Australia Post - Morang South LPO, Mill Park VIC

Hyo Kim - 2022-09-15

I went there to lodge passport applications. They looked at the photos and said it's not sharp enough and paper is too thin. Then they asked if I wanted to take a photo there. My photos were printed professionally and exactly as per Passport Office Guidelines. When I asked what's the specifications (resolution or paper weight) they were not able to provide any. When I went to other post office, I was able to lodge the applications without a problem. Please beware of this place if you want your ID or passport done here. Very sad to see this kind of people. Update: I've contacted Australia Post regarding this and they replied, "We’ve addressed your concerns with the Area Manager for the Post Office who will address your complaint and take the necessary action."

Sidhu Peeti - 2022-03-25

Staff is not professional .waste 2 hours for photo only.

Cj Gribben - 2022-10-16

Heh, "Morang South LPO" pretty much sums up my experience here... Huge queues, slow service, inconsistent information depending on who you talk to. Two hour wait for a photo is normal, here - last time was because some kid wouldn't stop crying for a passport photo (why they didn't just move them aside is beyond me). I was told on a different occasion to express post a registered envelope without coming back to the counter after filling it out - luckily that didn't sound right to me, it was very important documents. Sorry, I'm just glad this isn't my local LPO. Avoid going here if you can, at least until they clean up their act.

My Creative - 2022-09-13

The staff at south morang post office have been so helpful. The process to get a passport has been wonderful, they are so thoughtful and thorough and understand every piece of the process. Nothing was to difficult for them. Thank you for your patience and being so understanding. If you need help with australia post I would recommend the help and service south morang post office staff provide. Go see them.

Mohamed Arafeh - 2022-09-26

If you don't know where can you wests your day, go to soth morang post office to apply for a passport. You be very lucky if you get out in 3-4 hours if not longer.

Jugmeet Kaur - 2022-04-09

I would like to thanks Stephanie south Morang for the great service and her great customer service skill. She is so humble and hardworking. Thank you

Sanskruti Lakhotia - 2021-10-31

I hate the staff and their services. They are not at all willing to help the customer. They are not understanding and do not know what they are supposed to do there.

Simon Murphy - 2022-08-26

As I stand in the photo line nearing my 40th minute. 2 more people in front of me. So what another 40 mins to wait most likely. 2 people in front have been served in that time. 2 people behind me have left. What an absolute joke. There are others behind counter doing nothing. Do you're job. Ask us what form we need so we can pre fill it while we wait for 1 slow person to photograph us and walk slow people through their form.

Jordan - 2022-05-06

2 friendly male staff. Package went missing and they helped me find it's location. Thank you

Sandra Bing - 2022-09-30

they have the worst reviews for a reason, by far the slowest in the business, they constantly only have one person on and they take their time with everything they do!!

Prabhjot Singh - 2022-01-06

I have called this place so many times but they don't bother taking the call. End July 2021 we send one box worth $160 product and $35 worth of Aus post box and till now no response and no communication. I do not recommend this place and such an unprofessional, non responsive business

Warren Duggan - 2021-07-10

Was served by Stephanie this morning. She took care of my VOI Form which was quite involved. She was so friendly and helpful .Thankyou again Stephanie. It was a great start to my Saturday morning shopping

Fazli Ahmad - 2022-05-13

Slow as slow can be. Expected to queue up twice after filling up envelope details (first time ever having to do that).

H H - 2021-08-28

The asian lady probably from India or Nepal who generally takes care of the photos on the far left of the premises; she gives all wrong information. She was trying to sell me the stamps for full price though she knew I had concession card on stamps; she was looking at my concession and still selling for full price. She is a public servant she is supposed to help and give the right information for people. This is poor quality of service and non professional. She sometimes intentionally delays when there is too much crowd. I have experienced multiple times.

Hercules Borgese - 2020-09-18

Just spoke to a chap called Jack on a parcel information i found him very friendly and very polite and very helpful

Angela Yishan Yu - 2022-08-16

Really bad service. I’ve been waiting in the line for more than 15mins and when it’s my turn. I was just told that I was on the wrong line. But I couldn’t see the sign at all. They put down the curtain and no one can see that’s the sign for identification.

