Australia Post - Broadway Post Shop, Glebe NSW

Carlota Iglesias - 2023-01-13

The office is really busy and they could not find my package. But Olive, an employee of this office, kept my number and was looking for my parcel. When she found it he called me because she wanted to take care of it personally. She shows commitment to the customer and her work. Very polite and friendly.

Anne Marie Logan - 2022-12-28

Great post office. Everyone goes out of their way to help. I go out of my way to use this post office. Even when busy the staff are friendly and helpful.

Ricky Hui - 2023-01-06

Staff here are rude and slow. They don’t know what they are doing and gets angry with customers.

Matteo Saviane - 2022-12-30

The rudest staff you'll ever encounter, I understand it must be a trying job at times but that is so excuse for the level of rudeness

Robyn Blainey - 2021-12-17

Consistently good service and helpful. Becomes busy at times

Claudio Chimisso - 2022-10-25

Incompetent people working in there. I went to collect my girlfriend's parcel and one of the staff was insisting that they needed a physical ID to collect the parcel for privacy. I didn’t have one with me so I used the driver's license from the NSW SERVICE Afterwards, I showed it to her and magically she started to proceed with my request. Later on, I asked her if they need a physical one, and she said yes. After I have pointed out to her that what I was showing to her was my digital driver license and not physical one she recognised that she was wrong despite she was insisting to have the physical one. The digital driver license it’s recognised in all NSW included the police forces, so please do your research or train your staff properly because I literally wasted 20 min of my life for her negligence.

Mrmeowpuss - 2022-04-01

This store was VERY busy but they had all the counters filled and a guy walking the line to see if he could help people faster. I had to wait quite a while but the place was packed with customers and staff are doing their best so can’t be blamed for that. When I did get served by the guy walking the line he was really helpful and friendly.

Barry Bo - 2021-11-30

Your approach is really incomprehensible, and the label I made myself does not work. It's a waste of money.

Sarah Dankha - 2022-10-11

Today was the first time i came here to collect a parcel for work.. It was a little busy but nothing to stress about. I was next in line and then a worker who was indian decent had said "next please" as a walked over I mentioned that I needed to pick up the parcel.. he yelled at me and said "NEXT TIME YOU NEED TO GO TO THE BACK TO COLLECT THE PARCELS AND YOU HAVE CAUSE ALL THIS DELAY" wow I was shocked as I have never experienced this unacceptable behavior, i'm disgusted.. AUSPOST really needs to reevaluate there staff members, I will call to make a formal complaint.

Gi Wang - 2022-11-14

Worse experience ever. Horrible Staff and ridiculous service. Extremely disappointed

Bob Hayes - 2022-08-03

I have been going to this post office for years, always found the service good and staff helpful and responsive (including the guy in the suit). Not long ago I accidently dropped my wallet there, it was kept for me to pick up the next day (all cash and cards intact)...thank you!

Belinda Tania - 2022-04-15

Good customer service most of the time.

Joy Sydney - 2022-05-31

I was so happy and amazed about the man who worked at Self Service. He was willing to help everybody in the que and gave me excellent service. I heard his name is Morris. Thank you to the Broadway Post Office and keep the good work.

Nerida - 2022-02-04

I was here yesterday and a lovely man working here let me know I had dropped $5, he was so caring and lovely. Thank you. :)

Wei Willa - 2022-02-23

5 star to the lady in the counter，1 star to the boy working in collect point this afternoon.

Hannah Mcallan - 2021-08-27

Slow service. Was waiting in line for 20minutes.

Jeffrey - 2020-08-19

Angela understands what customer service means! Instead of sending me back home to contact customer service about a label that wasn’t working she solved the issue on the spot by going out of her way. Thanks!

Ziko Sydney - 2021-05-27

👍 Great service and nice staff

Andrew Marquez - 2020-12-29

Not a real post office. Wouldn't print a prepaid shipping label. Surcharge for using a credit card, annoyed that I paid with a $50 note.

