Australia Post - Dulwich Hill LPO, Dulwich Hill NSW

Sara - 2022-11-01

The workers there are terrible, not one have I had a decent experience with. They all have their own policy on which ID's to bring and how else they are going to check identifications. While I get that they are just following their managers rules or something but it gets out of hand when each of them request a different type of proof and publicly embarrass you when you don't bring the right ID and find it funny enough to laugh about it in front of you as well.

Malamo L - 2021-09-25

I’d like to express my thanks and appreciation for the team at Dulwich Hill Post Office and their brilliant customer service, professional and patient staff. Always a pleasure dealing with staff, especially since new management took over, and most especially my experience on Saturday 25 September 2021. Well done to the staff who managed a huge volume of customers in a positive, calm and helpful manner. The ability to pick up parcels on a Saturday is greatly appreciated, especially for people who don’t have the option to work from home, and online shopping is the one bright spark in the middle of a pandemic. Thank you for your efforts and great work.

Joelun Nighswander - 2022-09-29

Friendly and knowledgeable staff.

J S - 2021-02-05

The staff and manager here are friendly, professional and helpful. Everything with this PO works smoothly and reliably, and coming here is a pleasant experience.

China Fraser - 2022-09-08

Excellent service today

A Pr - 2021-05-08

The guy working Saturday 8th May 2021 needs extensive training in customer service and he seems to be very unhappy working there.

Sujan Karki - 2022-03-21

Today I asked the guy working for a photo Id. The guy was so rude that I don't want to go I that never in my life again.really disgusting worker there.the girl next to him spoke politely where as the guy treated me like a bully.guys really disappointing place to receive goods.

Brendan Whelan - 2020-08-17

I just had to attempt to explain to a staff member here that four cans of 5% Alcohol by volume does not equate to a shipment with 20% alcohol by volume! Was in there 15 minutes while she was on the phone to support and eventually walked out while she was still trying to figure out if beer was flammable. Ridiculous, go in to do your post and have to try and teach someone year six maths.

Rachan Subramaniam - 2021-09-14

Not easy job.

Brendon Vongsouvanh - 2020-07-28

Really friendly and efficient. The place wasn't too rowdy or dusty unlike other post offices unfornately... Happy to come back here again for your services

M Z - 2021-04-28

Fast and efficient service of posting bulky 9kg package. On a previous occasion, about five months ago, just before closing time on Saturday, a more complex ID confirmation service that included filling of paper forms, on-line filling and photographing was performed by the same lady - a role model customer service person despite a long queue in the background.

Mae K - 2020-04-04

Every time I come here the staff are super friendly and will do their best to be helpful. If it's quiet you get a longer chat! A really nice neighbourhood post office service.

Dmitry Sh - 2022-07-22

I don't usually rate post offices, but I would like to make an exemption for this one. It's the best Post Office in Sydney! The staff is super quick, professional and friendly. If you guys read it - many thanks for your service and please, keep up doing a great job! A little update from 2022: Even though I have moved to a different area, when I needed passport photos for my 1.5 yo baby, I knew I should come here to be able to get the best service. As always, staff were super friendly and extremely patient with the baby. We had to try a few times, but in the end we got the job done. Thanks a lot for your patience :)

Loretta Ryan-krawczyk - 2020-01-31

New staff/management are excellent. Efficient and friendly!

Kerry Stubbs - 2021-08-03

We just love this little Post Office...............staff always friendly, professional, knowledgeable and helpful. It has the character similar to that of a country town.....lets say, like Grafton without the Jacaranda's but other great bits and pieces to purchase.

Jonathon Schweinsberg - 2020-01-11

This is the best post office in Sydney, the staff are always friendly, knowledgeable and efficient.

Ingrid Mae - 2021-03-20

The whole team is super friendly. I get lots of parcels and nothing is too much trouble. It makes the world of difference. I remember a time a few years ago now, when I'd head into this post office with trepidation as everyone running it was grumpy and miserable. Not anymore.

Amy Pratten - 2019-12-19

Great service! And sell the best hilarious cards !

Urszula Kalinowska - 2017-05-14

New owners are a gem! Warm, friendly, they provide advice to benefit YOU not them first. Just good honest people. Such a dramatic change from the previous owner. Well done guys :)

Mother Victorious - 2019-09-03

Excellent post office with efficient, friendly staff!

Judith Shuttleworth - 2017-12-22

Dulwich Hill Post Office is now being run by Vanessa and Sozo and what an amazing job they are doing. The place is spotless, service gold star and the new card selection better than anywhere else in the Inner West! There is always a welcoming smile and they are doing a great job at remembering their customer's names as well!

L D'cruz - 2018-04-26

Change of management. Post office looks neat and nice not tired like before. Friendly service. The new management is a great addition and fit in well with the community.

Dorsia - 2019-10-22

Great post office, staff are friendly and effecient.

David Minehan - 2019-01-07

i hadn't been in since old management a year ago (check the 1 star reviews for horror stories). new management are great!

Holly Friedlander - 2018-01-20

The new owners are amazing - always remember my name and pretty much get my deliveries for me before I've even walked up to the counter! Congratulations and thank you. I now enjoy going to DH PO!

Emanuela Franceschin - 2017-02-15

Wow! A refreshing change. Been a local for almost 20 years, and with New Owners the Service has skyrocketed. Normally when you say New Owners you say oh oh.. not in this case. Reviews until end 2016 are irrelevant for the new owners. I challenge all those that rated it poorly to experience it again and see how drastically it has improved.

Nicholas Bates - 2018-02-01

Agree with others that the new owners have turned the business around completely. The fear and terror have gone replaced with friendly and efficient service. No more lost parcels! Yeh!

