Australia Post - Perth Business Centre, Perth WA

Kate Wilks - 2022-12-05

I experienced really great customer service, the post office was heaving with customers, and the staff member assisting me was calm and mindful of the job at hand. I really appreciated how friendly and professional they were. Thank you

Frida Santina Sørholt - 2023-01-13

Wish I could give 0 stars. Staff are so rude and not helpful at all. Did not let me pick up my package without giving them several ID's proving it was me, and it was just a package from Zara. Then I heard the guy next to me had his mail lost because previous tenants pickup his mail as they were living on the address. The processes of this place does not make any sense. I hope I never have to deal with these people again. Worst customer service in my life!

T P - 2022-08-29

The staff were so helpful. Lovely bunch :)

Calling You-out - 2022-10-14

It’s Friday. I am stupidly waiting in line for after hours parcel pickup. It’s been 50 minutes. There are two people in front of me left. Will I have to wait 1 hour. There were 14 in front of me. Disney world lines are shorter. This is beyond a joke…. 57 minutes. Wow

Nemo Curat - 2022-12-22

Easily the WORST, most UNHELPFUL, DISGRUNTLED, MISERABLE Australia Post workers in WA!! This must be the gulag, where they send the worst of the worst employees!! Zero stars. Avoid like the plague!

Nick Clarke - 2022-08-17

Excellent service. I was running late and needed to pick up an important package after hours and the young man with glasses was very helpful and did everything he could to help me out

Denise Trethewey - 2021-04-23

Love the after hours parcel collect. So great as my husband and I work office hours and live in a strata complex.

Natthiya Jomsanthia - 2021-12-08

Absolutely rude stuff (Asian lady ) first time I been there and never back again

Emmanuelle Usmar - 2022-08-18

Much more pleasant customer service and faster service than other post offices. The handsome, tall, brunette man with glasses helped me through the whole process in getting my parcel after hours.

Le M - 2022-09-09

I am so sick and tired of receiving pick up notices in my mailbox instead of them putting in effort for delivery. I am always at home almost 24/7. The whole point of me ordering online is for the convenience as I have a 6 month old child and it's always not easy to shop. We live on a ground floor apartment and I always put in the gate code and instructions to give me a call in my address line. The most recent one, I had to order multiple appliances (and they won't fit in the parcel lockers) and same thing, pick up notice. We don't have a car and my husband works away. I don't know what to do anymore! This is very frustrating!

Petra Kunner - 2022-06-09

My rating is for that young woman (she wore glasses) who helped me today. She was extremly nice and helpful, if anyone she should get a pay rise. This was my most pleasant experience with Australia Post, great customer service from her.✨

Jearim Peced - 2022-04-11

Why didnt they just leave my parcel in the Woolworths locker as I set on the app?

Local Coaster - 2022-06-17

No smile or can I help you . No nothing Really bad customer service give someone a little power and it goes to their head. A smile costs nothing people .

Florencia Buteler - 2021-10-22

The staff here are rude and disrespectful, especially the asian woman.

Hilly - 2021-08-06

Not happy bout service of the asian lady there.

Asha Sullivan - 2022-11-24

Appalling service. Really unhappy!!!

Angie Kernick - 2022-03-28

38 minutes in line to collect parcel. Not good enough.

Max Wu - 2022-01-28

We live nearby in a townhouse and for the past one and half year we have never received any parcel at our doorstep…literally every time their staff(s) just puts the pick-up notice in our mailbox without knocking the door…every time…I can confirm it is because there are some many times when my wife or I or both of us staying at home, expecting the parcel to come but ended up receiving nothing but a pick-up notice in our mailbox …it makes us so frustrated sometimes. We just can’t figure out why their staffs can do this…unless they are just so irresponsible and have this selfish mindset that “as long as I can save one minute, it’s fine to waste somebody else’s half an hour”. I sincerely hope we can have another delivery choice in Australia.

Matt Hagee - 2022-04-28

No attempt to delivery. Every time they just puts the notice in mailbox. awful service.

Dao My (lucy) - 2022-09-27

This branch of Australia post have the rudest and most unhelpful staff ever, ESPECIALLY THE ASIAN LADY!!!!

Mike Seal - 2021-03-11

Always super fast and friendly service!! Outstanding effort!

Jason Yu - 2021-07-29

The Asian lady is absolutely rude, and lacks any customer service. How she is still working there after so many customer complaints is concerning and shows a lack of care from management and ownership. Instead of explaining things in a calm and respectful manner, she raises her voice to speak over you in a condescending way. Worst APO staff I've ever encountered.

Alvaro Garcia - 2021-02-23

I don’t like to come here when the Asian lady is there. She is incredible unprofessional and rude and makes the whole experience extremely difficult. Every other staff member is great but I always try to avoid being served by this woman

Ka - 2021-09-10

I agree with all comments about the asian lady. I went to this post office around 2 years ago and she was so rude! I don’t know how she still working there after so many complaints… sad..

Mads Jensen - 2020-12-23

The most amateur postal company in the world. Everything gets lost, takes forever, and costs a fortune

Mónica Guzmán Palencia - 2021-06-10

The service is terrible, the Asian lady is incredibly unprofessional, disrespectful, unhelpful and rude. Avoiding her is the best you can do.

Rosie Cuddihy - 2020-08-12

The staff are always so helpful when I come in here and helped me get value for money by showing me the business app and how to use it

Krisztie Chong - 2021-03-15

Other staffs are so helpful except the Asian lady, being so rudeness and no manners. I have seen some comments are complained about her, and seem like no improve for her! Terrible service I had ever in at Australia post!

