationwide problem. Further other parcels are able to successfully come through from Aus Post, this is a flaw in the Sunshine West Facility Centre; Make a change to this center.

Sally Hardwick - 2022-12-18

6 of my packages are stuck on a carousel of mismanagement at sunshine. So many people are going to go without on Christmas. I really don't know why nothing is being done to change the running of this facility & the fact that it is owned by the people & we cannot do anything about it but just have to wear the fact our mail is being put in the loo to bake awhile so the staff can have another cuppa because management told them to do so.

Millie Gibson - 2022-12-02

Awful place where packages stay for an eternity for no reason, hate this place with a passion

Kathryn Lyons - 2022-10-06

I've had a few express post items I've sent from the Gold Coast to my grandchildren in Kingsville get stuck at the Sunshine West depot. Precious stuff they are waiting eagerly for. It's happened again, this time I was posting back something special left behind when they visited. Tracking has it at Sunshine West but it's not updated for the last 2 weeks. Can't trust this service at all!!!!!!!

Joanne Clark - 2022-11-26

Would give 0 if I had the chance I ordered and got sent from Wagga got to Sunshine West on the 8th of November and is sitting there for 2 weeks now it's in Western Australia how can you stuff so majorily

Gabriela Dh - 2022-10-12

Bad customer service and horrible service from thier delivery drivers. Some don't even attempt to deliver

Andy Tran - 2021-10-16

Worst customer experience, unfriendly staff and poor service. Please do better.

Hanna Webster - 2022-12-09

If I could give this facility a minus 1,000, I would

Bud Borne - 2022-07-10

Not only are the clerks actually mentally handicapped adjacent, the delivery guy who operates in the area will jump out of his van, quickly put a "nobody was home" card in you're mailbox and drive off if the package requires signature. Complete incompetence on all parts really

Scud 01 - 2020-12-14

The team is always busy when I good in,but super efficient and helpful

Daisy Hung - 2022-08-22

Disappointing. When my packages arrive at the sunshine facility. I know I’m not getting it anytime soon, one of my large packages was stuck for almost a whole week. I understand it may be busy. But it’s constantly like this. I’ve always had problems. Just horrible service, hate it.

Hoang Truong - 2022-08-05

I attended this office this morning for my parcel picked up & unfortunately served by a woman with poker face no smile no greeting spoke with cold voice tone. Her attitude was impatience & rude for entire duration less than 5 min with me. No wonder there are so many negative feed back for this office while employer do not pay attention to their stuff service quality. It needs to clarify there were 2 female staffs working around 10:33 the unprofessional & rude one was taller in height & shorter in hair.

Ozan S - 2020-11-11

Item processed in under 2 hours, maybe they have changed their ways for the better :)

Heidi Technau - 2022-10-05

Dainty shop with awesome staff.

Kusama King - 2022-04-14

Parcel stuck there for a week already. Sunshine west is always pathetic

Marcela Ha - 2022-07-04

Australian Post office delivery people are the most careless and lazy. I ordered my online purchases to be delivered to my office as there is a reception and people all-day, additionally, I put the name of the company in the address to make sure is easier to find but seems like that is not enough because you delivered all my packages to a different address no even in the same street. One package was left in a corner in the middle of nowhere (not the address I put), other packages were trown through a fence because the place was closed (again not the address I put) and another package was left again in a wrong address with people working there and they didn't even ask if that was the right place. As far as I know, you are not doing us a favour or doing your delivery at a cheap rate to receive such a bad service. Do I need to check all the neighbourhoods every time I am expecting a package? Who is going to pay for the damages? What is your compensation? On top of that, I tried to call your customer service line and it was a machine. Trust me the less thing an upset client wants is to talk with a machine. See the photos below of the place where you left my packages and how different the place where they should have been delivered.

Ronan Gu - 2022-11-05

If you don’t know anything, why you are still working there

Trung Le - 2021-10-16

Disgusting customer service... the most feral little viet lady!

Jensen Lai - 2022-12-06

parcel been stuck at sunshine west sorting facility for 5 days and no update

Stuart Smith - 2022-08-12

Shamefully terrible service if I could give 0 stars I would... Lost my item in transit. 0 insurance. Been weeks till I get an answer. PayPal is the only chance to get your money back. Partner lost a package also. Truck caught fire and of course they provide 0 insurance. Buyers beware

Michael - 2021-11-02

Parcel stuck there for two months and counting.

Haz Hassan - 2022-03-25

The worst ever !!! I would give minus 100 star if I were able to. The Vietnamese lady behind the counter giving my wife a hard time and wasting my wife's time also. We never had difficulties to collect parcels in other branches using Digital ID issued by AusPost before. She made it a big deal like trying to fool the clients like she is. Arrogantly telling my wife that she works there everyday and know her stuff by showing her own stupidity. That does not work for us. AusPost need to train and check on their very staff thoroughly not just taking in any idiots to work for you. Avoid this place unless you really really have to. 3rd world country attitude. You will feel you are at year 1935.

