Australia Post - Doncaster Heights LPO, Doncaster East VIC

F S - 2022-11-25

I have been going to this post office for years! They are quick and friendly and follow the process. I saw the negative reviews and in my opinion the staff are just following the compliance set out by aus post, you wouldn't want parcels given to the wrong person. I prefer this post office over any others in the area.

Juan Bajo (angryjooj) - 2022-11-30

Organised, clear communications and friendly despite how ridiculously busy it was at 30minutes to closing. I feel this deserves 5 stars as they’ve been nothing but positive and efficient at the end of their work day. I surely wouldn’t have cope with that if it were me. Great work Jackson Court Aus Posters

Elisa K - 2022-03-03

Really good staffs I ever meet. I love them

Steve Obrien - 2022-11-17

A well managed and professionally run post office. The owners r exceptionally helpful and very friendly

Cc X - 2022-12-06

Always with bad attitude, btw I toke photos for my visa there last week and none of the were approved or accepted. The background was dark grey instead of white! Disappointed

Roy Maher - 2022-05-17

I have always had good experience with them.

Kushan Magedara Gamage - 2022-12-23

Never answer the phone. Worst delivery service in the world! Unpleasant people to deal with!

Ming Zhou - 2021-12-16

The service is good and I am very satisfied; I don’t know why there are so many negative comments.

Rany Maher - 2020-09-21

They are getting better, they grew on me.

Taimur Khan - 2022-12-08

The most lazy and rude staff I ever experienced

Chris - 2022-08-19

Despite the negative reviews, my experience was very positive. The gentleman that served me, and all other staff I observed during my wait in line were polite, patient and helpful, even to a few entitled customers who decided they were above policy and wanted to collect packages without appropriate ID. Makes me think how many of these negative reviews are actually legit!

Vineet - 2022-04-27

Very nice people at this auspost. All 3 ladies were super helpful. They go above n beyond to help customers. Highly impressed and recommended.

Nksui - 2021-08-11

The worst service ever and the old man at the counter was very Arrogant and Rude，I don’t understand how he got this job. Be careful, just do not question him, otherwise you will get yelled. I hope someone can take over this AU post once their lease term finished, we really need a better or even standard AU post service in Jackson ct Doncaster!!!

Sabrina Dai - 2022-12-22

Lovely people and great service!

Kimmy - 2022-11-22

Easy service, located in a sprawled out court with many other shops , including a pharmacy, Dan Murphy's, a shop for swimming pool products, vinnie's, salvos, takeaway foods, a Dr. Surgery, clothing alterations, restaurants and more.

Dee Anne - 2022-06-02

This is my local and closest post office and was surprised at all the negative reviews. The staff are very friendly and always made sure to provide the best advice for your postal needs. Personally, I have had nothing but pleasant experience.

Amy C - 2022-10-14

Friendly staff, observed that they were very patient when servicing elderly customers.

Haotao Cheng - 2022-08-02

Before I go there I thought this branch might get a negative review attack or something. Until today I went there to pick up my parcel I realised the bad reviews are all valid. The owner was rude, impatient and unprofessional. Even though I told them my parcel is a small envelope they were still searching for a big parcel, which wasted my time. I sincerely hope the owner to consider taking another business that doesn’t require customer service skills.

Bojan Josipovic - 2021-11-19

The worst customer service I’ve ever experienced. Avoid this place at all costs if you can

Cristina Liu - 2021-08-18

The boss and the staff copied and made fun of customers after they left. Feel offended. Never go again.

Amir - 2021-09-11

Friendly and helpful staff.

Kay Kal - 2022-06-05

very rude and disrespectful, I really hate going to this post,

Iman Haghgoo - 2021-02-04

Asked the lady if I can post a canvas . She said it's too big, I said you havent even measured ! she got a measure tape and wrapped around the canvas and said it's too big. Got my canvas to Donvale PO and they measured the height and width and said it's all good and posted for me.

Nabin Acharya - 2022-07-09

Worst Australia post ever, My parcel was already delivered there and i already received the mail that you can collect the parcel . I went there but they said they need time to check the parcel. They are completely unprofessional. Guys please dont go here.

Chuxin Ou - 2022-11-25

I have been to many post offices to collect my parcels, it normally takes 2 minutes, however this one took me 12 minutes every time, staff are not organized, took 5 minutes to find a parcel.

Ali Haider - 2021-08-12

The reason i am writing this review is privacy of customer. I sent a parcel to Overseas. It was a stethoscope for my Friend. I bought a gift card from shop and wrote it in there. Then I packed box again infront of staff. And placed card in box. And given it to staff. They said we gona put it in envelope to send it and all good. But when my things reached and my friend opened infront of me on video call,and card wasn’t even in box of stethoscope. If they wanted to check what is inside i could have showed them by my self. Even the things had to pass airport security. I am gona take this screenshot and put it to Australia post Twitter and Facebook. So they can make sure privacy of customers matter. I am angry because they hurt my privacy. Very very disrespectful act. Auspost should not suppose to do that.

Joshua Wong - 2021-04-12

Good and friendly staff.

