Australia Post - Homebush South LPO, Homebush NSW

Sydney Sparkle - 2023-01-10

A very busy post office located in a busy pharmacy. It’s a tight squeeze here but the staff do what they can to manage everyone, there is usually a line but they move quite fast and staff are efficient. They are always on top of any issues and willing to do whatever it takes to help out when things go wrong with Australia Post.

Filomeno Iii Villon - 2023-01-13

no fuss service. thanks Peter for looking after us. you and your team are legends.

Ak Shim - 2021-11-30

If you don't want to work, just rest at home... There is an employee who I really hate it

Bravadous - 2022-09-11

Always friendly to me and has my parcels ready to go on a first name basis. Will continue to have my mail posted here😊

Mello - 2022-01-04

Absolutely horrific, the old man should be fired immediately

Sl H. - 2022-10-19

I had lived in Homebush for many years and it is very convenient for people to do many things there. Especially the staff is always friendly and kind every time when I go there. I even still prefer to go to Homebush Post office sometimes when I'm available, instead of going to my local post office, after I have moved to other area. They are also very professional and friendly to ask me to check whether I like the passport picture and helped me a lot with my passport application, which is much much better than Fivedock Officework asked me to wait for 10 minutes and another 15 minutes then "asked me to go to corner to use my mobile to do selfie by myself" just for photo. Yes, I'm not joking. Get quite upset with some negative or even extremely rude comments such as " bark? " Excuse me? Believe me, everyone sometimes may have some emotions for work or life. But, you may haven't experienced the worst customer service post office at Burwood Plaza.

Ejt Pun - 2022-12-06

My Parcel has been delivered and physically in their center. He denied giving me because they had a backlog on their own paperwork. Asking the customers to come back again. Total waste of time!!!!

Mohd Qamar - 2021-11-04

Inside Pharmacy Good customer service with experience

Kevin C - 2022-03-17

I was just waiting in line, and I got barked at by the guy behind the counter for something so benign that all I had to do to satisfy him was stand in a specific area. I didn't say a word, just got yelled at. It's not a very big space, pal, calm ya farm.

Chris Soo - 2022-06-28

They get job done , that's all that matters .

Harsh Tamta - 2022-03-31

To the old guy with glasses and buzzcut who works at the reception who told me to "not waste his time" for asking him to check if I had collected a parcel. I'm sure my wasted time of having to drive to the post office and back exceeded your wasted time of 15 seconds looking. That guy really needs a holiday, definitely a case of a classic old grumpy man.

Vasanth Murali - 2021-05-27

Not a friendly place. Period. Rude, complacent and honestly nothing positive.

Tony Cho - 2021-09-20

Very rude horrible customer service

Chirag Jain - 2021-08-13

Absolutely amazing. Peter and team go above and beyond. Peter has supported our small business and has been proactive in suggesting ways to save us money. He is extremely customer centric. Cannot imagine our business without Peter and his team. Highly recommend.

Justin Bell - 2022-06-17

The old guy behind the counter is the equivalent to the Soup N*zi in Seinfeld. He is not nice, but he is not there to be nice. He is there to make sure the community get their mail and that they have.

Karl G - 2022-03-06

I concur with most feedbacks here being terrible & appalling customer service & targetive on certain community people. Gentleman one in particular must know we pay for the services and he is not doing any favours here! @Aus Post: Wd you take complaints of such appalling services?

Joshua Lewis - 2021-12-02

Winner of the 2021 "pessimistic LPO of the year". Absolutely hopeless,makes you wonder if the awarding of LPO'S is done based on the rudeness of the applicant. Only visit the owner if you feel that you are abnormally satisfied in life and need a reality check.

Libby - 2021-12-18

Very bad customer service, one of the older staff there was so rude at me and talking in a very loud and condescending way. The younger staff are really good though. Just that old man who always seem in a very negative mood.

N J - 2022-02-16

The staff is not welcoming but they are experienced and they know their job well. So whatever thing you want you to do they will complete it..

