Australia Post - North Parramatta Post Shop, Parramatta NSW

Talen Rimene - 2022-12-02

“Oh, the parcels are everywhere and you’ll have to come back on Monday morning” - said a staff member, even though my package arrived a day earlier. If you go to this Post Office, expect the worst and hope for the best. Something is seriously wrong with this place - staff, procedure, something with the lighting, maybe? - whatever it is, they just seem completely incapable of completing even the simplest of tasks. The staff are rude, which is probably because the people that enter the office are constantly annoyed that they can’t do what is expected of a post office. Probably divert your packages to a different office, anywhere is better than here.

Abhi M - 2023-01-13

Bunch of liars. They take the heavy stuff straight to the post office and say the delivery was attempted and no one was available. I work from home and I am always there. In fact they made a delivery within 5 mins of the said attempt and conveniently left the heavy item at the post office. And this stupid branch is at location you won't even find free parking around it. So either you pay to park close by or walk a few blocks with the heavy item. Talk to them about it and all you get is a poker face and some made up nonsense.

Michael Collins - 2022-10-29

Possibly the slowest post office in Australia. Hire more staff and provide more training to existing employees please. If not for providing an essential service without an alternative, no one in their right mind would return here after one experience.

C P Kularathna - 2022-10-15

Place is bit crowded most of days. Went to collect a parcel which was pending for 3 weeks. I did not have any notice or tracking number. Staff helped me patiently and searched through system and then found my parcel at the back of the storage. AusPost may screwing the notifications to collect your parcels, but staff at post office will help you.

Dominic Charles - 2022-12-05

Eternal lines and slow motion workers. A lovely place to spend hours of your afternoon.

Warwick Newell - 2022-06-24

It’s amazing how slow people can work.

Alvent Li - 2021-10-06

As fast as Flash, not from DC but from Zootopia.

Elena Fairbrother - 2022-12-21

Regularly going to this post office. The place is quite busy most of the days, but staff is always friendly and helpful.

Anoj - 2023-01-07

Staff here need to retire. Maybe this will make the queues go quicker.

Timothy Nolan - 2022-10-07

After 20 minutes waiting from around the corner I finally got inside and it all mate perfect sense. The painfully slow shuffle with which the line was moving slowly forward was the exact same as the painfully slow shuffle of the staff behind the counter. When they eventually got to behind the counter that is. Much time was also spent painfully shuffling in the back room. Update 20 min later still here. Only 1 behind counter.

Aus Mochic - 2023-01-14

Slow and understaffed, no option as we have to pick up parcels from this terrible shop

Issaraya Garagate - 2022-10-29

Shocking waiting service as this area needs to pay for parking . Recommended for actively staffs hiring.

Laura Turton - 2023-01-07

This post office is severely understaffed all the time. Currently, queued in store and about 20 people queuing outside on the pavement. Ridiculous!!

Georgina Kinsella - 2022-04-29

Thank you so much for helping me with storing and helping move all my boxes and for being so understanding. Really appreciate it!

Gisoo Seif - 2022-09-13

Polite employees, they do things very quickly, and they are professional in their work, I feel good every time I visit.Good luck.

Mash Kabir - 2022-12-02

Slow slow slow slow slow slow slow slow and solwwwww. If you want to pick up a parcel and also want to waste 45 min be my guest.

Ritika Salaria - 2021-02-02

Loved the staff!! Always cracks jokes and make customer happy. BEST CUSTOMER SERVICE

Tee Khoury - 2022-12-02

Terrible way of running a million dollar company. Extremely late delivery poor staff service at the shop.

Can Can - 2022-10-04

They make AUSTLIA post useless soooio slowww they can't find any parcel ... embarrassing

Chloe Eders - 2022-11-29

You would think it’s on purpose when you walk in and see the painfully slow shuffle of the staff behind the counter, with all the time in the world to go and get your parcel. The staff either need a coffee or a new job that doesn’t require fast paced work when you have a queue of 17 people.

Adeel Wyne - 2022-05-14

My experience has always been pleasant. The staff is reasonable. Ok customer service.

