Australia Post - Cranbourne North LPO, Cranbourne North VIC

Viv W - 2022-12-19

Asking me about my name (original name and english name) in a quite rude way, even i explained and showed her the order comfirmation an track information with my residential address and my english name on it.

Gracie Mac - 2022-12-16

Condescending treatment by staff because I went to collect a parcel on the day my 'missed delivery' card said it would be available. Apparently, I can't expect the driver to come in to drop off parcels every time someone isn't home. Fair enough, except I WAS home, and the supposed attempted delivery was the day before. My time sensitive item, which was sent express post, actually took almost 24 hours to get to the post office for collection, and somehow its become ok to sneer at customers who follow instructions on the card

Ramesh Bala - 2022-06-01

Very Convenient parking infront of this Post office in very convenient location.

Marg Sabin - 2021-08-17

Rude staff. Dirty premises.

R P - 2022-09-27

Such an unkind place - no empathy. Great use of my taxes for a service with no empathy and limited hours.

Deb Grima - 2020-12-19

Fantastic service. The guy who served me was very polite and extremely helpful with my express post. Very cheerful as well.

Crissy Not Crazy - 2021-11-16

Shout out to the customer service of this branch. Their service is very efficient. Thank you for your assistance.

Dan T - 2021-10-15

My 5 yr old daughter and 2 year old son could run this circus better.

Yasmeen Ayub - 2021-10-05

Served by a very good lady, went there 4.53 for kids pics and she was cooperative with kids pics without worrying about the time (close at 5pm) and have the facility for newborns pics.

M I - 2021-12-09

What a horrible experience I had out at this Australia Post store. The person at register was so rude and gave worst customer service experience possible i had.

Tracey Eastham - 2022-05-04

My experience dealing with a staff member at the counter (possibly the Manager) was very disappointing to say the least. He was extremely condescending and showed absolutely no empathy towards my situation which was initially caused due to their incompetence. I would prefer to travel a longer distance in order to bypass this post office outlet in future.

Rachael Newton - 2021-12-10

Really rude staff and service is so slow.

Admiral C. Johnson - 2022-09-15

worst ever service. packages always late.

Cameron Holmes - 2021-08-23

I made one phone call today and was greeted with very a professional team member. They helped me out with my inquiry A+

Mariella Kennedy - 2021-11-25

Great and fast service always! I much prefer this Au Post than any other. The ladies and gentleman who work there are very friendly and helpful.

Debra Lee - 2021-09-27

Really rude staff and service is so slow, Cranbourne Park it is from now on. Save yourself the bother and go elsewhere!

Canan - 2020-12-25

Lovely little post office very friendly service

Carissa Butler - 2021-01-13

Rude and don't know what they're doing.

Bill Small - 2021-10-19

I purchased a very expensive ring for my wife for our 40th wedding anniversary, the jewellery sent it by post which I wasn’t happy with the offered free delivery and then I found out it was just standard post parcel. I found out It was to be delivered to my home with no signature required, so I diverted it to my parcel locker. So Austpost in there wisdom decided to deliver it and just leave it sitting so anyone could just grab it, that is what is happening around my area, that’s why I have a parcel locker……. austpost at the moment very bad

Chantelle Jade N - 2020-09-04

Goods taken here 7 days ago parcel still not delivered. Worst delivery drivers ever.

Peter Peter - 2021-11-30

Too bad to express

G P. - 2019-12-31

I came here just to buy an envelope and post a letter and I was treated politely by the elderly gentleman who served me. However, I noticed that a customer of African origin who was there to get a photo taken for his Australian passport didn't seem to be treated with care and respect by the young staff member of East Asian appearance who served him. This young staff member should have more training on how to treat customers with respect and gentleness. Staff members at Australia Post need to treat customers with respect especially when a customer is trying to do something for the first time and genuinely needs gentle help and support.

Blake Ell - 2020-08-05

It seems like the delivery drivers just dont want to delivery the parcels....

Karandeep Singh - 2020-07-17

East Asian Staff is terrible. No customer service sense.

Birpal Kaur Sidhu - 2021-06-26

Worst experience especially with our little one, the man at counter doesn’t know politeness at all, please don’t go there for photos , they don’t know how to treat customers. Three persons at the counter and three customers, he was still in hurry to complete the job. Very bad experience.

Alex Waz - 2020-06-04

Shane the manager is one of the rudest and worst people to speak to. Has no customer service.

Brian - 2021-07-19

How a Post Office should be

Andrew Miller - 2019-02-12

The worst post office to deal with. The people look like they don't want to be there, but worse act that way. This based on numerous visits. Customer services is non existent. They need to learn to manage people in the queue and communicate. I waited in a line of 8 people only to be moved to the side as my i.d check was deemed to lengthy a transaction which would hold up the queue. I then watched 17 people get served before me before I got my turn for my transaction to only take 3 minutes. Worst post office.

