Australia Post - Craigieburn North LPO, Craigieburn VIC

Masar Yalad - 2022-12-17

They took a lot of care in handing the parcel to the correct person and they still let me in although they were all most close. I recommend this store.

Durham Pitman - 2022-06-20

Awesome customer service. .very helpful with postage ... DUE FOR URGENT RE-REVIEW

Gurpreet Singh - 2022-12-12

Pathetic customer service, Very rude, unprofessional staff and have no sense how to serve customers. I am very happy that i responded rudely to him as well, because he deserved it. Hopefully they will learn one day.

Steffi Pereira - 2022-10-11

Unfortunately to leave a review I have to give a star. If you want to be dealing with humans with some form of empathy DO NOT GO HERE. I booked a passport appointment online and stood in line for 20 mins only to find out my booking time had passed and I had missed my booked time. There is no notice of any sort mentioning if there is a booking to jump the queue. I was told off for waiting in line like everyone else and not jumping the queue and not using my common sense. The was the bushy haired manager who had no sense of respect or empathy. The most idiotic people I’ve dealt with.

Mauro Selva - 2022-09-16

POST TO PICK UP, the message left at my door. Pick up AFTER 5pm it states! HARD to do when you CLOSE AT 5 pm. Also it would be nice if someone would ANSWER the phone. I understand that there's busy times. BUT CUSTOMER service should be paramount . YOU need to HIRE extra staff for busy times.

Tippy Wong - 2022-11-17

If I had a choice, we definitely would not come to this post office to pick up a parcel. Not only they want to see my passport, they look at my hubby's driving license too when the parcel was mine. Long waiting que all the time, customers que up til outside of the shop. The staffs were not nice too, gave me an impression that they hate chinese people

A C - 2022-09-08

Not impressed. Came into get passport photos, spelled out the email twice. The angle of the screen made a letter E look like an N. I actually asked about that part too. No, wrong email. Called and was advised to come in the following day, they assured me they would be there & there would be no charge. Wasn't too upset, mistakes happened (from both sides) and said I appreciate her efforts. Followed instructions by returning next day only to be advised I had to bring the photos back. Like seriously what am I gonna do with passport photos when everything is done online? I explained the issue only for this new person to tell me I was being rude for trying to explain what I was advised to do. And apparently they were doing me a favour! Yeah, nah! There's no favour, you are literally doing your job because I'm paying for a new set of photos. Customer service is everything and this person failed! Very disappointing! Won't even be redirecting parcels to this Postshop anymore. Honestly just save yourself the hassle & go elsewhere.

Hakan Dogan - 2022-09-03

Not sure why all the hate. Everyone working today were super friendly and helpful.

Lily Wilson - 2022-10-06

Come here all the time and staff are always amazing!

Ilumina55 - 2022-11-05

Worst customer service worst aus post really dissapointing how rude and insufficient the store is run what a joke

Hasan Tan - 2022-12-05

Don’t leave mail in the post boxes at the back of the store, they don’t empty them regularly or bother to answer the phone when you call to ask why.

Robert Brass - 2022-08-12

Great customer service. Not once had a sour or angry person serving me.

Jaime Krause - 2023-01-06

unprofessional staff Not trained they act very rude to customers And they have no reason to treat people this bad

Jm Creations - 2022-12-09

Rudest customer service from all staff. Avoid this PO at all costs.

Denise Stokes - 2021-07-13

Very helpful staff. Very happy with service.

Naveed Ahmed - 2021-11-01

Never had been any issue. Staff is nice

Nav Parihar - 2022-05-18

Friendly and very quick service. Done my passport size photos within 5 minutes. Thank you so much.

Fahimeh Hoseini - 2022-10-08

My experience with this post office is -10. Today I had passport appointment and I didn’t know that I should not stay in the line. Any way after half an hour of standing the que I told her, I have an appointment for passport, she said you had half an hour delay and I can’t give you service 😳😳😳. Richard was very rude and never I won’t go there. Horrible experience

Phillip Smith - 2022-11-05

I fronted for my passport appointment only to walk out 30mins later when there were still 20 people in front of me.

Sam Sefil - 2022-07-23

I would give them 0 stars if I could. Absolutely no customer service the girl looking after passports is so rude and ignorant.

Raymond Heaton - 2022-09-07

There lazy in this office, to lazy to see a job through. Outright lied.

