Australia Post - Port Melbourne Business Centre, Port Melbourne VIC

Lou Woods - 2022-11-28

Absolutely terrible!stood. Stood for over half an hour in line to be told they couldn’t find it! Took my number but no call today. So now I have to go back AGAIN when it’s found to collect, it’s a hassle as I don’t drive. I received an email saying it arrived but they don’t have it???? SO annoying. The systems at the centre need reviewing as Monday staff had NO clue where Friday staff had put parcels. Bad customer service.

Di Wu - 2021-12-17

It's so inefficient...it's all old people working

Stina Rudberg - 2022-08-23

Great service and lovely staff. Always helpful

Amber Jade - 2022-11-12

Like all other reviews, postman doesn't even park his van let alone knock on door.

Kira Payne - 2022-06-28

Trish went so above and beyond to help me locate my parcel - I am beyond grateful for the excellent customer service!! Never had an employee care so much and do so much to help me find it when so many others would have given up!! Thank you Trish!!!

Emily X - 2021-05-13

Good luck, guys

Da Yu - 2021-05-11

Bad. Zero star if I could!

Lily Chay - 2021-09-23

Same they delivery drivers don't go and try to deliver,even when there is no lockdown,they only use exuses Australia Post have very serious problem with delivery,even when you mkae formula complain,nothing happen,they don't care.

Inass - 2020-09-24

I live in Melbourne and I was waiting for a delivery from Melbourne as well , everytime I track this, always shows it's still at this centre. It's now have been almost a month ! Where is my parcel??!!

黃亭瑄 - 2020-12-15

They rang up to make sure the address in the morning today, the gentleman over the phone help me a lot with his teammates. Appreciate your work and help. Very patient!!!Friendly!!!! Delivery in hand!!! Great work!!!

Alexandra Rowe - 2020-09-22

Picked up a package and was served by a delightful customer service representative named Steph, who was polite, helpful and efficient. Her attitude was refreshing and made the whole process feel like less of a chore. She seriously deserves a promotion as customer service of that calibre is few and far between.

Jessica E - 2022-08-01

Inefficient, long queues and staff don’t seem to have a clue what they’re doing. The worst post office in melbourne. Avoid.

Neil Wallace - 2021-10-06

I went to the Port Melbourne Depot and spoke to a man called Geoff Dunn. I just want to say that Geoff spent a lot of time looking for my parcel which apparently the reason there was a problem in the delivery was because there was NO number on the address, but Geoff, like I said, spent a lot of time looking for my parcel to which in the end actually found it, and I can’t tell you how excited I felt when he called me up to tell me, (after I had gone home) that he found it. I just wanted to say that Geoff is a guy that you should value as an employee in your company, because what I saw was a guy that goes above and beyond his duty to do what he can for his customers in such a friendly and professional way. Thank you and I give Geoff and the Depot a 5 STAR.... Cheers Neil...

Kieu Trinh - 2021-09-25

GREAT.I get my parcel at locker today.Thanks Angelina ( she is at collection parcel) so much about looking for me my lost parcel ( lockdown at my shop @freshwater place ,no receiver, return back more than 20days). She is so kind and responsible to look after my parcel. I hope you stay safe

Anni Tsai - 2021-11-24

My parcel was returned overseas to the shipping company without me knowing, as I was expecting two to three months of wait. I didn’t receive any email, text message, or notification card from the post. The more frustrating part is that they didn’t deliver my parcel at all, because I was just at home those days. After talking to my friends, they pretty much experienced the same situation where nobody from this place would deliver their parcel. It’s extremely disappointing. Worst case scenario I have to repay my shipping fee if AusPost will not take any responsibility.

林秀潔 - 2020-08-15

Port melbourne aus post had a really awful service, almost every parcel from there are unable to delivery with NO REASON!!! And every time i need to pay transport from CBD to port melbourne just to collect my parcel... Omg

Billy Yue - 2021-12-07

There was a wonderful lady who looked after my parcel and helped me with all the missing blanks. She is very friendly and kind and from the few minutes that she helped me with my postage, I can tell that she is very diligent at her work.

Tom Wang - 2020-06-18

This is not a delivery company but a PICK UP company. You’d better change your name to Australia Parcel Collection.

E Li - 2022-01-05

Drivers dont bother to check the street name when they deliver parcels. They regularly deliver incorrect parcels to my house with the same number even though the correct street is on the other side of my suburb. Ive had to drive to other peoples houses to drop their parcels back to them.

