Australia Post - Winnellie Business Centre, Winnellie NT

Awais Qerni - 2022-12-03

Went to send a parcel. The ladies were happy to help and had a really pleasant experience

Wasanthi Dharmadasa - 2022-09-15

Best experience ever in an Auspost. A kind lady spent about 40 minutes in finding my parcel which was still in sorting since she was empathetic. Bless her heart.

Jo - 2021-06-05

Can we give you Zero Stars. Ombudsman needs to be called in

L Nicole - 2022-12-09

The receptions are friendly, however sometimes you still need to wait a bit longer cos they are so busy. Overall, it’s fine.

Kelly Mcgrath - 2022-03-26

Friendly, professional and very helpful. I had a very positive experience here. Thank you to Cathy who offered me help and showed patience.

Elizabeth Newcombe - 2021-04-02

Wonderful staff - always professional, helpful and friendly.

Michael Gill - 2021-10-14

Best staff and post office in the world

Kharangher Manjeet - 2022-07-28

Rubbish service Use different courier as comapre to aus post NT

Md94 - 2022-02-22

Estimated time for a customer representative 5 minutes, waited 30 minutes!

Dalton Hopewell - 2022-07-28

Could not be arsed to listen, spoke over me and wouldn't let me finish my sentence. They couldn't care less regarding a lost parcel. They told me to try ringing instead which the employee on the phone told me to go back instore... most useless organisation in Australia.

Lyndal Brown - 2021-09-28

The team at Winnellie Businesses Centre Post Office are fantastic. Friendly, helpful and professional. When I was being mucked about by an online retailer in relation to receiving my purchase the team at Winnellie went above and beyond in tracking it down and delivering it to me. Thank you and keep up the great work you are doing.

Rachel Kenny - 2021-03-01

Rude is the only word for this place. These staff members are the reason 0 stars should be available.

Tom H - 2021-06-29

Australia Post managed to 'lose' 13 bottles of wine after it arrived in this location.

Alessandro Corra' - 2021-02-03

Another mail lost.. No words to describe

Matt - 2022-05-31

Went in to pick up a parcel that was supposed to be delivered, but wasn't. Now I will admit that I was frustrated, but I went in with the right attitude because it's no fault of the staff behind the counter. Now this is what happened at the counter after I had received my parcel I asked (politely) why it wasn't delivered to the address on the package, which I think is a fair question to ask The woman behind the counter was rather blunt and rude from the get go and replied something about if it's a business address our drivers don't go knocking on every door to find the right place. So I then asked her (again politely) Is the delivery driver illiterate, slightly vision impaired or just plain old lazy ? Because there is a rather large letter box outside the premises which has the number on it and Australia Post regularly puts mail in this box She then mumbled something that I couldn't quite make out, so I said sorry I didn't here you, what was that. And that's when I got a really weird look with a facial expression that I could only describe as disturbing So after this rude behaviour, I figured it was time for a little intelligent sarcasm without being obnoxious and rude So I picked up my parcel and I said (yep, again politely) you do realize that we live in a technologically advanced world and it's the year 2022. The smart cookies have invented a device called GPS, and another device called a mobile phone equipped with google maps, both of these devices will guide you to an address should you bother to use them. Then I said have a nice day and enjoy your weekend and walked out. At the end of the day there was no need to be rude at all and display such a bad attitude This was from a more mature, bigger build dark skinned woman working the parcel counter If you the culprit happen to read this : # Your customer service skills need a major overhaul # If you were my employee and I heard you treating customers as you did me today, I would terminate you on the spot

Ujowal Bhattarai - 2022-07-14

Wish there was an option to give it 0 stars... the staff are really rude and unhelpful and will not ask around their own co-workers to see if anyone can help.. I was given my ID back and asked to leave for a delivery that was handed to the wrong person ... No customer service at all... entitled workers who have been working here for too long and do not care about customer service at all...

M Fernan - 2020-07-31

Cant believe i need to give you one start when deserves none! I heard rattling from the gate ans it was the driver trying to squeez the parcel in. It says in the parcel "leave at post office when no one to receive" Seriously?!

Tazim Dipto - 2021-09-20

Lost an important package from Embassy containing my documents. Made a report, someone said they will investigate and give a call. Never heard from them till today.

Ashleigh Clare - 2022-11-22

Very unhelpful.