Ben Shuker - 2018-09-04

New management is amazing, I no longer dread going to the post office to collect a parcel.

Muhamad Nur Sodik - 2019-11-12

Please to be nice..

Anne Cranny-francis - 2019-04-10

Friendly efficient service though they're having to live down the former management (and bad reviews). Really appreciate the change!

Andrew Hill - 2018-01-18

Hard to believe a place can change so much in a short time! Friendly and efficient service, a clean PO Box area, and no attitude! It's now a pleasure to come here, as opposed to the traumatic experience it once was. Thanks guys - keep up the good work!

Oliver Prince - 2017-11-03

I’ve had to go in weekly for different items and forms. Each time I received the best customer service I have ever received in Australia. Not only that, but they remember their customers and are really friendly and welcoming.

Krzysztof Berner - 2018-02-25

After the change of ownership it is the best post office I've been to in Sydney. Friendly, quick and professional service! Well done guys!

Mr R - 2017-09-26

I'm just going to chime in with the choir and remark how radical the change has been since the new owners took over. I no longer dread going to the LPO in Dulwich Hill. Noticeably the old staff that are still on have also changed their demeanour and become more friendly and motivated to offer good service, which just shows how important good leadership is.

Eliza Peacock - 2017-04-05

Amazing post office. New owners! Daughter was extra clingy while trying to post so they filled out all the details for me. Very lovely first experience at my new local post office and couldn't be happier to have them around the corner.

Gray Log - 2017-07-09

The post office is under new management, THEY ARE FANTASTIC, I had a complex passport matter, they greatly helped me with the matter and really went out and beyond their standard duties, THANKS!! Again they have new management and they have nothing to do with the old one

Krassimir - 2017-06-21

It's a very small post office, can be quite hard to get consistent packaging done here. Pens are often wrecked and not working, there just isn't enough space. There is a car park around the back which helps me get into this store and pickup my parcel, but aside from that I often dread going here. The staff are average, no complaints.

Bonnie Kay - 2017-02-13

This place has changed hands, and what capable, kind, considerate and efficient hands they are. Love these guys! A dynamic duo with time and energy to spare looking after you. Plus smiles. Yay!

Hayley Spring - 2018-06-13

Much better these days since new management took over with super friendly service.

Rachel Fong - 2017-12-18

Best customer service! You can see that they take the time to know the locals. Don't listen to the old reviews, seems like it used to be a previous owner. which i am fortunate not to have met by the sound of it.

Suzanne Langker - 2017-06-02

Such a lovely local family is now running this post office. They are knowledgable, extremely helpful, beyond what may be required by Australia Post - nothing is too much trouble - and so friendly. It is now a pleasure to visit the post office

Susana Alba - 2017-08-25

I'm very happy with the service at the Dulwich Hill office, the guy with the black hair is very friendly and always helps me with the boxes if they are heavy. The whole team is professional, warm and friendly.

Mike - 2016-12-12

Unlike all the others, I have never had a problem. Re the owner he does have a quirky deadpan sort of humour. Maybe the other reviewers have fair complaint. All I can say is Ive never had a problem and when having to queue the only painful experience Ive had is listening to precious customers holding up everyone else asking inane questions and demanding the guy solve problems that are clearly unreasonable.

John Hancock - 2017-07-31

I'm a wheelchair user and get carded all the time by people who don't even bother to ring the bell. Cue parcel pickups. The lack of parcel organisation is more a result of the couriers not aligning documentation with parcels, according to both the old and new owners, and the current 'postie' is amazing - takes parcels to the door for anyone with mobility issues and so a few older people don't have to go to their post box - especially if they're struggling with age-related memory issues. The old owners - 3-4* for me - all post offices seem slow and the poor jokes and flat humour wasn't really a problem - the younger staff were friendly and the older staff too, most days. The flip side is that the new owners are clearly friendly AND helpful AND accommodating, keep the queue moving faster and don't making a customer service about the service provider. Maybe a bit of 'flavour' of being a Dully local has been lost, however as it was occasionally a slightly racist one, I'm not unhappy overall!

Draz Slime - 2017-03-21

Yayyyy finally a functioning, efficiently run post office. The new owners are just wonderful. Thank you for the great service!

Greg Prentice - 2017-10-18

Thank goodness the new owners have taken over and ave made the experience just so much better. Great customer service, helpful staff, I actually don't dread going there anymore.

Ephynos Zvainaka - 2017-04-27

It has really got better since new operators are there. They seem to want to change our impressions of the former operator who was at best dreadful and at worst disgusting to customers. The new people even keep the PO box area clean.

Ben Shuker - 2017-04-25

So happy there are new owners. No more inappropriate jokes, no more rude signs and most importantly, no more super uncomfortable feeling when heading in. Such a dramatic and pleasant change.

Stevi Everson - 2017-08-24

Very poor customer service and experience. I don't know why they have a phone as it's never answered and doesn't have voicemail. When I asked, I was bluntly told "if we are too busy, we will prioritise in store customers"... which is totally fair, however a better system needs to be implemented as I can imagine the in store customers would be frustrated with the constant ringing as well. When forced to visit the post office, staff don't go out of their way to be polite and have difficulty completing simple tasks, like locatinf postal items by surname.

Polar Bear - 2015-03-05

The dude that runs this post office is extremely rude, ALL the time. I've seen him bring other customers to tears when all they want is their mail. Get your PO box elsewhere if possible!! Also, the delivery people rarely deliver and leave cards behind, so you have no choice but to go to the post office, where they treat you like a criminal for picking up your mail. The guy is on a massive power trip, I think he's just evil.