Australia Post - Hoppers Crossing Business Ctr, Hoppers Crossing VIC

Robert Wilson - 2022-12-28

The staff here are awesome. Always friendly, helpful and all have a great sense of humor. Thanks for the great service

Alan Pascoe - 2022-12-02

Service was great but would not have to have gone there if the delivery person had knocked on my door and not just put a notice in my letter box

Andre Vishu - 2022-11-05

I should start with zero start - Not good. I knew the staff (a Caucasian guy probably in his 30s) vary rude . And empathy towards customers always willing to finish job without serving. “Sorry we are close they do net pay me after time “ They were so lazy - always left cards to ask you collect . Very ugly service ,- I have now reported to counsel affairs Australia. I request all customers to just call and make report to consumer Australia.

Laura Salau - 2022-12-28

No direct phone number to call for general enquiries. Called the national hotline number and they said we have a mobile number to the business hub but can’t give it out. She puts me on hold while she calls them directly. 15 mins later, still left on hold. Disgraceful service. Would have been a 30second conversation direct with the business hub

Eksp - 2023-01-08

Guy couldn’t be bothered looking for my parcel and told me to come back in 3 hours. Useless worker

Sarah Gonzalez - 2022-11-29

Rude staff not helpful and put customers needs last. I never told them to not send them at my address after a theft case so I’m stuck running around for my packages I just want to be like everyone else

Jennette Alforque - 2022-12-14

Always a disappointment everytime I am expecting a parcel- all the time!!! It’s time to discipline your delivery guys they always say attempted delivery but I am always at home waiting. They never left any card to advise where to pick up so it’s always a guessing game for me which auspost office to go and find my parcel!!! Calling their customer service hotline is also terrible 😡😡😡

John Raleigh - 2022-06-08

Maria ! Maria ! Maria ! Thank you for the best customer service , always a great smile at service desk. Jade you are also a great help in sorting my parcel problem and great customer service John

Sung In Jang - 2021-10-28

I laugh at people who say "treat people with respect, get respect back". Yeah, that's because you are "sending" your goods which means you are a client of theirs. How can I possibly even be given a chance to treat them with respect when they don't even bother to ring or knock my door to receive a package? PLEASE THINK. Maybe if they do the job they are paid to do, and professionally so, they will get the respect they deserve.

Nj (nav) - 2022-01-23

Postie didn’t even tried to ring the bell or knock on the door. Just left the collection card in the letter box. There should be an official complaint against these people. Poor service. Lazy staff.

Pentagrammm - 2021-10-15

On 15th Oct 2021. 4:40pm. There was a big queue, fair enough. this dodgy "security guard" dude informs me they're only serving "these customers" (in the queue) and that they're closing soon. big queue, so understandable, i can come back another time. It's the WAY he was talking. super rude.. "Hey hey hey hey".. not even looking at me, but his fone. super rude tone, no manners. what a sorry excuse of a human being.

Raju George - 2021-11-09

bad bad super bad customer service , buckle up guys , you aint doing the service for free !!

Dominic Matabilas - 2022-08-01

Not good. I was first in line and was waiting for about 10 mins and I knew the staff (a Caucasian guy probably in his 30s) saw me that I was there the whole time but he decided to just ignore me and instead attended on the Caucasian lady who just arrived.

Brian Elias - 2021-08-11

I have had 4 parcels returned to the sender because of the staff their not wanting to give my items because of a different address on my id even tho states my full name and age and everything still did not want to give it to me making me pay extra for sender to ship again. (both Asian women)their hopeless and useless the rest of the staff are just complete idiots just my honest review im glad all my items now get sent to tarneit post much better in every way staff and easy collection

Vivek Totala - 2021-10-19

I dont know whether this star rating really matters. In terms of delivery they are the worst. We are, i mean i am just sitting in living area, there is door bell to ring. But they did not even attempt to ring the bell. I even dont know they came. Suddenly i can see that they have updated in app stating that no one at home so took the parcel to office. Really, so lame and lazy that they can even ring the doorbell.

Ahmad Alsundook - 2022-11-28

The waiting line is Worst than getting tested in corona days

D C - 2022-12-01

They won't deliver the parcel and asks customers to collect it.

Leigh Durham - 2022-01-20

Not very helpful, Open hours are shocking, Delivery drivers don't do their job at delivering parcels, they pretend to deliver and take it yo the warehouse where the staff are shocking, they don't know what they are doing.

Gsxrprodigy - 2022-11-16

Used to be open on Saturdays an open at 6am during the week . Why has it changed Australia post . Service is depleting an even delivery is slower then the Christmas rush ! Please pick it up Au post

Darya Galeeva - 2021-08-18

Extremely slow. Only one parcel collection window open. Takes up to 20 min to serve 1 customer. Very incompetent. The reason I had to go there is because the postie was too lazy to knock on the door and collect the signature. I saw him drive past my house. Worst p.o. service ever

Neena P - 2022-10-26

Sick people work there no brain

Avi Sen - 2021-09-10

Worst customer service…rude behaviour

Rajkabir Singh Arora - 2021-03-09

Rude behaviour of the staff. Specially the girl giving the parcels on 9 march near 1 pm.

Grace Zhang - 2021-07-29

They were so lazy even during this pandemic, always left cards to ask you collect yourself even there is somebody at home and waiting for their parcels! Ridiculous and no social responsibility at all! They should not allow so many people to wait in the queue especially during this COVID situation.