Sophia Howard - 2021-03-29

Always helpful thank you

Mile Izev - 2022-03-18

Very unprofessional staff whatever needed to be done they are not there to help, but epping post office was so helpful.

Liz D - 2020-08-18

Can you get staff that don't treat you like an ATM please? this was even happening before covid, i hate going here

Kerryn Deayton - 2021-11-18

Ridiculous being closed on Saturdays leading up to the busiest time of year! How are we meant to collect parcels???? Dreadful service here and staff just don't care. Used to be amazing before they moved to Westfield many years ago. Service has declined every year but at an all time low now...

L G - 2021-11-04

Worst Service ever ! We lived in box hill for 3 years and Brisbane in 2 years. Never ever came across such a rude and inefficient staff. We have applied for concession stamps 2 months ago, no response yet. The staff act as if they are extremely busy; but no work getting done. God bless Australia Post !

Fatguyinspace - 2022-05-11

Service is not the best, but I can tell they're trying, it's the only post office in such a big area and it's a really small place in a shopping centre. They're basically a services job with the added postal baggage, long lines and call wait times, especially since they seem understaffed as well.

Funei - 2021-03-17

Bad workers & waiting times.

Bharat Ratan Sharma - 2017-09-16

Always busy but no matter what type of job or parcel is they explain it carefully and charge a decent amount. Good for passport services and all other documents. Have always found my parcels here when returned. Definitely Reliable. Most of the staff is multitasking all the time 👍🏻

张桭 - 2020-01-24

unprofessional staffs, unfriendly and rudely!

S Brown - 2019-12-20

The workers seem like they hate there job not friendly at all so rude

Shii L - 2018-09-21

Always BUSY!!!!. Only 2 people work and 1 is always stuck with passport handling. Not a good experience. Went to get our passports done, butthe older gentleman who works there wanted to REDO our photos for the whole family when in fact they were accepted at 2 other post outlets just fine! Just not managed well, whatsoever!

Nancy Do - 2019-11-04

Prepare to wait at least 10 mins in line at this post office. Very bad customer service.

Mick Tsoba - 2020-02-25

They people who work here are so unfriendly and have no customer service skill. Australia post need to do something asap

Hamster Smash - 2018-07-18

Why do i have to educate their staff on what Parcel Collect is? Why do my items that arrive to the PO not get scanned in the day the arrive, but instead the day after, to be told "they are to busy" to scan them in the same day. Absolutely awful staff & PO

Samuel Young - 2017-09-19

Called 10 times in one day, not one of those calls was picked up. They all rung out to message bank. Haven't even been in, and this is the service you are met with.

Diana Garcia - 2017-01-20

If I can give a lower score than 1 I would.. I have never ever been so miss treated and embarrassed in my whole life.. There was round 5 mins left until closing time and as I still see customers inside I knocked on the door.. A man 'the possible owner' opened the door screamed in my face "We Are Closed" and then Slammed the door in my face. I understand being in customer service that finishing early on a Friday is tempting however, being screamed at and having the door slammed in your face is not acceptable by any standard.

Sandra Keeble - 2017-06-02

Worst post office in area. Only reason I go there is to get parcels. Always have to wait 20 mins in a queue . Opening times is hard as 9 to 5 means I find it hard to get there and also work Saturdays. Always have to allow half an hour just to pick up a parcel. For the population of the area two staff and one on passports is not enough. Why hasn't it upgraded to automated bill paying like they do in Epping.

Jason Barklem - 2021-03-11

incompetent

Tejinder Singh - 2020-10-20

Excellent service

Dmitri Vdovichenko - 2018-02-26

Staff are not doing their job well and when you confront them they start making it feel like the customer is at fault. Expected an apology from them but never gotten any but instead accused customer of being rude and not realizing it's their incompetence that makes customer frustrated.