Jenul Morley - 2021-03-19

Horrible! Takes ages to deliver a mail. I was expecting my parcel for 2 weeks, but haven’t gotten it yet and about 4 weeks gone

Richo - 2021-03-15

We send mail to our Darwin customers and this post office continues to send them back RTS with no explanation. Postage paid is correct, addresses are correct, you should be ashamed of yourselves!

Tina Hall - 2020-09-25

Wow ....over 50 reviews and a 1.4 star average......They are rude, unhelpful and useless .....please employ new people who want their jobs and are willing to do it !!!

Carlos Jongue - 2020-11-05

I found out that this is NOT a processing facility for parcels. This is just another Postshop and à business centre for business customers. This is a collection point for parcels sent to the Post Office. I hope this helps.

Alish Khatiwada - 2022-07-29

Rude staffs

Stephen Vlahovic - 2020-02-15

Can’t find the parcels not enough staff. Don’t know what their doing

Georgia Astbury - 2021-06-17

Always been great customer service whenever I've gone in. Broke my arms so couldn't drive and pick up parcel, they called asking why instead of just returning to sender, delayed return of parcel and offered to redeliver it to a different address to help me 🙂 nice to have humans on the other side being flexible.

Jenny Mcculloch - 2021-10-28

Hello, I sent parcels through Winnellie Post Office and they have not as yet arrived in Victoria. Some of the boxes where not Australian Post boxes and so they cannot be tracked. This is an open invitation to thieves operating as workers. ALL BOXES NEED TRACKING NUMBERS. As a teacher at Ramingining relocating to Victoria I am devastated. Sent out from Ramingining on the 24th and 27th September 2021 to Victoria.

Christine Mathew - 2022-05-13

After 6 months of investigation and the PO PUTTING my parcel in the wrong post box I have no result Have tried Australian post, have visited the post office and they mistook the 3 for a 5 which is their fault Very angry, upset and want compensation for their mistake

Tommy Smith - 2020-05-26

At home all day, they didn’t even attempt to deliver

Gary Taylor - 2019-06-12

They are open reasonably good hours , and offer a range of packaging equipment , if you need to send a parcel , they do passport photos , ( if it's busy book in advance if you need them at peak times )and such like -they have mail boxes / po boxes and area for larger packages around the back .I thought the staff where helpful and friendly , they were a little busy so I'd expect a delay if you go at peak times ,

Wames Joodman - 2019-03-19

Atrocious performance. Two days in a row scheduled deliveries were no shows yet claimed "Attempted delivery - No one in attendance". We now have to go to the depot to pick up the packages. My partner was home all day and quite clearly the packages were never delivered. The workers are able to blatantly lie about the delivery with no consequences. Very low level of professionalism and I see no incentive for them to improve.

Meg Casson - 2018-06-25

Darwin post is consistently useless! They don’t even try to deliver our packages and things get sent to post offices no where near my house. I’ve made 3 enquirers and now my package is deemed missing even though tracking says it’s been sitting at the office for over a week!

Rosalia Delloro - 2020-05-07

I missed the delivery of my parcel when i check tracking numbers it is written waiting for collection in winnelli business hub but the the delivery guy did not leave any slip card for collection so how can i get my parcel???

Peter Hopkinson - 2021-03-30

Received text message my parcel would be delivered yesterday Was at home all day, delivery person only left message in mail box, did not call me when at unit. So had to pick up parcel from PO next day What's the point of a delivery driver driving your parcel around all day and not notifying you when their at your front door only to drive off with it so you have to pick it up from PO the next day where it started from Can't make sense of it

Michelle Talbot - 2021-07-27

Drivers licence sent by MVR to PO Box 12/06. No show. Customer service @ Aus Post wanted to know if tracking number used. Not sure how I would know the answer to that as I didn't send the item? No way to check or follow-up without tracking number. Primary source of ID, no way to check @ post office if been placed in incorrect PO Box. Fairly sure MVR would be a major client, wonder how much this is costing people in replacement fees, calls and time wasted. Not happy AusPost

Ian Cook - 2019-10-30

Hopless and whats more they dont give a stuff either, tired of listening to there excuses .