Sitecomm Pty Ltd - 2021-01-21

I have seen all these comments both negative and positive and thought I would write a review. We use this facility daily to SEND our items across Australia , The team are very professional and have always greeted us with a smile and high level of service. If you treat people with respect you will get respect back.

Ashley Knight - 2021-10-11

Shut due to a T1 exposure site 11/10/2021

Hazz T - 2023-01-03

Absolutely rubbish!!!

Zohaib Ansari - 2021-03-13

Lazy staff on the counters Possibly just one person working in there Such a waste of time!

Karam Babra - 2021-10-18

The people working here always try to make excuses to shut down. I was here today at 5:20pm for my parcel pickup as they mentioned we can collect parcel till 6pm. But they refused to give me my parcel even few people before me were getting there parcels. Very poor customer service. They don't care about our time.

Osama Elkhair - 2020-11-30

It would be nice if you could put some clear signs rather than having the passive aggressive guy at the collection window telling everyone to come through the "right entrance".

Kia Yang - 2020-09-28

Just got back from picking up a parcel. Customer Service was exceptional. The girl who assisted me was really helpful and understanding. She took the time to check details, hunt down my parcel and was friendly the entire time even though we were both standing there with face masks. I really appreciate her assistance and patience, especially during these unprecedented times. Thank you.

Arjan Dhillon - 2021-08-11

Very Unprofessional staff, No etiquette how talk to customers, Rude behaviour of the staff. Specially the girl giving the parcels 11of August

Michael D - 2021-10-26

Was home in the back yard, just like most people, by the time I've gotten to the front door the postie had left a red you have mail 😠 now they are T1 exposed sight 🙄 omg is Australia post parcel delivery is the worst, if it not one thing is another

Samantha Allen - 2020-07-24

rude staff. Accused me of forging a signature! Didnt know i was dealing with the AFP and not sure how they could accuse me of this considering that they had never seen my own writing ! Please re train your staff ive never been to a more depressing place in my life. Terrible customer service

Soji Babu - 2021-06-29

People suffering with Q

Parviz Aghamir - 2021-11-11

Very rude personal

Mayank Bangar - 2020-08-22

Worst customer support ever experienced. first of all while delivering the parcel, they didn't even waited long for me to come out. and after that when i went to their office they told me to come back on monday. when i called customer service they told me that this office is opened on Saturday as well and i can collect is aytime before 12:30 pm. and when i went there today it was closed. Its really hard to get out of the house these days but still i managed to go out. it was really disappointing.

Muhammad Irfan - 2020-07-03

Pathetic...the postman came on 'Space Shuttle' to deliver the parcel, rang the door bell, and when I came outside he was gone to the 'moon'...left the leaflet so I travelled 12kms and collected the parcel at my own...!!

Farlight Australasia - 2021-02-17

We use this business hub all the time especially for those last minute urgent orders. Our products have never been damaged or lost in the 5 years we have come here. And because they are open till 6pm we can get later to post urgent orders out via their express service. All staff members are A++++ If you treat someone with respect you will get it back. Mike

Checkerz 1990 - 2020-12-14

To the old lady (you actually don't deserve that title) to the old grumpy woman in parcel collection and the rude, arrogant young man. If you hate your job so much quit, don't abuse people waiting to collect parcels because they can't follow your terribly signed walk path. The lady in front of me with a new born couldn't carry both parcels to her car so instead of offering her help, you yelled at her for "cutting in" to collect her second parcel. Disgusting!!

Wilson Y - 2019-12-08

The parcel collection counter is staffed by brain-dead people. I was collecting a parcel which was addressed to my under-aged son. They refused to allow me, the parent, to collect it despite showing my driver's license with the same address as the parcel and my medicare card showing both our names on the same card! The staff wanted a 'written authority to collect' from my son despite telling the staff he is a minor and incapable of giving legal consent. What a joke!

Tamara - 2019-09-25

I'm not usually one to make a complaint, because I have been in retail before and know it can be stressful etc etc... But I found the two ladies I was served by at this parcel collection to be very rude, this was today and yesterday!! It's not hard to be nice and to smile, I also spoke to someone at the call centre who also wasn't very nice... Not sure why they're all so rude but there are nicer people out there looking for jobs!!!! I hope I can somehow change my collection place so I don't have to go back to this Aus post again! :/

Dr. Gaurav P. Sonaria - 2019-12-05

Worst service, arrogant staff, rude behavior, non cooperative, untrained personal....

Rakhi Saini - 2020-02-10

Receptionist is very rude ... I have not even entered the service counter and receptionist rudely said over to the roller shutters out side and press green button in impolite way ..

Bryel G. - 2018-09-11

Their office says it's open from 6am-6pm, but website says open from 10am-6pm. Shoul'ved been accurate time so that people won't come early expecting the office to be open to collect their parcel :(

Aryan Sachdeva - 2019-11-12

Paid a visit 4:30pm today the lady on the parcel window was the rudest staff i've came across in the last 6 years of my experience of retail and customer service industry. Very upset.

Kamaldip Kahma - 2020-03-28

The skinny lady at the reception is so RUDE. Been couple of time there had same very rude behavior. Worse customer service. Do not want to go again.

Skiu Uddin - 2020-10-11

Hopeless

Simon Kell - 2019-03-29

Good staff, always quick and easy to deal with.

Khaja Iftequar - 2020-10-11

Very rude staff