Australia Post - Success LPO, Success WA

Isabella Palmer - 2022-10-11

A company (let’s call them RR Company) that I was returning an item to for a replacement had issued me a return postage label. I went to another AP branch and a lady scanned it and the system was throwing an error code saying that they weren’t able to connect to the merchant, meaning that RR Company has made an error when issuing the label and needed to fix it before we were able to send it. After three attempts and experiencing the same issues, Renee at Success AP contacted me on her day off with a solution which had been organised with the staff that were currently working so I could drop off the package (without lining up which is a big deal since this AP is the only one in the area and always has a huge line) and send RR Company the new tracking number and update them of the solution. I really appreciate Renee going above and beyond to assist me when I have been having so much trouble with RR Company. Thanks again.

Ryan Page - 2022-10-13

Friendly staff that are helpful and explain things in detail if required.

Sweta Pandya - 2022-08-27

One of the staff at the counter evaluating the passport application was brutally rude. I requested more clarity about the document; however, instead of resolving my query, she mercilessly replied to me that "I have been doing my job for 5 years and I know what I am doing". Even after repetitively requesting, she failed to resolve my query at the counter. Also, she told me that "if you come next time, I won't take your application". I felt that I had been insulted. The owner of this shop definitely requires to provide more training about providing customer service to their staff.

Peter Gadsden - 2021-09-21

Great service! Guess that's why they're so packed 😃

Ahmad Abdelhameed - 2022-04-20

Hardworking helpful staff in a very busy place.

Cynthia Noordink - 2021-05-28

Always busy , definitely need twice as many staff as wait times in line is getting longer.. but staff as mostly always friendly

Mariah Baptista - 2022-08-29

My experience with the success post office was amazing the service was lovely and friendly all due to Debbie that help me with my renewal.

Flover F - 2022-09-29

Why changed the closing from 5.30pm to 5pm! This is very inconvenient for working ppl like me. I left my work early to get my parcel (I am using public transport, I ran all the way from bus station to this post office to get my urgent parcel) and I arrived few minutes past 5pm, I saw a lady standing at the door and there were few ppl at the queue, I begged the lady to let me in because my parcel is urgent. The lady at the door was not friendly but she asked her manager because I was begging. The manager's attitude was really bad and said "No" and mentioned they changed their business hours and close at 5pm. I think the bad customer service and attitude came from the manager's attitude. They are not willing to help and know nthg i can do to them because my parcel is with them. Not even worth one star.

Peter Friedle - 2021-08-10

Short wait time, no fuss service.

Dharmesh Jayaswal - 2022-07-02

My experience was pretty impressive, the lady who verified the passport docs was very helpful and super supportive. I had some issues with my documentation but she found the way to resolve the issue and we were able to submit the application on the same day without any drama.

Tms - 2022-08-09

Why have you changed closing from 5:30pm to 5pm now. It makes us people that work harder to pick up at end of the day. Seriously ud think Australia post have enough criticism as it is and would want to be better for people but nope. 1 star absolutely useless

John P - 2022-12-29

Slow service. Long lines.

Jacob Krukiewicz - 2021-08-30

V busy ,but moving fast

Jake Stokman - 2021-09-22

Have had a PO box with frequent visits in the past few years. Never had an issue and the staff have been very helpful on more than one occasion. Would recommend.

Averil Spry - 2021-09-08

Often very busy but you don't have to wait too long they do have times when reasonably quiet. Good service.

Andrew Martin - 2021-12-14

Staff are always friendly and if there is a queue it dosnt usually take long to clear.

Kat Ratcliff - 2021-11-15

Huge long waits and staff are always rude and short with costumers

Daryl & Meg Meldrum - 2021-06-06

Aside from the occasional long (but pretty fast moving) line, my husband and I have only had above average experiences and service from the Success LPO.

Gav In. - 2022-01-28

Posted an item today that was a online shop return (free P&P), lady took it and said goodbye. I asked for proof of postage and she stated there was no such thing!! Stated I had to pay $2.95 to get a receipt, how do you not know a proof of postage receipt exists and it's free, now if the recipient doesn't get it , I will lose my money as I cannot provide any proof I posted it!! Great work Aus Post

Pam Brown - 2021-09-11

these guys are very helpful

Ian Davies - 2022-11-21

Always very busy but the staff are very friendly.

Nadeem Abbas - 2022-09-15

such a rude staff and worst experience of this post office for certified passport documents

David Scholefield - 2022-03-09

Friendly and efficient service

Nek Minnit - 2022-11-07

There's always at least 20 ppl waiting in line here More locations should be made in surrounding suburbs so thousands of locals don't have to all go to 1 place.

Peter Raffaelli - 2021-09-12

Fast friendly service

Alexandria Dawn - 2021-07-01

I love the staff here. I've been going for years. I've been using my middle name for a while but was still getting post in my first name which I hated. They said you can send post in your middle name if you like as we know it's you. So now I do. They have been amazing about it

Elton Vaughn - 2022-07-26

Incompetent all around! The parcel collection slip wrote 5:30pm was the closing time. Went at 5:02pm and said they are closed. Refused my entry. Said they close at 5pm.