Kris Garcia - 2021-06-02

Horrendous service, and expensive. Never ever coming back!

Tintu - 2022-05-25

Very inhuman and rude customer service staff. I went with my Autistic kid to take his passport photo.. the staff attending was very rude and made me realise how hard my life will be with a autistic kid… Only 2 people were waiting and 3 staff on board they told me they dont have time to waste.. You should have shown some humanity to the 5 year old autistic kid..Treat people with humanity not based on skin colour.. You 2 proved you are not suitable for this job..Dont do this again to anyone.. I am emotionally worn out and going through lots of stress..

Huss Badaboonski - 2022-06-12

No matter how much you ring the store they never answer it is so frustrating. Post Office need to hire young people who are fast not old people that are so slow and grumpy.

Olivia Hana - 2022-05-17

I came here as I am determined to make a feedback regarding the poor and slow service of the staff and it is obvious from the rest of the feedback that I am not the only victim of this ridiculous customer service in highlands post office! Few days ago I went to pick up my parcel the staff member refused to give it to me as I didnt carry my physical licence even after I explained that I have lost it and with all the proof I had from australia post via email! Today i went with my licence to pick it up (THREE LADIES) working behind the counter and the queue was beyond the exit door due to their slow service and they were not taking anyones complaint with a good manner ( three of the ladies so rude answering back and accusing customer of bullying!) After waiting for almost an HOUR in the queue they couldnt find my parcel and to make that even worse I got to go and wait for them to serve the whole queue that was almost 20 people or more then they would look for my parcel?!! After I wrnt and told her that I cant wait that long as I have left my daughter eith my mum who has (CANCER) and I was not feeling well myself too she answeres me back saying I cant do anything for you and you will have to wait and i will not lsiten to your complaing!??!! I have not in my entire life seen such disgusting customer servie manner and I dont understand where on earth is the area manager and why are they not dealing with this? Infact the lady refused to give me her name! She has dark medium length layered hair showing in her early 50s ! Anyways that did not stop me from filing a complaint about the whole team to the head office as they were all rude anyways and im not going to settle untill this is sorted out and I will not be dealing with this again. People are dying around the world yet there's still ridiculous psychos treating others this way and I have zero tolerance to this! I was harassment infront of other customers for asking for my rights and asking them to do their job properly and i left the post office stressed and anxious!

Evan Kawro - 2021-09-08

Really bad customer service with rude attitudes

Varun Puri - 2022-08-06

very rude staff. unprofessional and unempathetic. Get some customer relation lessons specially this lady with specs who opens and close the doors.

Chris - 2022-01-14

Staff need to hurry up. Customers lining up out the store, across the entrance to the shopping mall and then along chemist. It's ridiculous

Danika Clark - 2020-09-08

Imagine being almost brought to tears by a 50 year old woman with a red karen hair-do behind the desk because despite having everything ready and going in early so that it wasn't peak hour, to be talked down to and treated so poorly - only to find out at a different post office that it was pure laziness as to why things weren't handled. I called 13 Post to make a complaint, where there wasn't an option to talk to anyone about said complaint (understandable with Covid) so I tried calling the number (8339 4807) SEVERAL times to try and talk to someone about the appauling customer service and my phone rang out. Granted, it was lunch time so it was probably busy, but so am I so this is the only place I can talk about it at this point as there was no receipts given, no name tag on the lady so I have no way of being able to complain further. Whoever you are, red-haired Karen, I hope whatever made you bitter and mean today clears up so you can be nicer to others around you.

Slinky Brown - 2020-10-21

My passport application was processed efficiently and quickly. Thankyou to the lovely gentleman who helped me, I had lots of questions and he was patient and understanding.

Yuri Chow - 2020-12-03

Very slippery service of the staff called Wendy. I reported her one of the parcel's tracking number didn't scan thought due to the system error. Trying to ask her to get back the parcel to scan, so that I can update the shipping status to my customer (It is very important for my business) and she said the parcel is still not shipped so I will not see an update. She didn't try to help me find out the parcel and keeps telling me to be patient for the Christmas season. So now I have no record and evidence of my parcel has been dispatched, I'm taking a risk to lost my parcel, my customer and maybe pay again for all this drama!