James Kittle - 2020-04-28

Australia Post needs an overhaul, absolutely useless.

Jessica Torres - 2020-03-15

Always that I go to this office,the waiting is so long,majority of the time ,they have 2 persons attending and doing passport papers or something else that take long time and lot of people up to the door waiting to be attended,they should have 1 person for passport and 2 for the rest ,also theres a lady there that is so learner and always make mistakes doing what she supposed to know how to do it.

Rough Ready - 2020-08-05

Fix the delivery drivers.

Anto Mathew - 2018-08-18

Friendly staffs at this outlet and they were helpful for my working with children check without prior appointment. I saw staff offering passport service without appointment

Parwinder Singh - 2020-08-29

Shane the so called (manager) is one of the rudest and worst guy to speak to. Has no customer service,no respect for older people If he continues as a manager, god bless to Australia Post.

Drew Fist - 2017-09-29

Allow a good 40mins to pick up a parcel as they dribble along at a snails pace. Not busy just hopeless. A round off applause for the woman in line in front of me who told them it was the worst post office she has ever set foot in.

Kathryn Bennett - 2017-01-02

Thanks to the experienced,mature staff at this post office who really know the postal service. They give good customer service even when there are queues , issues outside their control and people being rude to them. I want the staff to know their assistance and expertise are appreciated by customers.

Hitesh Chotaliya - 2019-06-25

Very bed experience. We book appointment then also need to stay in line with more then 10 people so no reason to take appointment.

Chris Brimble - 2018-06-12

I'm assuming Aust Post is franchising outlets like these, the shop looks run down and un kept. The staff honestly do not look like they actually want to be there at all. For a service outlet service seems to be the last thing on their minds. This review is written after several years of dealing with them and nothing seems to change yet other locations around them like Casey Central and Lynbrook are a pleasure to deal with. Only reason I go now is if I have no choice due to a parcel pick up being allocated to them.

Lakshmi Prasad Nanubala - 2020-01-29

The staff need more training , I went 15 minutes early of my appointment time to take my passport size photo and to launch my new passport application . They asked me to stay on the corner and serving all other people, I asked why , the answer is "your early to your appointment". I said I don't want to be late. But they are not in a position to listen . Disgusting behaviour by the staff.

Beverley - 2016-12-15

Absolutely appalling. It is a shame you have to leave at least 1 star to post your comment. This P.O. deserves minus stars.

Heath Brunn - 2018-06-20

Do not go, this post office is disgusting, the door is broken and makes the most horrible sound as its scraping along the ground when you walk in, the place is filthy and I don't think the floors, shelves or even tbe desk has ever been cleaned, the staff are soooo slow so while your waiting in line you have to hear the loud horrible door open each time someone walks in. Thompson park way shopping centre should be ashamed of themselves for not making them at least clean the place let alone fix the door.

Susan Richardson - 2018-07-18

Very slow staff especially at the busy periods. I avoid if possible after 3pm.

Cazzette - 2017-04-28

Missed a delivery from Startrack and had to pick up from here Fast forward 5 minutes and we're all done Great speed and quality. PS most of the negative reviews are from when it was conjoined with the tatts lotto place next door

Breearna Kolden - 2017-01-06

I got carded for a package, went in there to collect the following day, the young lady of Indian Subcontinent appearance stated that it wasn't in the office, and one of the 3 drivers must have it on board, P/C to Customer SErvice of StarTrack, stated my parcel had been scanned at the Cranbourne North office therefore must be there. ALso states online tracking it is there. Now to leave work early unpaid to collect it, when I have already been there the previous day, let's hope my parcel is there.

John Smith - 2018-01-22

visit here regularly. always found service to be great

R E E E E E E E E E E - 2017-05-20

This post office is badly run down. Its understaffed, can wait a long time to be served .

Disna Fernando - 2018-06-21

Indeed seems understaffed.I called to ask a simple question.'Until when do they deliver'.Because I have a baby who wants to nap.Didn't listen to my question properly and when repeated ,just replied it is another department.Wasn't even considerate to tell me where should I call.If you are too busy to listen to somebody, just don't pick up the phone.

Harmony De Gauthiér - 2018-01-25

It’s 35 degrees outside and you have a queue of at least 20 people stretching to the door - would it kill you to turn on the damn air con?

Sonam Bhasin - 2017-11-03

Staff is too slow and always confused. Poor service

Athena Bitanga - 2016-12-13

ABSOLUTELY TERRIBLE CUSTOMER SERVICE! Extremely unfriendly and unhelpful. I called at least 15 times to see whether my parcel has arrived and it took me to physically go there and check myself ONLY to find out ITS NOT COMING THE NEXT DAY! Seriously this place should get shut down

O Dortmund - 2016-12-20

Shouldn't have to wait in the queue for 47 minutes to be served.