Jennifer Pham - 2021-02-22

Thank you Peter and the team who are always so friendly and happy to assist in any situation. A special thanks to Peter for always going beyond and for always showing genuine care. I come to this post office often to lodge parcels and he is always so helpful and genuinely cares. I often get attitude from other post offices for lodging too many parcels, but never here, the team here are so professional I really appreciate it. Thank you!

Aiden Howlett - 2021-10-31

Whilst they’re reasonably efficient, please don’t have a go at me for picking up my parcel 1.5 hours after it’s been left at this post office. If it’s physically here I’m going to pick it up, especially after the postie never used the intercom. The paperwork isn’t my job as the customer.

Terance0111 Terance - 2022-05-10

Extremely rude behavior by the the old guy behind the counter. Seems like he doesn't have patience at all. Very disappointing customer service.

Divya P - 2022-02-16

Friendly staffs. It is located inside a pharmacy. There is a separate queue for Australia post if you enter inside the pharmacy. We can take passport photos based on the photo size required.

Peter Evans - 2020-11-01

Great and fast service. Never had any issues.

Jay Rokkala - 2021-06-24

Good service

Falcon Soso - 2021-04-27

I had a parcel which i couldn't pick in the last few days I went today to the post office and was surprised to see in the app the status of parcel changed suddenly to (return to sender) so I asked the staff the short guy said it was sent away to the sender i told him how come before few minutes when I went out of my house the status showed it is in your branch so it mean you just changed it right now, he insisted that it was sent away. The staff lady jumped in and asked to clarify my sure name then the short man said oh its here we didint send it you are lucky!! He didn't even ask me for details before giving conclusions the parcel was about to be sent back to the sender if not of the lady's action

Robyn - 2020-12-18

I read all these posts; I think they all just articulate what is wrong with life nowadays in Homebush. Post offices used to be government agencies where you bought a few stamps and posted off the odd parcel. Homebush used to be a quiet little collection of shops where you could buy most of what you need. Post offices are now in private hands, and that means that this little corner at the back of a pharmacy is expected to turn a profit, and a big one. And they are answerable somehow to Australia Post, that vast ghastly place in Chullora. And I see the vans come to the post office, tumbling in vast numbers of packages of stuff bought online. And Homebush has been injected with vast numbers of New People, and there are more to come, with high rise buildings, and these people naturally keep their connections with overseas, through the Post Office. Then there is COVID, which changes everything, and everyone is buying online...... Developers are prowling and circling........ Frankly, I dont know how anyone survives in this rackety dystopian space, and I give Homebush Post Office full marks. They always sort things out nicely for me. Keep trying, Homebush Post!

Pole Art Vault - 2020-07-31

Amazing service and super friendly. I’ll be coming here from now on!

Coco Price - 2021-03-18

Bad customer service and so disrespectful

David Kim - 2020-12-11

The staffs here has no passion in their job, serving the public.

Casey Porter - 2021-07-14

The customer service of this little post office is horrendous. The older staff in particular are rude, arrogant and always come across as if the are mad at everything. Not the kind of people who should be working with customers

Fifi D - 2019-11-24

Knowledgeable and professional. Postmaster doesn't need to be friendly, needs to be professional and he certainly is that! Young gentleman serving is always polite and friendly. My local for 10 years.

Aubrey Young - 2020-12-16

It’s always been a busy place serving the local community. Small shop but have to deal with a lot of parcels and letters . It’s a high pressure environment also understaffed so customer service can be subpar at times. Hopefully they can hire some more people especially during busy hours. The older gentleman (owner) helped me to find a missing parcel and I am glad he found it at the end. I’m not surprised by the amount of one star reviews due to them being understaffed but this time it’s a 5-star from me because he tried very hard to find my parcel for me ( knowing it’s definitely there via scans). I don’t think he doesn’t care about this place, I think he is just very busy and genuinely swamped with parcels and letters in this densely populated area.

A - 2021-04-09

The guy here is always grumpy and on edge. I was sure I got the package yesterday, because we heard the doorbell ring, by the time I answered the post man was gone. So in the afternoon we went to get the package but were turned away, because we didn't bring the card. Today we got a text saying it's available. There was no doorbell ringing, meaning the package was there yesterday but they didn't look properly. We never got the card, so they basically had the package and there was no means of getting it Just take 2mins to search for it,ffs.