Khalid Naeem - 2020-09-01

My parcel has been showing in Winnellie post office for a week now and no movement. I understand the covid delays and surprisingly the package travelled all the way from Sydney to Darwin in time and now it’s sitting in the Winnellie post office for a week. I guess they are just complacent and taking excuse of covid to hide their complacency, disgusting!

Vanessa Mercedes - 2019-09-17

Worst service ever! Absolutely atrocious! My parcel arrived in Darwin on a Friday morning and is sitting over there for another 5 days before being delivered!!! Useless!!

Stuart Cook - 2020-01-30

By far the worst postal service I've come across! Staff are extremely rude and will not help out their customers. Parcels that have been paid for delivery to a home address are never delivered even when people are home ALL DAY at the delivery address. Every time I go to pick up said parcels from winellie post office it is a issue, even with I.D., and staff do their best not to give you your goods. Disgusting service with absolute zero help from staff

Ali Hassan - 2019-08-16

They never knock your door or give you call and take it back to winnellie. The worst service ever.

Brian Mercer - 2017-10-17

They aways scan my item too late in the day for my customer to pick up till next day. I use Express Post to get my item there as soon as possible Shipping live insects, reduced travel time is essential. They don't give a hoot. Can't give them no stars unfortunately.

Hope - 2020-08-24

Tracking advises my parcel arrived at Winnellie PO on the 13th, on board for delivery 6 days later then back at Winnellie PO the same day without any attempt to deliver. It is now the 25th. Attempting to talk to a staff member on the phone is impossible. So now I have to find time around work and kids to trek to Winnellie to fine out where it is. Appalling service.

Mary Grigg - 2018-09-13

Worst customer service ,they had my package hold on their facility as in Darwin as the tracking number showed for a whole week before they finally delivered and had to call the Australia post to lodge an investigation but nothing could be done even went to the facility in person to pick it up in my desperate need but was just informed that they can’t get me my package And I was not the only one wAiting .

Ella Dreamer - 2021-11-22

Its been over 4 months and my dollhouse has not been delievered but in store here. Calling them again today. Update; doll house was 'lost' in transition. Never got my money back, never got a response. I hope someone out there is enjoying that $250 doll house.

Paige Mh - 2019-03-19

None of my parcels are ever delivered because 'No one was home' when we are! Happens every single time. Oh except once, when my $900 delivery arrived and was left sitting on a neighbour's car in our shared unit complex. Absolutely terrible service.

Callum Scott-mills - 2020-12-30

Inquired about a parcel that had been delayed over a week. They checked lost property, told me it wasn't there, declared it lost in transit (even after the auspost app had told me it was processed at winnelie) then tried to tell me 'for future ease of tracking get the app' as if I somehow had control over the situation. I understand it's christmas but it's still your job Darwin isn't a big city.

Nany M. - 2020-06-18

It is unbelievable how rude they are in this facility. I’ve had to deal with them a couple of times and each time they have been rude, unhelpful and without a doubt unhappy that I asked for help. Today I could hear them talking and complaining about me in the back, while I was waiting. Their system didn’t want to print my return label so I asked if I could send it via email, I don’t have a printer at home and it says on the label to just go to the post office and get it printed. As I said, while I was waiting I could her them complaining why I went to their post office and not to the one closer to my home. Well maybe I work in the area, or maybe I had other business near by. It shouldn’t really matter why I chose this branch. This type of behaviour is so far away from what customer service should be. Again!!!

Rifka Kartika - 2019-01-08

Pathetic service. I went there with my 11 months old baby, trying to collect the parcel that said delivered on their system, but I didn't receive it at all. The senior staff at pick up counter then told me with a rude tone that it said delivered. They forgot that we are the people that keep them in business

De Giri - 2020-04-24

The service is bad. I had 2 different tracks number for 2 different item but this lady try to convince that only for 1 item. After half an hour in line she finally agreed that 2 different item for 2 different track number. One found and one still missing. She finally apologise in the end but man, she didn't want to listen my explanation. so defensive like rugby.

Wagdi Rezkalla - 2020-02-19

To the delivery guy who is responsible about delivery in Aralia ST,RapiCreek 0810,please don't be lazy about delivery and try to deliver mail to level 2 and don't leave card in box without trying to go upstairs and knock the door to deliver the mail,you do that always,today Im home and the door was open and never seen you. Worst delivery service I have ever seen. If you can't do this,I think you in the wrong position .