Australia Post - Bakery Hill Business Centre, Bakery Hill VIC

Shelley Wood - 2022-12-20

Have had a PO Box here for the past seven years. Lovely team of staff who are always happy to help! Very convenient and flexible hours - the ability to pick up parcels between 6-9am from the outside door and Saturday mornings has been great for those who can't get in during work hours.

Taylor A - 2022-10-13

The postie from here is absolutely useless. Leaving letters and cardboard out in the rain. My letters are now destroyed, this has happened on a number of occasions. I went out to my front door and received the attached literally 15 seconds after it was left there. Useless and careless, wish I could pick somewhere else to have my mail come from but unfortunately I can not.

Kate - 2022-07-30

Came in an hour before closing time today to complete a passport interview as I had been told by a staff member that it just needed to be within 15 mins of closing time. There were two other people in the store at the time of me lining up. I watched one older staff member with a condescending tone tell two people consecutively that she couldn’t help them with their requests. Her slogan seemed to be “someone else can do that, just not me”. And the other staff member told me they were too busy to do my application, but just genuinely seemed like she couldn’t be bothered. This was disappointing as I had come in after organising childcare based on a postal workers advice.

Anthony Cossens - 2022-02-21

It would be great if you answer your phone rather than ignore a transferred call I could here you talking and typing other people can take your job if you do not want it

Mike - 2021-12-24

Always the most friendly and helpful service. I have recently had quite a few books redirected there rather than use home delivery as I have had to go to Melbourne, and the service, and level of notification, couldn't be better. It's really very good. Many thanks to the kind staff.

M J - 2021-10-20

Bad service here on multiple occasions, rude as well

Christie Wilson - 2022-06-21

Served by a friendly woman who helped me return a package. Very efficient.

Kai Remilton - 2021-02-19

Apparently 'Express Post' actually means they will quickly deliver me a blue slip telling me I can go collect the parcel myself. What a joke.

Heidi Freihaut - 2021-10-01

Best auspost staff I have ever encountered. The ladies are lovely and always helpful. Very customer service orientated. I am pleased to have this as my local post office!

Mat Beech - 2021-10-29

Worst for picking up a delivery the staff are fine but it's the leaving the note to pick-up a parcel getting there and being closed for whatever reason. Nobody notified at all today people get there's no power but if we're picking up a parcel let us know via text message before we have to travel to the post office only to be greeted by a we're not open sign. This has happened a multitude of times now.

Tess Lindsay - 2021-10-25

Even collecting a parcel is asking too much work of them. Definitely don't expect a smile, so disappointing that this is my local post office now 🙄

Garrottingonabudget - 2022-04-30

Lady wouldn't process my passport application because they "shut soon" and would "take too long"

Des Martin - 2021-11-04

Extremely poor service reveived when attempting to pick up a parcel. Spoken down upon by the woman behind the desk in a condescending manner. I do not understand how a parcel which I was expecting and tracking number stated awaiting collection can just not be there and lack of care by employees is disgraceful. Avoid this business

Dave Gl - 2021-07-13

Disgrace! Dropped an Express envelope in their box and two days later still hasn't been scanned. The chain is strong as its weakest link and this post office is definitely super slow. Put rude and arrogant service on top and you get the perfect disaster. Will never deal with them again.

Amy Lewis - 2020-11-26

Went in to collect a parcel that was authorized online to be picked up by me (ordered by my partner) and showed the lady the online ticket and she told me if he was the one who ordered it she needed to see him and his ID. I was so confused because this definitely didn't need to happen. My partner had to leave work today to pick up the parcel, and then asked if they made the right call turning me away. They lady that served my partner agreed that if I had my online ticket to authorize picking up someone else's parcel then they shouldn't need ID of the person who ordered it.

Brenda - 2020-04-05

Received a fragile box delivery on a blizzardly Sunday. Heard it being dropped onto the concrete from inside the house, just as I witnessed him doing across the road a couple of days prior. In response to my commiserations on working during a miserable Sunday, he responded with a comment about people buying shxx. Kmart packed excellently, but sure enough a platter and teapot were broken. Plenty of people are out of work, and need that guys job. Will update once I've spoken to Auspost.

Carol Duggan - 2020-11-12

Why do most of these Aus post employees think they're better than the customers they serve? Went there today to pay rego, explained I'm now on a health care card so the payment wasn't the same as listed on my rego bill, began to show email from Vic roads confirming concession price. Was told by the guy " I don't need to see that, I need to see the amount which is usually on the bill". He told me Vic roads needed to send me a new bill! Asked him to try putting in the amount shown in the email, he said probably wouldn't work. Low and behold it did!! The whole time this guy was condescending, telling me Vic roads puts concession price on bill. Aus post workers need to remember they don't know everything, sometimes customers have gone online to sort things out- prior to going to the post office to pay!!! If it wasn't for the easy parking and proximity to home, I wouldn't even go there.

Louise Bibby - 2017-06-29

I always get excellent service at this post office. Lovely, friendly staff who are always willing to help me to find the best postage option.

Tracy Watson - 2019-04-03

Rudest staff....had issues in the past and complained to head office where I was told I was correct and they would retrain staff. Tried to get paper work authorised & had to take in birth cert & drivers licience today and told my birth cert was not acceptable even though it was an official doc used before for passport ,purchasing a home ??!!. Went to an agency told me he receives numerous complaints re Bakery Hill and the staff enjoy playing god. Finally got paper work sorted with no questions about my birth cert. Will never steep foot in there again, disgusting service..Head office train staff on 101 customer service and understanding basic legal documents

Morgan Rinnah - 2018-08-07

Worst post office in Australia. Always really rude, talk down to customers and treat everyone with no respect. I wish I could choose to have my parcels delivered to a different post office. Disgusting service, do not recommend.

Michael Goulding - 2019-12-23

Service is very hit and miss, last week the lady was so rude telling me my package wasn't there (yet she would even look for it), turned out of was there all along.

Alisdair Horgbury - 2019-01-02

So many post office boxes here, a dumb waiter style pick up point. It's just awesome.

Kate Ballenger - 2018-05-09

Dreadful service on several occasions, being told different things by different staff in regard to passport application, refusing to take a simple mail redirection form signed by my elderly mother as she was going into nursing care (yet I later did it online with no problem) which was a most distressing experience, and most of the staff except one person being unable to process water rate bills from Barwon Water, Geelong, yet I have been advised that any post office in Australia should be able to process this bill. Also, mail withheld from my address a few years ago because, I was told later, the postman was apparently afraid of my dog (a large but loud labrador) yet no attempt to contact me about this problem and no advice that they had been withholding my mail for several weeks until I rang them and they admitted it. Absolutely disgusting. This branch seems to make its own rules and seems to be a law unto itself and should be investigated at a senior level.

Jaymee Ellis - 2016-12-12

Amazing staff and impeccable customer service, especially during the Christmas craziness. Thanks for making getting my passport a stress-less experience.

Andrew Evans - 2017-07-02

Easy parking, very helpful and friendly staff

Andrew Seels - 2017-03-16

horrible service! walked in a couple minets to closing served the lady in front of me and told me to leave. all i had to do was drop a package off! ridiculous

Peter Rowe - 2017-09-29

terrible queuing situation - some of the staff don't remember who you are even if you're in there 2 to 3 times a week.

Brannoc Whetter (bran) - 2022-06-05

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Andrew Wong - 2021-03-30

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Gurvinder Kaur - 2020-09-04

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Will Sinclair-huggins - 2017-01-16

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Alex B - 2017-08-25

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Nina M - 2019-06-04

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