Flo S - 2022-03-19

Longest queue I've ever seen here and that's saying something as it's often out the door. Waited 30mins which I didn't mind really as they were clearly understaffed. What I did mind was upon reaching the desk being told to go and wait behind another person with a different cashier because it was a working with children check. Another 15 minute wait then another wait for the photo...a lot of waiting ☹

Robert Dicey - 2022-05-06

Unfortunately I had a dreadful experience. The post office attended questioned my passport photo or of I took it in the last 6 months and then proceeded to look for any reason not to process my request. She can up with one did not make sense and sent me away. I went to another post office and had it processed straight away. The worst and such a waste of time 😔

S Joy - 2022-06-04

They are not interested in accepting passport applications. I had photos printed myself according to the specification but they were not ready to accept it, took the same photos to another post office, according to them it was with in the spec n I submited my application there. There is no harmony between the ladies working there not a great place to deal with

Poida Aussie - 2021-09-06

Nice staff

Sharon Nahirny - 2021-09-02

Fantastic.

Sevah T - 2020-11-01

Absolutely shocking shocking customer service. This is just a joke. People in this post office are very rude and have no idea about customer service. They are there to just rip you off and make life very difficult for you. Please be very aware of this and if you can go elsewhere please do so.

C Freemo - 2021-08-24

Legitimately the worst post office I’ve ever visited. Regularly out of stock, long wait times with queues snaking through the store, poor lay out, just awful. Go to literally any other post office.

Bill Ash - 2021-06-08

Horrible Customer service.Visited this Post office for Western union transaction. I told operator (old and rude lady)I've started transaction online and wants to finish in store. She stated there's no such thing she have heard and no such option available. I have to do new transaction in store. I showed operator an old receipt and told her I've been using same option (S.O.F.I) Western union through Australia post from last one year. Then she tried and successfully transaction completed. The staff member needs training from Australia Post or Licensees about products and specially customer service.

Alex Toh - 2020-12-09

The staff here will sneakily tack on additional fees to your receipt. They added a large letter on my shipment even though I never requested one. Double check the receipts, or better yet, don't send your parcels here. There are much better AusPost stores with excellent service.

Ann Creates - 2020-08-22

Quick service. Not as expensive as bibra lake and some other post offices.

Fredo Frog - 2021-10-10

Geeze I hate going to this post office to do anything. In this case collect a parcel. They either have a queue almost out the door or there is no queue but no staff. Wait time, almost forever, is the same either way. I have noticed less junk for sale and less stock on the shelves. But no surprise given the service. Maybe they changed hands.

Paul Gibbons - 2021-06-01

This is obviously a major Post Office for the area but it’s not coping. The staff are working their hardest to try and keep up, but the queues are still snaking around the store and out the door. This store needs to be urgently upgraded to better cope with the the very high demand and maybe look a bit better too.

Tom Donis - 2020-11-18

The postie guy on the bike liked to have long convos everytime he came around which got a bit weird and uncomfortable, so I shut him down and just want my parcels delivered. So from then on he has no longer delivered. Just leaves the note in the letterbox outside apartment and hightails it out the area.

Frank Irwin - 2021-05-15

Always great service

B. Vinci - 2021-04-03

Post office was closed BEFORE 1.00 Easter Saturday attendant saw me and went around the back and waited till 1.10 then tried to talk to me through a soundproof door which I could not hear nor would he open for better communication, absolutely pathetic behaviour go to any other post office but this one.

Jakobus Van Die Kaap - 2020-08-18

I got my packages pretty quickly... When my item was lost they reimbursed me. Later my item was found and they said I could keep the money, plus the profit. I guess if you are just patient you won't have a problem. If you're impatient... work on yourself more

Peace Eye Trade - 2021-01-11

Worst Post office in Perth. Unprofessional, irresponsible, rude and untrained staff members. Charged double for the postage, didn't even admit the mistake by the staff and have't received refund yet it has been over 4 weeks. Poor customer service. Beware and check the receipt before you leave that post office.

Carolyn Craggs - 2021-04-28

Efficient and friendly service

Matt Jan - 2021-05-20

Long wait times. Chronically understaffed at peak periods. Bad service here and in the postal network. Overpriced. Limited opening hours for somewhere so busy. But what did you expect from a privatised monopoly whose CEO lies to a Senate inquiry and hands out Cartier watches to her cronies.

Van Dahl - 2020-01-23

most of the staff are helpful, but some should find employment elsewhere its like waiting at centerlink. Try another post office, my time is more valuable than standing around.

Leah.s Derbyshire - 2021-02-09

Nice friendly service

Ngoc Le - 2019-12-28

Been coming here for years, busy at peak hours (like every post office). It does get overly busy but that is business. Quick and simple service, gets the job done without any issue.

A Zed (eclectikitty) - 2020-02-03

Australia Post in general is a curse. There is no respect or appreciation for the citizens who must use their service. This disregard and complacency trickles down to every location. I've had the misfortune of needing to visit or utilize 5 different locations. While maybe twice I was helped by someone "friendly", all were generally either incompetent, and/or rude. The Success location has been the worst, so far. I now have to go out of my way to ensure I never have to deal with them. Calling Aus Post doesn't get you anywhere either; it's like they hate us and want us to suffer.