Edgar Clark - 2021-04-13

For some obvious reasons

Andrew Clik - 2021-10-14

Had to drop off a vanload of parcels due to some of the disruptions and complications a the moment with COVID. The team were super friendly and helpful with a great demeanor and attitude. Just wanted to say thank you, and keep it up. There's a lot of 1 star reviews out there that are talking about the whole network and their own personal delayed parcels, but that doesn't reflect my experience at the business hub.

Angie Fung - 2020-09-16

Big thank you to the gentlemen from AusPost/StarTrack who were outside having lunch break and offered to help me tetris this big box into my tiny car

Andrew Blackburn - 2022-01-07

Another year of Australia post failures! Waited home all day for a parcel and nobody came. No ring at the door, no call, nothing. Then after 4pm I get a message to say that delivery had failed and I would need to collect from Australia post next week! It’s become normal to lie to their customers! What a poor excuse this once great company has become . Disgraceful!!!!

皮燕子 - 2021-09-22

I ordered a C8H motherboard on pccg, and it already take 13 days. And it’s keep delaying the due date. And I haven’t received my package

Marty Drill - 2020-05-02

Astounded at the poor service. You say you are open on a Saturday, but its only for pick up. Its meant to be a business centre, what a joke. Staff would not take packages that had been prepaid express post, saying 'they could not take responsibility for the parcels and you should come back on Monday'. You are Australia Post, you take parcels and responsibility for getting them to the addressee. I support Aus Post cause you Australian. NOT ANY MORE

Pravakar Pradhan - 2020-04-09

I wish I could give -ve Star. They service is as worst as it could be. I am done with aus post. God bless you 🙏

Sarah-anne _ - 2019-04-03

Wish they would leave the damn parcel and not make me pick it up. Wanted to go before work only to find they open at 10am! Very convenient. Wanted it redirected to my office but they charge $6.50. Not really a delivery service.

Jarek Głowacki - 2021-06-09

In the morning i got a nice notification telling me my package was arriving today. I was at home all day waiting for it. In the afternoon i got a notification: "Attempted delivery: unable to gain access". Very frustrating. I paid a premium for this delivery too! Second time this has happened for me now.

Asmita Karanje - 2019-12-06

Similar to other reviews. No attempt made in delivering or reaching me or just asking for delivery instructions - could have kept outside my flat in the safe space.

Deidre Giblin - 2020-07-20

These Post Office workers are efficient, personable and very, very reliable. I have been using this PO for many years and always have an exceptional experience. I recommend this PO as an exceptional service provider that fits all the categories of reliability, cleanliness, trustworthiness and responsive to all demands. I have completed documentation (passport, ATO documentation) and parcel delivery/pick-up ... they are always exceptional.

Bridge Norton - 2019-12-27

This is the location they send every package to when the mail people can’t be stuffed to actually deliver something. Even if the original delivery address is NOWHERE NEAR IT. Then they say they can’t POSSIBLY send the mail to a closer location. For.. reasons.. This auspost location is sometimes further away from me than the location I order from. It’s pure insanity. These people need to seriously rethink how they operate.

Tash Madden - 2019-09-25

I wish I could give zero stars. Zero attempt at delivery despite the fact that 1. It was in the next suburb 2. I was home with the front door open the entire day 3. with no attempted delivery, no card left for me to pick up the parcel and last but not least, the parcel didn't even require a signature. Incredibly frustrating and unbelievably horrible delivery drivers. They should NOT be employed. Now I will patiently wait for info about where my parcel has gone and where I am meant to be picking it up from (which I most likely will not receive). Pathetic.

Matthew Gadsby - 2021-06-10

Most useless delivery drivers ever. Multiple times "unable to deliver, nobody home" when I've been in front room and watched them not even attempt delivery. Make formal complaint, nothing happens. The only person more inferior is Scott Morrison. Is zero stars an option?