Sherry Haines - 2020-11-05

Old asian lady at counter - please learn some mannerisms and start treating customers with respect. I avoid her like the plague. Everyone else is great.

N F - 2021-06-18

Not specific to this post office but all of Aus post. Tracking system is less effective than drinking beer to rehydrate. At the moment I'm more likely to catch COVID than my parcel in a reasonable time frame. The price to send something is through the roof, better off just flying to Melbourne and picking it up and taking the 2 days as sick leave

Mr D - 2021-12-08

Wow, talk about rude service from the Asian lady at the counter ( once again )Today was the last straw, won’t go into details but will visit the Northbridge ATO from now on 😩

Karl Lloyd-stein - 2021-04-05

They help objects move around the entire world! They recognise regulars quite often and I am always happy to go here. I don't always know how many parcels I have, but I try to keep track and label them in my post app. When I make an error in my address, it is helpful for me to recognise this and they do assist many people everyday. If you are worried about a card in your mailbox instead of a parcel perhaps use a pick up location that is close by. Ask them what they recommend as they might suggest what would work best for you.

Jenny Jenjen - 2021-09-30

I don't know why it would matter if my drivers licence is expired or not for ID to pick up a parcel? My name is still my name and I live at the address that is noted on the pick up form AND on my license.

Bamboo Bike - 2021-11-05

spectacular!!

Cha.d. Roger - 2019-11-28

Agree with the other reviews, the Asian lady at the desk was supremely unhelpful and made me go back for all sorts of identification just to pick up one parcel. I've never had such issues with other post offices. Absolutely ridiculous.

Alfred Gu - 2019-07-08

Jared is brilliant; can't ask for better customer service than that.

F B - 2019-11-06

Never call the Post Australia!!! The longest useless speech you can hear in your entire life. People's time is valuable. The recorded voice would tell you every single option on the website !! Also' takes forever until operator talk to you ....

Alicia Albrecht - 2018-05-15

The staff very friendly and professional also quick to assist when I need help. I am very happy with their services and customer care so far they have not disappoint me and I have faith they will not because they care about their customers.

애마와함께하는 여정 - 2019-08-08

Although it is a small post office, parking is available and convenient.

Preston Chen - 2020-09-03

Bad service and snail mail, a NorthBridge to Perth CBD mail, still in the post office for 3 days doesn't even move for a bit

Diane Brittenden - 2018-12-17

I wish to publicly acknowledge and say thank you to both the two parcel post delivery gentlemen and the delightful postie who deliver mail to our place at 62 Bulwer St. They do the Postal service so much credit, go the extra mile, have taken the time to be as much assistance as possible and are a joy to have calling by. A Joyous Christmas to every one of you. The family at No 62.

Liam Holloway - 2016-11-30

Dear Australia Post - Perth Business Hub, Thanks for smashing the glass on my framed artwork. Thanks for not contacting me to let me know that you had broken it. Thanks for not getting back to me after I lodged an case. Thanks for making me follow up repeatedly until I had to come to you to open the package in front of you (24 days after it had be sent from Melbourne). Thanks for then telling me you would need to do an investigation to see if I was entitled to compensation. "you will need to leave the package with us". Yeah right, after you already smashed it and had proven your incompetence on multiple fronts I should trust you with my original artwork. Thanks for having staff that appeared to be left alone with no experience. Thanks to the cowardly supervisor or manager behind the partition that wouldn't come out and rectify the situation. Thanks Australia Post - Perth Business Hub. you make it easy to justify using professional courier services in the future. Liam

Aw Mancini - 2018-12-18

Disgusting service. Expecting urgent delivery to corporate office on St George's tce. Delivery attempt not made and receive an email to pick up from Stirling St post office - 2km away. No way of getting there. What is the point of paying for next day delivery if the cant even be bothered trying to deliver it!!!!

Phillis Gateway - 2019-04-13

I’ve nearly always had a good experience here, though if ever you come at lunch time there will be quite the wait. They seem to be a bit over cautious in doing simple tasks though. Like I needed to retrieve a parcel that I missed when it came to my door but there were many hoops needed to jump to prove that I was me.

Michela Carandente - 2019-03-19

Honestly If I could give them 0 stars I would. The worst customer service in Perth ever. Especially the asian lady behind the counter, she doesn't know how to do her job and she is the least helpful person I have ever met. I went there three times for a simple police clearance form and they couldn't help me at all.

Jordan Mcrae - 2018-12-24

The manager, Reannyn Tough, was very rude and not professional. It was Easy task to do but she was stressed by herself.

Ck Bray - 2016-11-24

Best service I've ever had from a Post office. Friendly staff, incredibly helpful customer service - every, single time I've been in they are always busy yet they bend over backwards to assist me. Thank you!

Drew - Azure Perth West Aust - 2017-12-28

I got myself a MyPOST card and have all my deliveries sent to my local post office what a dream this makes receiving all my online shopping. No more missing the delivery guy.

Rizal Farok - 2017-05-27

most of the staff here are friendly and helpful .. especially the after office hours delivery collection staff.

Simon Keelan - 2016-12-29

Ridiculously slow service. Pickup card says please call first but leaves no local number, and if you try calling the generic auspost number youll be on hold for so long you may as well have flown interstate to pick up the items yourself