Claire Zhang - 2023-01-06

‘Wow we have 5mins to close the shop, you have to leave’ , so rude customer service

David Stafford - 2022-08-23

See all these bad reviews… I’ve been going here for over 5 years never had a bad experience

Mel Redwin - 2021-10-08

SO SLOW ITS INSANE. It’s Saturday morning and I swear to you the line is out the door, down the street and round the corner. Aaaaaargh what a waste of time and energy.

Binaya Raj Bista - 2022-11-18

Busy had to wait for a while in line. But got my parcel without any problem.

R Mk - 2022-05-20

Staff always very helpful and friendly

Roshan Gunasekera (mistert101) - 2021-06-15

How does this place have such low ratings? Hmmm... maybe because most people write comments only when they are unhappy. I have no complaints about this place at all... If you speak to them nicely they will return the favor.

Sally Tannous - 2022-03-04

Feels like lights are on and nobody is home . I actually think they enjoy making you wait with nobody there .

Ronny Barakat - 2022-12-02

I literally made a google account in order to give this place a 1-star review. I would give 0 if I could. Slow, incompetent, and rude staff. Allow 30 minutes out of your day if you are picking up an item, or buying anything at all.

Ayebraham Kay - 2022-05-10

Prompt service and smart staff!

75lainie - 2022-12-07

Shocking. I pay hundreds of dollars to have a PO Box here, yet no free parking close by and today I stood waiting in a line for over 1 hour to collect my parcels. THEN the stagg had the hide to argue with me I had no parcels to collect. After insisting someone else check...low and behold... my 2 parcels were located.

David Duhaj - 2022-04-13

I'm quite shocked to have to rate them as 1, as generally has been a nice PO when you get to know the staff, and I have had plenty of great service there. Today sadly one of the staff was quite rude. He refused to sell me a prepaid express post box if I wanted the prepaid post option, and he tried to turn it onto me, stating "What would you like me to do" and swiveled his screen to show how he couldn't do it. He wouldn't tell me if they had changed this recently even though I let him know it's something I do there all the time. Essentially that was it, and too bad. I called a nearby post office later on to check if they would do it, their response: "Of course no problems, please come in whenever you are ready". It will be refreshing to use another PO.

J Huang - 2022-03-19

Slow !! Extremely slow! 10 mins job they did in 1hour 20 mins!

Morgan Cox - 2022-03-31

I renewed my passport here and found them very helpful.

Greig Mccracken - 2021-05-15

Very poor service, didn't scan my Auspost business QR code, when I queried response was "too late now" this store needs to re-evaluate their customer service

Oshadhi De Silva - 2022-04-09

Poor customer service. Rude and uncommitted staff. So slow! I do not recommend this post shop.

David K. Hogan - 2022-02-19

He was very knowledgeable very amazing service highly recommend.

Louis Grant - 2021-08-28

Extremely slow service with no sence of urgency. I would highly recommend against going to this post office.

Saravanan V - 2022-04-30

You get treated just like in a third world government office. Must visit if you like that sort of thing..

Hannah Norton - 2021-08-19

Always very friendly service

Marzie Jafari - 2022-07-15

The birthday cake was very bad The print of top really looks bad and the tast old and very bad. Really not recommend.

Leo - 2023-01-03

Very very slow, not efficiency at all.

Elizabeth Binny - 2022-03-27

They don’t know a thing about customer service!

Salem Qiyam - 2021-05-31

No idea what they are doing, slow, unorganised and no knowledge of technology.

Anisah Madden - 2022-09-25

Service is painfully slow and frustrating at times but they get the job done.

Sophia Li - 2022-02-17

Very bad experience. Extremely terrible service from an Indian staff. Impatient and rude. Shame on you.

Leyla T - 2021-10-28

The absolute worst. This place needs to be audited in every sense of the word and customer service needs to be overhauled and everyone trained in speed and efficiency. They see there is a line and yet they dont add people to serve.

Ireny Rose - 2021-10-28

Don’t ever ever ever go there unless you absolutely have to. Slow. Beyond slow. I’m sure the staff are lovely people and this is not a personal attack against them. It is an extremely busy post office and everyone who works there is just so slow. There is zero sense of urgency. Don’t come here unless you are desperate.

Param Bal - 2022-04-18

My husband has given me warning that if I sent him to pick my parcel at this post office, he will give me divorce...😅😅😆😆😇

Atom Karinca - 2022-12-02

I don’t know why they very slow ?? Line up to outside?????