Jenny Egan - 2019-12-20

Zero stars from me to Australia Post. I sat at home waiting for the delivery today. No one rang my house bell (no attempt at delivery ). I received a text a few minutes after he/she left. I went to the letter box and there was nothing in there. After checking the tracking I found that my parcel was down at Port Melbourne Hub. I had to go down on a 46 degree day to pick the parcel up!!!! I complained to the young girl at the hub and she empathized with me as she said that a number of people had said the same thing today. Was that because we having a hot day? 🥵 No, it has happened too many times before when I have been waiting at home to receive the parcel. Australia Post get your act together!!🤬

Thecaesarchris P - 2020-08-22

Will not deliver to apartments in the city, you will have use other services from the merchant like toll or other groups

Jesse Choi - 2020-09-17

I get parcels often. Of course through au post as well. But everytime an item is delivered via at this Melbourne Facility, it is guaranteed that your parcel is delayed. Any other branches, I like them all, but this one.

Azza Fortysix (azzafortysix) - 2020-09-04

Said my parcel was unable to be delivered due to no one in attendance despite my building having 24/7 concierge. What's the point of paying for postage if I have to walk 5km to collect my parcel anyways... 👎

Jaiwardhan Puri - 2019-09-19

Totally irresponsible delivery men. The office was definitively open when the delivery was attempted. This person has not attempted the delivery and why the hell would you not leave it at the nearest post office rather than take it to such an inconvenient location.

Panda Xu - 2020-01-14

Really bad customer service

Mark Little - 2019-09-05

Pathetic to say the least, parcels where to be delivered to a business address in the city...which is open all weekdays. No attempt to deliver they just sent it to the delivery hub. Dont waste your time and money with Aust Post, use a courier company. It is no wonder that AP are loosing money, as there service is nothing but a joke

Tomomi - 2021-05-25

Same here. I got “Unable to gain access” while I was in my home the whole day. Also my apartment has a concierge service but they said the delivery didn’t come. They earn one star because of the lady at the pick up counter. She is kind.

Natasha - 2018-02-12

Lost my parcel and took months to run an investigation (that I had to chase up constantly) only to say I'm never getting it and perhaps it accidentally went back to the sender. So, YOU LOST IT! At some point should they take responsibility and ownership of the situation. Simple.

Muhammad Ihsan (ihsan) - 2019-02-14

This is the 2nd time in a week they pretended that they attempted delivery. There was always someone at home during those 2 delivery days. But none of us heard the bell. The worst ever. I'm shocked with all the bad response from people here, yet they still don't solve this problem. What if the person is pregnant? Or disabled? Do they expect these people to pick the packages from their office? Whenever you can, try to find other courier. Updates: The same thing happened more than 5 times now. Maybe you need to train your employees on how to use the intercom of an apartment.

Att Jay - 2018-09-19

Unhelpful. Only open after you start work and closes by the time you have a chance to get here. You can't expect any helpful attitude from these guys. They seem more interested in dusting their hands off any responsibility of trying to even remotely attempt a solution. I would never use them if i had another Choice.

Jptilley10 - 2020-09-08

Tracking for my parcel says unable to leave in a safe location, I was home all day, have an intercom system that logs calls and attempted calls, and have 24 hour concierge service for parcel collection, I spoke with the concierge and they said no delivery person came by at the time the tracking says delivery was attempted. This happens far too often, extremely slack of the delivery driver and not the service we are paying for. To make it worse its not possible to speak with anyone from Australia post about this, the phone number just directs you to the website. Third world service.

Simon Lewis - 2018-11-02

Why the hell would you take my parcel back to the complete other side of the city, and only be available for pickup during business hours? If I wanted to pick my parcel up from somewhere I couldn't get to during business hours, I wouldn't have paid for delivery in the first place. You're part of Australia Post - next time, leave the parcel at my local post office

Chris M - 2017-06-06

The actual post office and collection depot is fine. Lovely people - always helpful and a great sense of spirit. And open late!! Pickup area could do with a second counter during peek. The "contracted" delivery services and 3rd party delivery is where it goes wrong. I've reviewed security footage of delivery people dropping off a slip with zero effort to ring our bell - and even worse, sometimes, there is no slip, no SMS, nothing until late "overdue" slip.

Dion Amor - 2019-11-12

Horrible service, no attempt made to deliver my package! No note was left and now I have to pick it up on the complete other-side of the city instead of leaving it at my local post office which is only open inside my office hours.

Ian C - 2019-04-14

AU POST makes this country ridiculous. Never seen such stupid delivery service in other countries.

Scott Chiang - 2018-02-15

This is first the time, someone send parcel to me, and I never received it. The tracking said it was signed and delivered and I never got anything, and I waited for 2 days. The customer service is friendly, so i guess its the delivering guy. Again, I constantly receive mails that is not even the same suburb.