Xuan Zhang - 2022-09-14

A old Asian lady , who is around 55 years old , had really bad working attitude , not helpful at all

James Sequen - 2022-09-30

To the short, old looking Chinese lady with the ponytail working today who slammed the window on two different customers face waiting to collect their parcel, who after waiting twenty minutes to be served told me to move to the back of the middle line to wait another twenty minutes. You are the rudest, most disgusting customer service employee I have ever encountered. Go do something away from interacting with people you despicable human being.

John Kelly - 2022-01-28

Helpful staff.. front of house greeter promotes queue jumping. VERY VERY slow service at popular times.

Chris Tran - 2022-04-01

Broadway is my local post office and I find that the staff is more than helpful with all my enquiries. Whenever I line up, I get asked if I'm collecting a parcel or sending an item. The gentlemen there directs me to the correct area so that I'm not lining up for no reason at all. At the counter, the staff are more than helpful with my enquiries.

Aleksandra K - 2022-03-17

Went there to lodge my passport application and it was quick and easy , friendly service at the counter too. I think it’s low rated because people only write reviews when they are disappointed.

Matt Spencer - 2021-07-15

Incompetent, slow and pathetic customer service.

Jason Mar - 2021-01-18

Do not know the meaning of CUSTOMER'S SERVICE!!

Reza Fer - 2022-03-26

worst place to take your passport photo. Their monitor doesn't even rotate for you to see what photo they took. If you tell them the photo is just really bad they never try to take another photo and push you that photo is perfect. When you come back home check the photo in your email you see what a disaster is your photo and it is going to be used on your 10years passport !!! I wish I could give them negative stars.

Jaafar Reslan - 2022-03-14

I went there on Saturday to get passport photos thinking that by doing it at Australia post the photos would be perfect. Instead the photos turned out to be non compliant as they had shadows and my daughters hair was cut off. Incompetent staff. Do not go there.

Neslihan Erkul - 2021-08-04

I am waıtıng since 2 month My parcel anybody not helping . No solutions just they know to telling to me we don’t have we don’t have terrible service terrible !!!!

Bo Rong - 2021-11-30

Just 0.2kg difference let me re-pay. I made my own label and asked me to re-pay, you lost my three packages and I haven't been compensated until now, I am very angry.

Alankar Srivastava - 2022-03-16

I went here to get documents certified and apply for TFN. 1st person said he couldn't do it, stood in line again, 2nd person couldn't do it, stood in line again, 3rd person finally did it.

John Lagerlow - 2020-05-27

I found the service quick helpful and cheerful when I renewed my passport. A rare thing in a post office in my experience.

M. Chelsea E - 2022-10-20

No matter what time I come in, there’s always a queue. Today, I waited in line for 30min. There was 3 people behind the counter; 1 looking for a parcel and 2 assisting ONE customer. Not the most efficient place.

Kanako H - 2019-09-11

All staff were very friendly and happy to help customers. It’s easy to get busy as it’s in the shopping mall but staff assisted me very well. It’s my favourite post office so far in inner west!

David White - 2020-03-23

just picked up my parcels from parcel pick up at about 7.30am & the lady was very nice & does a great job & we need more like her at australia post

Rob Comerford - 2022-02-01

Worst post office Australia, incompetent staff who are too busy standing around doing nothing while people wait in line

Harley Davidson - 2022-07-02

Absolute nightmare on Saturdays, the line up is always out the door and through the shopping centre and I would rarely be out within 45mins.

Talia Olesya - 2021-04-19

Personal review to Lita - she is always happy to help and smiling. She is very polite, and well mannered , and will go out of her way for basic jobs with her very kind attitude . She brings a lot of joy to that business, and is why I prefer to go here.

Ellyna Tjohnardi - 2021-04-01

Parcel Collection closed its shutters at 4.30pm on the dot, although clearly i arrived before that time and was kept waiting because the customers ahead of me took some time to settle their collection.

