Australia Post - Wentworthville LPO, Wentworthville NSW

Joel Thevarajah - 2022-12-23

I have never experienced bad customer service from the ladies at this post office. Yes they are straight to the point and efficient but that is appreciated. They have to deal with alot of customers. This is the most efficient post office I have dealt with by far. If you want to have a chat choose another post office or call the customer help line. If you know what you are doing this is the best post office in Western Sydney

Maria Tur - 2022-11-11

I’ve been to numerous post offices around Sydney and this one is the best! Exceptional customer service!!! The staff are so friendly and helpful. 10/10 customer service!!! Thank you for a great experience

Maria W - 2022-12-21

Would of loved to give Wentworthville Post Office a zero. What happened was that I had to get someone to pick up a parcel for me. The drama she went through even though I had done a written authority, was disgusting. The lady was totally rude to her and would not give her the parcel. She ended up in tears because of her terrible manner towards her. She doesn't want to step foot in there again. She told me.

Udaya Pradhan - 2022-12-29

Senior lady has very good customer service skill. She is always helpful with customers.

Swaran Chand - 2022-09-07

Excellent , professional service. Very patient even in peak times. Very helpful and knowledge when dealing with postage , passport etc.

Jen - 2022-11-11

Everyone's reviews says it all. Staff here has no idea how to treat others with respect. Always seem cranky. But this location is five stars as compared to the Westmead LPO, which is inside the hospital. The parking and convenience is hell to get to the Westmead one so I'd still come here, expecting the rudeness.

Summer Indu - 2022-11-20

I went there for passport application. I called 137678 asking for appointment they mentioned no need just walk in. Lady on the counter asked do u have appointment. I said no n was abt to say called and confirmed but she was not interested listening to me. Asked me to go to other counter. Asian lady Anna was there she was so rude in first place saying " stand behind that red line" in arrogant way. I said ok. I was waiting for her to serve customer she was then my turn. Another lady entered inside. Asian lady Anna totally ignored me first in the line and served her. I was still thinking ok. Then slowly people started line up. Anna called next customer. I was already there from 40 mins. Then i said excuse me i m waiting from long she answered rudely you done have appointment. Long story shot she made her mind not to help me. She was rude racist bcoz aussie customer were greeted not other community. She throwed my application and was making fun on me when I mentioned I will complaint. It seem like people did complaint for her many times but nothing happened to her so she was over confident. Please people don't go there if you want to get treated fairly and respectfully. Complaint already lodged. Thanks

Steve Chaka - 2022-09-27

About 3 years ago the staff were nice but these days they are aweful. Today my wife walked out so upset with how rude they were. So many bad reviews. Something needs to be done asap.

Elise Watts - 2022-04-30

Great service. Really know the locals and take care of them. Always keep clients' privacy

Tej Parikh - 2021-10-30

Unprofessional sums up everything!! Avoid this place.

Natalie Murphy - 2023-01-03

Really rude and arrogant staff! Need to learn what customer service is!

Rahul Manandhar - 2022-09-04

Very clean LPO. Staff are courteous and friendly.

Asad Sultan - 2022-09-26

Pathetic experience today. The two ladies behind the counter are rude, unprofessional and have an aggressive tone. Aus Post needs to train and vet their customer service staff properly.

Ashok Oli - 2022-09-19

My name is Amrita. I went to pick up my parcel. The staffs need to learn how to speak to customers. Especially x 2 Asian ladies( not targeting Asian). But very bad experience with them. Very worst elevated threatening voice when talking to customer. These girls need to be taught how to talk to customers. Very bad. M not going there anymore. Please Australia post take some action against them. Very rude. 😡

