Australia Post - Alice Springs Post Shop, Alice Springs NT

Ziza - 2022-10-18

After waiting for 45 minutes to collect my parcel, was told that I could pick it up because i select to be delivered. So....to be able to collect has be done an online form and apply to be collected, it might take 24 hours!!!!! This is my parcel, I have my ID with me and I can't collect.

Fred Meyer - 2022-07-12

Item never got delivered. It was posted by a lazy local business owner in Alice Springs who couldn't bother to call back to organise pick up as I wished to avoid using our dreadful local post office service. Seing nothing coming for 8 days after the item was dropped at the post office (and overdue for 3 days without any update), I visited the post office. I waited in line for over 30 minutes then another 10 at the counter. As per their standards, Australia Post couldn't locate it but I was told a manager will call me the same afternoon or following morning. No-one has bothered to call me. I was forced to come back a day later and I waited another 30 minutes in line with the hope of finding it. When I finally received it, I got told that StarTrack have forgotten it in their van for a week and couldn't bother to deliver it. Way to go Australia Post!

Lau Del - 2021-08-03

Very rude people. Spending 30 minutes preparing my parcels at the back of the store making sure everything was all good. Spend 20min in line to be send back out of the line to fill another paper anyway cause I'm sending my parcel oversea (even if there are no signs anywhere that explain that I need a special paper for oversea parcel..) so need to fill everything back again, fun. Asked a question about the address and have been giving the wrong information... Let's fill my paper for the third time.. how fun ! I just love to spend time in the post office.. not. And the best of it, now it's 5min after close so I have been told that they have lots to do outside of helping me out. Sorry, I just needed a bit of help not rude and useless help. If you need a bit of guidance for sending your parcel oversea, please give yourself a favour and do not go there.

Phillip Adams - 2021-07-06

The parcel collection line often takes 45 minutes and stretches to the footpath. Had been happening at least a year, with no improvement in that time. The parcel lockers are good but many parcels are not put in them for no good reason. Tracking indicates it takes up to a week after a parcel arrives in Alice springs to be sorted for delivery/collection. Delivery drivers seem to make no effort to actually deliver parcels.

S W - 2020-08-25

Delivery drivers don't knock at the door. Parcels being missed while people are at home. At best a beep as they approach the house. Usually notified by the dog as he hears the vehicle but they've dropped the card in the mailbox and are driving away. Getting lazier. (The Gap area). Sick of parcels being missed and having to line up for 20minutes when someone was at home. Send someone to collect parcel on my behalf and they refuse to give to them. Card filled out with signatures. Apparently need my photo ID, have searched the website and no indication of the owners ID being needed only the agents. Purchase from the company the parcel is getting delivered from regulary, was able to be left in a safe place while I was residing in Gillen (had an awesome delivery lady that did her job properly and was a delight). Would be happy to organise a safe delivery spot but NEVER see the regular deliverer here (sometimes there's a relief guy he actually comes to the door!). Person at the parcel collection had a right attitude and was plain rude to my partner when he went to collect the item for me. He also waited for 20minutes multiple people left the line as they were SO slow. Looking forward to attending after nightshift and speaking to them and management on their poor customer service and poor service in general