Border Express, Salisbury South SA

Xgenoxi (xgenoxi) - 2023-07-19

excellent delivery service, lady on the phone was really nice. Professional delivery and nice. 10/10 will use again

Joshua Picken - 2023-08-16

Do not use this company. Quoted one price. Then sent a bill for almost triple the price. $700 to ship a lounge from Adelaide to NSW. Tried questioning the invoice. Cannot get in contact with them at all. DHL is cheaper and faster. Cheers scammers

Nickolas K. - 2023-01-03

I had received a "Sorry We Missed You" card in my letter box but due to very late delivery time not expected, my gate was locked at that time. I had trouble locating the consignment number on system tracker "incorrect number" as the driver had written it wrong. Located phone number to local depot after several attempts on Website did not work and spoke to customer service assistant Kate Snare in Salisbury, and Kate located the correct information quickly regarding my inquiries and I was absolutely delighted and impressed. Kate was very professional, helpful, polite and friendly she was going to organise a re-delivery of my parcel asap. Kate displayed exceptional customer service skills and very much appreciated, thanks Kate well done.

Paul Bogusz - 2022-07-29

Just absolutely hopeless in every possible way. Avoid!

Jimmi Pinnington - 2023-03-21

Lost my job there today for speaking up about being forced to use my lunch time for a company meeting. Mark should be ashamed at the way he runs it. Pretty sure it is illegal to do that.

Ashley Smith - 2023-04-14

BORDER EXPRESS they have no idea what EXPRESS means!!! What a useless transport company. My item has been sitting in their depot, not 40 mins from my home, for the last 4 days and they STILL haven't delivered it. Do yourself a favour and don't use this company if you want your goods delivered in a timely manner. Zero stars if I could as they don't deserve 1 star. No phone number to speak to an actual person...PATHETIC

Dave Karger - 2023-06-02

Extremely difficult to contact to arrange re delivery. Driver told me wrong information. Terrible company. Do not use them. Ever!

Sandeep Reddy Male (sunny) - 2023-07-19

Good team in transport services

Paper Rose Studio - 2022-08-17

12 Days from NSW to SA - still no delivery

Jess Allan - 2022-12-07

They get one star because you can't leave a review without one. Parcel says in the Sailsbury depot for 14days. Receiver chased up tracking to be told they don't deliver to her area and she will need to come and pick it up from their depot. Website says delivers to all postcodes in Australia. I can put in the depot and receivers postcode and says delivery in one business day. Yet, they will not deliver. Disgusting customer service

J App - 2022-11-11

Absolutely appalling! Witnessed one of the their drivers driving dangerously through red light and almost causing a big accident, they have no phone number to call so had to rely on submitting a query form. Advised of the number plate and truck number requesting a call from management to put in a complaint. Had a email back and saw that they have a woman in a bikini taking a selfie as the photo next to my comment! Extremely unprofessional. They asked for the road name that the incident happened on and said they will pass it on to the relevant manager. I replied with the details and saying the photo they have is extremely unprofessional… this was back on 28/10… still no response… Disgusting!

Brent K - 2022-07-15

Terrible service. No care at all. Slow. Terrible communication.

Paul Coburn - 2022-09-09

Good blokes and quick

Tommy Tutone - 2022-08-31

This company has no phone number listed on their website, and the customer service forms don't work. Assuming they deliver your parcel undamaged and on time, no problem. But good luck getting hold of them if something goes wrong. I would use someone else if I was the sender.

Captain Nick Wooz - 2021-03-29

This place is a pretty Big operation....as you would expect.. delivering freight to the borders and beyond !.. I can't give all the ins n outs yet as I'm driving temporary for the moment... ask me in a few weeks .... I'll probably be more helpful

Michael Ibbotson - 2022-08-18

Not surprised to see bad reviews already. Here's mine - ordered two parcels on the same day in the same order but were sent separately for some reason. One made it across the Nullarbor in a day. The other took another two weeks to get to my house. I'm assuming their camel trains got bogged down in the rain and then dropped both parcels onto some rocks and dented my items in the process. I'd prefer horse drawn carts next time please. At least they won't arrive all messed up

James O'dowd - 2022-10-14

Item arrived at their local depot in my state and it took them 10 days to get it to me according to the tracking! Then they delivered it to the wrong address.... No idea what is going on with this company, but avoid at all costs if you want a reliable on time delivery service.

Grant Archer - 2022-10-23

Really poor service and terrible response to customer enquiries. They have had a delivery of mine on their floor for a week, I used their on-line enquiry form and all you get is meaningless assurances that they are looking into it, all the while you hear nothing, the package remains undelivered. This is the second time this has happened, all because of one particular third party store that uses these guys. I hope they don't spend a great deal of money on the service because they don't get value for it.