Joe Tai - 2021-07-23

Have been using their service over the last 7 years . A wonderful team been offering us great service during pandemic chaos and lockdowns craziness. My hat off to the hardworking team members and the managers - thank you

Ivana Strmenova - 2021-06-21

I went to Broadway branch to send the parcel on Friday 18/6/2021at lunch time (12.45 pm). As expected this is a busy post office and I waited for about 25 minutes to get to the counter. Once at the counter I asked to send the parcel which weighted 2.01kg. I asked if I still qualify to send the parcel for under 2 kilo as I was only 10grams over to which the lady at the counter said no and that I had to pay more as the parcel weight is over. Following this I asked to speak to the manager in order to get a proper explanation as to why and to see if she can help me in any way. Well I shouldn't have bothered. In about two minutes the manager barged through the door (lady in her fifties with red hair in a pony tail, as she was not wearing a name badge I can not identify her without the description). Without acknowledging me in any way, without any eye contact she started to bark at the lady who was serving me: what am I suppose to do, the weight is what it is, if the customs reweigh it there it is a problem at my hands and back and forth... At no point she tried to speak to me or explain anything to me. Then she just turned and went away through the same door and left me standing there in quite a disbelief. The lady serving me was nice, professional and explained it to me afterwards (how does the system works and how long it's the parcel going to take). At the end I have found the solution myself by repacking the parcel into a satchel hence reducing the weight and managed to send the parcel. The lady working at the counter tried her best, however, this still does not excuse the behaviour of her manager which left me shocked and feeling mistreated. I was never ever treated this way especially by the manager who is supposed to be trained to deal with the customers and trouble shooting. Going forward I will avoid this branch like a plague and make sure I sent my parcels through different providers (of which there is plenty around Sydney). There is no way Australia Post employees should get away with the treatment like this especially those ones in the managerial positions who should know better.

Nicole Littlewood - 2021-11-23

4 hours chasing down a package which happens to be medication. 2 hours on hold and still can’t find the package. Australia Post are absolutely a joke and yet I have to pay them $35.00 to deliver my package … test they can’t find it and still don’t have it.

Jo Zhu - 2020-09-30

Extremely rude and poor customer service! Worst post office I’ve been. The Korean lady there has no clue about what customer service is!

Jennilee Y - 2021-05-27

I find the employees trying to help in any circumstances. I got Morris and Angela's name who always go out fo their ways to help. It gets busy at this post office but the employees try to be efficient and help people a lot. Parcel pick up has been great too. Thank you for always being friendly and helpful.

Shahram Shahi - 2020-08-29

after several time visiting Broadway Post office and having a same impression from the old lady at pickup parcel i decided to just come in here to see if other people have had similar experience, now as i reading other people opinion i can clearly say that this person not enjoying what she does for living , it is the shame that people like this have to be the one dealing directly with customers , i did work at coles few years and know everyone may have a good and bad days but if that was the case it wouldn't be repeated , i deeply hope that someone somewhere do something about this and if i see the changes i would be more than happy to come again and appreciate that . im sure Australia Post will take matter like this serious and will look up the security cameras to find out what people are talking about .

Cee - 2019-12-11

Great customer service by Hebe. She went above and beyond to find my parcel on a Saturday afternoon, even after closing time. Her help was very much appreciated!

Darcy Wilson - 2019-01-26

Had a weird experience here when I needed to do a property transfer form. Post office doesn’t actually give you these Australia Post forms, even though they’re the ones producing and processing them. Manager told me to go outside of the Broadway complex, and walk across the road and up a block to a student print shop where I could download and print the form I needed. Post office wouldn’t print me one. Manager then said “yeah it sucks that they don’t have a print shop within the complex”. 🙄 Nope - what sucks is that your post office doesn’t have the Australia Post forms I need, and that you make me run in circles rather than just having some on hand.

Helena S - 2019-12-07

Haven't met any polite or patient people there yet (especially at parcel collection), they're going postal

Joshua Frazer - 2021-01-06

Bit of a wait, which is cool. I did need a pen to write something so I asked an attendant who told me to purchase a pen if I needed one. I went to look for a pen to buy and it became apparent that there was none. I approached the attendant to inform him and instead of offering a solution he told me to go speak to the manager if I had a problem. How about replenishing the pens buddy? Why the heck should the manager have to deal with such a small issue?

J C - 2020-02-18

The staff was very helpful and showed me ALL of the postage options and explained to me what delivery services each of the prices include. He asked me for my email address to track the parcel. I really appreciated that and just needed that service to help me select the delivery option. Well done guys!