Anjali Heer - 2022-09-27

Oh my god! This is the worst customer service I ever saw, she was rude for no reason I went like 9 : 05 am in morning straight it was opened and there was only one person standing and they were already serving him so there was no one else waiting so I went straight to the counter and the lady there she was like you need to learn manners, you need to wait in the line, I was like there is literally no one and then she started talking to other girl in their language which was so disrespectful and I said to her you shouldn’t be doing this and she was like we and not talking about you blah blah and started arguing with me for no reason lol and then other customer comes and she started playing as a victim lol So went to the post office to pick up my parcel which I don’t know why was showing delivered and the lady was like it’s showing delivered I said that’s why I don’t understand can you check for me and she was already frustrated, just I gave them work to do that’s why they got frustrated seriously, it’s your job you are getting paid for it. And one more thing I noticed after me there was two more customers they were white (Aussie) and she greeted them very well, was talking to them very nicely and smiling, being friendly with them, I think one more person comes who was brown and she started talking to him rudely as well. THIS IS RACIST behaviour. They should change the staff here. I wish I could change my post office somewhere else but they are too far from me. Worst they don’t even deserve one star She just ruin my morning and excitement for my parcel

M T - 2022-07-16

Worst service! Very unprofession staff.

Jono Xie - 2021-10-30

Always busy. Got quoted 40 to post a box. Next day quoted 35 for the same box by a different person. Brought it to Old Toongabbie and got quoted 30.

Wasim Khan - 2022-09-05

Ydonee (is how she spelt her name to me) you are so rude, unprofessional, aggressive and downright incompetent. You were so extremely rude and arrogant over the phone it is beyond ridiculous. You did not listen to my issue and were aggressive and rude and just wanted to put the phone down. "I am busy it's not my problem" is not an appropriate way to handle a customer issue. My package arrived broken and she was more interested in putting the phone down and eventually did hang up and spoke as loud as she could on top of me. I hope head office reads these complaints and has access to phone recordings because your service was the worst I have ever recieved. It seems all the staff even when you visit in person provide the same rude arrogant treatment. What a shame.

Shital Pakhre - 2022-04-06

Don't want to give star, Big Zero to Staff Extremely rude, unprofessional and disrespectful staff.

Martha Githinji - 2022-03-17

There is a lady ( I didn’t get her name)there who honestly needs to learn some basic human decency and curtesy. She spoke arrogantly and rudely to a couple that was in front of me in the queue. She served me with a very bad attitude throwing unsigned form back that I had missed to sign. She has ZERO communication skills or manners. There can’t be these many bad reviews and whoever is in charge hasn’t acted. What a shame!!!

Poorab Pattnaik - 2022-03-25

Logged my family's passport applications (3 applications) this morning. The staff was incredibly efficient, professional and funny. Was in and out of the facility in 20 mins. Great job!

Kumar Panchalingam - 2022-08-27

Excellent customer service.

Aman Verma - 2022-09-27

People here are very rude Racist behaviour They need to change staff horrible

Md Tokey Islam - 2022-12-22

Poor customer service and one of the staff member has got attitude problems.

Ruby Tandon - 2022-09-02

Unfortunately the customer service is very poor at this post office. The staff is rude and kind of exhibit irritable behaviour when dealing with customers.

Fariba Zarbakht - 2023-01-13

Jenny is a really rude and arrogant staff there . Absolutely awful and does not want to help .

Cynthia M. - 2022-08-06

This post branch has poor customer service and highly disrespectful staff. Speaking to customers in a very unprofessional manner. I believe they have been reported numerous times and nothing has changed. All I want to know us what Australia Post is doing about this and when will the concerns of customers be addressed? It's very annoying to pick up your package and be spoken to with so much disrespect as well as feeling bullied on every occasion.

Aqib Qamar - 2022-04-05

I do not usually write reviews but I felt like I need to due to the worst customer service. Especially the small height asian lady has no sense how to serve the customer. Extremely rude, unprofessional and disrespectful staff. Dragged the parcel and left it between the counter door then push the parcel outside with the door. She should not be serving costumers. Very poor and disappointing feedback, but it is the reality! I hope Australian post take action soon.

Y - 2021-08-21

Very rude and will use their ways to punish customer.