Alan Crowley - 2020-05-29

The man who deliveries the Australia Post parcels to Humber Street Craigieburn always earns a score of 11 out of 10. He is always cheerful and professional and has ALWAYS rung the front door bell when making a delivery. He has never "dropped and run" even on the coldest and wettest of days. He is a great credit to Australia Post Craigieburn and I that this message can be seen by him so that he knows that people still do appreciate professionalism and care. keep up the great work as it is vital in todays world of online shopping

Raby Gorial - 2020-09-12

I'm not sure from where to start, can't even describe how ridiculous is the service here, staff members are rude, they serve with no interest at all, i felt they need you to get lost and leave the post! Just shocked!

Issa Yaqouna - 2019-09-30

Went to pick up a package and got told they could not find it and go back when its not busy. Three days later and im getting the same old "we turned the place upside down, but still cant find it, we will give you a ring when we find it". Post office says that its in the store and they must have sorted it incorrectly. Really incompetent and irresponsible.

Terry Locham - 2021-06-19

Very busy place especially on weekends

Nadiene Stewart - 2016-07-27

Thank you, thank you, thank you.....yesterday I went to two post offices which wouldn't help me. Today I went to Craigieburn North LPO and the lady was so nice and helped me without any issue. This is now going to be my post office of choice even though I live in Melton. Id rather travel and get great service than go close to home and have a hard time. Thank you again. I really appreciate your service.

Erin Cleaver - 2020-09-08

middle aged sand bag needs to calm down.

Tommy Rogers - 2020-06-23

The two female workers were having private conversations and making derogatory and ignorant comments about other people. I’ll be going to the one at Craigieburn Central from now on.

Brendon Wates - 2021-08-11

The customer service is atrocious. Went to pick up a parcel had 2 forms of ID but they would not provide parcel said photo ID was necessary although it wasn't ticked on collection slip and Australia Post online states 2 forms of ID is ok. Had to go home and back again for photo ID. During covid lockdowns you would think they would have some sense to minimalise customer movements.

Mandeep Singh - 2020-03-05

How stupid you could be to have the letter box inside the shop. I can't post the mail after hours and I don't know if there is any other letter box around

Ninos Hozaya - 2020-02-27

Does not accept any form of digital documents (including banks e-statement) to confirm address! Had to Print out the same document and show them just to collect my mail which was already identified that's mine... what a pathetic approach! Y'all need to get past the 80s and go paperless.. (and next door woolworths will sell you bags to "save the planet" ? )

100% Reality - 2020-05-04

Always receive good service here.never had a issue.

Rossana La Commara - 2019-07-08

If I could give them 0 star.....I would.... because most of the time they don't knock at the door even I am inside my home!!!!......and I been forced to go at the post office the day after to collect the package!!....NOT THE FIRST TIME!!!!...... and I got a loud door bell too!!!!!

Aysha Wijaya - 2020-10-14

Rude and unhelpful wouldn’t do my application because it would be after 5 by the time they finished it but it doesn’t matter that I left work early and waited in line for 15minutes

Pastel S - 2020-09-08

Rude af lady, don't go here

Atif Mirza - 2018-09-14

always had a great experience. staff is always very helpful and courteous.

Kaitlyne Deering - 2016-05-31

All the staff are friendly, polite, considerate and very helpful, however their opening ours are archaic and not suitable for the 'working man' of this century. I am forever driving to the LPO on weekends because their closed by the time I can get there. It shouldn't be that hard to pick up a parcel. Please please please, extend at least a Thursday night to 8pm to accommodate those who work business hours outside of craigieburn.

Alida Javornik - 2016-06-14

Staff very friendly and helpful. I do agree with the opening hours not accommodating everyone to pick up parcels during the week. Just arrived from Europe where all post officers are open til 7pm and til 12 on Saturday's. Something to consider in Australia.

Nikki With A Double K - 2020-07-02

Postman skipped my house on a $14.99 express post pay for a $79 educational book for a diploma TIMED/Deadline quiz this,set me back by 3 whole days study cause of the inability to travel to the post office till the weekend and being 40 minutes away from any public transport. No reason for inaccessibility to the property just laziness I left a note to ring the door bell or drop behind the pillar,I was there all day His attempted delivery lie was 13 minutes after the drop off at the post so he obviously just decided not to make the route. Overall disappointed I paid for express I should receive express delivery respectively or a refund for the inconvenience this has caused me Aus post said there was nothing they could do about it.

Alex Kaeding - 2013-02-11

Great customer service, very friendly staff, changed my whole view of Australia Post.