Rasool Ahmad Rasool - 2021-08-18

Vov,,,, what an astonishing busy work place, the heavy trucks and large number of forklifts, and all the staff do an amazing job.

喵喵喵 - 2022-11-18

Lier. The company said they got the wrong number from the sender, but I verified earlier with them and they confirmed with me the right one. Now the package had sent back to the sender because the post man couldn't contact to me. No pick up card, no message. NEVER CHOOSE THAT COMPANY.

Jonathan Hockenhull - 2022-10-19

I am house bound at present but still recieved a sorry we missed you card but did receive part of my order from a different driver from the same company.

Mary Odonnell - 2022-08-09

If I could leave a negative star review I would. Disrespectful and rude. No hello, just grunting 60kgs. Unpleasant, unprofessional, rude delivery person. I'm from a non english speaking background but this guy puts his family to shame. Learn how to converse and have some basic etiquette & manners. Disgraceful service !

The Review King - 2021-12-13

Terrible company. Guy came in a budget rental truck. Super dodgy

Alan Davidson - 2022-01-05

Thoroughly impressed with the quality of service. The driver attempted delivery but no one was home, he carded it, but because he was very professional at his job, he called me to see what time I may be home so he could make the delivery. Thank you for that.

Cheryl M. - 2021-01-29

I was happy to receive my parcel after only 4 days, but the tracking was useless...

Enquiries (tekman) - 2021-07-16

So pleased with the service... Two boxes left Edwardstown for Brisbane and considering the shutdowns, delays etc... They arrived earlier than expected. Thanks so much for your efforts Border Express!!

Wellwatt - 2020-12-01

Very Poor Service, They always says LOST. Don't expect Deliveries

Ron Rees - 2022-09-30

Waited all day for delivery, 1.42 pm went to bring in the bins and there was a card in the post box from 1.38pm saying attempted delivery no knock at the door, nothing. Took 20minutes to find a phone number to contact the local office to be told I must be lying because they always knock at the door! Poor all round experience.

Evonne Francis - 2021-02-23

Terrible service. Same as everybody else. Avoid at all costs! Pity I can't leave no stars.

Diane Gobbert - 2022-09-28

What an awful experience with this company. Avoid at all costs. No phone number, generic email, no communication. Staff should reread their company philosophy and read a dictionary for the meaning of service and also delivery.

Peter Hamilton - 2020-10-26

Idiots in one arm point Darwin Bolted in left a card on the door bolted off again in 2 seconds Got the run around and hung up on Perhaps they prefer to keep people's merchandise parcels Absolutely hopeless

Nate - 2020-05-29

watched the driver on the video, I wasn't home but have a ring dorbell. pushed the button, waited 15 seconds then left. it takes about 20 for the connection to load and was calling out to him as he was walking down the driveway.

N Who - 2020-02-03

HOW ARROGANT ARE BORDER EXPRESS DRIVER'S. TODAY AT 1.30. THEIR TRUCK BLOCKED YORKE ST CITY FOR 15mins.DRIVER DELIVERING A SMALL PARCEL TO PULMAN HOTEL. . ALL OTHER COMPANIES PARK IN A LOADING ZONE ..AND TROLLEY THE GOODS. A PICTURE HAS BEEN SENT TO OWNERS

Kosta Chrisohoidis - 2021-06-25

The worst service and delivery company I have ever come across and we deal with many. Will NEVER use them again or any company that does use them. I rate them below 0 unfortunately this doesn't allow you to post unless you put a rating in.

Allegedly Steve - 2020-06-14

Terrible service, left my parcel on the floor outside without even knocking or pressing the doorbell. It was just by chance that I decided to go for a walk that I saw it. Then over 3 hours later I received an email to tell me it had been delivered

Maple Five - 2020-04-03

Reliable delivery services that you can depend on

Paul Maddern - 2021-01-13

Had a "sorry we missed you card" left in in our letter box and emailed with consignment numbers and have NOT been contacted back. Today I tried to call only to be disconnected 3 times. ABSOLUTELY SHOCKING CUSTOMER SERVICE. I WOULD NEVER RECOMMEND THIS FREIGHT COMPANY

Kevin Sunners - 2021-03-20

Well done border express,subcontract to a delivery company that doesn't deliver to my area.14 days of chasing the parcel, with your company having no record of the parcel,and no record of the tracking number (the number you supplied).will be recommending the company the item was purchased from to avoid you as a carrier

Petra Saurbrey - 2020-10-12

We have been waiting for a delivery for nearly a week a now. First it was “ we can not locate your item” when we suggested we will report it stolen then and get our money back they were able to locate it all of a sudden. “It’s now too late but It will be delivered tomorrow “ we have heard 3 days running. Then it goes back to sorry “ we need to locate your item” Disinterested staff with a I don’t care attitude are not helpful neither. You should be happy I located your item after 3 days and be thankful if it is delivered a week a week late is not any type of customer service. Here is hoping the item is still in one piece when it finally gets here. Not a service I would recommend.