Alex S - 2016-09-29

It's always busy and packed with people but the staff do a good job and keep things moving. Can tell it's forced to serve way too many people.I think auspost should consider putting up another outlet elsewhere in the suburb to ease the stress on this one.

Rod Toedo - 2018-01-28

Deaf slow old people work here. Be prepared to wait. A loooooooong time

Amanda Pecora - 2020-12-29

Unhelpful.

Justin Paraskevis - 2019-06-21

Never ever answer their phone, not sure why the even have one to be honest. I called to report an issue but can't resolve it if I can't talk to someone.

Dane - 2017-07-03

Fairly useless to be honest, the amount of times i've gone their to collect my items only to be told "theres nothing here" then to come back the following week to find out they were there is just absurd. The quality of the customer service isn't anything to ride home about either, it's bad.

Reniec - 2017-05-19

Absolutely disgusted with the way I was treated. I was shaking I was so mad! Expected a delivery from my brother who lives oversea's. NEVER received a card (later did I find out this was due to no attempts of delivery) After a lengthy and patient wait - decided to call the Post Office help line (who was in fact wonderful) to help me locate my parcel as I was unsure if it had been lost on the way. They notified me it was at the South Morang PO and that I better hurry there as the parcel is due to be shipped back to Amsterdam that very morn. Help Line tried to call them for me and couldn't get through. Advised I should ran down there. Whilst I speed down in a stressful hurry - I was calling NON STOP for 20min - NOT ONE OF THOSE CALLS WERE ANSWERED! Not even the call from the PO Head Office! I asked them why did no one pick up their phones as this was pretty much a time sensitive matter. Their response "Are you calling the correct number" Me: "If it's the one listed on Google and that PO Head Office gave me, YES" (Now another server intervened) "We don't answer it, we put it on silent, as we're usually busy"............seriously? They're so bloody lucky I made it on time! But with NO attempt of delivery, or communication and so blatantly rude with disgusting service. Yep, not impressed!

B T - 2017-07-21

Not very good customer service (busy can't be an excuse all the time). Easier to go to the other AusPost at Mill Park Stable Shopping Centre, whose staffs are more experience, and plenty of parking not like Plenty Valley.

Mahmoud Moradian - 2017-01-10

Terrible and irresponsible customer service, went for lodging passport application before 4pm (one hour before closing time!) , after waiting in a long queue was told the id check can't be done and I have to return the next day again!?😣 How hard it was to just do their job!😠 Then rushed to the Mill park post office, got there at 4:30 pm and having the application lodged in less than 10 minutes.😊 Not recommending even to my worst nemesis!

Avril Ambrose - 2016-12-19

Disgraceful. Our client paid for a parcel to be delivered to our address. It wasn't delivered. Left a card. I could not attend the PO. First vist my 'agent' made the que was extended out the door of the Shopping Centre out to the foot path. He could not wait. 2nd visit with card duly completed with my name & signature & his full name addressed on the APO card the staff refused to give him the parcel because he lives at a different address. The card does not ask for an address of my 'agent'. I could easily have asked my daughter to pick it up for me. She doesn't live at my address either. What are there's people? Gestapo? I want my parcel delivered. We paid for it to be delivered. We do not have time right on Christmas to make a 3rd trip down to this very disorganised unhelpful establishment.

Cate Parsons - 2017-01-10

Better experience than I usually have here. Seems quieter now the place has been renovated as this post office is usually so packed with long waits

Cooper Schelluch - 2016-10-25

Have tried to call for 2 days now multiple times and have not answered once. Even went as far as to call the shopping centre to put me directly through and still no answer...

Jimmy Harmer - 2017-08-30

Long wait times, bring a good book 😴

Chetan Mehta - 2017-06-02

overall good but don't waste your time trying to call them..Hardly any Australia Post pick up the phone to answer..

Roxy Roo - 2018-08-13

Never answer their phone. I even tried going through the switchboard person for the shopping centre and they said they are terrible to get through to! Poor customer service.