Tim Irving - 2018-03-17

A lot of reviewers here are giving this post office flack, but it's been my local for 6 years now and the service is nothing short of stellar. They have always gone above and beyond - they helped me in resolving several problems with our local courier, a few missing bills, and have always assisted to point me in the right direction. I'm going to miss these guys as we are now moving - if the folks at our new local post office are half as friendly as these guys I'll be ecstatic!

Acnally - 2020-06-22

Ridiculous, want to say thousands of things but does not worth it.

반짝이는stella - 2020-05-25

There is one real trash employee. man with glasses only the sound

Kate - 2019-01-11

The gentleman who served me was very helpful and saved me $6. Their customer service is the best!!

Charles Selva - 2019-01-24

Terrible service! Never answers the phone calls! Opens at 9am & close at 5pm. No point opening a business! People finish work at 5pm. It would help to open till 6:30pm.

Shekhar Gyanwali - 2018-05-15

Great Customer Service! Friendly Staff!! Highly recommended for getting things done!!! I have been here multiple times and they have always been helpful and friendly.

Alison G - 2019-11-07

Old south Asian male so rude and impatient

Neva Hosking - 2018-10-12

Hands down best post office I've ever been to, very glad it's my local. Everyone is always friendly, helpful and patient, going out of their way to help me with orders :-)

Tao Zhu - 2019-02-02

Terrible service & will never go there again. The boss just wanted to grab the money and kick the customers out. Got no patience for answering your questions at all.

Shane King - 2019-08-30

Grumpy old man makes this place a very unpleasant place to go, although I do like being super friendly with him because it really confuses him.

Cinnamon Fields - 2019-09-21

The young staff are always delightful, however there is a rather rude gentleman working there. Normally I just tolerate this, however today was ridiculous. Was being served by a young gentleman, when the older gentleman kept interrupting our conversation (whilst he was with another customer mind you!) as I was asking the staff member serving me questions about a product. Senior staff member was very short with me, telling me that the product I was enquiring about would be suitable to my needs. I purchased this product as I was led to believe it was what I wanted, no prizes for guessing that it's not what I was looking for. So thank you sir, I will not be returning and I will be lodging a formal complaint. What a waste of money and time. Very unimpressed.

William Wong - 2020-12-15

Can concur with the numerous other negative posts. Middle age man who runs the PO is rude, angry, condescending and unreasonable. Went to pick up a carded item. He refused saying its not 4.30 (it was 4.20 and the postie had just dropped off undelivered packages for the day). The postie said to me he remembered my items and said they were behind the counter. I enquired again politely but the old man refused giving a lame excuse that its against OHS policy and come back in the morning. I felt like if I had persisted he would end up disposing of my parcels so I left (by this time it is 4.30pm). My advice - avoid being served by this man if there is another attendant behind the counter.

Michael Foss - 2020-09-30

Rude short man

Uguumur Boldbat - 2019-11-21

One man who is working there was very rude.

D Mew - 2017-02-10

i agree with the others about the horrible customer service, especially regarding one particular man.He looks to be in his 50’s, very short hair, glasses, he is about 165-172cm. (not the tall man nor the young man, they are fine) I tried to make formal complaint too but the website would allow. it is never a pleasant experience being served by him. he is always grumpy looking and rude and abrupt and non helpful. I am an ebay seller and I use Australia post services regularly. However this man makes me very reluctant to visit this post office due to his rudeness so I go to other post offices. But I still sometimes go to this post office out of convenience. Today I had to go to this post office to post something. He was the only one serving. I asked him how much it would cost to post this parcel. He responded abruptly “well go get yourself a box first” I asked, can you please tape this (asking him to seal the sides of the parcel) he responded “well you will need to get yourself some tape and tape it yourself because we don’t do that!” I post things using Australia post regularly and have never been told that they cannot tape the sides of a parcel for me. i try to avoid going to this post office when I can but something needs to be done about the terrible customer service from this man.

Fantom Sound - 2018-03-01

Really good service, with staff that know what to do, proficient and friendly, small shop, but very busy, also very clear with customer service.keep up the great service