Aree P. - 2021-11-17

The worse one so far, keep the parcel there without any movement, very terrible

Newo07 - 2022-03-15

Some reason sent back to gere

Oktaviani 15 - 2021-09-27

Where’s my parcel :( it’s been 2 week no update

Trang Nguyen - 2021-03-27

Best service from the team

Vu Nguyen - 2022-08-04

Have no idea why my stuffs always stuck here. Sometimes they even mark "delivered" without coming to my house. Dodgy Service

Debbi Woods - 2022-05-08

Excellent service.

Nurdan Koyu - 2022-11-04

Shamefully terrible service if I could give 0 stars I would... Lost my item in transit. 0 insurance. Been weeks till I get an answer

Yusuke Sato - 2022-06-10

The worst post office. Never go again. They did not take passport renew application after told to do online and AUS POST don't want them to do at their shop. The appointment was booked online and had all the documents ready and still refused. Never go again. Application was accepted at another post office with no issue at all.

Roop Kaur - 2020-09-01

Very rude lady at this post office. I applied the police Check at post office and I m not sure she filled the right information because she was very confused.

Jing Wang - 2022-04-05

hi Postoffice, we moved to 222 faribairn road, sunshine west for more than 2 months but we never get our mail receveid. Even the mail I posted to myself. As we are industry warehouse and no mail box in the front ( even no street number on the wall but google map can show the address ) , mails is welcome to put in the front office as we open weekdays. Or could you advise how can I do to ensure my mails can arrive as we should have statement from bank everymonth which are very important.

Henry - 2021-08-31

My parcel still stuck here since last week. Please be fast. Will report this case if still not processed today! Will also share this on tiktok...

Marlon Roshan - 2021-09-08

If you can't deliver after two weeks delay plz close the facility. I am waiting forever for my parcel.

Ofelia Brown - 2022-03-18

been waiting for package has been in sunshine west for 7 days no sign of movment seams packages do this allot many people have same problem how can i fallow up as tracking has stoped

Sharyn M - 2022-05-05

Looks like I've joined the 'My parcel is stuck at Sunshine West' club. Its been there over 7 days with no movement.

Anuradha Sulakkhana - 2021-10-01

The delay is shameful.

Alce Chan - 2022-02-16

Purchased something online and the seller send the parcel from NSW on 8th, it arrived at Sunshine west on 10th, don't know why it go to travel back to NSW on 11th-13th, and now said transit to Sunshine west again from 14th till now. Report the problem to AusPost already, hopefully no any more delay.

Jilliah Johnson - 2021-10-14

THE WQRST post office by far. More then once I have been waiting patiently in line with other customers when the staff have called forward people they must know from their personal lives or community ahead of the line to serve them before the rest of us. No acknowledgment or apology or explanation. It is SO frustrating. DO NOT go here unless you have to.

Acees. - 2021-09-30

I honestly want to say that this was the worst post office i had seen, my package had stayed there for like a week with no new updates. Its ashamed that these people won't listen to there reviews and improve. Terrible job with no effort into it. Please work on it

Anne Hunter - 2021-10-12

On 2 separate occasions my express post parcel to Southbank has gone via Sunshine West. When my other parcels sent to same address in Southbank have gone through different mail centres they have arrived in a timely fashion. However the 2 going through Sunshine West have taken 11 days on each occasion, both times the contents of the parcel were ruined and only fir for the bin. There is no explanations given and never any refund. What the hell is wrong with Sunshine West! PS If there was an option for No stars rating I would have given no stars!

Ahmad Ansari - 2020-12-03

Took two whole weeks for them to ship an item which was from Victoria and I live in Victoria they didn't answer any of my calls and when they did the women was very rude, TERRIBLE SERVICE!!!!

Ahmed Ahmed - 2020-11-17

Poor service and doors were closed before 5pm closing time

Dominic Tan - 2021-08-25

My parcel has been there since 09/08 it’s been almost a month. And I can’t contact them directly what on earth is this.

Taara Sharma - 2022-06-27

My items stuck there for 2 weeks why they didn’t post the parcel on time. It doesn’t take much time from Victoria to Tasmania but still waiting for my items to be arrived.

Zy W - 2020-08-10

Please tell me how my parcel is being processed, cause it is sitting there for almost a week. I don't like that.

Tinkel Star - 2022-03-17

I redirected my parcel to my new address, yet , they said I redirected it to the same old address. Why will I do that? I already drove to the old address to pick up my 1st parcel now the 2nd one is on it's way there again. They said they can't do anything about it. THEY DON'T HELP!