Ahura Sim - 2020-07-31

Hung up on me twice after waiting in the call cue.

Maryann Murphy - 2021-04-07

No recommendation at all For two weeks I have been trying to get a person to speak with and NO ONE ANSWERS THE PHONES. When they have they hung up on me before I could even speak with them. Drivers do not read con notes and deliver to wrong places Mr Luff you staff need retraining. had to give 1 star it should be minus.

Michelle Millard - 2019-12-10

Excellent customer service and very friendly staff

Scot Wakefield - 2019-07-07

I usually have a productive visit here don't wait for to long, Corey on the forklift is easy to get along with, but it also depends on the time of day

Frank Hello - 2020-12-14

Hopeless, received 3 items of 5 assigned by the supplier. Driver said 2 still at depot and he would deliver on Monday. Week later still not received . Rang the Adelaide number which goes straight through to the call center in Melbourne. Lady took my information and said she would come back to me as soon as she had a replay from the staff in Adelaide. Another week went by still no reply rang again and basically was told the same thing. I iterated I wanted an answer ASAP. Guess what no reply and had to get the supplier to replace the missing items. Poor service poor customer follow up. Would not use them again.

Roy Lawson - 2021-03-22

WOW - WORDS CANNOT EXPRESS HOW POOR THIS COMPANY IS!! WE HAVE TRADED WITH THEM FOR 5 YEARS AND THEY PUT US ON CREDIT STOP AND HELD CRITICAL FREIGHT FOR AN INVOICE THAT WE MISSED THAT WAS OVERDUE??? NO PHONE CALL NO EMAIL JUST "HELD OUR FREIGHT IN LIEU OF PAYMENT" -STILL HAPPY TO PICK UP AND JUST STORE SOME WHERE - NO NOTICE- NO CALL - NO EMAIL. TRY AND GET A REP TO CALL YOU BACK WHEN THEY HAVE DAMAGED MULTIPLE ITEMS OF FREIGHT, JUST FOR FUN WHY NOT TRACK THIS CONSIGNMENT THEY LOST IN WA SOMEWHERE 10608562 - SEE THE ATTACHED PIC - TOOK MORE THAN 2 WEEKS TO GET A CALL BACK AND STILL WAITING- parcel has been out for about 6 weeks USE THIS COMPANY AT YOUR OWN RISK HAVE A LOOK AT THE PIC OF OUR CANOPY THEY SMASHED AND JUST DROPPED OFF - STILL NO PHONE CALL AFETR 4 MONTHS - GREAT JOB have a look at the parcel delivery in the photos attached - the driver tried to hide the fact that the 18mm structural floor we send was destroyed by holding it together when delivering it. We have had so many damages to consignments since November 2020. Thats one thing - but NO ONE will return your call.

Vanessa Russell - 2017-11-21

Unable to obtain a straightforward freight quote for 3 pallets to travel interstate (weight & dimensions provided) without first providing a detailed email history of my previous transactions (including sizes) with other freight companies for "consideration to be taken on as a customer". Too hard to do business with.

Dave - 2019-11-11

re delivered to the wrong address not even similar no chance of confusion, this is a direct result of laziness and incompetence. your business is delivery yet the task seems beyond you, how you get business defies all logic. i would not recommend any company or individual use them.

Ruwini Jayawardana - 2018-07-02

Very disappointed about this service. I rung them 3 times to get my parcel delivered. 3 times they said it will deliver next day. But never happend. Not reliable, trustworthy company to use with any sort of deliveries

Grant Greening - 2020-07-20

Great service

Brendan 13b - 2018-02-07

appalling customer service!!! My delivery had authority to leave which was left with the seller of my item, if this was passed on or just ignored I do not know. But I do know I rang the following day after filling out the red slip they left at my door informing them I had filled out the authority to leave,the lady told me no worries and noted the location I asked for my item to be delivered to and said it will arrive that day, get home that night....still no item. I rang again today to ask whats going on, the lady said it was with the driver yesterday but not delivered but couldnt give a reason as to why. Mid sentence she put me on hold then came back and said it will arrive today and hung up on me! I came home for lunch today and my delivery is sitting at my front door---NOT where I asked and wrote on the slip for it to be left!!!! Its either sheer arrogance or just poor customer service. Will never use this company again. And will be passing on feedback to the seller of my item about the company they choose to use for delivery and how this has reflected badly on them....... How hard is it to drop a parcel where and when its required.....being a courier is not a skilled position and neither are their staff obviously.