Rawtani's - 2021-07-17

The staff members are very good I submit my all utilities bills here and it's done very quickly sending posts is convenient

Amanda - 2022-09-02

Very horrible customer service with poor attitude .The lady that is named Kelly or starts with a K , she couldn’t even say her name nicely so couldn’t get her name properly needs to be sacked - her careless attitude stinks

Kenny - 2022-04-07

Skinny taller lady was rude. It’s bad enough as it is with the reviews.. DO NOT ENTER THIS POST OFFICE.

Naveed Chaudhry - 2021-08-28

Even when they know WFH is going they leave you a card without even checking if you're inside or not, it's 2021 and the postal service has not improved. It's not recommended at all.

Mel D - 2021-12-02

Ride staff. Very disrespectful! It's shocking what's happened to customer service.

Rebecca T - 2021-04-07

Worst PO EVER!!! Staff are sooo rude

Sapna Agarwal - 2020-10-23

Good service every time I visited. Reading the reviews I was sceptical whether to go for passport services or not. But my experience has been good so far. Thanks.

Sugir Pavalavel - 2022-03-18

Friendly staff, 4 star cause they don't have passport photo facility for children less than 3 year old

Manpreet Kaur - 2021-10-07

I went to collect parcel from Wentworthville post office at 16:10 on 06/10/2021. The small height Asian lady with ponytail was so rude. I went with my sister we were together- my sister took her parcels and when I told her that I also have one as we had same delivery address- it was just under different name- she did not attend me, told me that she did not call me, is not ready yet and asked me to step aside from queue- called an old man from back and started serving him. I mean, talking to your customers rudely and we were together so asking me to step aside and serving someone else can be a bad experience for customers. They should ask the ladies to be polite there.

Diana Diab - 2022-03-24

Extremely rude workers will never go back. If you don’t like your job, simply leave. There’s no need to be so rude and horrible to the customers.

Angelina He - 2021-12-14

I never leave bad reviews but I had an unpleasant experience which other people also seem to have. The woman behind the counter was very rude, passive and unhelpful. The service was also slow, which I would have mind if the lady had a normal attitude…. I should also add, other people mentioning the same woman from up to 1 year & it’s incredibly disappointing that she had not revised her performance and treatment of customers….

Seema Saini - 2021-08-31

Not recommended at all. The ladies working here are very rude. They want you to send the label to their emails and ask for money just to get the print outs if the article for returning post is not found in their system instead of recommending to come back again later.

Abdullah Ashraf - 2022-02-19

The staff is extremely rude and unbearable. The reviews have been similar for years but no action has been taken.

Raghavendra Acharya - 2022-11-15

Extremely rude, unprofessional and disrespectful staff. I have been visiting this LPO for last 3 years with a hope that there would be better customer service and would be a better approach from the staff. I don’t know why Australia Post is not taking any actions after 100 negative reviews. The staff need to uplift their customer service standard to meet up Australian citizen’s or resident’s standard expectations. Very poor and disappointing feedback, but it is the reality! Hope this get noticed.

Umama Arsiwala - 2021-01-07

Very rude staff, no sense of customer service and how to treat people. Not at all helpful.

Ray Schembri - 2020-09-09

I have been going to this post office for many years for my business and have never had a issue with there efficiency or service. 5 stars for me!

8minutes Tech - 2021-06-01

Hello i want to share my experience the Australia post of Wentworthville is super rude to people.

Glen Gaynor - 2021-07-21

Close and handy

Oliver Pajarillaga - 2021-10-18

I do not usually write reviews but I felt like I need to due to rudeness of the staff. Especially this asian lady that just yells to costumers and throw their parcels. She should not be serving costumers!!

Udayan Chelva - 2021-07-20

Price gouging, unfriendly, unreasonable place. I've been going here for years and I've just about had enough. This needs to be replaced, i don't want an operator like this in our suburb.

Sam Reynolds - 2022-09-10

Very rude