Jj - 2022-04-26

Worst service! I took my 6 years old daughter to take a passport photo there today. Finally it’s our turn after 40 mins waiting, but the staff asked me to wait aside because the camera was not available. After another 10 mins, the staff came to take a photo for my daughter. She said there was a rubber band on her head, which is not allowed. So I had to change her hairstyle into ponytail, I only took no more than 1 min to do this. But the staff was very impatient and said “I cannot wait you”. Actually this was the only words she spoke. She didn’t even say” ready, 1,2,3,”. She only stood there and pressed the button. No one knows when it started. The staff looked very angrily through the whole process without any communication, which made my daughter nervous. The photos were really bad. The staff didn’t let us to have look at the photos before printed out and paid.

Roya Biabani - 2021-03-23

So impolite and had no knowledge of what she is doing

Chevoux Chevoux - 2021-01-18

Rude staff!! Always delivering the worse customer service!

Koorosh Au - 2020-12-29

Extremely Unprofessional stuff, I had a return parcel with a tracking number that I've got from Ebay, when I showed the tracking number to the lady who works there, she had no Idea what she has to do and told me you need a barcode or label, I have tried to explain her about it and showed her the results of searching the track number in Aus post site that proofs the purchasing a return label, but she refused it and she even didn't try to check the number in system, I took the parcel and track number to another post office the guy who works there simply got the tracking number and entered it to their system and printed out the label and packed my parcel for sending it out, see how professional people do your job and how unprofessional people disappoint you....

Jay Madan - 2022-02-01

Worst service rude staff.

Natalie - 2022-01-10

I went there to ship a parcel by courier, I didn't know that they don't have courier available at this post office but they were kind to me anyway and tried to help me. I also witnessed a lovely interaction with an older lady who came in for help and staff were very patient and friendly with her as well. I was nervous about going here after seeing all the reviews but now I'm thinking it may misunderstanding between cultures as the staff are not native English speakers.

Ashleigh T - 2020-08-29

Great experience in general, owners are super friendly! Convenient location and always well stocked on postage supplies

Yusuf Abdul - 2020-10-08

Friendly and professional staff, I appreciate it guys.

Lucascoles - 2021-09-16

Normally I wouldn't go out of my way to write reviews but I have never felt so discriminated and humiliated in my entire life. I came in with a positive attitude and could tell the staff were having a rough day so I was trying to be really patient and understanding. I was asking a simple question “i haven’t seen these postage slips before? Where do I write the address?” Completely ignored my question and said “do you even have money to pay for this?” PARDON like how rude and continued to ignore my questions and kept refusing me service until I PROVED I had money. Don’t go here go the extra mile and goto a different post office

Naki Centenera - 2020-09-17

Went to this local P.O. to inquire about passport renewal and they advice me what to do online . Went back the next day with my application form . The service was great. The lady knew exactly what to do. Took the photo , filled up what was needed . I paid and signed the forms and all went very efficiently.

Mark Bryce - 2021-01-13

Very responsive and courteous.

Krunal Patel - 2021-01-14

very arrogant and unhelpful staff. Australia post should discontinue their membership, as post website said they are supposed to help customers when tracking number is lost and they said do whatever you want, we can't help.. rude guy on counter...

Ng Zule - 2020-12-09

Good auspost

Shanki Ho - 2021-09-01

Went to pick up my parcel, I was served with a very rude and unfriendly service by an Asian man who wore glasses today.

Ali Taheri - 2021-06-25

My 18 years daughter went there today at 2:40pm to apply for Working with Children to do a volunteer teaching job. The white man at 60s at the counter, was very rude and yelling at her for no reason and as soon as saw her passport was even worse and behaved completely like a RACIST!!! We have been once before for taking photos and the other employee was again very rude and inconsiderate. She took very bad photos and did not accept to repeat any of them. I will follow up this case to central post management office and higher authorities to give them a good lesson.

Kevin Maju - 2020-12-11

poor customer service, rude staff. One caucasian male (sorry don't know the name) which is the only one I've ever had a good experience with but everyone else was completely rude. If there are any complications, they blame the customer immediately and refuse to explore any alternative options. I only go here because it is close, but I'm very seriously considering going elsewhere. Judging from the other reviews and personal bystander experience in-store, they really need a smack on the bottom :D. haha but no seriously they do.

Matthew Lee - 2021-10-22

Worst postal service to exist. Phone does not work and cut off on purpose, causing all of our deliveries to be retuend to sender after waiting for ages. No re-delivery attempt or attempt to contact us. After reading all the terrible reviews here, can Auspost please do something?? Otherwise PLEASE SHUT DOWN, disgrace.

P M - 2021-03-23

So rude

Jessica Anne - 2020-02-14

Appalling customer service with post office assistants incredibly rude. Would never return here absolute incompetent employees who require further training and should not be yelling in front of customers.

Chris Toh - 2020-02-21

Wasted a long time to lodge a parcel. I do understand the trainee is new but actually measuring the dimensions while going down his own screen is a painful process considering the post office is not exactly well-ventilated.

Wendy Hung - 2021-10-11

Been to this branch twice. Both time received horrible service. Please, if you hate your job so much, don’t bother coming to work. Or, if you hate your business so much, why bother running it?? Of all post offices I visited in my entire life, this one probably provided the worst customer service ever. Shame on you.

Prachi Pathak - 2020-09-22

Disappointing services.... Really really rude & unhelpful staff.

Bianca - 2019-10-22

Each time you can get things done. But, you can't expect good manner and nice service. A self-service machine would be much better.